Front of property

Reviews of Club Quarters, Times Square - Midtown

4 out of 5
Club Quarters, Times Square - Midtown
40 W 45th St, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 1445 out of 2599 reviews" "
Rating 8 - Good. 707 out of 2599 reviews" "
Rating 6 - Okay. 225 out of 2599 reviews" "
Rating 4 - Poor. 119 out of 2599 reviews" "
Rating 2 - Terrible. 103 out of 2599 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Chiloh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Area is in Time Square so very convent but the building is older so you can literally hear all the noises outside. Wish they install noise cancellations within the room. Great staff and very friendly!
Stayed 3 nights in Mar 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique
Stayed 2 nights in Mar 2024

10/10 Excellent

Nick

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location es service was great!
Stayed 3 nights in Mar 2024

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff, always so helpful and available. The room was comfortable and easy access to all the sites. We would recommend highly.
Stayed 3 nights in Mar 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are so polite and kind. The room was much more spacious than I thought from the pictures and the bed was super comfy! The bar is also such a hidden gem, really cosy with nice cocktails. Very easy to get to tourist attractions. Also great coffee in the lobby. I would definitely stay here again.
Stayed 4 nights in Mar 2024
Response from Ivory G. on 25 Mar 2024
Dear Holly, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

4/10 Poor

Njomza

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities
Disappointed with the room for the price paid. Room was very old, no natural light at all, super small bathroom. Hotel is very old inside (except beautiful lobby area), looks like not maintained, very old elevators making weird sound. I wouldn’t go back. The only thing worth it was the location, but for that price there are better options in the area.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, Friendly staff
Stayed 3 nights in Mar 2024
Response from Ivory G. on 25 Mar 2024
Dear Michael, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

8/10 Good

Oscar A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to trains.
Stayed 3 nights in Mar 2024
Response from Ivory G. on 25 Mar 2024
Dear Oscar, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Audrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay👍
Stayed 1 night in Mar 2024
Response from Ivory G. on 25 Mar 2024
Dear Audrey, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

8/10 Good

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was soo small. It felt a bit constrained.
Stayed 1 night in Mar 2024
Response from Ivory G. on 25 Mar 2024
Dear Natasha, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very helpful with directions, places to go, modes of transportation and the best way to get around. We needed a refrigerator for my partners insulin and they put one in our room. Room was small but we expected that with it being NYC.
Stayed 2 nights in Mar 2024
Response from Ivory G. on 25 Mar 2024
Dear Renee, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our third time staying there, and it has been very good each time. The one issue this time was that they close the bar on Saturday. It wasn’t a dealbreaker, but it’s nice to have a lobby bar, which is one of the reasons why we decide to stay there. Otherwise everything else was outstanding, and the rest of the staff were top-notch. It’s in a great location, and for NYC, the rooms are decent size. Very clean. We will be back.
Stayed 2 nights in Mar 2024
Response from Ivory G. on 20 Mar 2024
Dear Daniel, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. We look forward to welcoming you back soon. Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown! All The Best,Ivory G. Guest Experience Manager Club Quarters Hotel

6/10 Okay

Captain

Business traveller
Didn’t like the room service,they only provided clean towels and didn’t change the sheets
Stayed 2 nights in Mar 2024
Response from Joel Pichardo on 19 Mar 2024
Dear Captain, Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown.Yours sincerely,Joel PichardoSenior Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff.
Stayed 3 nights in Mar 2024
Response from Ivory G. on 19 Mar 2024
Dear Edwin, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ivory G. on 20 Mar 2024
Dear Rachel, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. We look forward to welcoming you back soon. Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown! All The Best,Ivory G. Guest Experience Manager Club Quarters Hotel

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. My bed was soooo comfortable. Small but just right. Hoping I get to go back next year! Great recommendation!
Stayed 1 night in Mar 2024
Response from Ivory G. on 19 Mar 2024
Dear Debra, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly!
Stayed 1 night in Mar 2024
Response from Ivory G. on 19 Mar 2024
Dear Michael, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Adam

Stayed 1 night in Jan 2024
Response from Ivory G. on 19 Mar 2024
Dear Adam, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

8/10 Good

Andre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located, you can walk to different places, 5 minutes from Times Square and 15 minutes from Summit, for example. It's a quiet street as well.
Stayed 3 nights in Mar 2024
Response from Ivory G. on 25 Mar 2024
Dear Andre, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Tim, Albuquerque

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy walking to Broadway theaters and Times Square. The hotel was very clean. The rooms are small, but to be expected. Water pressure was tremendous. Other than hearing neighbor’s doors closing, it was very quiet, I never heard a voice, traffic or siren, very peaceful. TV was large for the room and easy to control. I would definitely stay here again. Tip: Cafe Market is located directly across the street. They have limited seating if you want to dine in or of course take away. They have a deli making sandwiches, pizza and two buffets that sell food by the pound. Cold salad and fruit 12.99/ pound and hot vegetables/rice 10.99/ pound. Just a little further down the street is Meghan’s Bar and Kitchen. This is definitely an underrated jewel of Manhattan. Yes it’s a bar, but breakfast was delicious. I had the eggs Benedict which cost $13.00. Service was excellent. I highly recommend either if these two businesses for a meal.
Stayed 2 nights in Mar 2024
Response from Ivory G. on 19 Mar 2024
Dear Tim, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Shoshanah

Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from Ivory G. on 19 Mar 2024
Dear Shoshanah, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

6/10 Okay

Jesse Lee

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property is in a prime location and the staff is excellent. Room looked nice, but the size of the bathroom was appalling. Also, despite having a remote control for the air conditioner/heat, you have no control, so it was very hot and made sleeping uncomfortable. No frills hotel- no in-room refrigerators, no ice machines, and very tight quarters, but clean and decent for the cost. Front desk facilitated parking and shared a garage which they validated for ($55 per day versus the full price).
Stayed 2 nights in Mar 2024
Response from Joel Pichardo on 13 Mar 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus on our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown.Yours sincerely,Joel PichardoSenior Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful and the location is excellent.
Stayed 2 nights in Mar 2024
Response from Ivory G. on 12 Mar 2024
Dear Josh, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic venue and wonderful facilities and team members
Stayed 1 night in Mar 2024
Response from Ivory G. on 12 Mar 2024
Dear Greg, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, and although the room was small, there was a very comfortable bed & a great shower. Excellent location for our activities— close to MOMA, Broadway, Times Square. Lots of good dining nearby.
Stayed 2 nights in Mar 2024
Response from Ivory G. on 12 Mar 2024
Dear Ruth, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Rod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, friendly and helpful staff
Stayed 5 nights in Mar 2024
Response from Ivory G. on 12 Mar 2024
Dear Rod, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Johancel

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Ivory G. on 12 Mar 2024
Dear Johancel, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

8/10 Good

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff is friendly
Stayed 3 nights in Feb 2024
Response from Ivory G. on 5 Mar 2024
Dear Alexis, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Evangeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and very knowledgeable when I had questions, About a seven minute walk to Time Square! I will recommend and will stay again when visiting New York!
Stayed 1 night in Mar 2024
Response from Ivory G. on 5 Mar 2024
Dear Evangeline, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Ellen, Dania Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ivory G. on 5 Mar 2024
Dear Ellen, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Marielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, perfect location to Broadway!
Stayed 1 night in Mar 2024
Response from Ivory G. on 3 Mar 2024
Dear Marielle, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. We look forward to welcoming you back soon. Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown! All The Best,Ivory G. Guest Experience Manager Club Quarters Hotel

10/10 Excellent

Cheryl, OTTAWA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely helpful and the hotel was so walkable for Times Square and the theatre district. Lots of great restaurants nearby abd don't miss happy hour in the lobby bar.
Stayed 3 nights in Feb 2024
Response from Ivory G. on 3 Mar 2024
Dear Cheryl, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. We look forward to welcoming you back soon. Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown! All The Best,Ivory G. Guest Experience Manager Club Quarters Hotel

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The management understands the traveler and provides services as such. Quiet, clean, friendly, very comfortable accommodation.
Stayed 3 nights in Feb 2024
Response from Ivory G. on 3 Mar 2024
Dear Lisa, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. We look forward to welcoming you back soon. Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown! All The Best,Ivory G. Guest Experience Manager Club Quarters Hotel

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ivory G. on 3 Mar 2024
Dear Alberto, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. We look forward to welcoming you back soon. Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown! All The Best,Ivory G. Guest Experience Manager Club Quarters Hotel

10/10 Excellent

Tadeo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Feb 2024
Response from Ivory G. on 5 Mar 2024
Dear Tadeo, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and location
Stayed 3 nights in Feb 2024
Response from Joel Pichardo on 29 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

4/10 Poor

Victor

Disliked: Amenities, property conditions & facilities
Thin window panes. i heard the garbage trucks throughout the night, clearing out the trash and making so much noise. Didn’t quiet down until 3:00am and then morning traffic began an hour later. Sleep was impossible.
Stayed 3 nights in Feb 2024
Response from Joel Pichardo on 29 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus on our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown.Yours sincerely,Joel PichardoSenior Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Remi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Joel Pichardo on 29 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

10/10 Excellent

Ronúe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything you want and/or need is within walking distance. Times Square is literally just a few blocks around the corner.
Stayed 4 nights in Feb 2024
Response from Joel Pichardo on 29 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was good kinda small but really good location
Stayed 5 nights in Feb 2024
Response from Joel Pichardo on 29 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in the heart of Times Square- accessible location, close to attractions, friendly staff & clean and safe property
Stayed 3 nights in Feb 2024
Response from Joel Pichardo on 29 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

2/10 Terrible

Muhammad, Horseheads

Disliked: Cleanliness
Not good
Stayed 1 night in Feb 2024
Response from Joel Pichardo on 29 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus on our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown.Yours sincerely,Joel PichardoSenior Guest Experience ManagerClub Quarters Hotel

6/10 Okay

Gary, Pella

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Joel Pichardo on 29 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus on our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown.Yours sincerely,Joel PichardoSenior Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Ghislaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and respectful
Stayed 2 nights in Feb 2024
Response from Joel Pichardo on 29 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

8/10 Good

Ivona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very welcoming. The room we had was on a smaller side (typical for NYC), but it was clean and the bed was comfortable. The A/C-Heater was loud. There's free water, coffee and tea in the lobby. Close to main attractions. Overall a good experience.
Stayed 3 nights in Jan 2024
Response from Joel Pichardo on 29 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location to the theatre was perfect. Loved the European ambiance...many architectural features like massive original marble Doric columns in the well appointed lounge/bar. In everyway, it is a find!
Stayed 1 night in Feb 2024
Response from Joel Pichardo on 29 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

8/10 Good

Chun Sheng

Stayed 2 nights in Feb 2024
Response from Ivory G. on 20 Mar 2024
Dear Chun Sheng, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. We look forward to welcoming you back soon. Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown! All The Best,Ivory G. Guest Experience Manager Club Quarters Hotel

10/10 Excellent

Partheepan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Joel Pichardo on 29 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 1 night in Jan 2024
Response from Joel Pichardo on 21 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel