Interior

Reviews of Old 77 Hotel

4 out of 5
Old 77 Hotel
535 Tchoupitoulas Street, New Orleans, LA

Reviews

8.0

Very good

Rating 10 - Excellent. 807 out of 1723 reviews" "
Rating 8 - Good. 437 out of 1723 reviews" "
Rating 6 - Okay. 246 out of 1723 reviews" "
Rating 4 - Poor. 129 out of 1723 reviews" "
Rating 2 - Terrible. 104 out of 1723 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Ellen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Ellen,Thank you for your feedback and for allowing us to be your home away from home in the Crescent City! While I'm glad you had an overall positive experience, I regret that some aspects of your stay did not hit the mark for you this time. I'd appreciate the chance to learn more about your stay and provide you with the exceptional experience you deserve. Should you have any further feedback, please don't hesitate to reach out directly! Until next time, keep the jazzy vibes of New Orleans with you!

6/10 Okay

Jennifer

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was great!
Stayed 1 night in Apr 2024
Response from Julius on 15 Apr 2024
Thank you for your rating.

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property! The staff is wonderful and helpful. It’s very convenient to almost everything. The only downside is the noise. Bring some earplugs or a box fan and it’s fine.
Stayed 2 nights in Apr 2024
Response from Julius on 15 Apr 2024
It sounds like you've found a gem with that property! Having helpful staff and convenient amenities can really enhance your living experience. I can understand how the noise might be a downside though. It's great that you've found some solutions like earplugs or a box fan to help mitigate it. Finding ways to make your space more comfortable can definitely make a big difference.

10/10 Excellent

Sandra

Nice hotel and staff
Stayed 2 nights in Apr 2024
Response from Julius on 15 Apr 2024
I'm thrilled to hear that you had a great experience at the hotel! Having friendly and attentive staff can truly make a stay memorable. Here's to many more wonderful stays in the future!

10/10 Excellent

Starla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you-we had a great time. It’s eclectic and the communication was great-
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Your kind words mean the world to us! I'm pleased to hear that you had a great time soaking in the eclectic vibes of our New Orleans-inspired hotel. I can't wait to have you back to experience more of the unique charm and hospitality of The Old No.77 Hotel!

8/10 Good

Szandra, Old Greenwich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cool boutique hotel and I would recommend and stay there again. It has nice rooms, convenient coffee bar, restaurant, friendly staff, and a gym with a peloton bike. Cleaning is only every other day. The bed is not as comfortable as a Marriott and the pillows were firmer than a stomach sleeper would like. Full disclosure I didn't ask for a replacement pillow so they may have other options.
Stayed 3 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Szandra, I'm absolutely delighted to hear about your positive experience at our boutique hotel! Your recommendation and intention to return are the greatest compliments we could receive. It's fantastic to know that you enjoyed our charming rooms, fitness amenties, our cafeTout La with its delightful selection of local blends, and our welcoming staff. I appreciate your understanding regarding our cleaning schedule, and rest assured, we'll continue to strive for excellence in every aspect of our service. Your comfort is paramount to us, so please don't hesitate to reach out for any requests during your next stay. I can't wait to welcome you back to The Old No. 77 Hotel for another wonderful experience immersed in the vibrant spirit of New Orleans!

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Julius on 10 Apr 2024
Thank you for your rating!

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is just what you see in the pictures. It’s an old warehouse so it’s not a brand new luxury hotel, but it has bones and it’s very unique. Very artsy and rustic. My husband and I were there for two nights and had a queen deluxe room. The bed was VERY comfortable and the room was just the right size for us. I read in previous reviews that the walls are thin. That is true, but once I turned my phone on a sound machine, it knocked out any noise. We would recommend this hotel to anyone visiting.
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr 2024
I'm thrilled to hear that you enjoyed your stay at The Old No. 77 Hotel! Our unique blend of historic charm and artistic flair is indeed what sets us apart, and I'm delighted that you appreciated the character of our hotel. It's wonderful to hear that you found your queen deluxe room comfortable and perfect for your needs. Thank you for sharing your experience with us and for recommending our hotel. I can't wait to welcome you back for another memorable stay immersed in the vibrant culture of New Orleans!

6/10 Okay

Jeffrey

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel is easy to find and convenient. Staff are nice. Food choices there and nearby are good. I wish the rooms had a coffee maker. The cleanliness was not good in the common areas, especially the hallway carpets. They look like they hadn’t been vacuumed in a week and had nasty stains. There was a mouse in my room which they tried to trap but couldn’t. Also I could hear every conversation in detail of the person above me through the vent on the top of the wall. I probably wouldn’t stay here again.
Stayed 4 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for sharing your experience with us. I'm glad to hear that you found our hotel easy to find and convenient to explore all New Orleans has to offer. Your feedback regarding the cleanliness of the common areas and the challenges you encountered in your room is concerning, and I deeply regret any inconvenience this may have caused. Rest assured, we take your feedback seriously, and we are already taking steps to address these concerns, including getting a replacement for the hallway carpet that will be installed soon. Your satisfaction is our top priority, and we are committed to ensuring a more enjoyable experience for our guests in the future. Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. I hope to have the opportunity to welcome you back and exceed your expectations on your next visit to New Orleans.

6/10 Okay

Kariann

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The only complaint I have about this property was the hallway carpet - it is gross and stained on each floor and they need to replace it ASAP.
Stayed 3 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Kariann, Thank you for sharing your thoughts with us! I'm thrilled to hear that you had an enjoyable stay at our hotel. While it's disappointing to learn about your concern regarding the hallway carpet, I'm pleased to inform you that a new one will be installed soon. Rest assured, we're committed to providing you with a flawless experience on your next visit. I can't wait to welcome you back for another memorable stay filled with the vibrant spirit of New Orleans!

8/10 Good

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel with a whole lot of character very close to many key areas if you dont mind a few blocks of walking. The restaurant in the hotel was also amazing for dinner!
Stayed 4 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Thank you for your glowing review! I'm delighted to hear that you enjoyed the unique character of The Old No. 77 Hotel and found our location convenient for exploring the vibrant streets of New Orleans. It's fantastic to know that you relished our Caribbean and New Orleans cuisine at Compere Lapin I can't wait to welcome you back for another memorable stay filled with the charm and flavors of The Big Easy!

10/10 Excellent

Michael A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable hotel and wonderful staff. Great location away from the crazyness. Good restaurant's around the area. I recommend ownership to replace flooring in rooms. You can hear every footstep above you.
Stayed 1 night in Apr 2024
Response from General Manager on 5 Apr 2024
Michael, Thank you for your wonderful feedback! I'm thrilled to hear that you enjoyed your stay at The Old No. 77 Hotel and found our staff to be wonderful. Our location, tucked away from the hustle and bustle, offers a peaceful retreat while still being conveniently close to the best of New Orleans. Your recommendation regarding the flooring in the rooms is duly noted, and we'll consider it as we continously strive to enhance our guest experience. I appreciate your recommendation and look forward to welcoming you back for another great stay!

4/10 Poor

Tashae K

Disliked: Property conditions & facilities
It needs to be updated. Floors were unleveled, hallway floors were dirty.
Stayed 1 night in Apr 2024
Response from Julius on 4 Apr 2024
I completely understand your concern. Ensuring a safe and clean environment is crucial. I'll prioritize addressing the unleveled floors and cleaning the hallway floors immediately. Your comfort and safety are my top priorities. We genuinely hope to welcome you back again soon. Your feedback is invaluable, and we're committed to ensuring your next experience exceeds your expectations. Thank you for choosing us, and we look forward to the opportunity to serve you again.

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Will stay again and refer friends
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Thank you for your recommendation! I'm could not be happier to say you had a great stay at The Old No. 77 Hotel. Your kind words mean a lot to, and I can't wait to welcome you back for another fantastic stay. I look forward to welcoming you back soon, bring your friends along to experience the charm of New Orleans with us too!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price point, location, customer service all great. Hotel is rustic but has a nice morning coffee area and seating.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
William, That's a fantastic review! I'm thrilled to hear you had a perfect stay at The Old No. 77 Hotel and enjoyed starting your day with a cup of locally roasted coffee at Tout La. It's indeed the perfect way to get energized to explore the vibrant streets of New Orleans. I can't wait to welcome you back for another wonderful stay filled with the charm and hospitality of The Big Easy!

6/10 Okay

Dara

Liked: Staff & service
Response from Julius on 4 Apr 2024
Thank you for your rating.

8/10 Good

Crisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We absolutely loved our stay at the Old 77, the staff here is TOP NOTCH. We arrived at 5AM and they allowed us an early check in, into a small room on the 2nd floor where we could shower and nap before exploring. By the looks of the dingy and filthy hallway on the 2nd level and the dark small bedroom, I was a bit nervous what our booked room would be like, bc room 203 and the 2nd level in general are NOT what is advertised online. By noon our actual room was ready and it was spectacular!! The 4th floor was very bright and clean and our room was lovely. The bed is so comfy! Some things that could be better. Adding a coffee pot or the option to access coffee before 730am. Currently the little in hotel coffee shop is open 730-11 (less on Sundays) House keeping. We were there Wed-Tuesday, and we were told at check in that housekeeping would come every other day.. by Saturday I requested the room be cleaned/restocked around 1030, at 230 we came back to change and it hadn’t been cleaned, so I asked again and was assured that it would be down that day.. came back around 11PM and it wasn’t down. We were out of TP & toiletries.That night the toilet in our room and others overflowed. My wife went down to ask for towels and a plunger and stood at the desk for 20mins at 4AM before finally calling and someone came out to answer the phone and saw her. Naturally the next morning I again requested the room be WELL cleaned and was thrilled it had been by the time we returned. 4/5
Stayed 5 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Crisa, Thank you for sharing your delightful feedback about your recent stay at The Old No. 77 Hotel. I'm thrilled to hear that you loved your overall experience and that our staff provided top-notch service. I'm glad we were able to accommodate your early check-in by providing a temporary room on the 2nd floor, allowing you to freshen up and relax before exploring the city. Your satisfaction is our top priority, and I'm pleased to hear that you enjoyed your room on the 4th floor once it was ready. Your feedback about the coffee options and housekeeping service is invaluable, and I'll be sure to share it with our team to address these areas for improvement. We always strive to provide a comfortable and seamless experience for our guests, and I'm sorry for any inconvenience you experienced. Your feedback helps us ensure we're continuously improving our services, and I hope you'll consider giving us another chance to exceed your expectations in the future. I'd love to welcome you back for another wonderful stay at The Old No. 77 Hotel!

10/10 Excellent

gene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in every way. Excellent staff! Great location! Very very safe. Will stay there again!
Stayed 3 nights in Mar 2024
Response from General Manager on 2 Apr 2024
I'm thrilled to hear that The Old No. 77 Hotel exceeded your expectations in every aspect! Our dedicated team is committed to providing exceptional service, and it's rewarding to know that you felt safe and comfortable throughout your stay. Situated in the heart of New Orleans, our hotel offers convenient access to the French Quarter and all the vibrant attractions the city has to offer, while still providing a peaceful and secure environment. I'm excited to have the opportunity to welcome you back for another unforgettable experience!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Samuel, Thank you for your glowing review of The Old No. 77 Hotel! I'm glad you enjoyed your stay and can't wait to welcome you back for more NOLA magic!

10/10 Excellent

Madalyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a great time. We loved the decor and personality the hotel itself had. We will be staying again soon! Had the best night sleep on the comfy bed and the tall ceilings are amazing.
Stayed 1 night in Mar 2024
Response from Front Desk on 2 Apr 2024
That's wonderful to hear! I'm thrilled you and your husband had such an enjoyable time at the hotel. It sounds like the decor and ambiance really resonated with you, and it's fantastic to know you'll be returning soon. A great night's sleep on a comfy bed can make all the difference, and tall ceilings definitely add to the sense of space and comfort. Thank you for sharing your positive experience, and here's to many more delightful stays at the hotel!

10/10 Excellent

Indra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, the building charmingly old. It’s centrally located so very walkable.
Stayed 3 nights in Mar 2024
Response from General Manager on 1 Apr 2024
I truly appreciate your feedback and I'm delighted that you enjoyed the spaciousness of your room and the historic charm of The Old No. 77 Hotel. Our central location allows for convenient exploration of New Orleans' vibrant neighborhoods, making it easy to immerse yourself in the city's unique atmosphere. I look forward to welcoming you back for another memorable stay filled with the magic of NOLA!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Michael,I'm delighted by your glowing rating! We're thrilled to have made your stay memorable. Can't wait to welcome you back to The Old No. 77 Hotel for another unforgettable experience filled with the vibrant spirit of New Orleans!

8/10 Good

Salvador

Travelled with partner
Liked: Staff & service
Great location and friendly staff.
Stayed 3 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for your feedback! I'm pleased to hear that you enjoyed our great location and friendly staff at The Old No. 77 Hotel. Our prime location in the heart of New Orleans allows easy access to the city's top attractions, ensuring a memorable stay. Our team takes pride in providing excellent service, and we're delighted that you experienced our southern hospitality firsthand. I look forward to welcoming you back for another fantastic stay filled with the vibrant charm of NOLA!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel, and the location! We would definitely stay here again!
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
I'm excited to hear you're already considering returning to The Old No. 77 Hotel! From iconic landmarks to hidden gems, there's so much to discover in New Orleans, and I'm delighted that our prime location in the heart of the city allowed you to experience this! I look forward to welcoming you back soon for another dose of NOLA charm and hospitality!

4/10 Poor

Melanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
On first glance I did like this property but on closer inspection everything felt old and dirty. Our toilet had to be fixed multiple times and while the staff was helpful- it was just an annoying issue. The carpets were all dirty and the brick wall in the room seemed cool until I noticed dust and debris coming from it all over our stuff. The worst part was our last night we found two very large cockroaches in our bathroom. We did report it to the front desk on our way out but we were leaving super early and didn’t get to talk to management. Overall the staff was great but this space could use some better cleaning and maintenance.
Stayed 3 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
I'm truly sorry to hear about your disappointing experience at the property. It must have been frustrating to encounter cleanliness issues and maintenance issues during your stay. I can imagine how unsettling it must have been to find cockroaches in your bathroom, especially on your last night. It sounds like you made the best of the situation by reporting it to the front desk. Your feedback about the need for better cleaning and maintenance is valuable and I will ensure it's conveyed appropriately. Thank you for sharing your concerns, and I hope your next accommodation will meet your expectations much better.

10/10 Excellent

Sidney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool joint
Stayed 2 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Sidney, I'm overjoyed that you found The Old No. 77 Hotel to be perfect for your New Orleans adventures and that you enjoyed the unique ambiance of our hotel. I hope to welcome you back soon for another great experience! May the vibrant spirit of our city stay with you until your next visit!

10/10 Excellent

Blake

Travelled with pets, Travelled with partner
Liked: Amenities
Awesome stay! Super cool building
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Thank you for your wonderful feedback! I'm delighted to hear that you had an awesome stay at The Old No. 77 Hotel and appreciated our building. From the moment you step inside, you're greeted with the vibrant energy of our city, reflected in every corner of our hotel. I look forward to welcoming you back for another memorable experience!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay, hotel is beautiful, rooms cool old design but very comfortable. I would definitely stay here again
Stayed 3 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Thank you for sharing your review and choosing The Old No. 77 Hotel for your stay in New Orleans. I'm glad you enjoyed our blend of historic charm and modern comfort. I look forward to welcoming you back for another fantastic stay, brimming with the vibrant spirit and charm of NOLA!

6/10 Okay

Ronda

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The side of the property we were on was very dated, smelled, overall dirty. We had someone throw-up outside our room door. We reported it to the front desk first thing in the morning. It was still there when we woke the next morning. I do not recommend!
Stayed 3 nights in Feb 2024
Response from General Manager on 28 Mar 2024
I'm truly sorry to hear about the challenges you encountered during your recent stay with us. Your feedback is extremely valuable, and I assure you that we take it very seriously. Providing a pristine environment that reflects the spirit and historic charm of New Orleans is paramount to us. It's disappointing to hear that we fell short of meeting your expectations in this regard. Rest assured, we will discuss this situation with our team to ensure that such concerns are addressed promptly. I hope you give us the chance to provide you with the seamless experience you deserve.

10/10 Excellent

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location, despite being close to all main attractions in the city and the riverfront. Clean and modern, very helpful staff. Very comfy bed!
Stayed 3 nights in Mar 2024
Response from General Manager on 28 Mar 2024
I'm glad that you enjoyed your stay at The Old No. 77 Hotel! Our location offers the perfect balance of tranquility and convenience, allowing our guests to explore the bustling attractions of the city while returning to a peaceful retreat. It's fantastic to hear that you found our accommodations clean, modern, and comfortable and that our staff provided helpful service throughout your visit. I can't wait to welcome you back for another relaxing stay in the heart of The Big Easy!

10/10 Excellent

Alexandria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a great stay and very conveniently situated in the city. I felt we could walk in any direction and quickly be in a major neighborhood.
Stayed 3 nights in Mar 2024
Response from General Manager on 28 Mar 2024
I'm thrilled to hear that you had such a wonderful stay at The Old No. 77 Hotel! Our central location is indeed one of our standout features, making it easy for our guests to explore the vibrant neighborhoods of New Orleans on foot. Thank you for choosing to stay with us, and I look forward to welcoming you back for another fantastic experience in the heart of the city!

2/10 Terrible

Tesla

Stayed 1 night in Mar 2024
Response from Julius on 16 Apr 2024
Thanks for your rating!

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Your rating for The Old No. 77 Hotel is truly appreciated! I'm thrilled that we provided you with an experience filled with New Orleans charm and hospitality. I can't wait to have you back for another wonderful stay!

6/10 Okay

JOHN

Travelled with family, Travelled with group
Liked: Staff & service, amenities
I liked the older building and the nostalgic feel. The atmosphere was friendly. The room could have been a little better. The rooms could use some updating.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
John, Thank you for sharing your feedback! I'm delighted to hear that you appreciated the New Orleans charm and nostalgic feel of The Old No. 77 Hotel. While I'm glad you found the atmosphere friendly, I'm disappointed that your room didn't fully meet your expectations. Your comments are valuable to us, and we'll consider them as we're committed to continuously enhancing our facilities and guest experience. I hope to welcome you back for an even better experience. Until then, may the vibrancy of our city stay with you!

10/10 Excellent

Zachary

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
It brings me immense joy to hear about your fantastic experience at The Old No. 77 Hotel! I eagerly look forward to your return, ready to create another unforgettable stay infused with the captivating magic of NOLA!

10/10 Excellent

Issei, Chassell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, old-fashioned atmosphere, where I can feel "old" New Orleans.
Stayed 5 nights in Mar 2024
Response from General Manager on 26 Mar 2024
I'm delighted to hear that you enjoyed your stay at The Old No. 77 Hotel! It's wonderful to know that you appreciated the unique and historic New Orleans charm of our hotel. We'd love to have you back for another fantastic stay whenever your travels bring you to The Big Easy again!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how eclectic this hotel is. It’s artsy and funky and everything I love about NOLA. The restaurant downstairs is DOPE but make a reservation! Loved the stay, loved the staff. Highly recommend
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
I'm thrilled to hear that you enjoyed the eclectic charm of The Old No. 77 Hotel! Our ambiance is designed to capture the essence of NOLA, and I'm delighted that you appreciated it. Thank you for your recommendation! I'm glad you enjoyed the dining experience at Compere Lapin; it truly is a gem. I'm also pleased that you loved our staff; our team is indeed exceptional! I can't wait to welcome you back for another fantastic stay. Until then, keep the vibrancy of our city with you!

10/10 Excellent

Louie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have always loved staying at this unique hotel. It is always clean and the staff is friendly. My only dislike is they've moved parking to a garage a block away. It's a safety thing for me.
Stayed 1 night in Mar 2024
Response from John on 25 Mar 2024
Louie - good news! Effective April 1, 2024, we will be utilizing the parking lot right across the street. We look forward to your return.

4/10 Poor

Paul A

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I can hear the neighbor’s TV louder than mine, there are bugs hanging in cob webs on the fire suppression system, the walls are dirty and I requested a room with a window and the window is very small and in a corner of the alley outside. The ratings were good when I chose the hotel but I don’t find it a relaxing environment at all. The bed is nice.
Response from General Manager on 25 Mar 2024
Thank you for taking the time to share your experience with us. I'm sorry to hear that your stay fell short of expectations. Your feedback is important to us, and I apologize for any inconvenience caused by noise disturbances and disappointment with your room. Please know that we take these concerns seriously, and we will address them promptly to ensure a more comfortable experience for our guests. I'm glad to hear that you found the bed comfortable, and I hope that despite the challenges, you were still able to enjoy some aspects of your stay. We aim to be transparent about the features of our rooms by including the type of window in each room on our website. We'll review our communication materials to ensure they accurately represent our accommodations. I’d appreciate the opportunity to welcome you back and provide you with the relaxing experience you deserve. In the meantime, keep the spirit of The Big Easy with you!

8/10 Good

Jessamyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the warwhouse esthetic of the building. The artwork is beautiful and beautifully displayed. The service is relaxed yet professional. Its The Big Easy right? Lol. The only critique I have is that the filter of the vent in the bathroom needs to be changed. Everytime I took a shower I had a sneezing fit. Had to take Benadryl to make it stop. But Ill definitely be back for my next trip to NOLA!
Stayed 3 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Thank you for your wonderful feedback! I'm thrilled to hear that you appreciated the warehouse aesthetic of our building and the beautiful artwork displayed throughout. Every aspect of our hotel aims to capture the spirit of New Orleans! From our decor to our service and dining options! However, I regret the inconvenience caused by the vent filter in your bathroom and assure you that we'll address this to ensure a seamless experience for our guests. I can't wait to welcome you back for your next trip to NOLA! Until then, laissez les bon temps rouler!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, the ambience is something to see
Stayed 3 nights in Mar 2024
Response from General Manager on 25 Mar 2024
I'm absolutely delighted that you enjoyed the ambiance of your room at The Old No. 77 Hotel. Our commitment to providing an immersive New Orleans experience shines through every detail, from the captivating decor to the vibrant artwork adorning our walls. Your appreciation for our efforts means the world to us. I can't wait to have you back for another unforgettable stay filled with the charm and allure of our beloved city!

8/10 Good

Owen

Liked: Cleanliness, staff & service
Disliked: Amenities
I liked the decor and my room was nice. I wish the amenities were better, especially as you had to pay for them. There was a lot of noise at night.
Stayed 7 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Owen, Thank you for your feedback! I'm thrilled to hear that you appreciated the decor and ambiance of your room. At The Old No. 77 Hotel, each corner of our hotel has been thoughtfully designed to reflect the vibrant spirit of New Orleans. From the artwork adorning our walls to the carefully curated decor, we aim to immerse our guests in the unique culture of our city. Your comments about the amenities and noise are duly noted, and we'll strive to improve in these areas to ensure a more enjoyable stay for all our guests. I look forward to welcoming you back for another opportunity to experience the charm of New Orleans at our hotel!

10/10 Excellent

Louie

Stayed 1 night in Mar 2024
Response from General Manager on 11 Apr 2024
What a joy to receive your feedback! I'm so glad you had a great stay at The Old No. 77 Hotel. Looking forward to welcoming you back soon for more fantastic memories filled with the charm and hospitality of NOLA!

8/10 Good

Anitra

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Very charming hotel, we had a very late check in and early checkout, altogether less than 8 hours. But beds were comfortable and had good sleep.
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Thank you for your kind words! I'm thrilled to hear that you enjoyed the New Orleans charm of our hotel and had a restful night's sleep on our comfortable beds. If your travels bring you back to our city, we'd love to welcome you again. Hopefully, next time you can stay longer and explore all that The Big Easy has to offer!

6/10 Okay

Marcia

Travelled with partner
We stayed on the first floor. The carpets were dingy. The wood flooring inside of our room creaked. The toilet clogged twice. The front desk person, when we checked in, seemed underprepared and chewed food with her mouth open. Positives included great location, amazing hotel restaurant (Compere Lapin), and quick service.
Stayed 3 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Marcia, Thank you for sharing your feedback with us. I'm delighted to hear that you found our location to be convenient and that you enjoyed the culinary delights of Compere Lapin. Nestled in the heart of vibrant New Orleans, our hotel is the best place to immerse yourself in the rich culture and history of the French Quarter. As for Compere Lapin, I'm glad you enjoyed our service and the fusion of Caribbean flavors with European influences, curated by Chef Nina Compton. However, I regret any lapse in our service and inconvenience with our facilities. Please know this will be shared with our team for improvement. I appreciate your valuable feedback and hope to have the opportunity to welcome you back to The Old No. 77 Hotel soon!

8/10 Good

Darcy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. In a slightly quieter area but an easy walk to the FQ, trolley, etc. Very cool vibe and the rooms are huge. It also smells wonderful like leather and wood. The only reason for 4 instead of 5 stars is that it is impossible to get coffee before 7:30. There is no coffee in the room, so getting dressed to go downstairs and purchase only to find it doesn't open for another hour is annoying. The coffee bar (and the real bar) also close in the afternoon. There were several times during our stay that we wanted drinks and none were available. Overall I highly recommend the Old 77, but the beverage situation is an inconvenience.
Stayed 4 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Darcy, Thank you for your glowing review of The Old 77 Hotel! I'm thrilled to hear that you enjoyed our convenient location in the heart of New Orleans and the spacious rooms with their artistic touches and unique charm. Your feedback about the coffee and bar availability is incredibly valuable to us, and I regret any inconvenience it may have caused during your stay. We'll certainly take your comments into consideration as we strive to enhance our guest experience. Despite this, I'm delighted that you highly recommend us, and I can't wait to welcome you back for another fantastic stay in The Big Easy!

8/10 Good

Kamelia

Stayed 3 nights in Feb 2024
Response from Julius on 10 Apr 2024
Thanks for your wonderful rating!

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room card for operation of elevator
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Nicole, I truly appreciate your feedback and I'm thrilled to hear that you had a wonderful stay with us and that our elevator safety measures provided you with extra peace of mind. I cannot wait to welcome you back for another memorable stay in the Big Easy!

6/10 Okay

Nanjie

Stayed 4 nights in Mar 2024
Response from Julius on 10 Apr 2024
Thank you for your rating!

10/10 Excellent

robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!
Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Robin, Thank you for your rating! I'm pleased you had a fantastic stay at The Old No. 77 Hotel. Can't wait to welcome you back for more NOLA adventures!