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"Great staff building needs some Up keep but great stay"

"Terrible Staff. I arrived at the hotel around 3pm Front desk informed me that my room was to be ready @ 4pm. Which is totally understandable. I did arrive early. I came back to the hotel at 4. And still they claimed the room was not ready. 4pm is check in time. Front desk said “We will call you on your phone once it is ready Sir”. They never bothered to call me back, I called the customer service line and they hung up. lol. I’m not the type to be rude or cause a scene. But I did press them by 6pm to get my room ready. It was disheartening because I sat for 2 hours in the lobby watching others check in to their rooms with ease as they arrived. My room was delayed until 6:45pm. I was late for a dinner reservation because of this. This was my first experience in New Orleans. It was Mardi Gras weekend, and I understand that things happen especially during a holiday season like that. But it was the unprofessionalism of how the staff treated me. Not once did they show empathy or try to offer any concessions. You will be able to see all the action in the French Quarter right from your hotel room window. The location is perfect, the building is historical. And other than the rude front desk staff. It was overall a good place to stay."

"Staff is so amazing"

"Convenient"

"Location and Riverview excellent. Room could’ve been a little cleaner floors, dusty, etc.. Room was large and well equipped, except for the sofa like thing that had virtually no purpose, facing inward and in front of the window view overall an excellent FQF location 5-stars for room on the 29th floor was an incredible view of the river,French quarter, and river front festivities"

"Our stay was amazing. Very Clean room. Staff excellent, Breakfast outstanding, drinks and bar food over the top. I will stay here again and again."

"Check in was easy and they had our room ready early. Staff was very helpful."

"The shower did not drain properly, and the shower doors needed to be re-caulked. The bathroom doors were off track."

"We had a great stay here! The hotel was in a great location on the end of Bourbon St. and was a quick walk to the river. The room was cozy and we enjoyed the balcony overlooking the pool. The staff also very nice and welcoming. We would definitely stay here again."