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Reviews of New Haven Village Suites

3 out of 5
New Haven Village Suites
3 Long Wharf Dr, New Haven, CT

Reviews

7.6

Good

Rating 10 - Excellent. 610 out of 1811 reviews" "
Rating 8 - Good. 615 out of 1811 reviews" "
Rating 6 - Okay. 306 out of 1811 reviews" "
Rating 4 - Poor. 163 out of 1811 reviews" "
Rating 2 - Terrible. 117 out of 1811 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joy

Stayed 2 nights in Apr 2024

4/10 Poor

Mariana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Units were very outdated and not the cleanest.
Stayed 2 nights in Mar 2024
Response from Management on 4 Apr 2024
Dear Mariana,Thank you for staying with us, and for taking the time to share your feedback.

2/10 Terrible

Marcus

Disliked: Cleanliness, amenities
Terrible
Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
Marcus,We are sorry that your experience was "terrible". Please contact us if there are any specifics you would like to discuss.Thank you.

8/10 Good

Clayton

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 7 nights in Mar 2024
Response from Management on 1 Apr 2024
Thank you, Clayton! We look forward to seeing you again soon!

6/10 Okay

Deana

Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
Thank you for staying with us Deana!

4/10 Poor

Keisha

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Not so clean . People checking in late and making noise kept us up all night
Stayed 1 night in Mar 2024
Response from Management on 12 Mar 2024
Thank you for staying with us Keisha, and for providing your feedback.

2/10 Terrible

Jamil

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff was very rude and disrespectful they had me book another room I was compliment enough to spend another $200 on a room and she denied us service because of our comments toward each there as me and my brothers were checking in she was upset because I said this is the worst service I received a hotel in years
Stayed 1 night in Mar 2024
Response from Management on 12 Mar 2024
Jamil, thank you for sharing your feedback.

6/10 Okay

barry

Stayed 1 night in Feb 2024
Response from Management on 12 Mar 2024
Thank you for staying with us and for taking the time to rate us.

6/10 Okay

Patrick

Travelled with family
Liked: Amenities
Gated so felt secure Fairly inexpensive for the weekend
Stayed 3 nights in Mar 2024
Response from The Hotel Manager on 5 Mar 2024
Dear Guest,Thank you for your review, we are glad that all went well.

8/10 Good

Dylan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Hotel Manager on 5 Mar 2024
Dear Guest,Thank you for your rating.

2/10 Terrible

joe

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Started staying there last week made a deposit then it went up! without warning so that was a little awkward but hey it’s a business and I understand. However, I didn’t understand at first my deposit would get moved to the new reservation because I couldn’t afford to pay it weekly so I had to pay day to day and all of a sudden one of the managers tell me that I can’t do it no more so every night I get a room I have to pay deposit, which I understand because this is a business but what I don’t understand is that should of been told to me at the beginning I respect the LGBTQIA2S staff ( the two young females are heterosexual) but business is business and it should be done right
Stayed 1 night in Feb 2024
Response from The Hotel Manager on 27 Feb 2024
Dear Guest,Thank you for your review.

6/10 Okay

John E

Placed in a room without heat! Management suggested we wait until maintenance can fix problems. It’s Winter!!!
Stayed 3 nights in Feb 2024
Response from The Hotel Manager on 26 Feb 2024
Dear Guest,Thank you for writing to us and giving such a comprehensive review, we will address it with the appropriate department leadership team.

2/10 Terrible

joe

Stayed 1 night in Feb 2024
Response from Management on 22 Mar 2024
"Joe", you have rated us several times already.

8/10 Good

Brittony

Liked: Cleanliness, property conditions & facilities
Breakfast could use a few more options. When I checked in the guy at the desk seemed like he had a long day and came off as a little rude he thought he was about to go back and forth with about the deposit fee I just said Ok and checked into my room to enjoy my stay just because his energy is off don’t mean mine has to.
Stayed 1 night in Feb 2024
Response from The hotel manager on 12 Feb 2024
Dear Guest,Thank you for your review; we have address it to the appropriate department leadership team.Again thank you for staying with us.

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, property conditions & facilities
TV had very limited stations. NFL playoff game would have been nice. Breakfast started to late to be used. Stopped in office to check out and at least get a coffee but no one at desk after trying to get in with key card, then ringing the intercom bell a few times, I finally gave up and just left.
Stayed 1 night in Jan 2024
Response from The Hotel Manager on 19 Jan 2024
Dear Guest,Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to hear that we were not able to meet your expectations

2/10 Terrible

Faith

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Hotel Manager on 8 Jan 2024
Dear Guest,Thank you for taking the time to pos a rating, You are right to expect better service from us and we are disappointed to hear that we were not able to meet your expectations.My hope is that you will give another chance if your travels bring you back to New Haven.

2/10 Terrible

candy

Travelled with family
Disliked: Property conditions & facilities
First time staying there staff Diego was not welcoming upon arrival. Arrival later on the night there’s was police at the site arresting someone. Will not stay there again
Stayed 1 night in Dec 2023
Response from The Hotel Manager on 4 Jan 2024
Dear Guest,Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to hear that we were not able to meet your expectations. We will use this review as a teachable moment to better train and provide better service to all of our guests.Hope that you will give us another chance when your travels bring you to New Haven.

8/10 Good

Raymond

Business traveller
Stayed 4 nights in Dec 2023
Response from Lorey on 2 Jan 2024
Thank you for staying with us Raymond! And thank you for rating us an 8 out of 10! We look forward to seeing you here again soon!

2/10 Terrible

Yingdong

Disliked: Cleanliness, property conditions & facilities
Really bad smoke smell inside. But they helped us cancel the researvation
Stayed 1 night in Dec 2023
Response from Lorey on 2 Jan 2024
Thank you for providing us with your feedback. We are sorry that your experience with your room was less than satisfactory. We are happy to hear that we were able to assist you!

4/10 Poor

Ursa

Travelled with family
Disliked: Cleanliness, room comfort
Not returning to this property
This property is in need of renovations. First room had no heat and smelled pretty badly of smoke. Second room we moved to was slightly improved. We cut our stay a night short - it just wasn’t comfortable.
Stayed 3 nights in Dec 2023
Response from The Hotel Manager on 27 Dec 2023
Dear Guest,Thank you for your review; This does not come anywhere close to the high standards we usually adhere to, and we have already begun taking action to remedy the problem.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from The Hotel Manager on 14 Dec 2023
Dear Guest,Thank you for staying with us and for making our property part of your travel experience. We hope to see you again soon.

8/10 Good

Chastity

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lorey, DOS on 11 Dec 2023
Dear Chastity,Thank you for staying with us! And thank you for the positive rating! We look forward to accommodating you again in the future!

6/10 Okay

Sophia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Hotel Manager on 18 Dec 2023
Dear Guest,Thank you for taking the time to share your rating about your recent stay at our hotel.

6/10 Okay

Sin

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Very tired property. Needs some tlc. Rotting wood and broken things like the drain in the tub and paintings falling off the wall. Very large property with many guests, and quiet and pretty clean in the actual room.
Stayed 2 nights in Nov 2023
Response from Lorey, DOS on 20 Nov 2023
Dear Sin,Thank you for staying with us and for sharing your feedback.

8/10 Good

Marion, Scottsdale

Stayed 1 night in Nov 2023
Response from The Hotel Manager on 8 Dec 2023
Dear Guest,Thank you for posting your rating from your visit with us.We hope to see you again soon when you are in New Haven.

4/10 Poor

Lynn, San Jose

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were large, twice as large as downtown hotels. The beds were clean enough. But the heater was very noisy, the vent in the bathroom was very noisy, the carpets were very dirty, the “non-smoking” room smelled like a casino, the lighting was also very poor, the long-term stay neighbors were very loud, breakfast was terrible. Not hospitable at all! Check-in at midnight also took 30 minutes as staff could be more competent. I needed another room to be close to mine and sent messages ahead of time but did not happen either. Will never stay here or recommend it to friends.
Stayed 3 nights in Nov 2023
Response from The Hotel Manager on 13 Nov 2023
Dear Guest,Thank you for your review; we will address your concerns with the appropriate department leadership team.

2/10 Terrible

pete

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing about it was good ? You need to get buzzed into the lobby , room smelled , noises upstairs and kids everywhere playing nothing peacefull about it we ran away and stayed else where
Stayed 4 nights in Oct 2023
Response from Lorey, DOS on 2 Nov 2023
Pete,We are sorry to see this review. It is very disappointing to know that your stay here was less than satisfactory.

2/10 Terrible

LAURA

Disliked: Cleanliness, room comfort
Pictures on web lied. Filthy old room. Toilet stop
Took a while to get through security door to check in desk. We had to call intercom at 5:00 pm. Filthy Room. Stopped up toilet with plunger on sidewalk as we approached room. Foul smell. Sign at parking space warning of theft. We turned right around, even though I prepaid, and checked-in at LaQunita down the street.
Stayed 1 night in Oct 2023
Response from Lorey on 22 Oct 2023
Laura, we are very sorry to see this review. Thank you for your feedback.

10/10 Excellent

Diasha

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Lorey on 16 Oct 2023
Thank you Diasha! We appreciate you staying with us and giving us a 10 out of 10 rating!

2/10 Terrible

Joshua

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are old and absolutely disgusting. Bait and switch. The photos are decieving. The rooms are nasty.
Stayed 1 night in Oct 2023
Response from Lorey, DOS on 10 Oct 2023
Joshua,We are so sorry to to see your comments.

2/10 Terrible

Brandi

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
If you're considering staying here...Don't! $150 deposit for a place that stunk like cigarettes and weed. Burn marks on the tables and carpet. Called to tell them and no offer of another room or discount was offered. Luckily, we were just crashing for 1 night. Took over a week to get the deposit back. "Breakfast" is a joke for that price. Seems to be transients using it as short term rentals. Please be aware of the fine print, deposit will not be refunded in full as they take taxes out of it. Again, DO NOT STAY here.
Response from Lorey, DOS on 9 Oct 2023
Dear Brandi,Thank you for staying with us and for taking the time to share your feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
The room definitely needs to be updated. While clean, rugs were worn and taps were leaky. And the kitchen needs a deep clean. Everything was sticky.
Stayed 2 nights in Sep 2023
Response from Lorey, DOS on 9 Oct 2023
Thank you for staying with us and for sharing your feedback.

8/10 Good

Wanda

Liked: Room comfort
Stayed 1 night in Sep 2023
Response from Lorey on 28 Sept 2023
Thank you for staying with us Wanda! And thank you for taking the time to rate us 8 out of 10!We hope to see you again soon!

4/10 Poor

joel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No breakfast variety. Poor breakfast I have to change room because smells really bad.
Stayed 1 night in Sep 2023
Response from Lorey, DOS on 6 Sept 2023
Hello Joel,Thank you for staying with us and providing your feedback. We are sorry that you didn't enjoy your breakfast. We hope the room move was to your satisfaction.All the best!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Disappointed
Located in a run down part of New Haven, essentially in a car park. Checked into the room and the smell of marajuana was overwhelming. The smell didn’t really dissipate in the the two nights we were there. The newly rented bated rooms in the picture may exist but we didn’t get one. Very old, battered kitchen appliances and just overall didn’t feel particularly clean. Disappointed!
Stayed 2 nights in Aug 2023
Response from Lorey, DOS on 5 Sept 2023
Thank you for sharing your impression of our property. We are sorry that you were disappointed.

2/10 Terrible

James

Travelled with family
Disliked: Amenities, property conditions & facilities
Old and outdated
Stayed 1 night in Aug 2023
Response from Lorey, DOS on 5 Sept 2023
Thank you for staying with us and for taking the time to rate us. We are sorry that you felt we deserved only a 1.

10/10 Excellent

Michelle, Danbury

Liked: Cleanliness, property conditions & facilities
Love it
Stayed 1 night in Jun 2023
Response from Lorey, DOS on 5 Sept 2023
Thank you Michelle! We appreciate you staying with us and rating us a 5 out of 5!

4/10 Poor

Gioia

Stayed 2 nights in May 2023
Response from Lorey, DOS on 23 Aug 2023
Dear Gioia,Thank you for staying with us, and for taking the time to rate us. We are sorry that you felt your experience with us rated only a 4. It is very disappointing to us to not meet a guest's expectations.

6/10 Okay

Tilak

Liked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Lorey on 23 Aug 2023
Thank you for staying with us! We hope that we will have an opportunity in the future to gain a higher rating from you!

8/10 Good

Maggie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall well
Stayed 1 night in Aug 2023
Response from Lorey, DOS on 1 Sept 2023
Thank you for staying with us Maggie. We appreciate you rating us a 4 out of 5!We look forward to the opportunity to make it a 5 for you next time!

10/10 Excellent

Danna

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Lorey on 10 Aug 2023
Thank you Danna! We are happy that your experience here was a 10 out of 10!We hope to have the opportunity to accommodate you again!

4/10 Poor

Parimala

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Individual unit like an apt was good. Everything was bad. Really dirty and stained carpet. Bad smoke odor. Bad lighting inside and outside. Arrived late. Person at the checking spent more than 25 min confirming payment was made via Expedia. Waited for a while for the security guy to show us our unit. The walkway was dark and was not properly illuminated. Breakfast was awful, limited items and tasted bad. Will not recommend to anyone.
Stayed 4 nights in Aug 2023
Response from Lorey on 10 Aug 2023
Parimala,Thank you for taking the time to share your thoughts about your stay with us. We are sorry that it was less than satisfactory.

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Lorey on 7 Aug 2023
Thank you Susanne for the wonderful rating!We are very happy that your experience here was a 10 out of 10!

2/10 Terrible

Carla

Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Management on 26 Jul 2023
Carla, Thank you for posting a review.

6/10 Okay

Bonnie

Travelled with family
The hotel was satisfactory given the price.
Stayed 1 night in Jul 2023
Response from Hotel Management on 26 Jul 2023
Thank you for your feedback Bonnie.

6/10 Okay

Melissa

Travelled with family
Disliked: Cleanliness
Loud music and parking party in the parking lot until 1am.
Stayed 1 night in Jul 2023
Response from Hotel Management on 26 Jul 2023
Melissa, Thank you for taking the time to write a review. I am sorry to hear about the loud music. We have a No Party Policy at this hotel. If you return, please call the front desk to alert the staff of the issue so we have the opportunity to address the situation.

4/10 Poor

Maureen

Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Hotel Management on 26 Jul 2023
Thank you for posting a review.

10/10 Excellent

JOHN

Liked: Cleanliness, amenities, property conditions & facilities
Pleasant staff and wonderful accommodations
Stayed 1 night in Jul 2023
Response from Hotel Management on 26 Jul 2023
Thanks John!!

6/10 Okay

Verified traveller

Liked: Room comfort
Overall, it fit our needs for one night but I wouldn’t book again. Property needs an upgrade, our room definitely didn’t look as nice as the photo. Room was clean, just dingy in general. The most disappointing part was getting charged a surprise $300 for incidentals.
Stayed 1 night in Jul 2023
Response from Hotel Management on 26 Jul 2023
Hello, thank you for taking the time to write a review. I am glad to hear the room was clean. This hotel requires a 300 incidental deposit for the two bedroom suites and 150 incidental deposit for the studio suites. This hotel also has a No Party Policy. After check out we refund the incidental deposit once the room is inspected by housekeeping if we do not find damage, smoking, theft, or violation of the No Party Policy. Again, thank you for writing a review and I am sorry the incidental deposit was a surprise.

6/10 Okay

Sanjeev

Travelled with family
Disliked: Cleanliness
very low feeling over all
Stayed 1 night in Jul 2023
Response from Hotel Management on 26 Jul 2023
Thanks for writing a review.