Exterior

Reviews of Holiday Inn Express Branford-New Haven, an IHG Hotel

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 461 out of 840 reviews" "
Rating 8 - Good. 257 out of 840 reviews" "
Rating 6 - Okay. 68 out of 840 reviews" "
Rating 4 - Poor. 29 out of 840 reviews" "
Rating 2 - Terrible. 25 out of 840 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Proviana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is excellent
Stayed 1 night in Apr 2024
Response from Brian on 17 Apr 2024
You are excellent as well.Thank you for being our guest.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy accessible to Highway and Tweed Airport
Stayed 1 night in Apr 2024
Response from Brian on 17 Apr 2024
Got to like tweed nearby, makes traveling easy and thank you for all your feedback too.

8/10 Good

Michael

Travelled with family and small children
Stayed 2 nights with my 3 young children. Everything was good about our stay except the pool at this particular hotel. Why offer a pool if its only at a consistent 72 degrees for the duration of our stay? Otherwise, we had stayed at this hotel before and all was well.
Stayed 2 nights in Apr 2024
Response from Brian on 5 Apr 2024
So sorry the pool is always working to be at 8 degrees, the day in question it was between 76 and 78. We check throughout the day, and I am always here to help. My apologies to you.

6/10 Okay

Ron

Liked: Staff & service
Was surprised to see rust around the sink drain in the bathroom and major chip out of tub. Small chair in corner matched with smaller table. Just seemed strange...
Stayed 2 nights in Mar 2024
Response from Brian on 5 Apr 2024
Sorry, this seemed strange thank you for the feedback on the shower will take a look. Thank you

6/10 Okay

Michele

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Convenient location to drive around the area. Good places to eat nearby.
Stayed 1 night in Mar 2024
Response from Brian on 22 Mar 2024
Thank you for being our guest! Have a great summer.

2/10 Terrible

Ashley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to check in for a wedding and was told they were oversold and our room we already paid for was not available. Nobody called to notify us ahead of time, and the employee at the front desk could care less. He was rude and not apologetic, and didn't help or try to assist in any way. We had to drive over 30 minutes to get to another hotel. We should have read the reviews and never booked this hotel, it seems like it is common practice for them to not care about their customers reservations and oversell the hotel. Awful all around.
Stayed 1 night in Mar 2024
Response from Brian on 22 Mar 2024
We apologize for any mix up with reservation..

6/10 Okay

Allison

Stayed 1 night in Mar 2024
Response from Brian on 22 Mar 2024
We hope your stay went well thank you for the feedback..

10/10 Excellent

Karen, Tacoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Brian on 5 Mar 2024
Thank you

8/10 Good

Meagan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There was just one overnight staff member that was very rude when we first checked in, otherwise the other staff were very friendly and helpful.
Stayed 2 nights in Feb 2024
Response from Brian on 5 Mar 2024
Interesting will definitely follow up here.Thank you for the feedback.

10/10 Excellent

ROCHELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brian on 5 Mar 2024
I am glad you had ja good time.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms with very modern updates and amenities
Response from Brian on 15 Feb 2024
Thank you for choosing us!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy stay, staff was extremely helpful, room was large and comfortable, spotless cleaning crew.
Stayed 1 night in Feb 2024
Response from Brian on 15 Feb 2024
I am happy to hear all was clean please visit us again.

10/10 Excellent

Stacey L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Cozy bed. Good shower water pressure. Great breakfast.
Stayed 1 night in Jan 2024
Response from Brian on 15 Feb 2024
Happy to hear you had great shower pressure please visit us soon.

10/10 Excellent

Glorisel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good I like it
Stayed 1 night in Jan 2024
Response from bri on 30 Jan 2024
We like you too!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from bri on 30 Jan 2024
Thank you for being our guest!

4/10 Poor

Michelle

Stayed 1 night in Jan 2024
Response from Brian on 25 Jan 2024
Thank you for staying with us!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall, the stay was good. The room was modern and clean. The morning breakfast was better than expected. Great selection every day and very clean. The only disappointment was the daily shower. The water temperature was up and down during your shower. Several times it went completely cold mid shampoo.
Stayed 4 nights in Jan 2024
Response from bri on 30 Jan 2024
This we are working on thank you for the feedback.

2/10 Terrible

Amanda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We stayed 2 nights. First night was great, the second night I walked into my room around 11pm my room was freezing, so I went to turn on the heat and it wasn’t working. I contacted the front desk with no answer. So my husband and I showered to try to warm up. Try to stick it out but it was too cold. So one hour later went to the front desk. No one was there for quite some time so my husband and I left and drove all the way home.
Stayed 2 nights in Jan 2024
Response from Brian on 25 Jan 2024
Sorry had problems with the heat.

10/10 Excellent

Faisto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brian on 20 Jan 2024
Look forward to your next visit.

10/10 Excellent

Joselyn

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend for a nice getaway
Stayed 1 night in Jan 2024
Response from Brian on 20 Jan 2024
Thank you so much welcome here anytime.

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brian on 20 Jan 2024
Thank you for your support and feedback. Please visit us again.

10/10 Excellent

Brian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for five days
Stayed 5 nights in Dec 2023
Response from Mychael on 3 Jan 2024
Hi Brian!Thank you for choosing our hotel, and for taking the time to rate our hotel!! We are so glad to that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Best,The Holiday Inn Express Team

4/10 Poor

Joselyn

Stayed 1 night in Jan 2024
Response from Mychael on 3 Jan 2024
Thank you so much for taking the time to post a rating, Joselyn!We are so saddened to hear that your stay with us was less than satisfactory. We work really hard to give our guests the finest experience possible, so ratings like yours are truly necessary to see. We’d love to welcome you back soon to show you a better experience, so don’t be a stranger. Thanks again!– The Holiday Inn Express Team

6/10 Okay

Allan

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Mychael on 3 Jan 2024
Thank you so much for taking the time to post a rating, Allan!We are so saddened to hear that your stay with us was less than satisfactory. We work really hard to give our guests the finest experience possible, so ratings like yours are truly necessary to see. We’d love to welcome you back soon to show you a better experience, so don’t be a stranger. Thanks again!– The Holiday Inn Express Team

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mychael on 3 Jan 2024
Hi Barbara!Thank you for choosing our hotel, and for taking the time to rate our hotel!! We are so glad to that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Best,The Holiday Inn Express Team

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious, comfortable beds, and the best continental breakfast where you don't have to pay extra!
Stayed 1 night in Dec 2023
Response from Mychael on 29 Dec 2023
Thank you so much for taking the time to post a review, Sarah!We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and hearty breakfast were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!– The Holiday Inn Express Team

10/10 Excellent

Ron

Liked: Staff & service, property conditions & facilities
Sure thing
Stayed 1 night in Dec 2023
Response from Mychael on 27 Dec 2023
Thank you so much for taking the time to post a review, Ron!We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again! Happy Holidays!

10/10 Excellent

Brian

Stayed 1 night in Dec 2023
Response from Mychael on 27 Dec 2023
Thank you so much for taking the time to post a review, Brian!We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again! Happy Holidays!

8/10 Good

Peter

Stayed 1 night in Dec 2023
Response from Brian on 23 Dec 2023
Thank you so much for being our guest here. Have a great holiday time!

8/10 Good

Mark

Business traveller
Liked: Cleanliness, amenities
Response from Brian on 15 Feb 2024
Mark thank you for visiting us.

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mychael on 18 Dec 2023
Thank you so much for taking the time to post a review, Olivia!We are so happy to hear that you enjoyed your stay with us! We work really hard to give our guests the finest experience possible, so reviews like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!Mychael - Front Desk Manager

10/10 Excellent

Paula

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome and extremely clean
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 16 Dec 2023
Thank you so much for taking the time to post a review, Paula!We are so happy to hear that you enjoyed your stay with us! We thank you for highlighting that our property was extremely clean. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!– MychaelFront Desk Manager

10/10 Excellent

Francee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Staff is super friendly & helpful.
Stayed 1 night in Dec 2023
Response from Brian on 5 Dec 2023
Aww thanks have a great holiday season!

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area good facility
Stayed 4 nights in Nov 2023
Response from Brian on 28 Nov 2023
We appreciate you being our guest feel free to visit anytime.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very very clean. It was a nice size room. The beds were so comfortable! The breakfast area was large and the breakfast choices were wonderful.
Stayed 1 night in Nov 2023
Response from Brian on 28 Nov 2023
Wow we are sure glad you enjoyed everything here, please remember to visit us again in the future.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and good choices at the complimentary breakfast
Stayed 1 night in Nov 2023
Response from Mickela - Front Office Manager on 18 Nov 2023
Thank you for staying with us. We are happy you enjoyed our options at the breakfast bar. I hope to see you sometime again in the future.

2/10 Terrible

Brigitte

Stayed 1 night in Nov 2023
Response from Brian on 2 Dec 2023
Okay interesting wish your stay was better.

10/10 Excellent

John

Liked: Cleanliness, staff & service
While checking in there was loud music playing
Stayed 1 night in Nov 2023
Response from Mickela - Front Office Manager on 18 Nov 2023
Thank you for staying with us. I hope you have a happy holiday!

10/10 Excellent

Carroll

Stayed 1 night in Nov 2023
Response from Brian on 2 Dec 2023
Appreciate you choosing us thank you.

8/10 Good

Douglas

Stayed 1 night in Nov 2023
Response from Mickela - Front Office Manager on 7 Nov 2023
Thank you so much for staying with us at the Holiday Inn Express, we appreciate your feedback and are thrilled to hear that you had a wonderful visit!

10/10 Excellent

Ann, Bristol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a handicapped room immediately available
Stayed 1 night in Nov 2023
Response from Mickela- Front Office Manager on 7 Nov 2023
Thank you for selecting to stay with us. We really hope that we were able to accommodate all of your requests during your stay and that you enjoyed your time here. I hope to see you again soon.

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
I asked the front desk a number of times to ask the people stay one floor above me to stop “stomping” around their room. Nothing was done and the hotel can be very noisy!
Stayed 4 nights in Oct 2023
Response from Mickela-Front Office Manager on 31 Oct 2023
Thank you for staying with us. If there is anything we, could do better next time let us know. I hope you give u a second chance.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Best part was the comfortable bed
Stayed 2 nights in Oct 2023
Response from Front Office Manager - Mickela on 17 Oct 2023
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great location
Stayed 1 night in Oct 2023
Response from Front Office Manager - Mickela on 17 Oct 2023
We are glad you had a wonderful stay with us, and I hope to see you again in the future.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, nice room
Stayed 1 night in Sep 2023
Response from Mickela - Front Office Manager on 12 Oct 2023
I'm happy you enjoyed breakfast and the variety of breakfast items we offer. We hope to see you soon and thank you for staying with us.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with an indoor pool
Stayed 1 night in Oct 2023
Response from Mickela - Front Office Manager on 12 Oct 2023
Thank you for choosing us. It was a pleasure servicing you as our guest. We would love for you to come back sometime soon whenever you're in town to stay with us again.

2/10 Terrible

Joseph

Stayed 3 nights in Oct 2023
Response from Mickela- Front Office Manager on 31 Oct 2023
Thank you for staying with us. If there is anything we, could do better next time let us know. I hope you give u a second chance.

4/10 Poor

Debbie

Disliked: Staff & service, property conditions & facilities
Staff was not welcoming. Fruits at breakfast were stale. Roitting apples.
Stayed 1 night in Oct 2023
Response from Brian on 10 Oct 2023
We apologize for any inconvenience encountered.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Brian on 3 Oct 2023
Sorry to hear it wasn't a good stay.

8/10 Good

Lori

Stayed 1 night in Sep 2023
Response from Brian on 18 Oct 2023
Thank you for being our guest!