Dear Nyasia, Thank you for choosing Hilton Garden Inn Shelton for your accommodation on this trip and for taking the time out of your busy schedule to leave us a positive review. We sincerely appreciate your stay and your feedback. We are delighted to know you loved the air conditioning in the living area of your suite. However, it's regrettable to hear that the air conditioning in your bedroom did not meet your expectations, and we apologize for any discomfort you experienced. We thank you for acknowledging our staff for their willingness to assist you with the AC issue, and we are grateful for your patience and understanding. We hope that the matter was resolved to your satisfaction during your stay. To ensure that the issue has been fully addressed at this time, we have notified our maintenance team to perform the appropriate checks to ensure that the AC unit in the bedroom is operating as efficiently as possible. Thank you for providing us with valuable insights into your stay. We hope to have the pleasure of welcoming you again soon and look forward to providing a more seamless experience on your next visit. Safe travels!Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Michelle, Thank you so much for your valuable feedback! We appreciate your choice to stay with us at Hilton Garden Inn Shelton and are happy to hear that you found our pool and spa area convenient. We hope you enjoyed your swim and felt well-rested after your spa session. It was a pleasure to host you, and we can't wait to see you again soon for another 5-star experience at our hotel in Shelton. Thank you for choosing us. Safe travels!Best,John, GM

Thank you for giving us a positive review, Corinne! We are thrilled to hear you had a great time at Hilton Garden Inn Shelton - this is exactly the feedback we strive to hear from our guests! We hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of or areas where you feel we could improve to make your next stay even more memorable, we'd love to hear those details. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best,John, GM

Dear Marjorie, We are always pleased to receive feedback from our guests in relation to their stays at Hilton Garden Inn Shelton, and we are delighted with your rating and comment - thank you! Providing our guests with high-quality accommodations and amenities is always our goal, and we are happy to receive your compliment for the room and shower - thanks so much for supporting our product/service. We hope your stay was comfortable and the shower relaxed you. Your satisfaction is what drives us, and we hope to have the pleasure of hosting you again soon so we can share another wonderful experience with you. Thank you for choosing us. Safe travels!Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Hi Brigid, Thank you for your review. It's regrettable that your recent visit did not meet your expectations, as reflected in your rating, and we apologize for any disappointment with our accommodation or service. We are committed to your comfort and satisfaction and would like to know more about how we can improve our product/service to make your next stay with us enjoyable. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey. We are grateful for your business and appreciate you taking the time to rate us.Best,John, GM

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Hi Miasaki, We appreciate you have taken the time to share your experience about your recent stay and find your review very distressing. The property is serviced regularly by pest control, and we have procedures in force related to our pest policy that should have prevented the possible pests you discovered, so it is both concerning and alarming to hear that you found pests in your room. This is a serious allegation that would require investigation if true. We thank you for bringing this matter to our attention and assure you that we will investigate this thoroughly and review our regular pest control service schedule to see if we can further mitigate issues like these from occurring in the first place. In the meantime, we have taken immediate action to address your concern and have notified our pest-control partners to conduct a full review of our facility to ensure the issue has been comprehensively dealt with at this point. Thank you for sharing your feedback with us. We are genuinely sorry for this unfortunate incident and sincerely apologize for any inconvenience caused. We hope you understand this isn't a typical guest experience at our hotel but a rare scenario. We earnestly request you view this incident in isolation and allow us another opportunity to make amends and re-establish credibility by providing you and your family with a more comfortable stay in the future. We want you to feel at home, welcomed, and safe within a clean environment; we hope this will be the case during your next stay with us.Best,John, GM

Dear guest, It is always wonderful to be considered one's "home away from home", and we sincerely appreciate your kind words and support - thank you! It was our pleasure to host you at Hilton Garden Inn Shelton, and we are thrilled that you enjoyed interacting with our staff so much. Our dedicated team works very hard to ensure memorable experiences for all our guests, and your recognition of our staff is immensely gratifying. We'll be sure to pass on your compliment to our team, who we know will be delighted to read your comments. Thank you for making us your hotel of choice on this journey. We're grateful to have you as a valued guest recently and hope to cherish customers like you by welcoming you back many more times in the future. Safe travels!Best,John, GM

Hi Annais, We are sorry to hear that you are waiting for your deposit to be refunded to you. The deposit in our system is simply a hold, which gets released immediately at check-out, subject to a quick inspection of the room. However, it can take some banks several days to apply the funds back into the client's account. Unfortunately, we, the hotel, do not have the means to speed this process up. Rest assured that deposits are refundable if there are no incidental charges during your stay or damages to the property. If your money is not returned over the next couple of days, please feel free to contact us again, and we will be happy to assist you with the resolution of this matter or anything else we can do to help. Thank you for staying with us on this journey. We appreciate your business and your feedback.Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Deborah, Thank you for staying with us in Shelton. We appreciate the opportunity to serve you and are grateful for your feedback that provides us with valuable insights into your stay. We regret to hear that our room service policy caused you some dissatisfaction. Our housekeeping is tailored for your comfort. Pursuant to our flexible housekeeping policy, we provide a deep cleaning of our rooms prior to check-ins, and daily housekeeping services are available upon request. To schedule, please call the front desk. Additional amenities, such as linens, towels, and toiletries, are available upon request, too. We still apologize for any inconvenience you faced and trust this information is helpful. We look forward to another opportunity to host you more successfully with an enhanced stay. Thank you for choosing us. Safe travels!Best,John, GM

Dear Corinne, Many thanks for sharing your 5-star experience at Hilton Garden Inn Shelton with us and future guests! We appreciate your choice to stay with us and are delighted you had a pleasant and peaceful weekend getaway at our hotel. Providing a comfortable and tranquil environment for our guests is always our goal, and we are happy to see that reflected in your experience. Thank you for endorsing our on-site bar service. We hope you enjoyed the food and drinks. It was our pleasure to have you as our guest recently, and we look forward to welcoming you back soon for another relaxing stay at our hotel in Shelton. Safe travels!Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.  Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Dear Eric, It's noticeable from your rating of our hotel that your recent visit did not meet your expectations, and we apologize for any disappointment with our accommodation/service. We take poor experiences very seriously here and strive to exceed our guests' expectations on each occasion. We would appreciate any feedback you could provide to improve and help us enhance the overall experience for you and other guests in the future. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Best,John, GM

Dear Eric, Thank you for making Hilton Garden Inn Shelton your accommodation of choice on this journey. We appreciate that you took the time out of your busy schedule to rate us, and we are thrilled to receive a 5/5 rating! We are happy to hear that you enjoyed the clean room, the beautiful sitting area, and the coffee offering, and your recommendation of the raw brown sugar is delightful. Your satisfaction is what drives us, and we hope to have the pleasure of welcoming you back soon so we can share another pleasant and positive experience with you. Safe travels!Best,John, GM

Dear Williams, Thank you for the perfect rating and for sharing your 5-star experience at Hilton Garden Inn Shelton with us and the community! We appreciate your feedback and are delighted you had a positive experience at our hotel. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to welcoming you back soon for another pleasant stay at our hotel in Shelton. Thank you for choosing us. Safe travels!Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Best,John, GM

Dear Shawn, Thanks so much for the 5 out of 5 rating! We sincerely appreciate your stay and sharing the word about us. It was a pleasure to host you, and we are happy to hear you loved the jacuzzi. We hope you were able to unwind and enjoy a relaxing soak. We are delighted to have provided you with suitable accommodation for your trip here and look forward to hosting you again soon. Thank you for choosing Hilton Garden Inn Shelton. Safe travels!Best,John, GM

Thank you for letting us know. We appreciate your opinion.

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Nichol, Thank you for taking the time to post your review. We hope your stay was pleasant and you had a comfortable night's rest at our property. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. We appreciate your feedback about the facility. While we undertake periodic renovations/repairs as part of the hotel's routine upkeep, we will see what we can do about having some updates to the property soon. We trust that everything else was to your satisfaction, and we hope to earn your business on future travels so you can see our continuous improvement. Thank you for staying with us on this journey. Have a safe trip!Best,John, GM

Dear Gabriela, Thank you for reviewing your stay at Hilton Garden Inn Shelton and leaving us with a perfect 5/5 rating. We appreciate your business and feedback and are pleased you had a positive impression of our hotel and cleanliness standards. As we put a lot of effort into ensuring comfortable accommodations for our guests, it always feels great when our efforts are appreciated. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we eagerly anticipate your return for another positive experience. Safe travels!Best,John, GM

Hello Qadir, Thank you for your review. We appreciate you taking the time to share your thoughts on your recent stay. We are sorry to learn about your displeasure with the fact that you were not made aware of the change in our check-out time in advance. We do our best to ensure that such information is immediately updated on our brand's website and can confirm that our brand website is up-to-date and accurately reflects the revised check-out time. We still apologize for any inconvenience caused and will take this experience as a learning opportunity to improve our communication regarding potential hotel policy changes. We appreciate you raising your concern with us and kindly ask for your understanding in this matter. We are grateful you chose to stay with us on this trip and hope to have the opportunity to welcome you back for a more enjoyable experience that better aligns with our commitment to guest comfort and satisfaction. Thank you.Best,John, GM

Dear guest, Thank you for choosing to stay at Hilton Garden Inn Shelton and sharing your 5-star experience with us and others. It was our pleasure to host you, and we are happy to read your positive comments about our clean facilities and accommodating staff - thanks so much for the endorsement! Your satisfaction is our top priority, and we hope to welcome you back soon so we can provide you with another satisfying stay at our hotel in Shelton. Safe travels!Best,John, GM

Dear Anthony, Thank you for choosing Hilton Garden Inn Shelton for your recent stay and for taking the time to post your review. We appreciate you sharing your thoughts through a 4/5 rating and are glad you had a positive experience at our hotel. We are constantly striving to elevate the guest experience, and your feedback is valuable to us. If there's anything specific you'd like to see more of or areas where you feel we could improve to enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back and look forward to sharing a 5-star experience with you on your next visit. Safe travels!Best,John, GM

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Raymond, Thank you for making Hilton Garden Inn Shelton your hotel of choice on this journey and sharing your thoughts with us. We appreciate your feedback and are grateful for your positive comments about our staff and the area. We hope you enjoyed exploring the local restaurants and shopping outlets from our conveniently located base. We are committed to continuous improvements and undertake periodic renovations/repairs as part of the hotel's routine upkeep. We assure you that we'll keep your comment in mind as we continue working on enhancing our hotel and guest room amenities. We trust that everything else was to your satisfaction, and we hope to earn your business on future travels so we can delight you with our continuous improvement. Thank you for staying with us on this journey. Safe travels!Best,John, GM

Hello Joseph, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not fully meet your expectations. It's regrettable that our facility and breakfast fell short of your expectations. We apologize for any disappointment this caused you and appreciate you sharing your honest feedback with us, as we hope to make continuous improvements based on what we learn from our guests. Rest assured, we'll keep your comments in mind as we strive to enhance our product/service for the betterment of the guest experience. We earnestly request you give us another chance to exceed your expectations with a superior experience tailored to your comfort and satisfaction. Safe travels!Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you for the lovely review, Karin! We appreciate your generosity with the rating as well as your gracious feedback. At Hilton Garden Inn Shelton, we hold ourselves to high customer service standards, and it's a pleasure to read that our hospitality left a positive impression on you. We are thankful for the opportunity to serve you on this trip and look forward to hosting you with our signature hospitality. Thank you for choosing us. Safe travels!Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Desiree, Thank you for choosing Hilton Garden Inn Shelton for your recent stay and awarding us a 5/5 rating. It's a pleasure to know that you had a positive impression of our accommodations, and we hope your stay was relaxing and you had a good night's sleep at our property. We are conveniently located off Route 8 and close to downtown Bridgeport and sought-after attractions such as Beardsley Zoo, Total Mortgage Arena, and Walnut Beach. Our proximity to the highway makes transport to and from the hotel easier for guests. However, our great location also puts us in an area with high traffic. Unfortunately, we cannot do anything about the traffic and instead work on our property to the best of our ability to ensure every guest feels safe and comfortable inside the hotel building. We still apologize for any inconvenience caused and hope this aspect of your visit did not detract from the overall experience too much. We look forward to welcoming you back the next time you visit the area. Safe travels!Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you for the lovely comments, Deborah! We truly enjoyed reading your 5-star review of our hotel and are pleased that our hotel lobby with big comfy chairs, fireplace, dining arrangements for family meals/take-outs, and outdoor patio were all highlights of your visit. Providing our guests with an enjoyable experience is of the utmost importance to us, and we are happy that we hit the mark for you. We look forward to your next visit and hope to share another positive experience with you at Hilton Garden Inn Shelton. Safe travels!Best,John, GM

Dear Fenique, Thank you for taking the time to review your recent stay at Hilton Garden Inn Shelton. While we are pleased you had a positive experience overall, as reflected in your 4/5 rating, we regret the noise disturbance you experienced during your stay. As a family-friendly hotel, we also host guests with kids. We understand that this may occasionally mean encountering noisy children, and we regret any inconvenience you may have experienced. Please know that our front desk team is available 24/7, and we encourage guests to reach out to us if they encounter any such disturbances. We are always here to promptly address any issues and ensure a more peaceful and comfortable stay for all guests. We trust that everything else was to your satisfaction, and we look forward to seeing you again soon so we can provide you with an even better stay on your next visit. Safe travels!Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Ricardo, Thank you for choosing Hilton Garden Inn Shelton for your stay and awarding us a 5/5 rating! We are grateful that you took the time out of your busy schedule to let us know how you perceived our accommodation, and we are happy to hear that you noticed and appreciated the upkeep of our property. As we take upkeep and cleanliness very seriously and put a lot of effort into maintaining our hotel and its amenities, it always feels great when our efforts are recognized and endorsed. Your complete satisfaction is our biggest compliment, and we hope to exceed your expectations each time you choose us. Thank you for staying with us on this journey. We wish you safe and happy travels ahead!Best,John, GM

Hi Alyissa, We are disheartened to read about your recent experience. It's regrettable to hear of this happening in our hotel, and we are so sorry that your experience with us was less than ideal. We appreciate you bringing this matter to our attention and assure you that we take such issues very seriously and are investigating this claim. Additionally, we will be addressing our room cleaning protocols and security procedures to improve the guest experience in the future. We hope you understand this isn't a typical guest experience at our hotel. Thank you for your feedback and for staying with us on this journey. We earnestly request you give us another chance to win back your trust with a more enjoyable experience that aligns with our brand.Best,John, GM

Dear Sal, Thank you for taking the time out of your busy schedule to leave us with your valuable thoughts and a perfect 5/5 rating. It was our pleasure to host you, and we are happy to hear that you liked the room and appreciated the comfortable bed and our clean accommodations. Your satisfaction is what drives us at Hilton Garden Inn Shelton, and we look forward to welcoming you back soon for another pleasant stay during your next trip to the area. Safe travels!Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Karin, Thank you for making Hilton Garden Inn Shelton your accommodation of choice on this journey. It is truly rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, hospitable, and reasonably priced stay experience. We are grateful for your endorsement of our staff, rooms, and price, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back soon for another 5-star experience during your next trip to the area. Safe travels!Best,John, GM