Terrace/patio

Reviews of Hilton Garden Inn Milford

3 out of 5
Hilton Garden Inn Milford
291 Old Gate Lane, Milford, CT

Reviews

8.0

Very good

Rating 10 - Excellent. 443 out of 1004 reviews" "
Rating 8 - Good. 293 out of 1004 reviews" "
Rating 6 - Okay. 132 out of 1004 reviews" "
Rating 4 - Poor. 81 out of 1004 reviews" "
Rating 2 - Terrible. 55 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

BEATRICE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Beatrice, it's splendid to hear that you had an exceptional stay at Hilton Garden Inn Milford. We appreciate your support and high rating. We hope to welcome you back on your next journey.

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Sheldon, it's wonderful to hear that you experienced excellent service at Hilton Garden Inn Milford. Our team members strive to provide top-notch service to ensure our guests' stay is memorable. We look forward to welcoming you back on your next visit.

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and convenient location
Stayed 5 nights in Mar 2024
Response from Customer Service on 8 Mar 2024
Edward, we're delighted to hear that Hilton Garden Inn Milford's location met your convenience needs. Your feedback is much appreciated; we hope to host you again in the future.

10/10 Excellent

Emily

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 6 Mar 2024
Emily, thank you for choosing Hilton Garden Inn Milford. It's wonderful to hear how much you enjoyed your stay. Given the opportunity, our team members would be delighted to welcome you back for yet another stellar experience. Safe travels!

10/10 Excellent

Love-Lynne

Stayed 2 nights in Feb 2024
Response from Customer Service on 23 Mar 2024
Love-Lynne, it's fantastic to hear that your stay at Hilton Garden Inn Milford was top-notch. We're delighted and look forward to having you with us again on your next trip.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Mar 2024
Donna, it's fantastic to hear that your stay at Hilton Garden Inn Milford was evidently satisfying. We're thrilled your experience was a memorable one and we look forward to having you with us again in the future. Safe travels!

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is amazing and the staff is very kind and helpful
Stayed 3 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Mohamed, it warms our hearts to hear such wonderful comments. We're thrilled that your experience at Hilton Garden Inn Milford was so positive, and that our team members showed you the kindness and assistance you deserve. We hope to welcome you back for another exceptional stay soon.

6/10 Okay

Catherine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
Catherine, thank you for your rating. It seems there might have been some aspects of your stay that could have been improved. We would appreciate further details, allowing us to use your feedback to enhance services. We hope you'll allow us the opportunity to make your next visit more enjoyable.

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Robert, thank you for taking the time to rate your stay at Hilton Garden Inn Milford. We're delighted to see such a high rating and hope it means you enjoyed your visit. Looking forward to hosting you again in the future. Safe travels until we meet again!

10/10 Excellent

Lessie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was satisfied with my experience staying at the property. Thanks
Stayed 3 nights in Feb 2024
Response from Customer Service on 9 Feb 2024
Lessie, it's wonderful to hear about your satisfying stay at the Hilton Garden Inn Milford. We are most appreciative of your words of thanks. We hope your future experiences with us will be just as enjoyable!

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Room was very clean. Located atound shopping restaurants, annything else you might need.
Stayed 3 nights in Feb 2024
Response from Customer Service on 4 Feb 2024
Eugene, we're thrilled to know that your stay at the Hilton Garden Inn Milford was enjoyable. Our team members strive to provide exceptional service and it's wonderful to hear you found them friendly. We're also glad that you appreciated our clean rooms and convenient location. We hope you'll make us your go-to destination should your travels bring you back to our area. Safe travels!

6/10 Okay

Megan

Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar 2024
Megan, thank you for taking the time to rate your stay at Hilton Garden Inn Milford. It seems we did not quite live up to your expectations. We value your feedback as it offers us the opportunity to improve. We're keen in providing our guests a more satisfying experience on their next stay with us. We hope to see you again.

2/10 Terrible

Tiarrah

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE!!!!! They are unprofessional and will charge your card for unnecessary fees and tell you it’s for damages when there is no damage to the room. They state there are to be no parties but how can two people be a party? They give you the run around when you call to ask about the charge and plus the hotel is unsafe because it’s under construction and they have you walking right through the work as you get off the elevator. I am highly upset as this was the worst stay I’ve had and I always book with this company and have never had any issues. Corporate did not help resolve the issue only advised me to reach back out to the hotel
Stayed 1 night in Jan 2024
Response from Customer Service on 2 Feb 2024
We appreciate you taking the time to share your feedback, Tiarrah. Our records indicate that we had found evidence of smoking and the hosting of a party in your room. The charge was for a deep cleaning fee.

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, and room was newly renovated and clean.
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan 2024
Jill, we're thrilled to hear you found our team members at Hilton Garden Inn Milford to be very friendly and your room to be refurbished and pristine. We sincerely appreciate your review and can't wait to welcome you back for another great stay.

6/10 Okay

Robert

Stayed 1 night in Oct 2023
Response from Customer Service on 31 Dec 2023
We appreciate the feedback, Robert.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 Terrible

Kristin

Stayed 1 night in Dec 2023
Response from GZ on 29 Dec 2023
Thank you for taking the time to complete our guest satisfaction survey. I'd like to apologize for the negative experience you had at our hotel. We always want to exceed our guests' expectations and we clearly fell short of that in this case. The next time you are in Milford, should you choose to stay with us, please reach out to me directly so that I may arrange an exceptional lodging experience for you! Thank you again!!

10/10 Excellent

shontisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 17 Dec 2023
Thanks for the perfect rating, Shontisha!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn Milford.Have a wonderful day!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Dec 2023
Phillip, it sounds like your stay at Hilton Garden Inn Milford left nothing to be desired. We're delighted to be the hotel of your choice and we're already looking forward to your next visit. Thank you for your high rating on Hotels.com. Safe travels!

6/10 Okay

susan

Travelled with partner
Disliked: Property conditions & facilities
The pool was not working on arrival , the carpet was really dirty in the corridor. The windows opened which was great, the pillows were great, and it was close to Silver Sands state park which is fabulous
Stayed 1 night in Oct 2023
Response from Gaz on 3 Nov 2023
Thank you for your feedback. Please contact us on your next trip and we will make it right!

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Unexplained Charges on my card
I booked the reservation through Hotels.com with no issues. When i got to the hotel they told me they needed my card to put a $100 hold on for incidentals. My card was then charged $271.86, and another pending charge of $371.86. No one could explain to me why I was charged those amounts but now I was being charged over $950 for this 2 day stay with now limited funds for my trip since my bank account was tied up from these additional charges. I was told it would take 3-5 days for those charges to be reversed. I am very disappointed with the fact that it happened and the interaction I had with the front desk staff. I doubt I will stay there again.
Stayed 2 nights in Oct 2023
Response from Gaz on 30 Oct 2023
Hello, Thank you for choosing the Hilton Garden Inn Milford! I did see that the Virtual Credit Card by the third party had been replaced in error of opting in for the Digital key, I apologize for the inconvenience you endured during your weekend. I did refunding your card after getting the correct Virtual Credit Card on. In appreciation of your patience I did grant a "Be My Guest" Certificate to you which will get to you within 30 days. With this Certificate it will cover a one night stay at any Hilton Garden Inn participating, please call desired property before booking as there are guidelines to the use of said certificate. If you have any further questions or concerns please do not hesitate to contact the property. Thank you again for your stay with us.

8/10 Good

Stacy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gaz on 30 Oct 2023
Thank you for staying with us, We hope to see you again soon!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Having a great time locally
We had a wonderful time Great ambiance and well informed courteous staff at this hotel Walking distance to many things to do Definitely would go back again
Stayed 2 nights in Oct 2023
Response from Gaz on 30 Oct 2023
Thank you so much for your stay and feedback! We are glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gaz on 29 Oct 2023
Thank you for choosing us for your trip! Hope to see you again soon at the Hilton Garden Inn Milford!

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have Level 2 EV chargers limited to a 5 hour charge over night. Am I really supposed to move my car at 3 AM? Utter idiocy!!
Stayed 1 night in Oct 2023
Response from Gaz on 29 Oct 2023
Hello, Thank you for your stay! We do not expect you to have your car moved in the middle of the night. We understand if you leave your car in the spot until your departure next day. We appreciate your feedback and choice in us; Hope to see you on your next trip!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gaz on 30 Oct 2023
Thank you so much for your stay with us!

8/10 Good

Sandra

Stayed 2 nights in Oct 2023
Response from Gaz on 13 Nov 2023
Thank you for your stay with us! Greatly appreciate your business!

6/10 Okay

Margaret

Stayed 1 night in Oct 2023
Response from Gaz on 8 Nov 2023
Thank you for your stay! Please let us know if we can better your experience on your next trip!

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities
got there just before 3, couldn't check in right away because room wasn't ready
Stayed 1 night in Oct 2023
Response from Gaz on 11 Oct 2023
Thank you for your feedback. I apologize for falling short of our standard. Please contact me if you happen to book a stay at our property again.

6/10 Okay

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Will not stay there again.
Apparently they let a soccer team have a late check out which resulted in being told our room would be ready 1-2 hrs after 3:00pm. All she offered was a list of area restaurants. Room was definitely not thoroughly cleaned, with great fingerprints all over the door and Cheerios on the chair.
Stayed 1 night in Oct 2023
Response from Gaz on 9 Oct 2023
Thank you for your feedback as it helps best understand our guest's stay! I apologize for your experience with the check in wait and the condition of your room. I am very sorry that our staff did not take care of you the best they could. I see that you are a Hilton Honors member. I am going service recover 25% off of your rate. I hope this does not hinder any future stays with the brand. Thank you for your stay and we hope to see you again.

10/10 Excellent

Amy

Stayed 1 night in Oct 2023
Response from Gaz on 26 Oct 2023
Thank you so much for choosing us here at the Hilton Garden Inn Milford! We hope to see you on your next trip!

8/10 Good

Elizabeth, Hartford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the breakfast included in my stay. What I don’t like is that I was charged twice and must wait 10!days for refund to my charge card. I prepaid via Expedia then got messages from hotel to get honors app to get digital key and it would not let me finish until I entered a credit card. Hotel then charged me on morning of checking in day and I had to wait on phone while Expedia called and sorted it out with hotel. My advice to others is do not get digital key before checking in.
Stayed 1 night in Sep 2023
Response from Gaz on 6 Oct 2023
I apologize for the billing error you encountered for your stay but am very glad you enjoyed our fine breakfast. I am going to send you a "Be My Guest" Certificate good for one night at any Hilton Garden Inn, excluding blackout dates. I will contact you soon to get the proper mailing address. Thank you for your stay and loyalty!

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Gaz on 5 Oct 2023
Thank you for your stay with us here at the Hilton Garden Inn Milford!

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great for what we needed. The hotel listing says there is a shuttle for up to 5 miles, however the front desk said that was not the case. That was quite disappointing as we needed a few things from the local Target, but everything else was nice.
Stayed 3 nights in Sep 2023
Response from Gaz on 5 Oct 2023
Thank you for your stay and feedback! We do understand your frustration with the shuttle and hope it does not hinder future stays with us!

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gaz on 5 Oct 2023
Thank you for your stay! We hope to see you again soon!

10/10 Excellent

Sheryl

Stayed 1 night in Sep 2023
Response from Gaz on 23 Oct 2023
Thank you for your stay! We hope you choose us again next trip!

10/10 Excellent

Divina

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay clean staff friendly
Stayed 4 nights in Sep 2023
Response from Gaz on 11 Oct 2023
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this hotel! The staff was efficient and nice. Our room was very clean and extremely comfortable. We would definitely stay here again
Stayed 1 night in Sep 2023
Response from Gaz on 21 Sept 2023
Thank you so much for your glowing review and your stay with us!

10/10 Excellent

Mortimer

Stayed 1 night in Sep 2023
Response from Gaz on 20 Sept 2023
Thank you for your stay with us here at the Hilton Garden Inn Milford!

10/10 Excellent

Shaunna

Stayed 2 nights in Aug 2023
Response from Gaz on 20 Sept 2023
Thank you for choosing the Hilton Garden Inn Milford!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great location for our road trip. We just stayed one night, but it was very nice.
Stayed 1 night in Aug 2023
Response from Gaz on 23 Aug 2023
Thank you so much for staying with us! Have a great trip and we hope to see you again!

10/10 Excellent

yohanneris

It was nice and clean great survive
Stayed 1 night in Aug 2023
Response from Gaz on 23 Aug 2023
Thank you for your stay! We hope to see you again soon!

10/10 Excellent

Cyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Gaz on 19 Aug 2023
Thank you so much for your stay with us! We appreciate your review and hope to see you again soon!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, room comfort
Lobby has a very musty odor, hotel needs updating. Room was clean, bed was super comfy!
Stayed 1 night in Jul 2023
Response from Gaz on 4 Aug 2023
Thank you for your review! We are in the middle of a renovation that starts back up in November! We hope you get to see our progress on your next stay! Thank you again for choosing us!

6/10 Okay

christine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Short staffed and not service oriented. Restaurant open in the evening but, no one there. Other staff didn't seem to care. Breakfast expensive and not great at all.
Stayed 2 nights in Jul 2023
Response from Gaz on 31 Jul 2023
Hello from Milford! I apologize for the bad experience you endured during your stay with us. It's not usual for our team to fall short of a bright hearted attitude. I would like you to contact us on your next trip to try and better your lodging experience!

4/10 Poor

Zayed

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Gaz on 29 Jul 2023
Thank you for your stay! I would like to better understand the rating. Please contact us!

8/10 Good

Patrick

Stayed 1 night in Jul 2023
Response from Gaz on 18 Aug 2023
Thank you so much for your stay, We hope to see you again!

10/10 Excellent

Andrea I

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, Helpful Staff
We arrived early but checked in with no problem. Our TV wasn’t working but Mark, the chief engineer was there to help within 10 minutes of my call to the front desk. Professional snd friendly, he got the problem solved in no time. We enjoyed the pool and had a relaxing stay.
Stayed 1 night in Jul 2023
Response from Gaz on 23 Jul 2023
Thank you so much for your stay and the acknowledgment of one of our team members! I will pass on the kind words immediately! We hope to see you again soon!

10/10 Excellent

Quinisha

Stayed 1 night in Jul 2023
Response from Gaz on 13 Aug 2023
Thank you for your stay! Hope to see you again sometime!

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Noisy at night...people in rooms above you and in hallway wete loud
Stayed 2 nights in Jul 2023
Response from Gaz on 18 Jul 2023
Thank you for your stay! I apologize for the disturbance you have experienced. Please contact us after making your next booking and we will do our best to better your experience!

10/10 Excellent

Carlo

Business traveller
Excellent
Good location. Clem and nice room. Best breakfast ever!
Stayed 1 night in Jul 2023
Response from Gaz on 14 Jul 2023
Thank you for staying with us! Hope to see you again!