Exterior

Reviews of Holiday Inn Cheshire - Southington, an IHG Hotel

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 418 out of 838 reviews" "
Rating 8 - Good. 252 out of 838 reviews" "
Rating 6 - Okay. 77 out of 838 reviews" "
Rating 4 - Poor. 43 out of 838 reviews" "
Rating 2 - Terrible. 48 out of 838 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bonnie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located for our purposes. We have stayed there before and have never been disappointed with the property. This was the first time I ate in the cafe and the food was good. We will stay there again when we need to.
Stayed 1 night in Mar 2024

8/10 Good

Tajan

Liked: Cleanliness, staff & service
Nice and friendly staff. Keycards had issues though. Overall not a bad hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kim, Sebastian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel came under new management in the last year or so & I was really impressed with the staff & how accommodating they are, the quality & cleanliness of the place, as well as the reasonable rates. I didn’t want to leave!!
Stayed 1 night in Mar 2024

8/10 Good

Sandro

Stayed 1 night in Feb 2024

6/10 Okay

Nena

Travelled with partner
Cold food
Stayed 1 night in Feb 2024

10/10 Excellent

Bill, Painesville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very friendly helpful staff. Definitely would stay here again on future business trips.
Stayed 1 night in Feb 2024

8/10 Good

Marilyn, Providence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly although rushed during breakfast. The trim was comfortable and clean. The only thing we missed was plain black tea; there didn’t seem to be a single tea bag in the whole place. Not a big problem
Stayed 1 night in Feb 2024

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I stayed here for one night while we were in town for an event. Very affordable and very good hotel for the price (and beyond). Very clean and the cooked-to-order breakfast was lovely. Would highly recommend this location!
Stayed 1 night in Feb 2024

8/10 Good

Ronald

Liked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Alain

Stayed 3 nights in Jan 2024

10/10 Excellent

Victor

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kenya (manager) on 31 Dec 2023
Thank you so much for your stay

10/10 Excellent

Daniela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quiet place and the parking is so convenient. The rooms are spacious and the TV cable has HBO and a big number of channels.
Stayed 2 nights in Dec 2023
Response from Kenya (manager) on 31 Dec 2023
Thank you for your stay

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only possible problem was the heating. It was too warm at settings we would find cold at home.
Stayed 4 nights in Dec 2023
Response from Kenya (manager) on 31 Dec 2023
Thank you for your stay

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business traveler.
Very nice hotel. Convenient and quiet.
Stayed 1 night in Dec 2023
Response from Kenya (manager) on 31 Dec 2023
Thank you for your stay

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Ckean
Stayed 1 night in Dec 2023
Response from Kenya (manager) on 31 Dec 2023
Thank you for your stay

10/10 Excellent

margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent
Stayed 3 nights in Dec 2023
Response from Kenya (manager) on 31 Dec 2023
Thank you for your stay

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice, fast check in & check out. I liked my stay, clean room, friendly reception.
Stayed 1 night in Dec 2023
Response from Kenya (manager) on 31 Dec 2023
Thank you for your stay

2/10 Terrible

Michael, lindenhurst

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cigarette smell in hallway and in room.
Stayed 1 night in Dec 2023
Response from Kenya (manager) on 31 Dec 2023
This issue has been rectified

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great check in. Friendly and welcoming staff. Comfortable and clean room.
Stayed 1 night in Nov 2023
Response from Kenya (manager) on 31 Dec 2023
Thank you for your stay

10/10 Excellent

Armand

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool since I have 2 young kids. the hotel was close to my family and close to shopping when needed plus it was just off the main road so it was quite. Also close to highway.but no noise
Stayed 4 nights in Nov 2023
Response from Kenya (manager) on 31 Dec 2023
Thank you for your stay

6/10 Okay

carlos

Liked: Cleanliness, amenities, property conditions & facilities
Had a problem with payment because they ran my card to many times and didn't take responsibility for they mistake
Stayed 3 nights in Nov 2023
Response from Kenya (manager) on 31 Dec 2023
Customer has been refunded and this issue rectified

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kenya (manager) on 31 Dec 2023
The hank you for your stay we would love to have you again

10/10 Excellent

Alissa R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go-to when we come in town. Easy, convenient, reliable.
Stayed 1 night in Nov 2023
Response from Kenya (manager) on 31 Dec 2023
Thank you so much for your stay

8/10 Good

nathan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Was loud
Stayed 2 nights in Oct 2023

10/10 Excellent

Shahd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, very clean!
Stayed 3 nights in Oct 2023

10/10 Excellent

TIMMY

Liked: Amenities
I like staying at this site! Very nice staff
Stayed 7 nights in Oct 2023

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value. Rooms were clean and comfortable. Staff was very responsive. Enjoyed the breakfast as well.
Stayed 1 night in Oct 2023

4/10 Poor

donald

Stayed 1 night in Oct 2023

2/10 Terrible

Carla

Disliked: Property conditions & facilities
The building is in desperate need of renovations particularly with respect to soundproofing of rooms. This was awoken by an obnoxious group of wedding guests at 12:45am and again at 2:00am. I had to call the front desk twice and threaten to call the police before they finally got them to quiet down. I will not be returning.
Stayed 1 night in Oct 2023

8/10 Good

Glynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff front desk to maids. Very clean room.
Stayed 1 night in Oct 2023

6/10 Okay

Michele

Travelled with partner
A little run down….only one elevator. Tub needed refinishing
Stayed 2 nights in Sep 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This was a clean, new, comfortable hotel. We really enjoyed everything about our stay!
Stayed 2 nights in Sep 2023

4/10 Poor

Priscilla

Travelled with partner
Disliked: Amenities, property conditions & facilities
Room - bathroom: tub is poor condition. Hand soap not convenient. No hot water for sink. My husband has walking issues and we were put at the end of a very long hallway far away from the elevator. Only two coffee pods in room -we were there for 2 nights. Won't stay here again.
Stayed 2 nights in Sep 2023

8/10 Good

Tisha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful except I fell in the shower and then my roommate did as well. It is awfully slippery and my butt is so bruised
Stayed 1 night in Sep 2023

6/10 Okay

David

Location was good for my trip to Connecticut. The lobby computer which had links to print boarding passes would not work. An employee looked into it and ran into the same problems I was having and when she went to ask her manager for help I waited for her to return which did not happen. I found her at the lobby desk as she never came back to tell me anything. Certainly removes any feeling of being a valued customer.
Stayed 1 night in Sep 2023

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room. The small restaurant was good for a quick meal. Staff was very friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Kayla

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor I stayed on smelled like vomit the whole time but I believe it was their own vacuum making the smell. Their were black ants and a dirty shower in the bathroom.The pool was not a heated pool it was ice cold even tho the girl made it a point to tell us it was heated more then once.. The worse is a housekeeping worker walked into my hotel room without knocking and without permission. My husband and son went to the lobby as I'm changing next to the bed. I screamed No, leave please go away! She said ok sorry and came into the room further I'm naked leave! And i yelled no repeatly and had to scream and swear until she finally left but without seeing me completely naked. The woman at the front desk told me there was nothing she could help me with because i reserved thru expedia. Even tho their hotel took my money not expedia. Then she proceeds to say 'Tell me why this same housekeeper has done this to customers multiple times now' and laughed. I have PTSD and this whole situation really is affecting me at this point. I didn't even ask for a refund or want anything really other then to be taken seriously and not laughed at. I contacted expedia they promised me this was unacceptable and that it is the hotels responsibility to refund. They told me they would call the hotel for me and conviently no one has been able to get in touch with a hotel open 24 hours in 4 days. Never again.
Stayed 3 nights in Aug 2023

10/10 Excellent

MARTHA, Girard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and polite. The room was spacious and comfortable. A bit of road noise from the highway nearby.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Place was very clean and all of patrons were excellent. Would definitely go back.
Stayed 1 night in Sep 2023

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Karen

Travelled with family
Liked: Amenities
It was good, and the staff was constantly cleaning the area. Food was not included, but fast food was within walking distance.
Stayed 2 nights in Aug 2023

2/10 Terrible

Yamelis

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

JOHN

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

2/10 Terrible

Candace

Disliked: Staff & service
Stayed 4 nights in Jul 2023

6/10 Okay

Carolyn

Liked: Amenities
Room is nice staff very friendly I was charged a $25 "early check in fee" This must be a new thing as I have stayed at this hotel many times before and never had a problem checking in an hour early. I am very disappointed by this "extra" charge and feel very unfair. Never experienced this before so probably will seek a different hotel/ company from now on
Stayed 1 night in Aug 2023

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good. Only negative was cleaning staff Trying to rush us out
Stayed 1 night in Aug 2023

10/10 Excellent

Kimberely

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and safe place stay.
Stayed 1 night in Aug 2023

8/10 Good

Shelby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very clean with a friendly staff. We ate breakfast in the restaurant. It was delicious. There were 6 of us and we had a variety of entrees and they were all very good
Stayed 1 night in Aug 2023