Holiday Homes in New Castle

"Bathroom tub was not draining when you take a shower. "

"My daughter and i have been staying here for awhile due to unforseen circumstances, the manager and staff are always helpful when needed, always say hi in passing. I am grateful for the help when needed. "

"Yes"

"The AC unit would shut off and not restart for an hour or more. Changing the thermostat didn’t matter. Saw a roach the first night. Not the biggest deal… Staff put me into a room that was between two rooms being renovated. Each morning at 8 construction workers would start up their power tools and run them all day, ripping out and installing new bathrooms. Again, not the biggest deal but the hotel was three quarters empty and I could’ve been placed away from the construction. By the way, there’s no room service unless a stay is at least four nights. The place might be fine in a pinch but don’t make it an extended stay."

"Ues"

"I arrived early, around 1pm, to beat the storm, but 3pm check in was strictly enforced. So I had a little time in the lobby to observe and overhear many things: ▪︎ Issues with housekeeping, people asking for clean towels etc. You can't call the desk from the room...there's a phone, but it's purely decoration - no service. ▪︎ A few complaints from guests because their card wouldn't open their door. Front desk said the card was demagnetized and they fixed it, though i didn ask for ID at all before doing so. That's scary. ▪︎ A guest came down to say that when she went to her room, someone was already in there ▪︎ Employee, guessing housekeeping alerted the front desk that they tried to enter a room, had to force the door open. The male guest was snoring and the female guest they literally said they weren't sure if she was alive. Not sure how that shook out. No cops or ambulances arrived. So I'm assuming she was sleeping. ▪︎ I was approached by a guest asking if I "knew Angel". I said no, they kept on walking to another part of the lobby. He was carrying a jacket and half empty bottle of wine. The front desk woman came over to find what he asked me. And then addressed him. He eventually left. But came back and sat in the lobby for a bit and left again. ▪︎ Someone TRIED TO ENTER MY ROOM!!! Thankfully I had the emergency flap lock engaged or they would have been in. I yelled at the door that they have the wrong room they just kept yelling to open the door. More but out of roOM"

"Everything fine "

"Yes will come again "

"I tried to give Red Roof another chance. We initially had to have our room changed, because we saw 2 roaches in the first room. And it wasn’t cleaned thoroughly. I did try, but I won’t be going back to Any locations. Unfortunately "