New Cassel Holidays from NZ$4,377

The hotel is clean and well planned. The location is amazing and convenient to everything we wanted to d

Just returned from a 2 night stay at the Riu in NYC. The room was very clean however a bit too small for 4 people. Upon check-in we received 2 bottles of complementary water in the room, when requested for 2 additional, 1 per person, the gentleman’s response was go to the restaurant to purchase additional water or use the faucet in the bathroom. Another major concern is the elevator system during breakfast hours. Apparently the process to access the restaurant is via the elevators therefore causing an extreme long delays. We had to eventually walk down 12 stories after waiting 15mins for an elevator. Other than that, location is great and I may consider staying here on another trip to NYC.

The hotel was great! We are a family of 5 and in NYC most places wanted us to book 2 rooms. I found RIU and the price was awesome. When we arrived the staff was professional and all of them were genuinely thankful we chose to stay there. The hotel was very clean. There was a woman cleaning the lobby every time we stepped foot in it. The hotel looked super fancy as my tween girls said! Our room was great and we would stay here again! Thank you RIU staff and Expedia.

Very clean room, this is the second time I have stayed at the hotel and I would gladly keep coming back when i need to book in the area

We were staying for 3 nights (2 adults) in a Standard Queen Room. We should have accepted hotel staffs advice & upgraded to a King Suite as the room is very small with no space at all for luggage etc. The pool despite it being August & a hot day was cold, not heated. The sun loungers are all old & dirty & grubby so after I had to request towels, they weren’t already outside, I got extras to sit on. They deffo need replacing. The rooms might be sound proofed but the windows most deffo aren’t from the Times Square traffic, horns, sirens, music & building works, drilling etc going on 24/7. We asked for ear plugs at reception but had to go out & buy some so deffo take some with you. The room was clean but we won’t return as we prefer a hotel where you pass through reception every time you come & go & are greeted by staff. Old school