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Reviews of Dusit Thani LakeView Cairo

5 out of 5
Dusit Thani LakeView Cairo
The Lakeview, El Tesseen Street, City Center, Fifth Settlement, New Cairo

Reviews

8.0

Very good

Rating 10 - Excellent. 95 out of 211 reviews" "
Rating 8 - Good. 65 out of 211 reviews" "
Rating 6 - Okay. 23 out of 211 reviews" "
Rating 4 - Poor. 11 out of 211 reviews" "
Rating 2 - Terrible. 17 out of 211 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property itself is really nice but unfortunately, the staff were beyond incompetent which ruined my entire stay. I had booked two nights (paid in advance), but due to Visa complications I had to delay my stay. I emailed the hotel and they confirmed my reservation had been changed. Upon checkout, they attempted to charge me one night's penalty stating that it was a condition of my reservation being changed in the first place. This is not at all what was agreed upon. 3 different people harassed me at reception and they continued to call my room past midnight on my final stay. It is quite shocking that a hotel of that quality hires people who are this incompetent and unethical. I certainly would not stay there again. There is no value in what you pay by any standard and I have been to 108 countries and travel 6 months per yer. A completely terrible experience.
Stayed 1 night in Mar 2024
Response from Rady Rady on 20 Mar 2024
Dear Mr. RobertGreetings from Dusit Thani Lakeview CairoI highly appreciate your respected feedbackWe do apologize for the inconvenience occurred during your stay and we thank you for your understanding to the situation and we hope that our service recovery action have met with your expectations.Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future.Warmest regards,Rady RadyGeneral Manager

10/10 Excellent

Reem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel with nice staff in a convenient location.
Stayed 5 nights in Dec 2023
Response from Rady Rady on 11 Jan 2024
Dear Ms. ReemGreetings from Dusit Thani Lakeview CairoI highly appreciate your respected feedbackWe do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience.Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future.Warmest regards,Rady RadyGeneral Manager

10/10 Excellent

othman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Rady Rady on 19 Jan 2024
Dear Mr. OthmanGreetings from Dusit Thani Lakeview CairoI highly appreciate your ratingWe do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience.Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future.Warmest regards,Rady RadyGeneral Manager

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2023
Response from Rady Rady on 15 Nov 2023
Dear Mr. NicholasGreetings from Dusit Thani Lakeview CairoI highly appreciate your ratingWe do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience.Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future.Warmest regards,Rady RadyGeneral Manager

6/10 Okay

Mazin S.

Disliked: Cleanliness
Stayed 5 nights in Oct 2023
Response from Rady Rady on 31 Oct 2023
Dear Mr. MazinGreetings from Dusit Thani Lakeview CairoI highly appreciate your ratingWe do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience.Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future.Warmest regards,Rady RadyGeneral Manager

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at room 2255 with a great pool view and access, woke up to greenery, birds chirping, and lovely sunshine
Stayed 1 night in Oct 2023
Response from Rady Rady on 31 Oct 2023
Dear Mr. KhalidGreetings from Dusit Thani Lakeview CairoI highly appreciate your respected feedbackWe do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience.Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future.Warmest regards,Rady RadyGeneral Manager

10/10 Excellent

Mark

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience. Would come back to stay here for sure.
Stayed 2 nights in Aug 2023
Response from Rady Rady on 20 Aug 2023
Dear Mr. MarkGreetings from Dusit Thani Lakeview CairoI highly appreciate your respected feedbackWe do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience.Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future.Warmest regards,Rady RadyGeneral Manager

10/10 Excellent

husameddin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 1 night in Jul 2023
Response from Rady Rady on 1 Aug 2023
Dear Mr. HussamGreetings from Dusit Thani Lakeview CairoI highly appreciate your repected feedbackWe do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience.Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future.Warmest regards,Rady RadyGeneral Manager

10/10 Excellent

May

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return stay in Dusit Cairo
This was my second stay in Dusit Cairo, the hotel is a calm oasis in the midst of a bustling city. Food quality excellent, friendly staff and great facilities.
Stayed 1 night in Jul 2023
Response from Rady Rady on 13 Jul 2023
Dear Ms. MayGreetings from Dusit Thani Lakeview CairoI highly appreciate your respected feedbackWe do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience.Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future.Warmest regards,Rady RadyGeneral Manager

10/10 Excellent

Sarah, Beirut

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2023
Response from Rady Rady on 13 Jul 2023
Dear Ms. SarahGreetings from Dusit Thani Lakeview CairoI highly appreciate your respected feedbackWe do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience.Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future.Warmest regards,Rady RadyGeneral Manager

10/10 Excellent

Amro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Rady Rady on 31 May 2023
Dear Mr. AmroGreetings from Dusit Thani Lakeview CairoI highly appreciate your ratingWe do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience.Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future.Warmest regards,Rady RadyGeneral Manager

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
very disappointing
I was looking forward to staying at this hotel and was put in a pool side courtyard room. Unfortunately, this room was one of the worst I have stayed in for a long time. The roof was leaking from a broken pipe. I was sat outside so only noticed after a while - after it had leaked into my suitcase and soaked most of my clothes. The floor tiles were either chipped/ broken/ or loose. Plug sockets were hanging out of the wall The towel rail fell off the wall whilst I was having a shower There were no lamps, so you could have total darkness or all ceiling lights on. I complained to the staff who were just not interested. My flight was delayed so I had to extend one night, I insisted on a new room and explained to the reception staff that my room is terrible. The response was 'yes, those rooms are better in the summer.' and then still charged me $300 per night. I would not stay here again
Stayed 2 nights in May 2023
Response from Rady Rady on 18 May 2023
Dear Valued GuestGreetings from Dusit Thani Lakeview CairoI highly appreciate your ratingWe do apologize for the inconvenience occurred during your stay, rest assured that all your comments have been noted with the needed corrective measure to avoid having such incidents in the future.Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future.Warmest regards,Rady RadyGeneral Manager

10/10 Excellent

Wessam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a pleasant stay. Nice and big rooms, friendly staff, prime location, and easy accessibility.
Stayed 3 nights in Mar 2023
Response from Rady Rady on 27 Mar 2023
Dear Ms. WessamGreetings from Dusit Thani Lakeview CairoI highly appreciate your respected feedbackWe do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience.Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future.Warmest regards,Rady RadyGeneral Manager

4/10 Poor

Hisham

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
old, poor quality and poorly cleaned facility

10/10 Excellent

Maged

Stayed 1 night in Dec 2022
Response from Rady Rady on 4 Jan 2023
Dear Mr. MagedGreetings from Dusit Thani Lakeview CairoI highly appreciate your ratingWe do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience.Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future.Warmest regards,Rady RadyGeneral Manager

8/10 Good

Mhammed, DUBAI

Business traveller
Liked: Cleanliness, property conditions & facilities
it was short stay and difficult to judge in fair way
Response from Rady Rady on 9 Nov 2022
Dear Mr. Mohamed Greetings from Dusit Thani Lakeview CairoI highly appreciate your respected feedbackWe do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience.Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future.Warmest regards,Rady RadyGeneral Manager

10/10 Excellent

May

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Rady Rady on 2 Sept 2022
Dear Ms. MayGreetings from Dusit Thani Lakeview CairoI highly appreciate your ratingWe do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience.Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future.Warmest regards,Rady RadyGeneral Manager

10/10 Excellent

Amr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent lobby, Pool, and dining areas, I have to mention how appropriate and honest the staff were , the night staff found my wife lost purse, she hadn’t realize or even report it , there was a lot of money in it and that’s a real good thing
Stayed 3 nights in Aug 2022
Response from Rady Rady on 23 Aug 2022
Dear Mr. AmrGreetings from Dusit Thani Lakeview CairoI highly appreciate your respected feedbackWe do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience.Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future.Warmest regards,Rady RadyGeneral Manager

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night trip
very clean. helpful staff. breakfast is not good, very few selection.
Stayed 1 night in Jul 2022
Response from Rady Rady on 3 Aug 2022
Dear Mr. Mohamed Greetings from Dusit Thani Lakeview Cairo I highly appreciate your respected feedback We do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience. Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future. Warmest regards, Rady Rady General Manager

10/10 Excellent

Jameel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2022
Response from Rady Rady on 23 Jul 2022
Dear Mr. Jameel Greetings from Dusit Thani Lakeview Cairo I highly appreciate your rating We do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience. Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future. Warmest regards, Rady Rady General Manager

2/10 Terrible

Ahmed

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is beautiful however staff members need to understand the meaning of a do not disturb sign. It means DO NOT DISTURB. 5-10 minutes after placing the sign constant knocking on the door, I expressed that I have a DND sign and still the knocking kept on going and to top it off they kept calling the room to get my attention. All because they had sent me the wrong adapter for my American plugs ( which took at least 4 phone calls to get the staff to understand what I was asking for) and they wanted the wrong one back. I get it you need it back but understand the DND sign is obviously there for a reason when I expressed my concern to the staff members they didn’t seem to care they just said ok. This property was recommended to me by multiple people but I don’t think I’ll be staying here again. The couples massage was amazing.
Stayed 1 night in Jun 2022
Response from Rady Rady on 23 Jul 2022
Dear Mr. Ahmed Greetings from Dusit Thani Lakeview Cairo I highly appreciate your respected feedback We do apologize for the inconvenience occurred during your stay, rest assured that all your comment were noted with the corrective measures to avoid having such incident in the future. Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future. Warmest regards, Rady Rady General Manager

10/10 Excellent

Inas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 7 nights in May 2022
Response from Rady Rady on 13 Jun 2022
Dear Dr. Inas Greetings from Dusit Thani Lakeview Cairo I highly appreciate your respected feedback We do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience. Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future. Warmest regards, Rady Rady General Manager

10/10 Excellent

Amirah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good dtsy
My go to hotel in Egypt when i travel for work, close to everything. Everyone is so friendly and helpful. Yess the food is so fresh however you won't find traditional Egyptian food like Molokhia there haha
Stayed 2 nights in May 2022
Response from Rady Rady on 13 Jun 2022
Dear Ms. Amirah Greetings from Dusit Thani Lakeview Cairo I highly appreciate your respected feedback We do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience. Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future. Warmest regards, Rady Rady General Manager

8/10 Good

Toufic

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was under construction
Stayed 3 nights in May 2022
Response from Rady Rady on 18 May 2022
Dear Mr. Toufic Greetings from Dusit Thani Lakeview Cairo I highly appreciate your respected feedback As we always strive to provide the best service, atmosphere and ambiance we are renovating our main entrance and it is due to finish soon Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future. Warmest regards, Rady Rady General Manager

10/10 Excellent

Ahmad

Stayed 2 nights in Mar 2022
Response from Rady Rady on 23 Jul 2022
Dear Mr. Ahmad Greetings from Dusit Thani Lakeview Cairo I highly appreciate your rating We do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience. Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future. Warmest regards, Rady Rady General Manager

10/10 Excellent

Ramzy, Canton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and welcoming staff. Nice and clean hotel, with large rooms that are very inviting and accommodating. Large bathrooms w spectate tub/ shower and glass partition from tub to room so you can watch tv. Power shade provided privacy.. quite unique! Only drawback did not know about hotel entrance “renovation” taking place that detoured yes to the back side of the hotel. Overall great experience!
Stayed 1 night in Mar 2022
Response from Rady Rady on 4 Apr 2022
Dear Mr. Ramzy Greetings from Dusit Thani Lakeview Cairo I highly appreciate your respected feedback We do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience. Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future. Warmest regards, Rady Rady General Manager

6/10 Okay

Omar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big hotel
The hotel is so big and I had a very far room which made my stay not so comfort, Such a big hotel and they have very bad breakfast, this really made me disappointed and it was nt only my opinion all the group. But the team were very nice.
Stayed 4 nights in Feb 2022
Response from Rady Rady on 2 Mar 2022
Dear Mr. Omar Greetings from Dusit Thani Lakeview Cairo I highly appreciate your respected feedback We feel sorry that our services have not met with your expectations. In regards to the room issue i wish you have raised your concern to our attention so we could have sorted it out immediately to avoid any inconvenience Rest assured that all your comments were taken into consideration with a promise to work on them Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future. Warmest regards, Rady Rady General Manager

10/10 Excellent

Wells

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

Hazem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Rady Rady on 2 Dec 2021
Dear Mr. Hazem Greetings from Dusit Thani Lakeview Cairo I highly appreciate your rating. We do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience. Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future. Warmest regards, Rady Rady General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Over priced!
Over priced hotel, should be 3 stars not 5!
Stayed 6 nights in Nov 2021
Response from Rady Rady on 29 Nov 2021
Dear Valued Guest Greetings from Dusit Thani Lakeview Cairo I highly appreciate your respected feedback. We do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience. Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future. Warmest regards, Rady Rady General Manager

8/10 Good

Mads

Business traveller
Liked: Cleanliness, staff & service, room comfort
Business trip
Nice hotel with good level Of service
Stayed 1 night in Nov 2021
Response from Rady Rady on 29 Nov 2021
Dear Valued Guest Greetings from Dusit Thani Lakeview Cairo I highly appreciate your respected feedback. We do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience. Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future. Warmest regards, Rady Rady General Manager

10/10 Excellent

Hussein

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, pools and relaxation in New Cairo. Hood service and classy hotel overall, a bit overpriced too.
Stayed 1 night in Sep 2021
Response from Rady Rady on 2 Oct 2021
Dear Mr. Hussien Greetings from Dusit Thani Lakeview Cairo I highly appreciate your respected feedback. We do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience. Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future. Warmest regards, Rady Rady General Manager

2/10 Terrible

Rhianna

Travelled with partner
Disliked: Staff & service, amenities
The staff were very rude, and did not honor my changes requested through Expedia. They charged me $854 for a single night stay because they counted the first two of three days as no shows, despite having requested the changes through Expedia timely that should have remedied this. To make matters worse, i needed to stay a second night and they charged me another $300 for that. The final straw was when they showed up at my door on the final night of my stay, with a security guard telling us to leave, because our stay had expired. They made a mistake and misread their own records. I would not recommend this hotel if it was half the price. It was the most expensive place we stayed during our whole vacation and by far the worst. Very, very rude staff as well.
Stayed 3 nights in Sep 2021
Response from Rady Rady on 2 Oct 2021
Dear Ms. Rhianna Greetings from Dusit Thani Lakeview Cairo I highly appreciate your respected feedback. We do apologize for the inconvenience occurred during your stay although there might be a sort of misunderstanding with the booking regulations and no show policies by expedia that cause this issue. Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future. Warmest regards, Rady Rady General Manager

2/10 Terrible

Verified traveller

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived at 11:45 AM . I went to the 1st receptionist , he asked me to go to the other one . I went to the other one , he told me the room needs sometime . after 15 m I got it . The room had two flies . When I had a shower in the morning , the water was all over the place outside the bathroom . I went to have my breakfast , the waiters were drained and did not bother to offer anything . I had to bring the forks, knifes and spoons . One more thing was the cleaning person next to ATM Machine down the hall , every time I go there to change money he was spying on me and cleaning around the machine . So weird !
Stayed 1 night in Jul 2021
Response from Rady Rady on 12 Aug 2021
Dear Valued Guest Greetings from Dusit Thani Lakeview Cairo Thank you for your time sharing your review, we are very sorry for the inconvenience occurred during your stay, rest assured that your comments were taken into consideration with the corrective measures to avoid such incident to happen in the future Hope this incident does not hold you back from using Dusit Thani Lakeview Cairo during your coming visits Looking forward to welcoming you back at Dusit Thani Lakeview Cairo Graciously yours, Rady Rady General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely evening at tierce
Stayed 1 night in Jul 2021
Response from Rady Rady on 12 Aug 2021
Dear Valued Guest Greetings from Dusit Thani Lakeview Cairo I highly appreciate your respected feedback. We do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience. Looking forward to welcome you back in Dusit Thani LakeView Cairo in the near future. Warmest regards, Rady Rady General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean, staff is friendly.
Stayed 17 nights in May 2021
Response from General Manager on 1 Jun 2021
Dear Esteemed Guest, Thank you for taking the time to review Dusit Thani Lakeview Cairo. We are glad our high quality standard, hospitable staff and gracious service have met your expectations. We will be looking forward to welcome you back soon. Graciously yours, Rady Rady General Manager

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Very nice hotel. Restaurants are very good specially Tao.
Stayed 1 night in Apr 2021
Response from General Manager on 1 Jun 2021
Dear Mr. Mohamed, Thank you for taking the time to review Dusit Thani Lakeview Cairo. We are glad you have enjoyed your stay and your dinner at the Tao restaurant, We will be looking forward to welcoming you back soon. Graciously yours, Rady Rady General Manager

4/10 Poor

Roger

Liked: Cleanliness
Disliked: Room comfort
Did an extension. Could not do that direct by the reception. Had to go through Hotels.com to get a good price. The hotel has a very inflexible approach and rigid management procedures. All others OK but not any special.
Stayed 2 nights in Feb 2021
Response from General Manager on 28 Mar 2021
Dear Mr. Roger, Thank you for sharing with us your feedback. We appreciate you taking the time to discuss all your concerns with our Front Office Manager. We hope that our follow-up call has been productive and that you have reached a satisfactory resolution. Looking forward to welcoming you soon at our hotel. Graciously yours, Rady Rady General Manager

10/10 Excellent

Mohamed, Dubai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service , wide rooms good hotel amneties and nice restaurants. Location very convenient
Stayed 9 nights in Jan 2021

10/10 Excellent

Abdulmalek

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

BahaaMohamed, Toronto , Canada

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There is noting unique about the property as it is normal. The staff service were coming to the room on regular basis and they monitor every single movement to me and my guests which promote me to find another place. the staff are not professional especially the receptianist as well as at the swimming pool. Some fighting at the pool with the hotel staff teams together. They donot allow guests to enter the room during the day which makes me loose business. actually, I donot recommend non-egyptains to stay in this hotels as the international hotels have the same rules and standard while in Egypt there is something else running far from the professionality.
Stayed 1 night in Sep 2020

10/10 Excellent

Jarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from General Manager on 1 Oct 2020
Dear Esteemed Guest, Thank you for reviewing Dusit Thani Lakeview Cairo. Graciously yours, Rady Rady General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
We enjoyed our stay in Dusit
We had some issues with the hotel’s cleanliness standard during COVID-19 the only precaution the staff had was the mouth masks that’s it but entering cabins with shoe and without cover shoe and many other in hygienic acts, couple of room defects which had to be fixed while we were in the room example the electric curtain motor had to be changed .but overall it was a good stay , food also is very good
Stayed 1 night in Jul 2020
Response from Rady Rady on 18 Aug 2020
Dear Valued Guest, I highly appreciate your respected feedback. Please rest assured we have addressed this with the team to ensure we improve on this.

8/10 Good

ramy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Rady Rady , General Manager on 18 Aug 2020
Thank you for your stay with us and for sharing your experience with other travelers.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 6 nights in Apr 2020

10/10 Excellent

Marty, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were terrific and helped with every question or issue . Ashraf Mahmoud , the Chief Concierge , was of immense help . Mohammed Hany was helpful at the front Desk . Florence Ong at Guest Relations helped us a lot . Very nice and professional people there . Thank you
Stayed 1 night in Mar 2020

2/10 Terrible

Ali

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel under renovation, for the price per night condition was not acceptable. Water dripping everywhere
Stayed 2 nights in Mar 2020

10/10 Excellent

Marty, Houston

Liked: Cleanliness, staff & service
Not far from Cairo Intl airport and service airport pickup went flawlessly . Hotel staff at check in were very helpful and couteous and comped us 2 mornings of buffet breakfast for the stressful day we were having .
Stayed 2 nights in Mar 2020