Indoor pool

Reviews of Wingate by Wyndham New Braunfels

2.5 out of 5
Wingate by Wyndham New Braunfels
245 Fm 306, New Braunfels, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 210 out of 397 reviews" "
Rating 8 - Good. 99 out of 397 reviews" "
Rating 6 - Okay. 45 out of 397 reviews" "
Rating 4 - Poor. 33 out of 397 reviews" "
Rating 2 - Terrible. 10 out of 397 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Christine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No bath towels. Ice machine broken. Needs to be updated. Bathroom needed repairs. Just seemed dirty.
Stayed 1 night in Apr 2024
Response from Front desk on 19 Apr 2024
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

8/10 Good

Cheyenne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and had big complaints but the speed bumps in the parking lot are way to high and scrapped the bottom on my car multiple times. I understand the need for speed bumps but they do not need to be that high.
Stayed 1 night in Apr 2024
Response from Wingate Front Desk on 16 Apr 2024
Thank you so much for your kind words about our staff. We really appreciate you taking the time out to share your experience with us — and we appreciate you letting us know about your concern with the parking lot speed bumps. Guest satisfaction is our top priority! We take great pride in the service our hotel provides, and we are always looking for ways to improve those services, and provide an outstanding guest experience. We count ourselves lucky for customers like you. We look forward to your visits in the future!

10/10 Excellent

Anthony, Helena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling from San Antonio to San Marcos found a nice quiet place to stay with stores and restaurants nearby.
Stayed 1 night in Apr 2024
Response from Guest Services on 14 Apr 2024
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services. Sincerely,Guest Services

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great places accessibility
Stayed 1 night in Apr 2024
Response from GM on 12 Apr 2024
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know.The guest service and experience are our foremost priority. Our goal is always to exceed our guest expectations! We look forward to seeing you again in the future.

8/10 Good

Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay!
Stayed 1 night in Jan 2024
Response from GM on 9 Apr 2024
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know.The guest service and experience are our foremost priority. Our goal is always to exceed our guest expectations! We look forward to seeing you again in the future.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a convenient location.
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know.The guest service and experience are our foremost priority. Our goal is always to exceed our guest expectations! We look forward to seeing you again in the future.

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lighting in room not great and no nightstand on one side of bed. Did habe a oscillating fan which is nice! crack on ceiling appeared repaired, yet not completely.
Stayed 2 nights in Apr 2024
Response from GM on 9 Apr 2024
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize about the lighting and the ceiling crack repair. Your feedback is valuable, and we will correct these issues very soon. If you find yourself in the area, we hope you give us another chance.

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
No problem check in.
Stayed 1 night in Mar 2024
Response from Wingate Front Desk on 3 Apr 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Randall Mike

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Far enough from I35 to avoid the noise. Good shopping nearby.
Stayed 3 nights in Mar 2024
Response from GM on 2 Apr 2024
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know.The guest service and experience are our foremost priority. Our goal is always to exceed our guest expectations! We look forward to seeing you again in the future.Sincerely,Guest Services

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean. I think they may have rushed through cleaning our room since we didn’t have enough toilet paper (just the tiny bit left on the roll). Breakfast was good (8 out of 10). Would stay again - great location - quiet!
Stayed 1 night in Mar 2024
Response from Front Desk on 31 Mar 2024
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

10/10 Excellent

Perla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024
Response from Front Desk on 24 Mar 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Good

Johnette

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Front Desk on 24 Mar 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Zenet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Wingate by Wyndham New Braunfels on 19 Mar 2024
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

4/10 Poor

Keith

Stayed 1 night in Mar 2024
Response from GM on 9 Apr 2024
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will take measure to improve our services further. If you find yourself in the area, we hope you give us another chance.

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were very comfortable. The continental breakfast was decent. Staff was friendly.
Stayed 2 nights in Mar 2024
Response from Wingate NB Front desk on 12 Mar 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

6/10 Okay

Roberto

Travelled with partner
The rooms we stayed in had a king size bed. Very uncomfortable and the pillows we're very worn out
Stayed 2 nights in Mar 2024
Response from Guest Services on 5 Mar 2024
Thank you for taking your time to post a review of our property! . We appreciate you for letting us know about the bed comfortability and the pillows. that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We take great pride in the service our hotel provides, and we are always looking for ways to improve those services, and provide an outstanding guest experience. Sincerely, Wingate front desk

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 5 Mar 2024
We are thrilled to hear about your great stay at our hotel. The guest service and experience are our foremost priority. Our goal is always to exceed our guest expectations! We look forward to seeing you again in the future.Sincerely,Guest Services

8/10 Good

TOM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 1 Mar 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know

8/10 Good

kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 28 Feb 2024
We are thrilled to hear about your great stay at our hotel.We highly appreciate your kind words about the hotel's spacious and clean room with comfortable bed. The guest service and experience are our foremost priority. Our goal is always to exceed our guest expectations! We look forward to seeing you again in the future.Sincerely,Guest Services

10/10 Excellent

Sandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 28 Feb 2024
Thank you Sandria for staying with Wingate by Wyndham New Braunfels. We are delighted and appreciate your positive feedback.The guest service and experience are our foremost priority. Our goal is always to exceed our guest expectations! If there's anything we can help you with during your next visit, please let us know.Many thanks,Managing Member

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our queen beds had grit on the sheets and hair was found. You had to tip housekeeping at the front desk. Just did not "feel" like a Wyndham.
Stayed 2 nights in Feb 2024
Response from Hope W. on 26 Feb 2024
Thank you for taking your time to post a review of our property! We appreciate your kind words regarding the staff and service you received during your visit to our hotel! We do our best to accommodate our guests to the best of our ability. We also appreciate you for letting us know about hair and grit that was found in your room. that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We take great pride in the service our hotel provides, and we are always looking for ways to improve those services, and provide an outstanding guest experience. Sincerely, Wingate front desk

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accesible area, very convenient
Stayed 1 night in Feb 2024
Response from Front Desk on 19 Feb 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know

10/10 Excellent

jereme

Stayed 4 nights in Feb 2024
Response from Front Desk on 22 Mar 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Wingate Front Desk on 17 Feb 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service
Decent hotel for the price. No complaints. Hotel is a little run down but they keep it clean and tidey. Good location.
Stayed 1 night in Jan 2024
Response from GM on 27 Jan 2024
Once again, thank you Shane for choosing our hotel for your recent stay. We appreciate this greatly and are happy to hear everything was to your satisfaction. We look forward to seeing you again in the future.Sincerely,Guest Services

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and sign in. Clise to where I was headed to
Stayed 1 night in Jan 2024
Response from Wingate front Desk on 24 Jan 2024
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides and happy to hear it suited your needs.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 2 nights in Jan 2024
Response from Front Desk on 21 Jan 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Wingate FD on 17 Jan 2024
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

10/10 Excellent

Wade

Stayed 1 night in Jan 2024
Response from Front Desk on 4 Feb 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Floors are not carpeted which is good thing; nice paneling instead.
Stayed 1 night in Jan 2024
Response from Wingate FD on 15 Jan 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us — and we appreciate your notice of the flooring renovation we did! We count ourselves lucky for customers like you. We look forward to your visits in the future!

4/10 Poor

Andrea

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel looked run down in general. The staff at the front desk was excellent and she tried to help us. Unfortunately we got people above us that literally run back and forth half of the night. Staff phone them twice but noise kept ongoing all night until 1:30 am and picked back up at 7:00
Stayed 1 night in Jan 2024
Response from Wingate FD on 15 Jan 2024
Thank you for taking your time to post a review of our property! We appreciate your kind words regarding the staff and service you received during your visit to our hotel! We do our best to accommodate our guests to the best of our ability. We also appreciate you for letting us know about the noise issue that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We take great pride in the service our hotel provides, and we are always looking for ways to improve those services, and provide an outstanding guest experience. Sincerely, Wingate front desk

8/10 Good

Kenny

Stayed 1 night in Dec 2023
Response from GM on 26 Jan 2024
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely,Guest Services

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS: Friendly staff, Dove soap in the shower, hot breakfast, and blackout curtains. CON: the tv didn’t work, but who needs it anyway?
Stayed 1 night in Dec 2023
Response from Front Desk on 5 Jan 2024
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
Very clean and the staff was great! I left a pillow in the room and when I went back it was at the front desk waiting for me!
Stayed 1 night in Dec 2023
Response from Front Desk on 5 Jan 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location off 35 near EVERYTHING
Well lit and plenty of parking. Room was clean, sufficient water pressure. Hot breakfast was the typical hotel breakfast, tasted ok. Bed too soft for my liking. Location is right off freeway and near everything that a traveler may need, including Buccee’s. My second time staying here, I would book again if necessary.
Stayed 1 night in Dec 2023
Response from Front Desk on 5 Jan 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Carla

Stayed 2 nights in Dec 2023
Response from wingate fd on 1 Jan 2024
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Wingate front desk on 1 Jan 2024
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

10/10 Excellent

Conrado

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Wingate front desk on 30 Dec 2023
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

8/10 Good

Marleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Trip
A great place to stay for a night close to shopping and dining.
Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place to stay
Good place to stay in a pinch. No carpet so that was a plus.
Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Verified traveller

Travelled with group
Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from AJ on 28 Dec 2023
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely,Guest Services

10/10 Excellent

William, Colleyville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to I35 and reasonably priced
Stayed 1 night in Dec 2023
Response from wingate front desk on 28 Dec 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, friendly staff
Room was clean, not exceptionally, but clean enough for the few hours I was there. Staff was friendly and professional. My only complaint is that for a smoke free property, both rooms on our reservation had been smoked in very recently. We arrived quite late, and if we were staying longer, I would have asked to move.
Stayed 1 night in Dec 2023
Response from Wingate front desk on 27 Dec 2023
Thank you for taking your time to post a review of our property! We appreciate your kind words regarding the staff and service you received during your visit to our hotel! We do our best to accommodate our guests to the best of our ability. We also appreciate you for letting us know about the room smelling like smoke, that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We take great pride in the service our hotel provides, and we are always looking for ways to improve those services, and provide an outstanding guest experience.

6/10 Okay

ira

Liked: Cleanliness, staff & service
It seem to be a pretty common looking place
Stayed 1 night in Dec 2023
Response from wingate front desk on 27 Dec 2023
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Excellent Hotel! Hotel is clean, comfortable. Highly recommended. Breakfast was great.
Stayed 1 night in Dec 2023
Response from wingate front desk on 20 Dec 2023
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We appreciate your comments of the hotel cleanliness and that you enjoyed the breakfast! We count ourselves lucky for customers like you. We look forward to your visits in the future!

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Enjoyed the indoor pool and hot tub. Comfortable stay.
Stayed 2 nights in Dec 2023
Response from Wingate front desk on 19 Dec 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Good

Marilyn

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from front desk on 18 Dec 2023
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

6/10 Okay

Charles

Travelled with family
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 11 Dec 2023
Thank you for taking your time to post a review of our property! We appreciate your kind words regarding the staff and service you received during your visit to our hotel! We do our best to accommodate our guests to the best of our ability. We take great pride in the service our hotel provides, and we are always looking for ways to improve those services, and provide an outstanding guest experience. Sincerely, Wingate front desk

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
They ran out of Biscuits and gravy on Sunday morning quite a few guest were diappointed
Stayed 2 nights in Dec 2023
Response from Front Desk on 11 Dec 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.