Exterior

Reviews of Hilton Garden Inn San Marcos

3 out of 5
Hilton Garden Inn San Marcos
2131 N Highway 35, San Marcos, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 647 out of 951 reviews" "
Rating 8 - Good. 198 out of 951 reviews" "
Rating 6 - Okay. 59 out of 951 reviews" "
Rating 4 - Poor. 24 out of 951 reviews" "
Rating 2 - Terrible. 23 out of 951 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Samuel

Stayed 1 night in Mar 2024

4/10 Poor

layne

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Clayton, Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful spacious room. Great shower.
Stayed 1 night in Mar 2024

10/10 Excellent

Romulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Clean room. Wish shower head had settings. To powerful with no options. Everything else was great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff and GM! Would definitely stay here again!
Stayed 1 night in Mar 2024

8/10 Good

Ken

Disliked: Amenities
Dead bolt on door did not work and was a broken lamp in room.
Stayed 1 night in Mar 2024

10/10 Excellent

Dorothy

I felt safe & all of my expectations were exceeded.
Stayed 1 night in Mar 2024

10/10 Excellent

Reynaldo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Mar 2024

10/10 Excellent

America

Stayed 1 night in Feb 2024

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here when visiting our daughter
Stayed 1 night in Feb 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service
The constant air blowing on the first floor from the outside down the hallway was so loud just a constant howl.
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Thomas

Stayed 1 night in Jan 2024

10/10 Excellent

Erica

Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Stayed 2 nights in Jan 2024

10/10 Excellent

Changhua

Stayed 1 night in Jan 2024

10/10 Excellent

Caren

Stayed 1 night in Dec 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

josephine

Stayed 1 night in Dec 2023

6/10 Okay

Mark

Travelled with family
Liked: Property conditions & facilities, room comfort
Not great, not bad
Breakfast buffet was pretty bad to not be included with the room. Bathroom door was dirty. Overall, decent stay. Wasn't bad, wasn't great.
Stayed 1 night in Dec 2023

10/10 Excellent

Enrique J

Stayed 2 nights in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

mellisssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always a great stay! we will be back again im sure.
Stayed 3 nights in Nov 2023

2/10 Terrible

Simon

Travelled with partner
Disliked: Staff & service, amenities
Got to the property at 1:30 before official check in time. The parking lot was empty with only 2 cars, went inside and the lobby was completely vacant. I asked if we could check in a room to prepare for a wedding that we attending later that afternoon. Was told there is no room available yet and has to come back later in 30 minutes. We waited in the lobby and checked again after 30 minutes. Was told again the room has not been cleaned. I asked is it possible that with all the rooms and apparently hardly any guest there, there is not a single room that had been cleaned. Was told we were asigned a particular room since we booked thru Travelocity. And knowing that we had been waiting for 30 minutes, it didbn't occur to them that they could clean my room first. The staff replied that they have to follow a list. Simply put, the staff just don't care. I would expect that kind of customer service at a budget motel, but not at a Hilton Garden Inn. No professionism and customer care. Asked if there is a manager on duty and was told no manager until the next day, when I checked out the next morning, no one at the front desk, had to go over to the restaurant area to try to find someone. Finally, just left our key cards and leave. It is the worst hotel that I ever been to in the world. Never a Hilton again.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
The gentleman at the front was so helpful!
Stayed 1 night in Nov 2023

6/10 Okay

William

Stayed 1 night in Nov 2023

8/10 Good

JESSICA

Liked: Cleanliness, property conditions & facilities
Clean room. It had everything we needed. Close to the university.
Stayed 1 night in Nov 2023

10/10 Excellent

Mariana Paola

Liked: Cleanliness, property conditions & facilities
Good overall
Stayed 1 night in Nov 2023

10/10 Excellent

Amie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I were supposed to stay in Austin but 10 minutes after we checked in to that property someone tried to enter our room wothout knocking then a man kept peering in our window we were so scared. Thankfully we got a room in San Marcus althought it was a very late arrival the hotel was so clean and the front host was so nice i wush we would have had a longer time to enjoy it. She had a college tour the next day so we had to leave fairly early but we did get to enjoy the very good breakfast. Next time we have to go to Austin we will definitely make the drive to San Marcus just to be safe.
Stayed 1 night in Nov 2023

2/10 Terrible

Adrian

Travelled with group
Disliked: Staff & service
Excuses, Excuses, Excuses!
Upon arriving at the hotel at approximately 4:00pm to check in, they were unable to provide me a room key because the manager had left and locked the keys in safe. After waiting for over 2 hours, I was finally able to check in around 6:00 pm. I attempted to check in using the digital key access, but again they were unable to accommodate because the manager was not able to approve. Once the manager finally arrived, they began to provide excuses for why he left and locked the room keys in the safe because he is the only one working. Please provide some customer service training to the staff. A paying customer does not need an excuse for why a mistake was made, not to mention the girl at the front desk was able to even suggest using the keyless entry by downloading the app. Just inefficient and unprofessional experience.
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023

10/10 Excellent

Angelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homecoming weekend
Came to see our son at play football on their homecoming weekend at Texas State University
Stayed 1 night in Oct 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lauri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

shannon, kingwood

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a pet too
Stayed 2 nights in Oct 2023

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very bad experience at another hotel in San Marcos and we switched hotels and they let us check in early. We were so appreciative! Very clean hotel. And there are not many good hotels in San Marcos.
Stayed 1 night in Oct 2023

10/10 Excellent

Jo Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

KE, ALLEN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2023

2/10 Terrible

rusanna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Trecy

Travelled with family
Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Rudolph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
House hunting in San Marcos
The hotel was pristinely clean and the service was great.
Stayed 2 nights in Sep 2023

6/10 Okay

Pedro

Stayed 1 night in Sep 2023

10/10 Excellent

Irasema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Sep 2023

8/10 Good

Tami

Stayed 1 night in Aug 2023

10/10 Excellent

Alton

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean. Breakfast was alright but No issues overall
Stayed 2 nights in Sep 2023

10/10 Excellent

Deborah

Stayed 1 night in Sep 2023

10/10 Excellent

Bradley

Stayed 1 night in Aug 2023

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Aug 2023