Neves Hotels, Rio de Janeiro

"My recent stay at the Miramar was a mixed experience with positive memorable highlights, but unfortunately a couple of negative experiences overshadowed my stay. I was staying solo at the hotel for 4-nights, and was pleasantly surprised at the excellent facilities of the rooftop pool, gym and extensive breakfast. For someone who travels over 100 nights a year, this was one of the best breakfasts in variety, quality and added touches that I wouldn’t usually expect. The staff were attentive, always willing to help and I recall lovely interactions with the concierge daily. Unfortunately my stay was overshadowed by an unusual no-visitor policy in the hotel, meaning no visitor can enter the hotel beyond the lobby. I can understand this for security purposes and avoiding unpaying guests in using hotel facilities, e.g pool and gym. But for business travellers, this could be extremely limiting with not allowing guests to accommodate paying clients in the restaurant / bar, or collaborate in working areas. It was the handling of my complaint which was the frustrating element, with delays in response from management, the chasing with front desk, and often condescending comments and interruptions from staff when discussing my complaint. Additionally, due to the high security from the hotel, I felt a lack of privacy with someone watching your every move and I see this is a common thought noted by other reviewers. Overall, I’m highly satisfied by the hotels offering, but disappointed. "

"Prime location. Will be back."

"Proximity to the beach is the best part of this property."

"Las habitaciones tienen un espacio moderado, pero los baños no se ven limpios necesitan más mantenimiento. Igual la piscina. Los staff muy buenos el wifi corría bien pero fuera de la habitación. El desayuno estuvo bastante bueno. El hotel fuera excelente si le dieran un poco más de mantenimiento. Porque tiene una ubicación perfecta cerca de todo. A unos pasos de la playa de Copacabana. Tiendas, lugares para comer a su alrededor."

"Amazing hotel! My mom and I stayed here and was in awe at how beautiful the property was. Breakfast is complimentary which was great. They have a beautiful pool and upstairs deck. Located right across the street from the beach. 24/7 security (from what it looked like). Staff were kind and willing to help if we needed anything. Definitely recommend!"

"Excellent location , safety, beautiful hotel it just need renovations in some amenities. Friendly staff, clean rooms and amenities , amazing views from rooms and roof as well."

"This"

"The hotel is the best in Rio! Super close to beach and they provide beach supplies so you don’t have to rent. Also the room is really up to date and nice and comfy."

"Location and room views are great"