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Reviews of Logis Hotel Restaurant des Acacias Lille Tourcoing

3 out of 5
Logis Hotel Restaurant des Acacias Lille Tourcoing
39 Rue Du Dronckaert, Neuville-en-Ferrain, NORD

Reviews

8.6

Excellent

Rating 10 - Excellent. 118 out of 329 reviews" "
Rating 8 - Good. 170 out of 329 reviews" "
Rating 6 - Okay. 32 out of 329 reviews" "
Rating 4 - Poor. 7 out of 329 reviews" "
Rating 2 - Terrible. 2 out of 329 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good value convenient stopover. Restaurant exceed expectations
Stayed 1 night in Apr 2024
Response from Christelle on 8 Apr 2024
Dear Guest,Thank you very much for your kind words! We are delighted that you found our establishment clean and good value for money. It is also pleasing to hear that our restaurant exceeded your expectations. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit. Thank you for taking the time to share your experience!Best regardsChristelle BouilliezThe Manager of the hotel

10/10 Excellent

tetsuki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities are all clean and useful. I recommend to stay here!
Stayed 1 night in Jan 2024
Response from CB on 4 Mar 2024
Dear Guest,Thank you so much for your kind words! We are delighted that you enjoyed the cleanliness and usefulness of our facilities. It's a pleasure to know that you had a pleasant stay. We look forward to welcoming you back.Christelle BouilliezThe Manager of the hôtel

8/10 Good

Shona

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Lucie Joly on 12 Oct 2023
Bonjour,Nous vous remercions pour cette belle notation.Au plaisir de vous accueillir de nouveau.Bien à vousLucie JolyDirectrice

10/10 Excellent

Malcolm

Stayed 1 night in Sep 2023
Response from Lucie Joly Directrice on 16 Sept 2023
Bonjour Monsieur,Nous vous remercions pour cette excellente note.Nous sommes ravis d'avoir répondu pleinement à vos attentes.Bien à vous Lucie JolyDirectrice

2/10 Terrible

Pascal

Stayed 1 night in Sep 2023
Response from Lucie Joly on 11 Sept 2023
Bonjour Monsieur,Nous avons bien reçu votre notation suite à votre séjour dans notre hôtel.Pouvez-vous nous donner de plus amples détails ?En effet la satisfaction de nos clients est notre priorité et vos retours sont donc très importants pour nous.Vous en remerciant par avance.Bien à vousLucie JolyDirectrice

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean and came with multiple water bottles. Staff was very nice and the restaurant was nice as well.
Stayed 1 night in May 2022
Response from Lucie Joly on 29 Jun 2022
Dear Sir, We are delighted that your stay with us went so well. We look forward to welcoming you again. Kind Regards Lucie Joly Directrice

10/10 Excellent

Edward

Liked: Staff & service, amenities, property conditions & facilities
Staff were polite, friendly and helpful. Nothing was too much trouble and they are all, without exception, a credit to your hotel.
Stayed 2 nights in Feb 2022
Response from Lucie Joly Manager on 18 Feb 2022
Dear Guest, Thank you for your kind review. Our team always aim to deliver the best experience possible to all our guests and are ready to assist at any time. They will be delighted to know of the impact they had on your experience and to know that their efforts were appreciated. We hope to welcome you back in the future. Kindest Regards

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good economy + stay
Stayed 1 night in Oct 2021
Response from DDW on 5 Nov 2021
Dear Denis thank you for your review and the nice score you gave us. We always try to welcome our guests as best as possible Hopefully we see you soon back in our hotel. Best Regards, Didier DE WEERDT Owner

4/10 Poor

Viveca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You can find better
The reception staff spoke zero English which made the check in very long and uncomfortable. The staff member looked very annoyed that we didn’t speak French and made very few attempts to translate or make us understand apart from when he wanted money. I know we were in France and they except us to speak French and so on, but we were just moving from England back to our home country Sweden and unfortunately France is in the middle. A few standard phrases from a hotel receptionist is not too much to ask. The room was not cleaned properly and there was a small carton box on the side of the basin that looked like it’s been there since 1985. It was filled with a sewing needle and some other crap but nothing useful like toothpaste. The bed was uncomfortable. There were signs everywhere with advice on how to save the environment by not charging your phone the whole night and so on and so on. I think caring for the environment is very important but in this case it was very clear that it was to save money and nothing else.
Stayed 1 night in Sep 2021
Response from DDW on 14 Sept 2021
Dear Expedia user Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Please here some explanations : You arrived very late and our night speaks indeed not a lot of English. he works with us for more then 30 years, is really a nice person, but was never a language man.... sorry about that. But he did his best and even if it took some more minutes, I think he welcomed you in a nice way About our accessories box, it contents a shower cap, a makeup remover, a sewing kit, nailfile and a lotion. This is all free. We also have toothbrushes, shaving kits etc for free at reception. I would say that according to the price of the room, this is pretty fair :-) It might not be useful to you, but it is for others for sure and FREE :-) About our environment signs : it is not for the money. I think your remark is pretty unfair... We are Green Key labeled and do also a lot ourselves to limit our environnemental footprint. And know : if you stay more than one night and you do not want your room cleaned (less soap, water, etc used), the customer gets a free voucher of 5 euro to use in the bar or restaurant... every night... Isn't that great for our guests ? I would like to end with some regrets : you slept with two persons in the room and you both have put a negative feedback on different sites... You should know this is very detrimental for us... Was that really necessary to take so much time to denigrate a family hotel which is known to give the best welcome to all guests ? I would have appreciated if you had given the same feedback directly to the reception in the morning... I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards, Didier DE WEERDT Owner

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Very comfortable bed clean and tidy excellent value for money. All clean warm and totally adequate with tea and coffee kettle complimentary water. Staff helpful and friendly. Very warm room. Tv and WiFi. I would stay again great for a couple of nights.
Stayed 1 night in Nov 2019
Response from Arnaud Chef de réception on 13 Nov 2019
Good Afternoon Thank you for your comment it's a pleasure for our team that your stay has good. We hope to see you soon!

10/10 Excellent

Julien

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Arnaud Chef de réception on 9 Oct 2019
Bonjour Merci pour ce 5/5 suite à votre séjour nous sommes ravis que tout se soit bien passé. Au plaisir de vous accueillir

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Lack of air conditioning meant upper floor room was hot even in cooler days
Stayed 2 nights in Jul 2019
Response from Arnaud Front office manager on 9 Sept 2019
Good Morning Thank you for your comment. There 's a fan in all our rooms because we Don't have air conditioning. Thank you,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and great location. Very convenient as it is just a few yards from the main highway but far enough to remain silent, calm and pretty. Feels like you're in the middle of the woods in a small village. Staff is great and quality/pricing ration is maximum.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres bon, supreme service, very friendly and obliging
Stayed 1 night in May 2019
Response from Arnaud Front office manager on 10 May 2019
Good Morning Thank you for your wonderful comment! See you soon in our hotel! Arnaud Front office manager

6/10 Okay

Verified traveller

Liked: Staff & service
We heard the guests in other rooms peeing during the night. Very gross. Throw pillows on the beds had questionable stains.
Stayed 1 night in Mar 2019

10/10 Excellent

christinmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ChristineMark
This is a convenient place for us to stay spacious room with parking out the front
Stayed 1 night in Feb 2019
Response from LINDA on 22 Feb 2019
Ms Christinemark, Thank you for your positive review. We really apreciate it. We hope to welcome you next time. Linda Reception

10/10 Excellent

Helen Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and amazing food
Stayed 2 nights in Nov 2018
Response from Aurélie on 12 Dec 2018
THANK YOU Helen!

8/10 Good

Paul

Liked: Staff & service
Stayed 1 night in Nov 2018
Response from Aurélie on 15 Nov 2018
Bonjour Paul et merci d'avoir séjourné A L'hôtel Acacias!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessible but not for wheelchair bound guests
Whilst overall the stay was pleasant the hotel had been economical with the truth in some respect. We asked for an accessible room and wrere told by the concierge that we had been given one. Luckily I get around using sticks. If I had been wheelchair bound I would have had chronic difficulty negotiating the stairs - no lift although one was mentioned in the brochure. The shower was an in bath shower. I bring my own step to get in but how someone wirth a wheelchair would have functioned I do not know.The had a restaurant but it was not open on saturday. The wi-fi was inadequate. Onthe other hand the hotel had good parking and was easy to find. It also had two BBC TV channels
Stayed 1 night in Sep 2018
Response from Aurélie on 10 Oct 2018
Thank you David for your feed back, we know we're not the best regarding the handicap access, but we work on it. I confirm the lift is still here, we should indicate his place in the middle of the corridor, I'm sorry for the inconvenient and I hope you'll come back soon.

10/10 Excellent

Verified traveller

Cheap and cheerful
Does what it says on the tin. Budget hotel - clean, friendly staff, bar. Quadruple room with 4 single beds is unusual but served our purposes perfectly. 24 hour reception + free parking useful during a road trip.
Stayed 1 night in Aug 2018
Response from Aurélie on 4 Sept 2018
Thank you for your stay!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Aurélie on 5 Sept 2018
Thank you Stephen!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was great the only thing missing was an english tv chanel (news)
Stayed 7 nights in Jul 2018
Response from Aurélie on 14 Aug 2018
Thanks you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back again!
Have visited this hotel several times. It's perfect for our trips to the private. Will be back in October.
Stayed 1 night in Jul 2018
Response from Aurélie on 14 Aug 2018
Thanks you vary much, and see you in October! Regards

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a stop over.
Response from PM on 28 Mar 2018
Dear Mr Dave, Many thanks for your reservation, your stay and this feedback. Much appreciated. Thanks again. Best regards, Pierre MARTIN Manager

10/10 Excellent

SM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gent Wevelgem
Excellent attention from Reception. Really nice people
Response from PM on 27 Mar 2018
Dear Guest, Many many thanks for your reservation, your stay, your feedback and the high marks! much appreciated. Thanks again. Pierre MARTIN Manager

10/10 Excellent

christinmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ChristineMark
This is a very comfortable hotel we arrived late so it's good to know there is an all night check in facility
Stayed 1 night in Jan 2018
Response from PM on 5 Feb 2018
Dear Ms "ChristineMark", we thank you first and foremost for your reservation and your stay. We thank you also for taking time to write this kind feedback. Thanks again. Best regards, Pierre MARTIN Manager

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet comfortable hotel. Recommended
This hotel is just a few kilometres inside the French border with Belgium and very close to Lille. If you are heading for the ferry ports of Ostend and Zeebrugge this a terrific staging point. The hotel is in a quiet residential neighbourhood with a large car park. Our room was spacious and clean, with an electric kettle and plenty of tea and coffee. The breakfast offered a wide choice of hot and cold options in a nicely appointed dining room. Despite our late arrival we were welcomed and checked in quickly and without fuss. There is a retail park nearby. One last tip. Trust your Satnav to find the hotel easily. Google maps suggests an alternative, apparently easier approach but one of the roads you consider using crossed the other one 5 metres above it ! Highly recommended. Will stay again.
Stayed 1 night in Jan 2018
Response from PM on 17 Jan 2018
Dear "Mr Clive", many thanks your your reservation and your stay. Thank you also for your high marks, this kind feedback and your recommendation. Much appreciated. Very nice way to start the day! Thanks again from the whole team. Best regards, Pierre MARTIN Manager

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget hotel
Nice budget hotel helpful staff but restaurant closed at weekends nowhere near did any food had to drive quite along way to find decent restaurant
Stayed 1 night in Sep 2017
Response from Pierre on 18 Dec 2017
Dear Mr "Clive", Many thanks for your reservation and your feedback. Our resttaurant is indeed closed on saturdays and sundays, although we do offer cheese or charcuterie boards, and home made snacks. I do hope my colleagues did propose the alternative when you asked. there are decentrestaurants opened even on Sundays in the vicinity (you do have to drive though). Thanks again, we do appreciate. Regards, Pierre MARTIN MANAGER

8/10 Good

Clive

Liked: Cleanliness, property conditions & facilities, room comfort
Nice cheap hotel
Nice cheap hotel but be warned restaurant not open at weekends and nothing else near that you can walk to! But hotel cheap clean and friendly staff
Stayed 1 night in Sep 2017
Response from Pierre on 9 Nov 2017
Dear Mr "Clive", Many thanks for your reservation, your stay and your feedback. We really do appreciate! Thanks again. Best regards, Pierre MARTIN Manager

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value hotel
Very good value hotel. Ideally situated between Lille and the border with Belgium. Comfortable, spacious, good restaurant, especially breakfast.
Stayed 2 nights in Oct 2017
Response from Pierre on 3 Nov 2017
Dear Mr "Laurent", A heartfelt thank you for your stay with us and for sharing your positive experience with the world. We really do appreciate your comments! Thanks again and best regards, Pierre Martin Manager

10/10 Excellent

Steve.England., good.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
touring.
Pleasant and quiet.
Stayed 1 night in Aug 2017
Response from Pierre on 21 Aug 2017
Dear Mr England, Many thanks for your stay and your feedback. the 5 stars make us very very happy! Thanks again. Best regards, Pierre MARTIN Manager

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
Overnight stay on the way across France, but would certainly use this hotel again for a longer stay. Friendly and helpful staff. Clean rooms. Even got a home-made meringue as a treat.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Avoid if possible
Not a very nice place. Specially if you are with family and children .

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

10/10 Excellent

Lee, Pearland Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a great stay. Many improvements from my last stay a couple of years ago.. Breakfast was great. I will use this hotel again. I will recommend this hotel to my friends.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mid-week in Lille in June
I was staying in Lille for a couple of nights for the Euro 2016 football and this hotel was the closest that I could get for an affordable price. It was conveniently located off a motorway, though understandably not within the range of public transport for downtown Lille (as best I could figure out). The hotel was clean and comfortable, with a quiet and relaxed feel. The staff were very welcoming and both helpful courteous during all interactions (which mainly involved ordering taxi's for me as we were usually outside the range of Uber) and very patient of my limited French.
Response from Pierre on 5 Jul 2016
Dear Mister "Mark" First and foremost, thank you for your reservation and for staying with us. Thanks also for taking time to fill up our little questionnaire. I am delighted to see that overall you had a positive experience in our establishment. We look forward to welcoming you back in the near future. Thanks again! Regards, Pierre MARTIN Manager

8/10 Good

Recommended , Hill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet area, excellent staff
Spent a week around Lille, mainly for the football of the Euro championship. Was pleased with the facilities and quality of the hotel. Only gripe would be the location being out of the centre of Lille needing to get a bus and metro to centre. Overall would recommend for price and quality of hotel, an ideal hotel if you don't mind public transport into the centre of Lille.
Response from PM on 16 Jun 2017
Dear Guest, Many thanks, first and foremost for staying with us. Delighted you enjoyed your time at Logis des Acacias. thanks also for taking time to write this feedback. Much appreciated. Thanks again! Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Ideal base to visit battle fields and for shopping Brussels is close enough to travel to Hotel was clean comfortable and welcoming No restaurant at weekend Staff provided a list of places to eat
Response from Pierre on 11 Jun 2016
First and foremost, thank you for your reservation and for staying with us. Thanks also for taking time to fill up our little questionnaire. We look forward to welcoming you back in the near future. Thanks again! Pierre MARTIN Manager

10/10 Excellent

Alan , Derbyshire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value for Money Hotel
Spotlessly clean, very friendly staff, good food and good value... what more can I say!!
Response from Pierre on 18 Mar 2016
Dear "Mister Alan" First and foremost, thank you for your reservation and for staying with us. Thanks also for taking time to write this review and for your feedback. I am delighted to see that overall you had a positive experience at Logis des Acacias. We look forward to welcoming you back in the near future. Thanks again! Pierre MARTIN Manager

8/10 Good

R, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for a cycling break.
Stayed over the Paris Roubaix weekend. Could keep my bike in my room, great spot for riding into Belgium on quiet country lanes and friendly staff. Continental breakfast a little steep at 13 euros but ok.

6/10 Okay

MINKAILU

Disliked: Room comfort

6/10 Okay

swetecc, Brussels

Disappointing
I was a bit disappointed with the hotel. It has a very old style to it, & I don't mean classic. It stated that it was sound-proof, but you could definitely hear the neighbors and outside noise even if you closed the windows. Not only so, but there was no air ventilation (only a heat system), which doesn't help in the month of June, & thus, it was quite stuffy if you closed the windows to avoid noise. There was a stain on the bathroom counter + a short piece of hair, thankfully not curly, & the toilet didn't flush well, even after a number one. The showerhead fell off when you turned it on & nearly hurt me the first time, thankfully I anticipated each other time. The soap was low quality, fyi. The best thing about it was the restaurant, where the food was very good, even if the service wasn't great.

8/10 Good

Jeff Springham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hardworking staff
Found the hotel easily and the staff were lovely - unfortunately the lady on reception was the only member of staff. That said she managed to check us all in, gives us directions to a restaurant and serve drinks at the bar! We visited in November and there was nowhere in walking distance to eat so you would need a car.

6/10 Okay

Foofoo, Devon, UK

Liked: Cleanliness
Disliked: Staff & service
Convenient location, caters for pets, good parking
Language difficulty with staff, breakfast leaves a lot to be desired.

6/10 Okay

julie w, suffolk

Liked: Cleanliness, room comfort
Receptionist did not speak any english
no english was spoken the restaurant was closed for a few weeks the location was awful nowhere nice to walk too

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for cycing tour
The hotel was perfect for a stopover on the way to Brussels by bike with a locked garage. Basic and comfortable, friendly, but not food was average.

10/10 Excellent

Bsavoie, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a very nice, clean place. Comfortable bed and nice size bathrooms. Would stay here again.

6/10 Okay

Ella, United States

Liked: Cleanliness, staff & service
Nice Staff
The hotel was pleasant and the staff was friendly.

10/10 Excellent

caroline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait !
Tres bon sejour. Les chambres sont belles et propres.
Stayed 1 night in Nov 2023
Response from Lucie Joly Directrice on 8 Nov 2023
Cher client,Nous sommes ravis que vous ayez passé un séjour parfait chez nous ! Votre appréciation de nos chambres belles et propres nous fait chaud au cœur. C'est toujours un plaisir de savoir que nos clients ont apprécié leur expérience. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. N'hésitez pas à nous contacter si vous avez des demandes spéciales ou des besoins particuliers pour votre prochain séjour. Merci d'avoir partagé votre expérience positiveLucie JolyDirectrice