Neubrück Holidays from NZ$1,432

It’s okay but feels outdated

My room was very quiet and I enjoyed having the kitchen amenities and the balcony. The bed was average. My only negative comments are related to the unusually excessive daily damage deposit that I wasn’t expecting - big upfront unexpected expense! Also there was no bus cart for me to take groceries up to my room - but the bellmen would do it for a set fee. The pool was lovely, but closed at 7pm, which seemed early to me for summer. I enjoyed my stay, but won’t probably return to this resort.

Automated check-in was super fast. The staff was great. I had an issue with an iron. They took responsibility, acted quickly, and addressed the problem.

They had an active water leak from the ceiling, I received a room change whoich at first I didn't want because I was tired and just wanted to sleep, however I changed my mind when the plumber came right away and removed the huge ceiling vents. I didn't want to risk breathing in whatever was in that vent, but the female at the front desk got annoyed and told me she had no room available when she had sent the new room key with the bellhop 2 minutes prior ( I had sent the new keys back since I was too tired to move), so this woman at the front desk stated I refused to move earlier so therefore she no longer had a room. I let her know that I would accept the room she alloted earlier, to which she insisted I could no longer get. I had to firmly state " when the bellhop comes back to the front desk with the keys to room 24.. to send those same keys back because the bellhop just left the room and could not have gotten back to the main floor from the19th floor so quickly". We moved to the next room, then later on prior to going out, mid-shower, after soaping up with bathgel the water stopped flowing from the shower head. I called the front desk to let them know. I made sure I stayed calm and went out from the hotel hoping the water issue would be resolved before I returned, god knows I didn't want to move my suitcases again.

The hotel had a musty smell not any amenities the garage was very dark only only one day was security there Food was ok