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"There were multiple issues with this property... From the moment we arrived, there were 5 police officers and animal control blocking the drop off zone due to "someone having a cat that they weren't supposed to, so they had it removed" though they also looked through the windows of a car in the lot... As for the property itself: 1. There are 3 elevators, but only 1 works and it takes at least 5 minutes for it to arrive when you push the button... When it did, the hand rails inside were busted and there was a patch on the wall. 2. There was a used contact lense on the floor of our room, dirt and wrapper from trash that wasn't ours. We do not wear contacts and hadn't opened food. 3. The bathroom floor did not appear to be mopped 4. Hand Towels had stains on them 5. AC did not cool the room. We turned it to 60 degrees at 3pm and returned at about 1030pm and still had no change. Our infant was sweating even when I undressed and couldn't sleep for hours. We ended up having to get portable fans from our car to be able to sleep . 6. There are no amenities other than the pool (which we did not use so I can't speak to it) 7. Safety is a 0- it's in a sketchy area, and even though security is in the parking lot at all times, the fact that they just text a QR code as the key, and the doors have no deadbolts or chains is a problem. They only have the flip out metal lock. Not returning. Do not recommend. "

"I liked the breakfast the most. My first night I found a roach in the room. Terrible maid service. During my three days no maid service. I had no clean towels nor did my trash get emptied during my stay. Another issue I had was one staff person failed to change the printer cartridge after I had asked for assistance. Below average rating accept for breakfast, parking and security."

"Our room was beautiful but we did notice that the area/floors in the Lobby, bar etc were dirty. A lot of cups and food plates were left behind on the area tables in the bar area near the entertainment area! The entertainment was awesome!!! "

"staff was unfriendly and not helpful"

"We really enjoyed our stay at the HU. Very clean, comfy beds, staff was really friendly and welcoming. They also gave us suggestions on places we might like to eat. We loved the location of the HU. It was very close to a lot of restaurants and things to do. We would definitely stay there again."

"Good"

"I always enjoy my stay here every time im in memphis. "

"Property for drug sales and prostitution an not the even the good kind lol... If you coming in town and need meth and crack then yea this the place for you so serious.... Place felt itchy just going in there.... other than that stay there if you don't give a care"

"This hotel is more like a resort!! Everything was amazing and I will stay here every time I go to Memphis from now on!! Rooms are not only clean, but they are GORGEOUS!! Friendly staff, great food, and all around enjoyable experience. 10 out of 10!!"