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"The hotel, location, the staff, and cleanliness was fantastic. My only complaint was noise. There is no air conditioning so the windows must be open. The hotel is next to the train station and a super busy intersection so it is really loud. Hard to peacefully rest. "

"No sauna/spa included which was a little sad but they did provide the option I think at a nearby location. We stayed in a newly renovated room as they are updating. It was very nice, clean, sleek. Bathroom doors are dying out in hotels (not a complete seal for privacy but was good enough and shower was amazing). We didn't partake in breakfast but they did have a more affordable croissant and coffee option if you wanted something light. Thought it was a great location in Lucerne for train station and exploring. "

"Good location in town near Chapel Bridge. Coming by car is very tricky as streets leading to plaza where hotel is located are narrow and shared with pedestrians. Twin bed room has basic amenities. Area around hotel has many shops and eateries."

"The staff was very friendly and knowledgeable, and the property itself was perfect for what we needed--close to everything we wanted and an excellent breakfast. My only complaint is that you can hear what I assume is the rooftop bar late into the night. The constant base from the music/DJ made it really hard to sleep (even with a sound machine). Everything else was great, but that was certainly a damper (especially when you're jet-lagged)."

"The location is fantastic, and the staff are incredibly friendly and helpful. Check-in was smooth and easy, and my room was beautiful, with every detail thoughtfully designed. I especially appreciated the coffee and amenities on the second floor, as well as the in-room touches and the daily housekeeping service. The quiet terrace with its beautiful view was another highlight. Even the small gestures, like the water bottle they gave me upon departure, made a difference. I truly felt at home during my stay and only have positive things to say about this place."

"Great welcoming staff. Loved the bottle given. The room was great. No issues. "

"Everything perfect"

"Loved our stay. Great views, central location. Clean, great beds!"

"This hotel was the most interesting place I’ve stayed at. The decor was so funky in the best way. We loved our room, and the views of Mt Pilatus were fantastic. Everybody was friendly and helpful, and the breakfast buffet was our favorite from our trip. We stayed at 3 different hotels across Italy and Switzerland, but this one had the best breakfast! Overall, 10/10! "