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Reviews of Comfort Inn Naugatuck-Shelton, CT

2.5 out of 5
Comfort Inn Naugatuck-Shelton, CT
716 New Haven Rd, Naugatuck, CT

Reviews

7.8

Good

Rating 10 - Excellent. 190 out of 557 reviews" "
Rating 8 - Good. 197 out of 557 reviews" "
Rating 6 - Okay. 89 out of 557 reviews" "
Rating 4 - Poor. 42 out of 557 reviews" "
Rating 2 - Terrible. 39 out of 557 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Armando

We had to check out early, everything was good until my son slipped and fell on ice on the sidewalk in front of the hotel on the property. He hit his head and was not feeling well. I did inform the staff they should put salt to melt the ice.
Stayed 2 nights in Feb 2024
Response from ylianna on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.I would like to sincerely apologize for the injury your son endured during your stay with us. How is he currently?If there is anything I can do to accommodate your stay with us, please let me know.Thank you!

2/10 Terrible

Valdete

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty smell nasty
Stayed 2 nights in Feb 2024
Response from ylianna on 14 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel, especially with the cleanliness. If at anytime you have an issue at our hotel, please contact the front desk right away.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

6/10 Okay

Janibell

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ylianna on 22 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Was there anything in particular that you had an issue with that caused a decrease in your score for us.We hope to see you again soon. )

10/10 Excellent

Sandro

Stayed 1 night in Jan 2024
Response from ylianna on 7 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice Privileges member you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ylianna on 7 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice Privileges member you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

10/10 Excellent

MAIRELY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from ylianna on 29 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice member you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

10/10 Excellent

Kelly

Stayed 1 night in Dec 2023
Response from ylianna on 7 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice Privileges member you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

10/10 Excellent

Sandro

Stayed 1 night in Dec 2023
Response from ylianna on 22 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

8/10 Good

Diana, Cambridge

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in was very easy and the staff was very engaging, professional, and friendly. The room was clean and the breakfast was inviting.
Stayed 1 night in Dec 2023
Response from ylianna on 19 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT. As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Thank you again for the great compliments!We hope to see you again soon. )

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've enjoyed my stay here several times now. When I need to get away from it all. I come stay a few nights and enjoy myself. It's quiet and clean. And it's affordable. I'll definitely keep coming back.
Stayed 3 nights in Nov 2023
Response from ylianna on 1 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice Privileges member you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

10/10 Excellent

Luz

Stayed 1 night in Nov 2023
Response from ylianna on 19 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel a couple of times now and I always find it comfortable and well maintained. Definitely the best place to stay in Naugatuck!
Stayed 1 night in Nov 2023
Response from ylianna on 23 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thin walls takes away from an otherwise nice stay
This Comfort Inn is located in a good location, is clean and has friendly staff. However, while sitting on my bed in my room, I could clearly hear the conversation of the people next to us, with them speaking in normal volume level. I was quite shocked at how thin the walls were.
Stayed 2 nights in Nov 2023
Response from ylianna on 22 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. We will discuss this internally and follow up with our team. Your satisfaction is important to us as a valued Choice guest. If at anytime you have an issue at our hotel, please contact the front desk right away.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
heater was a bit noisy and sounded malfunctional in room 223
Stayed 1 night in Nov 2023
Response from ylianna on 22 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. We will discuss this internally and follow up with our team. Your satisfaction is important to us as a valued Choice guest. If at anytime you have an issue at our hotel, please contact the front desk right away.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

6/10 Okay

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There was no heat in our room. It wasn’t working. The front desk employee was going to give us more blankets but we had a second bed to use those. No other rooms available
Stayed 1 night in Nov 2023
Response from ylianna on 16 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. We will discuss this internally and follow up with our team. Your satisfaction is important to us as a valued Choice guest. If at anytime you have an issue at our hotel, please contact the front desk right away.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Sandro

Stayed 1 night in Nov 2023
Response from ylianna on 1 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice Privileges member you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

6/10 Okay

Jeffrey

Stayed 2 nights in Nov 2023
Response from ylianna on 16 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice Privileges member you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Pindaro, Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Obviously, the management is paying attention to this facility. The previous time I have stayed in a high brand name hotel and my experience with the Comfort In in Naugatuck was much better. Easy to access from route 8 and plenty of dining choices.
Stayed 1 night in Oct 2023
Response from ylianna on 4 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

8/10 Good

Sanna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice parking and very quiet. good breakfast
Stayed 3 nights in Oct 2023
Response from ylianna on 31 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

10/10 Excellent

Marvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly.
Stayed 1 night in Oct 2023
Response from ylianna on 31 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

8/10 Good

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean would stay again
Stayed 2 nights in Oct 2023
Response from ylianna on 25 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

4/10 Poor

Genie

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was a little more dirty then I would like.
Stayed 1 night in Oct 2023
Response from Ylianna Figueroa on 18 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued Choice guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

4/10 Poor

Linda

Disliked: Amenities, property conditions & facilities
The camera who took the photos for the internet needs a raise. The lights in the room is terrible the place is dirty . I feel like everything in here is questionable as far as cleaning. No toothpaste I feel like we’re not safe. We’re surrounded around a high drug traffic area. I believe my dog may need a flea bath. Next time I’ll know better when the price is cheap just move on because you get what you pay for. Very disappointed
Stayed 1 night in Oct 2023
Response from ylianna on 16 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued Choice guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Orlando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Back door of hotel was unlocked
Stayed 1 night in Oct 2023
Response from ylianna on 16 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued Choice guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Mikel, Johnson City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well maintained. Good breakfast options.
Stayed 1 night in Oct 2023
Response from ylianna on 16 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ylianna on 6 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Decent
Front desk person was great, the outside is not very appealing, but inside the hotel room was very clean and surprising nice. But the air conditioner did not work well so it was hot and stuffy most of the night. Overall not a very good expereince
Stayed 1 night in Sep 2023
Response from Ylianna on 4 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued Choice guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Good

Trish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Sep 2023
Response from Ylianna on 4 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

6/10 Okay

patricia

Travelled with family
Liked: Cleanliness, staff & service
Clean, friendly staff. Room smelt like cigarette smoke but was fine once I opened window. Little noisy on the weekend but overall a good reasonable place to stay when basically just sleeping and showering!
Stayed 3 nights in Sep 2023
Response from ylianna on 6 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel, especially with your room. Your satisfaction is important to us as a valued Choice guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 Poor

john

Disliked: Cleanliness, property conditions & facilities
The phone didn't work, room smelled like an ash tray, listened to tv of room next door all night, elevator sounds like it will break at any minute. Also took 45 mins to check in. Free breakfast was not worth checking it out.
Stayed 1 night in Sep 2023
Response from ylianna on 5 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel, especially with your room. Your satisfaction is important to us as a valued Choice guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
Was very good overall and staff was pleasant and helpful. So it turned out better than I expected from the ratings. With one exception: the first morning they were very short staffed, so the breakfast room was more or less abandoned. They ran out of coffee and didn’t clean up the tables. We just left. The next morning everything was fine. There was a rumor somebody failed to show up for work that day, but still they should have had some backup plan to cope.
Stayed 2 nights in Aug 2023
Response from ylianna on 5 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel breakfast. Your satisfaction is important to us as a valued Choice Privileges member.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee at the front counter was very old. Not changed often. I drink coffee throughout the day. The coffee maker in the room was missing the little tray for filter. However all else was great. Thank you kindly 🙂
Stayed 1 night in Aug 2023
Response from ylianna on 29 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued Choice Privileges member.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
No Hospitality
Front desk receptionist was very sassy and rude. I waited a good 10 minutes to be acknowledged while he was on the phone booking a reservation (maybe) when i prepaid for the room. There may be some asylum seekers there because it seemed a bit crowded. I could be wrong, however not a great first impression. I’ve been living in Naugatuck for a while and when i have family visit from out of state I cannot recommend this place locally.
Stayed 1 night in Aug 2023
Response from Ylianna on 14 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel and for your experience with our front desk staff. I will personally be speaking to the front desk about this matter.Your satisfaction is important to us as a valued Choice guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ylianna on 14 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ylianna on 9 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

10/10 Excellent

N'dede Raphael

Stayed 1 night in Jul 2023
Response from ylianna on 29 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )

4/10 Poor

Rodger

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room need to be up to date. The hall ways is dirty and back door always open and left open throughout the night. To me that makes the property unsafe.
Stayed 1 night in Jul 2023
Response from Ylianna on 1 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued Choice guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

6/10 Okay

George

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Bad smell in lobby. Very cold and disinterested staff.
Stayed 2 nights in Jun 2023
Response from Ylianna on 28 Jun 2023
Thank you for choosing to stay at the Naugatuck Comfort Inn.I regret to see the many issues you faced during your stay. I will be looking into this matter with the entire hotel staff. I hope that you could give us another chance in the future as we work on improving! Thank you!

6/10 Okay

Katherine

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hallways smelled like marijuana really bad. Door lock was broken on first room so we had to moved but front desk was prompt in moving us.
Stayed 1 night in Jun 2023
Response from Ylianna on 22 Jun 2023
Thank you for staying with our hotel. I regret to see these issues you have faced. I will be following up on these items with our supervisor and team. I hope that you could give us another chance in the future as we work on improving! Thank you!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was so nice staff was great
Stayed 3 nights in Apr 2023
Response from Ylianna on 19 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck - Waterbury. As a Choice guest you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Sandro

Business traveller
Liked: Staff & service, property conditions & facilities
Decent hotel with the right value
Stayed 1 night in Jun 2023
Response from Ylianna on 19 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck - Waterbury. As a Choice guest you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Laura

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Ylianna on 19 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck - Waterbury. As a Choice guest you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

CATHERINE

Stayed 1 night in Jun 2023
Response from Ylianna on 28 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck - Waterbury.As a guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in May 2023
Response from Ylianna on 12 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck - Waterbury.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

2/10 Terrible

Lori

Stayed 1 night in May 2023
Response from Ylianna on 19 Jun 2023
Thank you for choosing to stay at the Naugatuck Comfort Inn. On behalf of the entire staff, I would like to sincerely apologize for your experience with us. Was there anything in particular that you wanted to discuss? We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.I hope that you could give us another chance in the future as we work on improving!Thank you!

10/10 Excellent

Venkatesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Inn - Comfortably the best!
Comfort Inn is an excellent place to stay - family friendly and cleanly maintained. Staff was very courteous and helpful. I would recommend this place to anyone visiting New Haven
Stayed 1 night in May 2023
Response from Ylianna on 22 May 2023
Venkatesh,Thank you for choosing to stay at the Naugatuck Comfort Inn. We are glad to hear that you enjoyed your stay with us.We hope to see you again in the future!Thank you again!

4/10 Poor

Catherine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ylianna on 22 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck - Waterbury.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel and with the many issues you've encountered during your stay. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

2/10 Terrible

Sue

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the mobey
Very disappointing stay. Hotel is out dated & dirty. Room had a horrible smell. Floor was sticky. Washed it with a white face cloth that turned black. Curtains ripped. Air conditioner had a high pitched squealing sound. Called the front desk & was told that some one would check it out in a few days.
Stayed 1 night in May 2023
Response from Ylianna on 13 May 2023
Sue,Thank you for choosing to stay at the Naugatuck Comfort Inn. On behalf of the entire staff, I would like to sincerely apologize for your experience with us. I will be looking into this matter with the housekeeping and maintenance staff. I'm sorry that we couldn't give you the assistance you needed, when you needed it. I hope that you could give us another chance in the future as we work on improving!Thank you!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet, comfortable and clean.
Stayed 1 night in May 2023
Response from Ylianna on 13 May 2023
Deborah,Thank you for choosing to stay at the Naugatuck Comfort Inn. We are glad to hear that you enjoyed your stay with us.We hope to see you again in the future!Thank you again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Ylianna on 8 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck - Waterbury.As a Choice Privileges member you are truly valued.Your feedback about our hotel and staff is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.