Exterior

Reviews of Royal Empire Hotel

4 out of 5
Royal Empire Hotel
National Road #6, Phum Krous, Sangkat Svay Dangkum, Siem Reap

Reviews

8.4

Very good

Rating 10 - Excellent. 65 out of 145 reviews" "
Rating 8 - Good. 53 out of 145 reviews" "
Rating 6 - Okay. 17 out of 145 reviews" "
Rating 4 - Poor. 9 out of 145 reviews" "
Rating 2 - Terrible. 1 out of 145 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and very clean hotel with very helpful and friendly staff, perfect facilities, great location, best food and service. Highly recommend this hotel to everyone.
Stayed 1 night in Jul 2022
Response from Robberto HUN on 20 Jul 2022
Thanks you so much for your give us a good ranking service and on behalf of HODs and staff of Royal Empire Hotel, we are looking to see you back to stayed with us again in the next season.

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a bit of a blast from the past
Stayed 3 nights in Jun 2022
Response from Robberto HUN on 20 Jul 2022
Thank you so much for your comment tom our Service

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay, with a great restaurant and good price
Stayed 1 night in Jun 2019
Response from Pheap on 19 Jun 2019
Dear Mr/Ms. Anonymous, Greeting from Royal Empire Hotel, Siem Reap Angkor-Cambodia ! Thank you so much for your comment and we try our best to served all valued guest during their stayed in our Royal Empire Hotel from our heart hospitality. We are looking to see you again in next trip and on behalf of management and staff of Royal Empire Hotel, May this coming year 2019 bring you success, prosperity; and hopefully we will meet you, your family or friends once again in the coming year!

4/10 Poor

Verified traveller

Disliked: Cleanliness
The rooms were spacious the hallways wide and open. The restaurant where breakfast was served was not clean by any description . The hotel suffered from repeated power outages and wifi was questionable at times. The hotel had a very strange policy that a guest in your room for more than 5 minutes would result in an additional daily charge and no food or drink could be brought onto the property. I believe this property has an Expedia 4.2 rating I find that hard to believe.
Stayed 5 nights in Mar 2019
Response from Pheap on 30 Apr 2019
Dear Valued Guest, Thank you for your commend for update our service but your commend on more than 5minutes would be an additional daily charge on what, and our policy additional charge only lady joiner fee if you take from outside. For breakfast, WIFI we will double check with department concern. Sopheap

10/10 Excellent

Philip

This place was very lush and relaxing. The breakfast buffet was pretty descent- get an omelette from the omelette station, delicious! The pool made for a relaxing soak after a long day exploring Angkor Wat. This hotel is a 15 min tuk tuk ride from downtown Siem Reap, so we also visited the peaceful riverfront area- lots of good cafes there! We ate at the hotel restaurant one night and it was delicious. The rooms are very comfortable and spacious.
Stayed 2 nights in Sep 2018
Response from Hun on 11 Sept 2018
Dear Mr/Ms. Philip, Warmest greetings from Royal Empire Hotel, Siem Reap Angkor – Cambodia !! A pleasant day to you and do hope this SMS finds you well. First of all, let us thank you very much for your selected our Royal Empire Hotel for your accommodation in Siem Reap Angkor of World Heritage while your holidays in Cambodia. I am so delighted to see your comment and I am so pleased to share your comment to all Department of Royal Empire Hotel and we are looking to see you again our hotel. Best Regards Sopheap

10/10 Excellent

Krishanti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid buffett

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Is it really a 4 stars hotel?
We spent 4 days 3 nights there. it was the first time for us to visit Cambodia, we are really attracted by the temple carvings but disappointed with the facilities in the hotel: the swimming pool is small, it looks dirty.
Response from Mao on 20 Jul 2016
It was our great pleasure having you staying with us. we do apologies for any inconvenience caused and will do our utmost to improve on our services in the future. We will look into your comments regarding to the hotel facilities, we ensure you that we will put it on boat to the hotel management teams.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Pictures are deceiving, overpriced
Positives: hotel staff was very friendly in the lobby. Negatives: - bed was rock hard - everything within the hotel is overpriced (drinks restaurant, tours etc) - far from the main area of siem reap - plates and cutlery were dirty - pool was dirty-rats running around by pool - had to ask several times for clean towels - staff around pool and in restaurants made the females on our trip feel uncomfortable Overall, can get a much better room and experience at a different hotel for the same or lower cost. Stay within walking distance of old market.
Response from Mao on 20 Jul 2016
It touch my eyes while reading your feedback and we do apologies for any inconvenience caused and will do our utmost to improve on our services in the future. Thanks for your time sharing with us.

10/10 Excellent

Gurmeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Response from Mao on 20 Jul 2016
My warmest greeting from Royal Empire Hotel. Thank you so much for voting us as five star ranking with the positive review. We all very pleased to learn that you enjoyed staying with us, as providing best service is our achievement. Please come back to us, we are waiting for your next plan to Siem Reap, Angkor with warmest welcome.

8/10 Good

Brian, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hotel
Excellent dining facilities, staff very helpful, large room, good air-conditioner. The hotel pool was a bit too warm to be refreshing. It was the warmest pool I've ever swum in. Staff were very helpful. Despite the extremely hot weather the shower in our room was never actually hot (we stayed 4 nights) - it was warm, & satisfactory but not really hot. This sounds racist, but one concern was the large number of noisy Chinese (Koreans?) who don't show enough consideration for other guests. Their habits of picking their nose in public, spitting, very loud conversation, sneezing loudly without covering their mouth, etc, are off-putting. This is not the fault of the hotel - they need the business. Perhaps all hotels in Siem Reap suffer from the same problem.

8/10 Good

Kalpana, Los Angeles, CA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nice clean hotel for stay ..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly Royal : Justifying The Name
We stayed here for 3 nights. We liked :- 1. Room was very clean, spacious and functional. The amount of wood work inside the room and in general in entire hotel area was amazing. 2. Hotel staffs were generally very polite and were always ready to help. 3. We booked car for our visit to Angkor Wat from the transport desk of the hotel and were surprised by the royal treatment provided to us. The driver used to provide cold towel & mineral water every time he found that we are sweating or looking tired. The cold towel and chilled water were life saver and very refreshing especially after walking and climbing for hours in hot weather. 4. We reached the hotel at around 9 AM and check in time was around 2 PM but, once we requested, not only they provided the room but also made sure that we had our breakfast for that day. 5. The free pick and drop facility was also great. The driver was very polite and helpful. Over all the hotel justifies it's name - They really provide a royal treatment. We did NOT like 1. Presence of house flies in the restaurant ( I don't understand the reason behind this because it was really very clean.) 2. Poor wifi inside the hotel rooms.

10/10 Excellent

Rim, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very good and has so many rooms and other facilities. The lovely breakfast and has so many choices for the travelers. We enjoyed our 5 nights stay in this hotels before heading to Sihanoukville. The staff are very friendly people and they organized everything for you if you need help . We would recommend to everyone who would travel to Siem Reap. Regards Rim, Australia

6/10 Okay

Lola, Australia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel tell was an interesting experince
My friend and I are both young girls and while we are both travellersand know that customs and differ, we both felt the the male staff at the restruant and breakfast buffet were very creepy and even asked for our room number as they hovered around us. Other than this the staff were very attentive though they did try to push their services on us a lot. The room was beautiful, as was the pool and set out of the hotel. Was happy with the breakfast but it wasn't amazing and the gym was old and rusty. over all the hotel was ok. Felt the room was what we paid for but everything else wasn't.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable hotel and away from crowd
I stayed there for 3 nights. My booking included pick up / drop off service. However, my flight was 90 min delay and so I was not picked up. Siem Reap is very small so it only cost $7USD to get to the hotel anyway. it is about 10 minutes from the airport. I think they can improve on that. They were very on time when they took me back to the airport on their own nice clean car. it take around 7 minutes on tuktuk to get to the heart of the night market /night life. the room, the pool, the bed, the mattress, the shower, the water pressure are quite comfortable. The wifi is unstable. However, my friends live in Siem Reap told me that the network was not very good in the area. I assume it may be the case in other hotels. This is the hotel I would like to come back. 'for improvement: my friends told me that flight arrival times are available on internet and TV. So it was a shame that management fail to check arrival time and so their staff was waiting for me for hour and I was not picked up.

8/10 Good

Yi

Liked: Staff & service
good hotel to stay for holiday
The hotel is a bit old, but with the price and the free airport transport, it is still a good value. The trip organized by the hotel was very comfortable too with aircon car and cold water and towel stored in the car is very thoughtful.

10/10 Excellent

CHIN, Cambodia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It should be royal as the hotel name
Best

8/10 Good

weng, kuala lumpur

Liked: Staff & service
Great location and reasonable price
This hotel provides excellent service given the reasonable price. Its located near the temples and town as well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised with hotel. Great pool and fitness centre. Rooms are huge with good bathrooms and balcony.

8/10 Good

Naomi, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff. Large comfortable rooms. In-house spa avaibale

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel!
My family of 5 adults had 2 rooms and stayed here for 4 nights. The rooms were clean, spacious and functional. It was one of the most enjoyable and care-free trip for us. Thanks to the hotel team of polite and pleasant staff. Particularly, we want to thank to Mr Sokkol who personally fetched us from the airport. He also helped to plan as well as to arrange for an excellent, relaxing and economical 3-days tour. His service attitude was commendable. Many thanks also to Mr Narin, the driver assigned by the hotel to fetch from the airport, for the 3-day tour and also back to the airport on our last day. His service was exemplary and beyond his call of duty. For example, on the second day of our tour, we were caught in the rain at Angkor Thom. Mr Narin brought a few umbrellas into Angkor Thom and looked for us in the park to shelter us back to his car. When the weather was scorching hot, he offered us cool towels and cold mineral water which were very refreshing especially after walking and climbing for hours under the oppressive heat.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended! Thanks to their amazing staff!
Our visit to Angkor Wat and the other amazing temples was made very enjoyable by Sokkol and his team! From the free airport pick-up, the welcome drinks upon arrival to the hotel, the guidance in booking our tour of the ruins, recommendations on where to eat and what to do in Siem Reap, up until the complimentary transfer to the bus station to get to our next destination allowed for a very relaxing and stress free holiday!

6/10 Okay

Peiwei

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Siam Reap
The staff was excellent and always looked after us. Our fare included airport transport in an air conditioned car. The breakfast buffet was very good. The breakfast room was very busy at peak time. We enjoyed the pool very much. Wifi needs improvement as it was only sometimes available in our room. The room was very big and clean. Tv had deutsche welle and many other good movie programmes. We booked tours with driver and tour guide which was absolutely comfortable (ice cooled towels and water). Highly recommended.

8/10 Good

Stephen, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and Beautiful Settings
Good, well received since first day till the end. Well recommended, with good, polite and helpful staff.

10/10 Excellent

Lucia, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FANTASTIC HOTEL
My husband and I we had a wonderful honey moon the hotel supervisor Mr Sokkol take care of us , he is awesome and made our stay a great one , fantastic hotel !!! Highly recommended

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was really good. no complaints really, given the condition of the country. the hotel staff were amazing attending to our needs & questions. they even organised a personal tour for both my dad & i around the temples with unlimited cold towels & water, which is of great help after all the walking under the scorching weather. the only down side was the wifi that was hard to access in the rooms. but we has awesome connectivity in the lobby.

10/10 Excellent

Tom, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base to explore Angkor temples
Great hotel slightly out of the city centre to explore Angkor temples. When you want to explore Siem Reap it is 3 dollars one way by hotel tuk tuk. Hired hotel tuk tuk for day trips to explore temple complexes over 2 days. Our driver was called Tra and he was great - would highly recommend asking for him. We payed 17 dollars (US) for each day trip and he was able to recommend extra temples to fit in on our planned route. Had Khmer massages at the hotel and would highly recommend. Good price and with hotel promotions was very happy with the service provided. Siem Reap is a very touristy place so beyond exploring the temples, the city itself is your standard supporting layout - lots of international bars, markets etc. A really nice place but not a reflection of the rest of Cambodia.

8/10 Good

Vivian, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE AND CLEAN HOTEL
I LIKE THE HOTEL VERY MUCH BUT THE DISTANCE FROM HOTEL TO DOWN DOWN IS FAR AND WE HAVE TO TAKE TUK TUK.

10/10 Excellent

marinus, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome close to Angkor Wat and markets
The Empire and it's staff were exceptional and would recommend it to everyone, breakfast was great, the room a pool view with a balcony was excellent and the pool a good size and refreshing. Marinus & Wendy Melbourne

10/10 Excellent

Ralex, NewZealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with very friendly staff
We had a fantastic stay at Royal Empire Hotel. The staff arranged aick up from the airport and were very welcoming when we arrived at the hotel. Our room was large and spacious and over looked the swimming pool. Can't find any fault with the hotel and the best thing about it was the fantastic staff who were able to help with anything we required.

6/10 Okay

Verified traveller

Liked: Cleanliness
Ok but there are better choices in Siem Reap
Would not return on a future trip as there are nicer hotels in the same price range.

8/10 Good

vengly, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool , big room and tasty breakfast
It was a very pleasant to stay. Great pool and tasty breakfast.

10/10 Excellent

John, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cozy hotel
Our room is huge, clean and comfortable. The staff is amazing. Very friendly and helpful.

8/10 Good

Gabiota

Liked: Cleanliness, staff & service, room comfort
Asia Trip
This is a good place, we just had some troubles with breakfast time that run from 6 am to 10 am. Some days we showed up around 9:40 and the staff were already cleaning and taking away the food. Also we we're there close to the Chinese New Year celebration so the place was full and took us some time to find available table at breakfast!

8/10 Good

cris, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Pool
The pool was super compared to other hotels with tiny pools. It was an easy $3.00 USD by tuk tuk to old town and pub street.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed.
Everything was a disappointment, from the clogged shower drain (and subsequent bathroom flood) to the poor service (not once but twice) at the restaurant (where it took well over an hour for food to arrive, while we were the only patrons), to the noisy rooms due to paper thin walls (and tour groups arriving at 4am), to the bugs in the room. This hotel is located on the main road, but with nothing in walking distance.

10/10 Excellent

Cassie, SA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
All the staff were very helpful and polite, and the hotel was very nice as was the room. We weren't there for very much of our stay but was nice to come back to such a nice place after being in the city all day.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not particularly welcoming
Kept waiting at the airport for ovet an hour ad hotel was not aware that a pick up was arranged via email Staff apeared indifferent At the pool for a couple of hours; nobody came to see if I would like to have something to eat or drink Quality of food was poor

10/10 Excellent

Christian, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful. Pretty much sums it up
Everything about the experience was terrific, from the staff to the location to the room/facility amenities. Would definitely stay again.

10/10 Excellent

Alexis Plaza, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
From the moment I was taken from the airport to the hotel everything was just perfect. Would stay again for sure. The service is outstanding.

10/10 Excellent

paul, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
siem riep
Beautiful hotel recently refurbished, friendly staff, food size rooms

8/10 Good

fun, oz

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Nice hotel and excellent staff. A bit far from everything and saw rats running around pool. Wifi poor connection. Staff very helpful and pleasant

8/10 Good

EStrait

Liked: Cleanliness, staff & service, room comfort
Comfortable, Clean Rooms, Great Pool!
The room itself was clean and nicely decorated. It was kind of odd that we had a shower in our bedroom, with the toilet and sink being in a separate room. But the glass was frosted so it wasn't too big of a deal. The staff was excellent, the front desk will set up any of the temple tours you want to do at a very reasonable price (for the tuktuks). If you tried to set it up by yourself, you'll likely pay much more than what they've had the drivers agree to. They will also help with any other travel needs you might need, they helped us arrange bus tickets through Giant Ibis. The hotel itself was great, like most hotels everything is overpriced compared to the street prices. The spa only offered massages, no nails or anything else. But the pool looked great! Very well decorated and classy. The breakfast buffet was well stocked with plenty of options from breakfast food, to lunch food, to Asian food, European/ Western food. Great place to stay for the price, only downside was it was a 10min tuktuk ride into town, each time you wanted to go. But it was closer to the airport.

10/10 Excellent

Carolina, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Lovely staff

6/10 Okay

Kramer2nd, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as nice as expected
We had just spent a few nights at a much lower cost hotel that gave better service. Yes this place is nice looking, but due to its size, unless you are a large tour group, it is hard for them to give you a high level of service that a smaller place can easily do. Their breakfast was large, but not high quality and it is everyone for themselves when you compete against the large tour groups. The stay was just fine and was close to the airport which is why we chose it, but for the price, there a many other options for less that are better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a base for sightseeing
The hotel is very nice, very comfortable and with excellent staff, Sokkol makes you feel very welcome and makes sure the guests are very well looked after. The pool is very nice and the room was in excellent condition.

10/10 Excellent

Ken, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
A great all round hotel. I had a great room with a view of the pool, staff were great, very helpful, nice pool, excellent breakfast buffet. Good massage in the Spa as well...In short I had nothing to complain about.

10/10 Excellent

Brian, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel ever
Fantastic hotel, staff, location. I can't say enough positive things about our stay. Because we stayed 3 nights they upgraded us, gave us free dinner , and a massage. The staff were exceptional. Book your tours through them as well, cheaper than on street. This hotel is amazing.

10/10 Excellent

shahira, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and friendly staff
Very big and clean room with comfortable beds. We booked a superior room but was upgraded to a triple deluxe room. The staff is very friendly and helpful. Helped us to arrange tours around siem reap. Overall good experience and highly recommended.