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Hotel Big Sur

3.0 star property
Hotel in Natales with free breakfast and 24-hour front desk

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Located near the airport, Hotel Big Sur offers complimentary breakfast, a manager's reception, in-room WiFi, and a lobby with coffee or tea. Guests appreciate the attentive staff and the smoke-free environment.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Private bathroom
Daily housekeeping
  • 17 sq m
  • Sleeps 2
  • 1 Twin Bed and 1 Large Twin Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Private bathroom
Daily housekeeping
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Private bathroom
Daily housekeeping
Desk
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
69 Manuel Bulnes, Natales, Magallanes y la Antártica Chilena, 6160000

What's nearby

  • Costanera - 3 min walk - 0.3 km
  • History Museum - 4 min walk - 0.4 km
  • Puerto Natales Casino - 8 min walk - 0.7 km
  • Plaza de Armas - 9 min walk - 0.8 km
  • Old Pier - 9 min walk - 0.8 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 20 min drive

Restaurants

  • ‪Baguales Brewery & Restaurant - ‬8 min walk
  • ‪Slowly Bar - ‬6 min walk
  • ‪El Puesto Restobar - ‬7 min walk
  • ‪Patagonia Dulce - ‬3 min walk
  • ‪Masay Pizza & Sandwich - ‬5 min walk

About this property

Hotel Big Sur

Hotel near the airport
Hotel Big Sur provides amenities, such as a free breakfast buffet and a free daily manager's reception. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Coffee/tea in reception, a 24-hour front desk and a lift
  • Smoke-free property
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Hotel Big Sur offer amenities, such as free WiFi.
Extra amenities include:
  • Restaurant dining guides, guidebooks and local maps
  • Daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • Coffee and tea in common areas
  • Free daily manager's reception

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a first aid kit

Property is also known as

Hotel Big Sur Hotel
Hotel Big Sur Natales
Hotel Big Sur Hotel Natales

Frequently asked questions

Is Hotel Big Sur pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Big Sur?

Check-in begins at 2:00 PM.

What time is check-out at Hotel Big Sur?

Checkout is at 11:00 AM.

Where is Hotel Big Sur located?

Situated near the airport, this hotel is within a 5-minute walk of Última Esperanza Fjord, Costanera and History Museum. Puerto Natales Casino and Plaza de Armas are also within 10 minutes.

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Reviews

Hotel Big Sur Reviews

8.6

Excellent

9.4

Cleanliness

8.6

Amenities

9.0

Staff & service

9.0

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 67 out of 124 reviews
Rating 8 - Good. 36 out of 124 reviews
Rating 6 - Okay. 13 out of 124 reviews
Rating 4 - Poor. 3 out of 124 reviews
Rating 2 - Terrible. 5 out of 124 reviews

Reviews

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close by the water, shopping and dining.
Stayed 1 night in Mar 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms, great staff and well located.
Stayed 2 nights in Apr 2023

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option

Great value for money with breakfast included
Stayed 1 night in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place

Very comfortable, excellent location and friendly, helpful staff. I was very happy that I could have a late checkout while I waited to board the ferry nearby, (well worth the extra $).
Stayed 1 night in Jan 2025

10/10 Excellent

joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service, very clean, great location, nice breakfast. A plus is that breakfast open early ( 6 am) then you can have breakfast before your excursion Only negative is the room size
Stayed 5 nights in Jan 2025

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locatio and new
Stayed 1 night in Mar 2023

8/10 Good

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and a nice room ! Thanks
Stayed 1 night in Oct 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and simple. The staff was great and breakfast and good. Would definitely return.
Stayed 3 nights in Apr 2024

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great simple hotel

Nice, clean, simple spot. good breakfast. I lost my phone and the staff were extremely helpful, letting me use their computer etc.
Stayed 2 nights in Feb 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well organized. Close to downtown, dining and the shoreline. Helpful with trekkers heading to Torres del Paine National Park

8/10 Good

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New need time to improbe but nice place
Stayed 1 night in Mar 2023

6/10 Okay

Benjamin

Liked: Cleanliness, staff & service
Lovely new hotel. Friendly staff Clean hotel Great location Good price for money Average breakfast Noise problem in the bedroom. The walls are so small that you can hear the guests in the bedroom near yours.

10/10 Excellent

Les

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new.
Stayed 1 night in Feb 2024

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
As others have mentioned, the walls are quite thin so you can easily hear through them. Thankfully when I was there all of the guests were very respectful and quiet so it wasn’t that big of an issue. The staff were great, very friendly and helpful
Stayed 3 nights in Feb 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Nov 2024

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great.

Right now it is an amazing place to stay and great value. I don't know if the build quality is good enough though. Coffee machine was broken, which is unacceptable to me. Also the room is small, so probably not the best if you want to stay for a week. Still, the best hotel i've had in chile.
Stayed 1 night in Nov 2023

4/10 Poor

Helen

Disliked: Cleanliness, room comfort
This place is SO loud. The hallways are terrible. If you are exhausted after trekking, or wanting a relaxing retreat, this isn’t a place for you. If you are wanting a place to literally rest your head and nothing else, first up and last home, you’ll be fine. Otherwise you’ll be awoken. Many bugs and no air con too. Also no tv
Stayed 1 night in Mar 2024

2/10 Terrible

Ian

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The floors in the hallways have grates in them letting noise echo throughout the building. There is no soundproofing of any kind so you can hear every word of conversations happening several floors below you and of people in the room next door. The floors of the room were also disgustingly dirty, they clearly had not been cleaned in weeks or months.
Stayed 1 night in Feb 2023

8/10 Good

TRINNAKATE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, clean and comfortable

Good location, clean and comfortable. No elevator for guests but only for your bags. You can find good restaurants, big and small supermarkets, and shops around the hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, close to everything!
Stayed 1 night in Apr 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Good breakfast. Staff are very helpful. Short walk to the waterfront. My friend and I left our luggage at the hotel for safekeeping while we embarked on our 8-day O Circuit Trek trip. I will stay at this hotel if I visit Puerto Natales again.
Stayed 1 night in Mar 2025

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Be aware

Friendly hotel and simplistic design. Unfortunately paper thin walls make it difficult to sleep and it’s quite close to a noisy harbor.
Stayed 3 nights in Mar 2025

10/10 Excellent

FRANCISCO XAVIER TORRES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 3 nights in Feb 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent staff and service.

We stayed two nights a few days apart. The first room was not very good. Things did not work well in it. They made up for it with our next night. Stay gave us a wonderful room where everything worked beautifully warm and cozy hotel overall!
Stayed 1 night in Feb 2025

10/10 Excellent

Jong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and professional. The unit is little small but it was functional. You can hear the echoes of doors opening/closing through the hallway, but unit has ear plugs to reduce the noise. The breakfast had time slots to limit the number of guests at the same time in cafeteria, so it wasn't crowded. The food was great with lots of options.
Stayed 1 night in Jan 2025