Poolside bar

Reviews of Riu Palace Paradise Island - Adults Only - All Inclusive

4 out of 5
Riu Palace Paradise Island - Adults Only - All Inclusive
6307 Casino Drive, Paradise Island, New Providence

Reviews

8.0

Very good

Rating 10 - Excellent. 962 out of 2334 reviews" "
Rating 8 - Good. 700 out of 2334 reviews" "
Rating 6 - Okay. 333 out of 2334 reviews" "
Rating 4 - Poor. 186 out of 2334 reviews" "
Rating 2 - Terrible. 153 out of 2334 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah Jo, Milton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are exceptionally pleasant and accommodating! I love it there because it is not a huge property because I have trouble walking any distance! I wish they had a shuttle at a good price
Stayed 7 nights in Mar 2024

2/10 Terrible

Joshua

Travelled with partner
Disliked: Staff & service
Honestly the worst hotel experience I’ve ever had. From the second we walked in, staff were unfriendly, and we waited at the desk for 30 minutes while 6 employees chatted behind the desk and one employee addressed the line of people. We booked an ocean view suite and were given a suite in the back of the hotel looking over another part of the building. Room was cleaned 1x in our 4 day stay. The food was awful, and even though we were told they would accommodate restrictions/allergies, they would look my girlfriend in the face and tell her they would make her something without oil, then turn and douse the food with oil. We were given the wrong room, with stains on the bed and no bath towels?! Because of the food, my girlfriend had terrible stomach issues, and when we messaged about tea or medicine, we’re simply ignored. I would never, ever recommend you stay here. It’s worth paying 2-3x anywhere else, if you must, to avoid this property.

10/10 Excellent

Cheryl Lynn, Tulsa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really enjoyed our stay here!
Stayed 4 nights in Mar 2024

10/10 Excellent

Rajen

Stayed 5 nights in Mar 2024

8/10 Good

Melody, Austin

Travelled with partner
The staff goes over and above to tend to one’s needs/wants. However, the building itself is in need of some renovations. The plumbing in the toilets and sinks drained incredibly slow. There was a rainy day and the roof leaked in several areas. The staff was all top notch!!!
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear Melody,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

10/10 Excellent

Kathleen Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time there and I had a great time. Weather was beautiful and the staff were very friendly. The buffets had a nice variety of food to choose from. Restaurants were also very good. Overall, no complaints!
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear Kathleen Mary,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anytime I travel and see a RIU property for booking, it’s what I always choose. And this property was a perfect choice for my Bahamas trip!
Stayed 4 nights in Mar 2024

8/10 Good

vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet options we’re limited
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear vincent,Thank you so much for taking the time to review your stay and for the rating!We are disappointed however that you were not entirely satisfied with our food choices.We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Paradise IslandOnline Reputation Manager

6/10 Okay

Anush

Liked: Cleanliness
Stayed 5 nights in Mar 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 6 nights in Mar 2024
Response from Hotel Riu Palace Paradise Island Online Reputation on 26 Mar 2024
Dear Margaret,Thank you very much for being our guest.The best compliment is learning you had a pleasant stay.Your wonderefull feedback will be passed on to our team.We really look forward to welcoming you again soon!Loving Regards, Margaret,Hotel Riu Palace Paradise IslandOnline Reputation Manager

10/10 Excellent

Stephanie Ann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had amazing views. I love that it was not big and everyone was very friendly. Easy access to the beach.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 25 Mar 2024
Dear Stephanie Ann,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We only wish, with all our heart, to welcome you again at any time in any of our facilities.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

8/10 Good

Casandra Lynn

Travelled with group
Liked: Cleanliness, staff & service
The beach was nice and clean but the amount of people walking and selling items while you sit and relax was to much.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 25 Mar 2024
Dear Casandra Lynn,Thank you very much for your kind words and for your fantastic review.We are very happy that you had a great holiday with us.You can trust that we will record your comments and take them up with the appropriate departments.We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for the price. Not flashy, a bit dated but the staff is amazing. The resort is clean. We felt safe the entire time. Used Craig Sherman for all transport and he was great too! Went fir a family vacation and everyone enjoyed their time.
Stayed 5 nights in Mar 2024
Response from Hotel Riu Palace Paradise Island Online Reputation on 26 Mar 2024
Dear Cassandra,Thank you very much for being our guest.The best compliment is learning you had a pleasant stay. Your wonderefull feedback will be passed on to our team.We really look forward to welcoming you again soon, Cassandra!Kindest Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

6/10 Okay

amelia

Disliked: Amenities
I like the location . It was on safe area and had access to their private beach. The room was good size and comfortable. My complain was the food. Not a great variation and the quality of the food wasn’t that great
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear amelia,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience and we are sorry you were not entirely satisfied with the food choices as we give great importance to meet all guests expectations.Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Palace Paradise IslandOnline Reputation Manager

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities
1. Was not very clean compared to the many other RIU(S) we have stayed in. 2. The staff was not as friendly as the other locations. 3. We ♥️ RIU but this location could use some love.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 25 Mar 2024
Dear John,Thank you for sharing your feedback with us! As we are committed to provide excellent services to our guests, we are sorry to hear about your disappointment during your visit and that we did not manage to live up to your expectations this time.We will of course share your impressions with the corresponding team for an adequate follow up as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience.We remain with warm regards, Hotel Riu Palace Paradise IslandOnline Reputation Manager

8/10 Good

Milko F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love the staff
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Kim,We sincerely appreciate your kind words. Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

10/10 Excellent

Joann

Travelled with partner
Liked: Amenities
Excellent customer service!
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Joann,thank you for your review. We are glad to know that we lived up to your expectations. We hope that soon you will choose to spend a few days with us and live a new unforgettable experience.Best wishes, Hotel Riu Palace Paradise IslandOnline Reputation Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not sure what to expect but was very happy. The rooms are a bit dated but clean, the lobby area is very nice as are all of the restaurants. I really liked that this is not a mega resort and all of the restaurants are accessible from the lobby area. I enjoyed the Calypso Bar and the entertainment was adequate. Food at the buffet was average. The food at the restaurants was good although at the Bamboo Steakhouse my food was lukewarm to cold. The beach area is a little small and the sun is limited due to the structure of the building but when I wound up in the shade, I just moved to the pool area. I was always able to find a lounge chair which was nice. The pool bar was great and even if there was a line it moved quickly. Overall I recommend this resort, especially if traveling solo.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 20 Mar 2024
Dear Kathleen,We appreciate your words from the bottom of our hearts.Obtaining a rating from you like the one you give us encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

4/10 Poor

Rebecca, Brookfield

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The only reason I have this place 2 stars is because the entertainment staff do a really good job trying to make sure everyone is having a good time. This place is great if you are a midwestern spring breaker. This is what they are used to and therefore the staff in general is not amused. The food at the buffet is TERRIBLE. Breakfast is ok. Ugh I could go on and on, but why? This is not a place to go if you expect good service and quality.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 19 Mar 2024
Dear Rebecca,Thank you for your comment,We are sorry that you left our facilities with those feelings.Although we are happy to know that you enjoyed the wide and varied gastronomic offer served at breakfast and also the entertainment team that we have, we are sorry that we did not meet your expectations in the aspects that you mentioned to us.Let us inform you that we have recorded your observations and will share them with the appropriate departments to continue perfecting our services day by day.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stuff was pleasant
Stayed 2 nights in Feb 2024
Response from Online Reputation Manager on 20 Mar 2024
Dear Kevin,Thank you for your comment,We are really happy for the wonderful review you have given us.We would love for you to visit us again and to be able to offer you another equally pleasant experience for you.Also, please know that we have felt very satisfied with our work as well as with having served you.I hope to visit us again soon.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

6/10 Okay

Renita

Travelled with family
Liked: Cleanliness
The housekeeping staff stole my passport and several ear rings that I purchased in town. She finally confessed, but i'm hoping she got fired.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 19 Mar 2024
Dear Renita,Thank you for your comment,Let us tell you that we are surprised by his words.With the insufficient data you provide us, such as his name, we inform you that it is not possible for us to investigate the facts in depth through this channel.In any case, our hotel is a completely safe place where our guests always enjoy quiet and unforgettable vacations.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

6/10 Okay

Rebecca, seattle

Travelled with group
Liked: Cleanliness
Decent all-inclusive but definitely not worth price paid. Rooms nice, good house keeping and awesome shower. Average bed and terrible pillows. Average food at best, average to good service. Small but adequate and clean gym. Entertainment staff hard working and good. Don’t go during college spring break, unless you are college age and in a frat or sorority!
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 19 Mar 2024
Dear Rebecca,Thank you for sharing your concerns with us!We would like to apologize that you felt disturbed by some of our other guests and the noise at our hotel. The main priority at our resorts is to give our best to make all of our guests feel comfortable. We assure you that we will share your impressions with our management team so that they can follow up and take action if needed!It is our hope that you will again give us a chance to change your opinion about our hotel.Best Regards, Hotel Riu Palace Paradise IslandOnline Reputation Manager

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoy my Birthday trip, I was pleasantly impressed by how hard the employees worked. Only thing I would suggest is more music around the pool area . Thank you for a excellent Birthday!
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 20 Mar 2024
Dear Tammy,thank you for your review of our hotel Hotel Riu Palace Paradise Island.It was a pleasure having you stay with us and we are glad that you enjoyed all aspects of our property.We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu Palace Paradise IslandOnline Reputation Manager

10/10 Excellent

Shailla Mara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would stay again.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 19 Mar 2024
Dear Shailla Mara,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.We would love to have you visit us again, so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

6/10 Okay

Kathleen

The buffet was just average and it is difficult to get reservations at the sit down restaurants which had much better food. The nice thing was the beach staff brought you a chair and umbrella when you went out.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 18 Mar 2024
Dear Kathleen,Thank you very much for staying at Riu and for sharing your feedback with us.We are sorry to learn that you didn’t agree with our specialty restaurants booking system and that you were not entirely satisfied with the buffet food choices as we give great importance to meet all guests expectations.Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu Palace Paradise IslandOnline Reputation Manager

6/10 Okay

Rosanne

Travelled with partner
Liked: Cleanliness
Reservations were difficult to get for dinner. Food was below average. Room had only one chair. Asked for towels and never received them.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 18 Mar 2024
Dear Rosanne,Thank you for choosing us and for sharing your review.It is disappointing to hear that you did not fully enjoy our resort.You may rest assured all your comments had been cascaded to the responsible department for a proper follow up with the purpose of improving the hotel and service we give our guests.We hope you will decide to give us the opportunity to welcome you soon again and prove that your unsatisfactory stay was an exception! With best regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

8/10 Good

Kristine j

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

8/10 Good

Puran

Travelled with partner
First time at the RIU and people negative review was either corrected or was a lie
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 18 Mar 2024
Dear Puran,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Paradise IslandOnline Reputation Manager

10/10 Excellent

John M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the RIU palace to be exceptionally clean. We had an excellent stay here and would recommend it to everyone we know
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 18 Mar 2024
Dear John M,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Palace Paradise IslandOnline Reputation Manager

10/10 Excellent

Brandon Ramone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Peaceful. Clean. FUN!
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 19 Mar 2024
Dear Brandon Ramone,Thank you very much for choosing us and for sharing your review about your last stay.We appreciate your comments regarding your stay.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

10/10 Excellent

Kevin, Suitland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and service…
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 15 Mar 2024
Dear Kevin,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to exceed your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace Paradise IslandOnline Reputation Manager

10/10 Excellent

Harry, Lititz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riu Palace Paradise Island 4 nights trip for me and my wife was better than expected. Smooth early checkin and complimentary upgraded room was offered and ready early. Food was very good especially in the buffet with plenty of options for breakfast lunch or dinner. We got reservations for 2 specialty restaurants, Krystal & Bahamas steakhouse, both with excellent service and delicious food steaks and seafood. The beach is literally just a few steps away and is lovely. Pools not our thing but drinks were always quick and tasty. We will be back for a third visit TBD.
Stayed 4 nights in Mar 2024
Response from Hotel Riu Palace Paradise Island Online Reputation on 13 Mar 2024
Dear Harry,We are delighted to read your fantastic feedback.It is great to learn you enjoyed your stay, our staff fells rewarded when reading our guests left with happy memories.We are really looking forward to your next visit.Thank you for your loyalty, Harry.Warmest Regards, Hotel Riu Palace Paradise IslandOnline Reputation Manager

8/10 Good

Debra Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, very nice resort. Loved the volleyball and pools. Wish there was couple more things to do.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 13 Mar 2024
Dear Debra Lynn, Thank you for sharing your experience regarding at Hotel Riu Palace Paradise Island.We are delighted to read that you enjoyed your stay, and highlighted our colleagues. We think they are great, too!We would love to welcome you back soon.Kind regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property directly on the beach. Great for a relaxing vacation. Plenty of food options especially if you enjoy steak. Try to make reservations for specialty dining early, they book up fast. On site spa was great. Only flaw is the lack of entertainment on the resort. If your looking for a party trip this may not be the place for you. If your looking for a beautiful beach, Great food, drinks and relaxation with no kids this week be perfect. You always have the option to explore outside the resort also.
Stayed 3 nights in Mar 2024
Response from Hotel Riu Palace Paradise Island Online Reputation on 13 Mar 2024
Dear Gerald,We are so pleased to read that your experience was positive.We really thank you for your fabulous ratings, it is very much appreciated.Your kind remarks will be shared.Kindest wishes, Gerald,Hotel Riu Palace Paradise IslandOnline Reputation Manager

10/10 Excellent

Mateusz

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riu was a smaller size resort but extremely clean. Miles of beach to walk. Staff stays on top of entertainment and they make you feel like at home. Beautiful downtown. We rented side by side from A&A rentals( best price and staff you can ask for) and went to explore. I’ll be back for sure.
Stayed 4 nights in Mar 2024
Response from Hotel Riu Palace Paradise Island Online Reputation on 13 Mar 2024
Dear Mateu,It makes our efforts worthwhile when we read that our beautiful guests enjoyed a much-deserved holiday.Thank you very much for your fantastic review.Wishing you visit us again very soon!Kindest Regards, Mateu,Hotel Riu Palace Paradise IslandOnline Reputation Manager

8/10 Good

Eileen

Liked: Staff & service
Stayed 4 nights in Mar 2024

6/10 Okay

Catherine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stay at lots of RIU this one is my least favorite, entertaining poor and staff very nice food as expected not enough of the local food offered, nothing to the hotel boring only good thing it's next to Atlantis RIU normally email prior to visit there was no correspondence nothing, we are members and no transportation was offered even after we spoke to front desk the answer was next to none Not sure we will continue with RIU
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 15 Mar 2024
Dear Catherine, Thank you for taking the time to leave a review about your most recent stay with us.We are deeply sorry that you had such a negative experience with us, and that you left us thinking that we clearly missed the mark on multiple aspects of your stay.We really wish we had known about the issues you faced during your stay, because then our colleagues would have had a real opportunity to turn your stay around for you.Please accept our sincere apologies for not all aspects of your stay being acceptable, as we certainly never want to give a bad impression of our services.In regards to the transfer we kindly encourage you to contact Expedia.We hope that you will give our hotel another chance so we can impress you.Kind regardsHotel Riu Palace Paradise IslandOnline Reputation Manager

8/10 Good

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a great time. The only issue we had was the two queen beds put together instead of getting a king bed. It was very uncomfortable to sleep in. And the restaurants being booked out so fast was annoying. The buffet was good but not the best. The staff is great. Our favorite part was the pool bar, the bartenders are fun. Anthony the bartender was our favorite. Great location just the hotel is a little rundown. In conclusion, I would come here again.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 13 Mar 2024
Dear Adriana,Thank you very much for your review! We are very happy to read that overall we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Palace Paradise IslandOnline Reputation Manager

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property on the beach. The staff was fantastic. A few more activities on the property would be great.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 13 Mar 2024
Dear Edward,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace Paradise IslandOnline Reputation Manager

4/10 Poor

Kathy

Disliked: Amenities
The employees didn’t interact with us. The drinks were terrible . Maid service was not good. Front desk employees acted like I was an inconvenience to them. Everyone we talked to said the same thing they would not come back. Half the time they did not do scheduled activities. Nothing to do. This is the first time I’m leaving a bad review.
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on 13 Mar 2024
Dear Kathy, Thank you for taking the time to share your feedback.It saddens us to hear that your stay was anything less than pleasing.Certainly, this is not the kind of experience we would like our valued guest to have and we apologize for any inconvenience this may have caused you during your stay. We take complaints very seriously at our property. Please know, that your voice has been heard and this and we will use your feedback to optimize operations where necessary.It is our hope that you provide us an opportunity to be at your service again. Warm regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

10/10 Excellent

Synoeuth

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Mar 2024

4/10 Poor

Bernecia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Nicole Strondak

Travelled with family
Great value to the property. Beach is nice, pools good. The rooms could use an update.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 11 Mar 2024
Dear Nicole Strondak,Thank you for your comment.We are happy to know that you enjoyed the wonderful beach and the facilities in general.Although you have no doubts, we take note of your observations and we will discuss them with the corresponding departments to continue improving every day.I hope you will give us the opportunity to welcome you again at one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide to our guests.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

10/10 Excellent

Kyle M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Vacation!! Thank You
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 8 Mar 2024
Dear Robyn,Thank you for your comment,It is very gratifying to receive such positive feedback as yours. It is very gratifying to receive such positive feedback from you, so we can see that we are continuing our efforts to do our best.We hope that you will visit us again soon at one of our facilities and provide you with another 100% satisfactory experience.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

10/10 Excellent

Nathan Alan

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely had an amazing time on our honeymoon in paradise island. Everyone was extremely friendly. We ventured off from the resort and enjoyed local restaurants. Best food we’ve ever had!
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on 8 Mar 2024
Dear Nathan Alan,Thank you very much for choosing to spend a wonderful holiday with us.We hope that you will come back to stay with us again, so that we can offer you another 100% satisfactory stay in our company.We look forward to hearing from you.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was unfailingly friendly. The buffet was the best! The food was presented nicely, and the variety was immense. It was also very tasty. We thought the food in the restaurants ( we didn’t get to the Japanese restaurant) was not so good. The lobster was rubbery and the steak was tough. Overall a great hotel
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on 6 Mar 2024
Dear Janet,Thank you for sharing your experience.We are very happy to receive a review like yours and we hope that, soon, you will give us the opportunity to welcome you again in one of our facilities and provide you with an equal or better experience than the one you had.We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager