Water park

Reviews of Comfort Suites Paradise Island

4 out of 5
Comfort Suites Paradise Island
Paradise Island Drive, Paradise Island, New Providence

Reviews

8.0

Very good

Rating 10 - Excellent. 487 out of 1211 reviews" "
Rating 8 - Good. 380 out of 1211 reviews" "
Rating 6 - Okay. 193 out of 1211 reviews" "
Rating 4 - Poor. 88 out of 1211 reviews" "
Rating 2 - Terrible. 63 out of 1211 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Francisco Javier

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Great location! Older property in need of upgrades in the rooms. Bathroom rooms cleanliness was bad. Comfortable beds
Stayed 3 nights in Apr 2024

10/10 Excellent

Lance M

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Admission to Atlantis! Walk to shops and restaurants. Breakfast every morning was great!
Stayed 4 nights in Apr 2024
Response from Comfort Suites Management Team on 23 Apr 2024
Good Day Lance,Warm Comfort Greetings! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Warm Regards,

6/10 Okay

Jay W, Daniel Island

Travelled with family
Disliked: Property conditions & facilities
The hotel needs to be remodeled.
Stayed 2 nights in Apr 2024
Response from Comfort Suites Management Team on 23 Apr 2024
Warm Comfort Greetings Jay,We are writing to address the feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As a valued guest your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience. We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. Thank you for bringing your concerns to our attention and we wish you a great rest of your day.Warm Regards,

10/10 Excellent

Gordon F

Liked: Cleanliness, amenities, property conditions & facilities
The Personnel they were fantastic.
Stayed 3 nights in Apr 2024
Response from Team Comfort Suites on 22 Apr 2024
Warm Comfort Greetings Gordon F,Thank you for sharing your wonderful experience with us and we look forward to hosting you again in Paradise.Yours in hospitality

8/10 Good

john

Liked: Cleanliness, amenities
All was good except vending machines didn’t
Stayed 3 nights in Apr 2024
Response from Comfort Suites Management Team on 23 Apr 2024
Good day John,Warm Comfort Greetings! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Warm Regards,

6/10 Okay

Seslyn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property need more access for people in wheelchair and strollers, they need to be closer access to the dinning room.
Stayed 2 nights in Apr 2024
Response from Team Comfort Suites on 22 Apr 2024
Warm Comfort Greetings Seslyn,We value and appreciate your feedback - this feedback is important to help us become even better.Thank you for staying with us and we look forward to hosting you on your next visit to Paradise.Yours in hospitality,

2/10 Terrible

Yolanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property!!!! Breakfast was great daily. Would definitely stay here again!
Stayed 4 nights in Apr 2024
Response from Comfort Suites Management Team on 21 Apr 2024
Good Day Yolanda,Warm Comfort Greetings! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Warm Regards,

10/10 Excellent

Angeline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brianna was great! That is an amazing crew you have. Thank you! I will definitely come back.
Stayed 2 nights in Apr 2024
Response from Comfort Suites Management Team on 21 Apr 2024
Good Morning Angeline,Warm Comfort Greetings! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Warm Regards,

10/10 Excellent

Robert, North Andover

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved having breakfast and going over to Atlantis for the day to come back and relax by the pool. Staff was amazing!
Stayed 5 nights in Apr 2024
Response from Comfort Suites Management Team on 21 Apr 2024
Good evening Robert,Warm Comfort Greetings! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Wrm Regards,

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Grounds are beautiful and restaurant and breakfast very good. Enjoyed our stay!
Stayed 5 nights in Feb 2024
Response from Comfort Suites Management Team on 21 Apr 2024
Good evening Kelly,Warm Comfort Greetings! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Warm Regards,

6/10 Okay

Joanne B, Clifton

Liked: Cleanliness, amenities
There was construction going on across the street from the hotel. Super noisy at the pool not relaxing at all. They had speakers by the pool they could’ve played music or something to drown out the construction. They were power washing the pool area as well, so that was noisy and inconvenient you couldn’t walk around. Came to my room to make the bed or change the towels. I left some thing in the hospitality room and conveniently it was never located.
Stayed 2 nights in Apr 2024
Response from Comfort Suites Management Team on 21 Apr 2024
Good day Joanne,We are writing to address the feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As a valued guest your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, and it is clear that we fell short in your case. We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn more about your specific issues as listed so that we can take corrective actions and prevent similar occurrences in the future.Again, thank you for bringing your concerns to our attention.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Staff were extremely attentive and helpful, hotel and restaurant. Close walk to Atlantis and well worth the savings from staying at Atlantis
Stayed 5 nights in Apr 2024
Response from Team Comfort Suites on 18 Apr 2024
Good evening David,Warm Comfort Greetings Keisha,Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Yours in hospitality,

10/10 Excellent

Faye J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely relaxing stay we were able to use the amenities at Atlantis and the beaches were incredible and our stay was affordable!
Stayed 3 nights in Feb 2024
Response from Team Comfort Suites on 18 Apr 2024
Good evening Faye J,Warm Comfort Greetings! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Yours in hospitality,

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from Comfort Suites Management Team on 21 Apr 2024
Good Morning Aimee,Warm Comfort Greetings! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Warm Regards,

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They where very friendly
Stayed 1 night in Apr 2024
Response from Team Comfort Suites on 18 Apr 2024
Warm Comfort Greetings Keisha,Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Yours in hospitality,

6/10 Okay

Charisse Mirasol

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Found Cockroach in room, broken doors, it gave me itchy marks from my legs, it was not comfortable sleeping, breakfast was average, stinks in hallway, elevator was broken we had to get stuck for couple minutes coz elevator was shaking, rude front desk. Not happy at all.
Stayed 4 nights in Apr 2024
Response from Team Comfort Suites on 17 Apr 2024
Good day Charisse Marisol,We are writing to address the feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As a valued guest your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, and it is clear that we fell short in your case. We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn more about your specific issues as listed so that we can take corrective actions and prevent similar occurrences in the future.Again, thank you for bringing your concerns to our attention.

10/10 Excellent

Tatyana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel not to far from Atlantis and we also received day passes as well since the pool was getting redo. The staff was also very nice
Stayed 3 nights in Jan 2024
Response from Comfort Suites Management on 17 Apr 2024
Warm Comfort Greetings Tatyana,Thank you for taking the time to share such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay.Warm Regards,

6/10 Okay

Angeline, Calgary

Travelled with family and small children
Liked: Amenities
This was a great option if you want to go to the Atlantis water park. It was really good value in comparison to other hotel options on Paradise Island. As a family of 5 with 3 little kiddos, we had to book 2 rooms, which was more than we needed, so it was a little pricey. But as a family of 5 no where would allow for only one room booking. The rooms themselves were a bit dated and a bit tired. They provided a complimentary breakfast which was pretty good. It provided both hot and cold food options. The kids LOVED Atlantis. It would have been helpful at check in if they had let us know that the tap water is NOT drinkable at the hotel. They do however provide you with two small bottles of waters per room per day. Bottled water was otherwise quite expensive to purchase at the hotel. If you plan to go to the Atlantis waterpark on the day you check out you have to get your bracelet before check out time - again would have been helpful if this was conveyed at the time of check in. We brought refillable water bottles and refilled them at breakfast. Atlantis also has water stations.
Stayed 3 nights in Apr 2024
Response from Comfort Suites Management Team on 16 Apr 2024
We are writing to address the feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As a valued guest your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations.Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, and it is clear that we fell short in your case. We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn more about your specific issues as listed so that we can take corrective actions and prevent similar occurrences in the future.Again, thank you for bringing your concerns to our attention. We value your continued support and look forward to the opportunity to welcome you back to Comfort Suites, Paradise Island, in the near future for a more enjoyable and memorable stay.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Team Comfort Suites on 15 Apr 2024
Good day Jonathan,Thank you for taking the time to share such positive feedback! We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in ParadiseYours in hospitality,

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable experience
Stayed 4 nights in Apr 2024
Response from Team Comfort Suites on 15 Apr 2024
Good day Linda,Thank you for taking the time to share such positive feedback! We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in Paradise.Yours in hospitality,

10/10 Excellent

Marycolette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Team Comfort Suites on 15 Apr 2024
Good day Marycolette,Thank you for taking the time to share such positive feedback! We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in Paradise.Yours in hospitality,

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Location was a good one. Nothing outstanding about the hotel itself
Stayed 2 nights in Apr 2024
Response from Mary Hanna on 13 Apr 2024
Dear Emmanuel,Thank you for choosing comfort suites Paradise Island as your choice of accommodation.Warm Regards,

10/10 Excellent

penny, swisher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly. The hotel was clean and quiet. Close to most attractions
Stayed 6 nights in Apr 2024
Response from Mary Hanna on 13 Apr 2024
Dear Penny,Thank you for taking the time to share such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town. Warm Regards

8/10 Good

Stephen Woojin, ELKRIDGE

Liked: Cleanliness, staff & service
The location is the best because there are beaches, shopping, and restaurants nearby.
Stayed 2 nights in Mar 2024
Response from Mary Hanna on 13 Apr 2024
Dear Stephen,We are delighted that the close proximity to the beaches and restaurants met your expectations. We look forward to seeing you in the future.Warm Regards,

6/10 Okay

Michael

You get add in fee of about $40 per day for maid service, yet I got no maid service either day of my stay.
Stayed 2 nights in Apr 2024
Response from Comfort Suites Management Team on 12 Apr 2024
Good day Michael,Warm Comfort Greetings,Warm Comfort Greetings Thank you for your feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As our valued guest your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn more about your specific issues as listed so that we can take corrective actions and prevent similar occurrences in the future.Again. We value your continued support and look forward to the opportunity to welcome you back to Comfort Suites, Paradise Island, in the near future.

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good and staff was friendly; best things is the proximity to Atlantic and beach. I wish restaurant menu had more choices or breakfast more variety, but overall I’ll come back there.
Stayed 4 nights in Apr 2024
Response from Comfort Suites Management Team. on 10 Apr 2024
Thank you for taking the time to complete a review of our hotel based on your recent stay at Comfort Suites, Paradise Island. We truly appreciate your honest feedback and are delighted to hear we met your expectation.We want to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We appreciate the opportunity to learn more about your specific issues, as listed so that we can take corrective actions and prevent similar occurrences in the future.We look forward to welcoming you back to our Comfort Suites, Paradise Island in the near future,

8/10 Good

dennis

Love the hospitality
Stayed 4 nights in Apr 2024
Response from Comfort Suites Management Team. on 10 Apr 2024
Thank you for taking the time to complete a review of our hotel based on your recent stay at Comfort Suites, Paradise Island. We appreciate your feedback and are delighted to hear we met your expectation. We look forward to welcoming you back to our Comfort Suites, Paradise Island in the near future.

8/10 Good

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Comfy beds & clean room. Water pressure was extremely poor. Showering was a challenge.
Stayed 5 nights in Apr 2024
Response from Comfort Suites Management Team on 13 Apr 2024
Good day Heather,Warm Comfort Greetings Thank you for your feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As our valued guest your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn more about your specific issues as listed so that we can take corrective actions and prevent similar occurrences in the future Again. We value your continued support and look forward to the opportunity to welcome you back in the near future.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff very accommodating I found friendlier then staff at atlantis
Stayed 4 nights in Mar 2024
Response from Mary Hanna on 9 Apr 2024
Dear Susan,Thank you for taking the time to share such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued Expedia members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient
Stayed 4 nights in Apr 2024
Response from Mary Hanna on 9 Apr 2024
Greeting from the Sunny Bahamas,Thank you for choosing Comfort Suites Paradise Island for your recent stay and for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back again soon for another enjoyable experience, at your hotel of “Choice”.Warm Regards,

4/10 Poor

Teresa

The bed was not very comfortable and the staff did what they could to accommodate us but it was what it was. The air conditioner was old and loud and the room smelled musty. If we could have opened the sliders to get some fresh air it might have been better. We stayed for 3 nights then asked Expedia to tried to get a refund so we could move somewhere else for the last 2 nights but the manager did not approve the refund so we ended up rebooking the flight and going home 2 days early.
Stayed 4 nights in Apr 2024
Response from Mary Hanna on 9 Apr 2024
Dear Teresa,Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the Air conditioning unit on your recent visit. I have shared your feedback with our engineering department to better handle these types of situations differently in the future. Feedback from our Expedia members on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,

8/10 Good

Cyril

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is beautiful and clean. The room I stayed at however needed to be upgraded. I didn't like that there was no microwave in the room and the fridge is old. Access to Atlantis is a big plus as well at the the vouchers for Comfort Suites.
Stayed 3 nights in Apr 2024
Response from Mary Hanna on 9 Apr 2024
Dear Cyril,We really appreciate you taking the time out to share experience with us. Thank you for giving us valuable feedback and considered our hotel with good options to have a great experience, especially with our clean environment and all the play of the Atlantis Water Park and our team’s friendliness and attentiveness.Our hotel prides itself with great service our team delivers and to hear that you have received this service is excellent. Great feedback like yours inspires our team to continue to deliver their great service and commitment.Warm Regards,

8/10 Good

LaKrista

Liked: Cleanliness, staff & service
I enjoyed my short stay. I did not have the opportunity to take advantage of the Aquaventure but I did get to do some shopping at The Atlantis!
Stayed 2 nights in Apr 2024
Response from Mary Hanna on 8 Apr 2024
Dear Lakrista,Thank you for taking the time to share such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest.Warm Regards,

10/10 Excellent

Danielle Molina, Maumee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything, close to Atlantis , property is beautiful. Nice staff , easy to get transportation. My family enjoyed the free breakfast, beautiful pool and housekeeping was amazing . No issues at all . Very close to shopping and dining. Cannot wait to go back !
Stayed 5 nights in Apr 2024
Response from Mary Hanna on 8 Apr 2024
Greeting From The Sunny Bahamas,Thank you for taking the time to share your stay with us we are delighted to hear such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words.We take great pride in Comfort Suites Paradise Island and the services we provide for our valued Expedia Guest.We look forward to hosting you in the near future.Warm Regards,

8/10 Good

Robert, Carmel

Travelled with partner
excellent access to Atlantis
Stayed 2 nights in Apr 2024
Response from Mary Hanna on 8 Apr 2024
Dear Robert,Thank you for Staying with us at Comfort Suites Paradise Island. We are glad that you've taken advantage of the Atlantis access.We look forward to hosting you again.Warm Regards,

10/10 Excellent

Rubén

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 7 nights in Mar 2024
Response from Mary Hanna on 8 Apr 2024
Dear Ruben,Thank you for such a Positive Review.Warm Regards,

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was very nice. Vending machines didn’t work, but we were able to buy from front desk. Really easy and nice access to the Atlantis. Overall a wonderful trip and stay.
Stayed 5 nights in Apr 2024
Response from Mary Hanna on 8 Apr 2024
Dear John,Thank you for taking the time to fill out the online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guests. We are so glad you enjoyed your stay.Your comment regarding the Vending machines is acknowledged and we will ensure that this does not affect any incoming guest thank you for bringing it to our attention. We look forward to providing you with wonderful accommodations and experiences each time you are in The Bahamas. Warm Regards,

10/10 Excellent

Allison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and great! They let us store our bags before checkin so that our kids could go to the pool. The bartenders were friendly as were the breakfast attendants! Our rooms were clean and linens refreshed after coming back each afternoon from Atlantis. Overall it was a great value and location!
Stayed 4 nights in Mar 2024
Response from Mary Hanna on 8 Apr 2024
Wowww! What can i say thank you for your positive feedback. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to seeing you.Warmest Regards,

10/10 Excellent

Jeane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful!
Stayed 2 nights in Apr 2024
Response from Mary Hanna on 8 Apr 2024
Greetings,Thank you for your warm review regarding our friendly and helpful staff. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guests. We are so glad you enjoyed your stay.Warm Regards,

6/10 Okay

Tia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, Atlantis access is a bonus. Beds were clean and comfortable but hotel and rooms are run down.
Stayed 1 night in Mar 2024
Response from Comfort Suites Management Team on 2 Apr 2024
Warm Comfort Greetings Tia,We are writing to address the feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As our valued guest your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, and it is clear that we fell short in your case. We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn more about your specific issues as listed so that we can take corrective actions and prevent similar occurrences in the future.Again. We value your continued support and look forward to the opportunity to welcome you back to Comfort Suites, Paradise Island, in the near future.

6/10 Okay

Josina

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is average, service was average as well. It’s convenient if you want to visit the Atlantis since the rates are more affordable and you get a pass for the Atlantis which is in walking distance. The hotel itself is super outdated and the carpets have a moldy smell. The TV in our room barely worked. It wouldn’t connect to Netflix. The walls are also really thin so you can hear people in the hallway or people in the hallway can hear you conversing in your room. There is complimentary breakfast in the morning which was good and a small convenient store across the street.
Stayed 4 nights in Mar 2024
Response from Comfort Suites Management Team on 2 Apr 2024
We are writing to address the feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As a valued guest your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations.Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, and it is clear that we fell short in your case. We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn more about your specific issues as listed so that we can take corrective actions and prevent similar occurrences in the future.Again, thank you for bringing your concerns to our attention. We value your continued support and look forward to the opportunity to welcome you back to Comfort Suites, Paradise Island, in the near future for a more enjoyable and memorable stay.

8/10 Good

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities
The positives: Free breakfast, niceness of staff, Atlantis access is included, walkability to Atlantis, clean, pool Negatives: Loud but AC/fan provides drowning out of hallways and bass cars in the area, dated, too much plastic waste (small bottles of water, small toiletry bottles>need to upgrade to hilton stule refillable and larger water bottles especially for longer stay guests) Overall pretty good experience... Atlantis is EXPENSIVE for all food and drinks!!
Stayed 8 nights in Mar 2024
Response from Comfort Suites Management Team on 1 Apr 2024
Thank you for taking the time to complete a review of our hotel based on your recent stay at Comfort Suites, Paradise Island. We truly appreciate your feedback and are delighted to hear about your experience with us.As are valued guest, your satisfaction is of utmost importance to us. I would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn your specific issues as listed, so that we can take corrective actions and prevent similar occurrences in the future. If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back to our hotel soon!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the employees, very pleasant.
Stayed 7 nights in Mar 2024
Response from Mary Hanna on 28 Mar 2024
Dear James,We really appreciate you taking the time out to share experience with us. Thank you for giving us valuable feedback and considered our hotel with good options to have a great experience, especially our team’s friendliness and attentiveness.Our hotel prides itself with great service our team delivers and to hear that you have received this service is excellent. Great feedback like yours inspires our team to continue to deliver their great service and commitment.We truly hope we will have a chance of welcoming you again soon, to your hotel of “Choice”, in Paradise.Warm regards,

10/10 Excellent

Kurt Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 4 nights in Mar 2024
Response from Mary Hanna on 28 Mar 2024
Dear Kurt,We really appreciate you taking the time out to share experience with us. Thank you for giving us valuable feedback and considered our hotel.Warm Regards

10/10 Excellent

Shannon Brigette

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Mary Hanna on 28 Mar 2024
Dear Shannon Brigette,We really appreciate you taking the time out to share experience with us. Thank you for giving us valuable feedback and considered our hotel.Warm Regards,

4/10 Poor

Deborah, Jamestown

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The room was very dated, and there was a moldy smell that may have had something to do with the very old air conditioning unit. We even wanted to turn the air off and open a window for fresh air, but the controls were not working, so it ran constantly.
Stayed 2 nights in Mar 2024
Response from Comfort Suites Management Team on 26 Mar 2024
Thank you for taking the time to complete a review of our hotel based on your recent stay at Comfort Suites, Paradise Island. As are valued guest, your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, and it is clear that we fell short in your case. Your feedback is invaluable to us as we continually work to improve our services and facilities.I would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn more about your specific issues so that we can take corrective actions and prevent similar occurrences in the future.Thank you for bringing your concerns to our attention. We value your continued support and look forward to the opportunity to welcome you back to Comfort Suites, Paradise Island, for a more enjoyable and memorable stay.

6/10 Okay

tara

Travelled with family
Liked: Staff & service
Disliked: Amenities
Atlantis is well maintained. 15 percent added gratuity for a water is silly.
Stayed 7 nights in Mar 2024
Response from Comfort Suites Management Team. on 26 Mar 2024
Thank you for taking the time to complete a review of our hotel based on your recent stay at Comfort Suites, Paradise Island. As are valued guest, your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, and it is clear that we fell short in your case. Your feedback is invaluable to us as we continually work to improve our services and facilities.I would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn more about your specific issues so that we can take corrective actions and prevent similar occurrences in the future.Thank you for bringing your concerns to our attention. We value your continued support and look forward to the opportunity to welcome you back to Comfort Suites, Paradise Island, for a more enjoyable and memorable stay.

10/10 Excellent

SHELDON, Riverview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are always cordial, polite and helpful. The hotel is always clean. The restaurant serves excellent food. The bartenders at poolside especially Crystal are top notch.
Stayed 3 nights in Mar 2024
Response from Jo on 25 Mar 2024
Good day Sheldon,Warm Comfort Greetings,Thank you for taking the time out to share your feedback - we truly appreciate it. We value your feedback and the memorable experience shared. We look forward to hosting you again on your next visit to Paradise!Warm Regards,Team Comfort Suites

10/10 Excellent

Romario

Stayed 2 nights in Mar 2024
Response from Comfort Suites Management on 14 Apr 2024
Warm Comfort Greetings Romario,Thank you for taking the time to share such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay.Warm Regards,

10/10 Excellent

Robert E.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had most if not all the amenities of a large 4/5 star hotel at a reasonable rate
Stayed 4 nights in Mar 2024
Response from Jo on 24 Mar 2024
Good day Robert,Warm Comfort Greetings,Thank you for taking the time out to share your feedback - we truly appreciate it. We value your feedback and the memorable experience shared. We look forward to hosting you again on your next visit to Paradise!Warm Regards,Team Comfort Suites