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This was my second time back to the beautiful island, I love it there and will be going back. My only complaint would be due you covid and being under staffed the property is not fully operational. I think there needs to be more posting up of what is open, blocked off, available and so on posted for the visitors. That would make things a little easier as you walk around the property.
Great stay, nice pools, beaches. Great water slide.
Verified traveller
Stayed 4 nights in Jan 2020
Response from Earlene C on 18 Feb 2021
Dear Valued Guest,
Thank you so much for staying with us at The Atlantis! We are glad that you enjoyed your vacation. Thank you for your feedback and we hope to see you back in Paradise soon.
Atlantis Management Team
Response from Atlantis Management Team on 2 Jun 2020
Dear Travelocity Guest, Thank you for staying at The Beach. We are happy to hear that your vacation in paradise was great. We can't wait to welcome you back to Atlantis again soon. - Atlantis Management Team
Response from Atlantis Management Team on 26 Mar 2020
Dear Expedia Guest, Thank you for spending your vacation at The Beach. We are disappointed to hear about your overall experience. We want each guest to have an amazing experience and we will take your feedback into review. We hope to see you back in paradise soon again. - Atlantis Management Team
Response from Atlantis Management Team on 24 Mar 2020
Dear CheapTickets Guest, We are disappointed to hear about your experience as we pride ourselves on delivering an amazing vacation experience. We do hope you will give us another chance and visit us for a truer Atlantis experience in the future. Thank you. –Atlantis Management Team
Unfortunately they closed a lot of things due to low numbers of people but considering it was still good
Verified traveller
Stayed 7 nights in Mar 2020
Response from Atlantis Management Team on 22 Mar 2020
Dear Expedia Guest, Thank you for staying at The Beach and we are happy to hear that you enjoyed your stay in paradise. During lower occupancy periods our operation sometimes is scaled back. There is plenty open and to do at Atlantis. We recommend checking the daily Atlantean for all resort activity information and daily dining options as well. Beaches, pools, Dolphin Cay and Aquaventure are always all open for your enjoyment. - Atlantis Management Team
Response from Atlantis Management Team on 22 Mar 2020
Hi Carl, Thank you for staying at The Beach. We are glad to see that you enjoyed your vacation at Atlantis and hope to welcome you back to paradise again soon. - Atlantis Management Team
Lots of options for pools and beaches
Food is expensive
Verified traveller
Stayed 5 nights in Mar 2020
Response from Atlantis Management Team on 22 Mar 2020
Dear Expedia Guest, Thank you for staying at The Beach and we are glad you enjoyed your vacation and all the amazing amenities that Atlantis has to offer! During your next visit, be sure to check out our simplified dining plans including breakfast and dinner at select restaurants. Dining plans can be added to your Expedia reservation post reservation. Thank you for your feedback and we cannot wait to welcome you back to paradise soon! - Atlantis Management Team
It was my wifes and i first time with our 20 month old little girl and everything was great. Lil pricey yes but it was vacation so doesnt matter. Overall was great. We will be back in the future.
Zach
Stayed 4 nights in Mar 2020
Response from Atlantis Management Team on 20 Mar 2020
Hi Zach, We are happy to hear that your stay at The Beach was great and that your little girls enjoyed her first vacation in paradise! Our 5-miles of white-sand beaches are truly beautiful and our open-air marine habitats are amazing, featuring over 50,000 fish and marine animals! We can't wait to welcome you back to Atlantis again soon. - Atlantis Management Team
6/10 Okay
Verified traveller
Travelled with family
20 Mar 2020
Disliked: Staff & service
The water park was okay but we had 3 rooms in 4 days due to water issues.
Verified traveller
Stayed 5 nights in Mar 2020
Response from Atlantis Management Team on 20 Mar 2020
Dear Expedia Guest, Thank you for staying at The Beach. We are glad that you enjoyed Aquaventure water park! Did you get a chance to go down the Leap Of Faith? Pretty scary to be surrounded by sharks.
We are disappointed to hear about your experience with your rooms and will take your feedback into review. We hope to welcome you back to paradise again soon. - Atlantis Management Team
6/10 Okay
Verified traveller
Travelled with partner
20 Mar 2020
Liked: Cleanliness, staff & service
Water was off in our room all day. Couldn’t get anyone on the phone to explain.
Verified traveller
Stayed 3 nights in Mar 2020
Response from Atlantis Management Team on 20 Mar 2020
Dear Expedia Guest, Thank you for staying at The Beach. We are disappointed to hear about your experience as we pride ourselves on delivering an amazing vacation experience. We will take your feedback in to review and hope you will give us another chance and visit us for a truer Atlantis experience in the future. Thank you. –Atlantis Management Team
4/10 Poor
Verified traveller
20 Mar 2020
Liked: Cleanliness
Disliked: Staff & service
Verified traveller
Stayed 6 nights in Mar 2020
Response from Atlantis Management Team on 20 Mar 2020
Dear Orbitz Guest, Thank you for staying at The Beach. We are disappointed to hear about your experience as we pride ourselves on delivering an amazing vacation experience. We do hope you will give us another chance and visit us for a truer Atlantis experience in the future. Thank you. –Atlantis Management Team
6/10 Okay
Roy
Travelled with family
20 Mar 2020
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Roy
Stayed 2 nights in Mar 2020
Response from Atlantis Management Team on 20 Mar 2020
Hi Roy, Thank you for staying at The Beach. We are glad to see that you had a nice vacation at Atlantis and hope to welcome you back again soon. - Atlantis Management Team
Response from Atlantis Management Team on 19 Mar 2020
Dear Expedia Guest, Thank you for staying at The Beach and we are happy to see that you had an amazing stay at Atlantis. We hope to welcome you back to paradise again soon. - Atlantis Management Team
6/10 Okay
Verified traveller
18 Mar 2020
Liked: Cleanliness, staff & service, amenities
The beach and coral tower are not acceptable accommodations. When we asked for an upgrade we were given 2 different prices from 2 different people.
Verified traveller
Stayed 4 nights in Mar 2020
Response from Atlantis Management Team on 18 Mar 2020
Dear Expedia Guest, We are disappointed to hear about your experience as we pride ourselves on delivering an amazing vacation experience. We do hope you will give us another chance and visit us for a truer Atlantis experience in the future. Thank you. –Atlantis Management Team
2/10 Terrible
Verified traveller
18 Mar 2020
Liked: Amenities
Disliked: Staff & service
Verified traveller
Stayed 7 nights in Mar 2020
Response from Atlantis Management Team on 18 Mar 2020
Dear Travelocity Guest, Thank you for staying at The Beach. We are disappointed to hear about your overall experience. We want all guests staying at Atlantis to have an amazing vacation and will take your feedback into review. - Atlantis Management Team
Love everything about your hotel and the service I love the fact that all the hotels are connected and your pools are amazing
Verified traveller
Stayed 5 nights in Mar 2020
Response from Atlantis Management Team on 18 Mar 2020
Dear Expedia Guest, We are happy to hear that your stay at The Beach was great! Our 5-miles of white-sand beaches are truly beautiful and our open-air marine habitats are amazing, featuring over 50,000 fish and marine animals! We hope to see you back in paradise soon again. - Atlantis Management Team
Response from Atlantis Management Team on 18 Mar 2020
Dear Hotels.com Guest, We are happy to hear that your stay at The Beach was great! Our 5-miles of white-sand beaches are truly beautiful and our open-air marine habitats are amazing, featuring over 50,000 fish and marine animals! We hope to see you back in paradise soon again. - Atlantis Management Team
Response from Atlantis Management Team on 17 Mar 2020
Hi Expedia Guest, Thank you for staying at The Beach. We are happy to hear you enjoyed your stay! We appreciate your feedback and can't wait to welcome you back to Paradise again soon. - Atlantis Management Team
Response from Atlantis Management Team on 17 Mar 2020
Hi Expedia Guest, Thank you for staying at The Beach. We appreciate your feedback and can't wait to welcome you back to Paradise again soon. - Atlantis Management Team
That’s hotel was extremely rundown and tired looking and in need of a spruce up. The service at the front desk was very poor and they were very distracted and not very friendly. Our room was not clean and everything was very overpriced.
Paula
Stayed 2 nights in Mar 2020
Response from Atlantis Management Team on 17 Mar 2020
Hi Paula, Thank you for staying at The Beach. We pride ourselves on delivering an amazing vacation experience and it sounds like yours did not meet your expectations. Thank you for sharing your feedback, and we will pass along your comments to our employee training departments. - Atlantis Management Team
Room needs updated.furniturewas old and worn. Had a room with no view except roof tops
Gregory
Stayed 4 nights in Mar 2020
Response from Atlantis Management Team on 17 Mar 2020
Hi Gregory, Thank you for staying at The Beach. We are happy to hear you enjoyed your stay! We appreciate your feedback and can't wait to welcome you back to Paradise again soon. - Atlantis Management Team
When visiting the Bahamas we've always stayed at the Atlantis but this last time the Atlantis is very ran down. I don't think I'll stay at the Atlantis again. The people working there at the Atlantis were not helpful. It seems like nobody likes working there any more. It's not like it used to be. The service all around was awful, I tried to set wake-up calls and two times they didn't happen. When I called the front desk I got a message that said there are several callers in front of me, when it was my turn I would get disconnected. One night I waited for 30 minutes + to get help finally I had to go to the front lobby. Service all around was awful. I couldn't get bands without waiting in long lines. Food service personnel was poor. They were very rude. I will stay somewhere different next time. Too bad that the Atlantis has gone so down hill it used to be such a lovely resort!
Christi
Stayed 7 nights in Mar 2020
Response from Atlantis Management Team on 17 Mar 2020
Hi Christie, Thank you for staying at The Beach. We pride ourselves on delivering an amazing vacation experience and it sounds like yours did not meet your expectations. Thank you for sharing your feedback, and we will pass along your comments to our employee training departments. - Atlantis Management Team
10/10 Excellent
Ka'Vonna
Travelled with group
15 Mar 2020
Liked: Staff & service
Ka'Vonna
Stayed 3 nights in Mar 2020
Response from Atlantis Management Team on 15 Mar 2020
Hi Ka'Vonna, Thank you for staying at The Beach. We are excited to see that you had an amazing vacation at Atlantis and hope to welcome you back to paradise again soon. - Atlantis Management Team
6/10 Okay
Verified traveller
15 Mar 2020
Verified traveller
Stayed 4 nights in Mar 2020
Response from Atlantis Management Team on 15 Mar 2020
Dear Expedia Guest, Thank you for staying at The Beach. Thank you for your feedback and we hope to welcome you back to paradise again soon. - Atlantis Management Team
Everything was wonderful. The food was perfect but some of the staff was not always helpful
Verified traveller
Stayed 4 nights in Mar 2020
Response from Atlantis Management Team on 15 Mar 2020
Dear Expedia Guest, Thank you for staying at The Beach and we are happy to hear that you had a wonderful vacation at Atlantis. Did you get at chance to try some of the local Bahamian food in the Marina Village? The conch salad at McKenzie's is amazing! We hope to welcome you back to paradise again soon. Atlantis Management Team
The beach is great and so are the aquariums! Lots to do.
Verified traveller
Stayed 7 nights in Feb 2020
Response from Atlantis Management Team on 15 Mar 2020
Dear CheapTickets Guest, Thank you for staying at The Beach and we are glad to hear that you enjoyed all the amazing marine life around the property. We hope to welcome you back to paradise again soon. - Atlantis Management Team
Response from Atlantis Management Team on 14 Mar 2020
Dear Hotels.com Guest, Thank you for staying at The Beach. We are happy to see that you enjoyed your vacation at Atlantis and we hope to welcome you back again soon. - Atlantis Management Team
10/10 Excellent
Verified traveller
14 Mar 2020
Verified traveller
Stayed 3 nights in Mar 2020
Response from Atlantis Management Team on 14 Mar 2020
Dear Expedia Guest, Thank you for staying at The Beach. We are happy to see that you enjoyed your vacation at Atlantis and we hope to welcome you back again soon. - Atlantis Management Team
Love the villas as they are private and close to the ocean and pool and turtles and aquarium and short walk to best hot tub. First room was not clean but moved next door and it was very clean. Everything is in walking distance. Found out about shuttle when leaving that takes you to other parts of resort. Cannot wait to go back!
Verified traveller
Stayed 3 nights in Mar 2020
Response from Atlantis Management Team on 14 Mar 2020
Dear Expedia Guest, Thank you for staying at The Beach. We are glad to hear that your enjoyed your garden villa and all the beautiful surroundings. We can't wait to welcome you back again soon! - Atlantis Management Team
Response from Atlantis Management Team on 14 Mar 2020
Hi Kevin, Thank you for staying at The Beach. We are happy to see that you had an amazing vacation at Atlantis and we hope to welcome you back again soon. - Atlantis Management Team
Response from Atlantis Management Team on 13 Mar 2020
Dear Expedia Guest, Thank you for staying at The Beach and we are glad to see that you had a great stay at Atlantis. Thank you for your feedback and we hope to welcome you back again soon. - Atlantis Management Team
4/10 Poor
Verified traveller
Travelled with family, Travelled with family and small children
12 Mar 2020
Liked: Staff & service
Disliked: Cleanliness, amenities
I like the wildlife around the property but The Beach resort was so old and run down
Verified traveller
Stayed 4 nights in Mar 2020
Response from Atlantis Management Team on 12 Mar 2020
Dear Expedia Guest, We are happy to hear that you enjoyed all the marine life around the property. Did you know that there are over 50,000 fish and marine animals at Atlantis? Recently three blacknose shark pups were born and we are the first marine habitat in the world to have had a successful birth of the critically endangered Smallthooth Sawfish. This is amazing and we hope you will come back soon again to experience this. - Atlantis Management Team
4/10 Poor
Verified traveller
Travelled with family
11 Mar 2020
Liked: Cleanliness
Disliked: Staff & service
Everything at the resort is SO expensive. I definitely suggest stopping by a grocery store so you can have a few things to eat in the room. No room service. Also frustrated with the valet parking at $20/night which would not valet to my tower... A very long walk from the 'valet center' to our actual hotel room.
We are a young couple without children so for us the price was not worth the resort, but if you have kids I'm sure they will think this place is incredible, the water park is really really good and it's huge.
Verified traveller
Stayed 3 nights in Mar 2020
Response from Atlantis Management Team on 12 Mar 2020
Dear Expedia Guests, Thank you for staying at The Beach. During your next visit, be sure to check out our simplified dining plans including breakfast and dinner at select restaurants. Dining plans can be added to your Expedia reservation post reservation. Thank you for your feedback and we hope to welcome you back to paradise again soon. - Atlantis Management Team
The water park and sea life affect was amazing to see
Verified traveller
Stayed 7 nights in Mar 2020
Response from Atlantis Management Team on 12 Mar 2020
Dear Expedia Guest, We are happy to hear that your stay at The Beach was great! Our 5-miles of white-sand beaches are truly beautiful and our open-air marine habitats are amazing, featuring over 50,000 fish and marine animals! We hope to see you back in paradise soon again. - Atlantis Management Team
Response from Atlantis Management Team on 12 Mar 2020
Dear Expedia Guest, Thank you for staying at The Beach and we are glad you enjoyed your vacation! Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team
Great views , great staff , everyone was helpful , food was over priced in the hotel was the most flavorful food for the price everything else was great
Verified traveller
Stayed 4 nights in Mar 2020
Response from Atlantis Management Team on 11 Mar 2020
Hi Expedia Guest, We are so happy to hear that your stay at The Beach was great and that you enjoyed the warm Bahamian hospitality and amazing amenities! We can't wait to welcome you back to Paradise soon. - Atlantis Management Team
Response from Atlantis Management Team on 11 Mar 2020
Thank you for staying at The Beach. We are happy to hear you enjoyed your stay! We appreciate your feedback and can't wait to welcome you back to Paradise again soon. - Atlantis Management Team
Room needed upgrading. More electric outlets in room. Elevators often broken. Dirty pool. Staff very friendly.
Verified traveller
Stayed 3 nights in Mar 2020
Response from Atlantis Management Team on 11 Mar 2020
Hi Expedia Guest, Thank you for spending your vacation at The Beach. We are disappointed to hear about your overall experience. We want each guest to have an amazing stay and will take your feedback into review. - Atlantis Management Team
The resort was very nice. Some of the prices were a little bit high but you can plan your food a head of time to budget yourself.
Verified traveller
Stayed 3 nights in Mar 2020
Response from Atlantis Management Team on 10 Mar 2020
Thank you for staying at The Beach. We are happy to hear you enjoyed your stay! We appreciate your feedback and can't wait to welcome you back to Paradise again soon. - Atlantis Management Team
Loved this hotel! Definitely a great value to be able to stay right in Atlantis. The pool is nice and the hotel is right across from one of the many beaches! There is a little bar in the lobby that serves bagels/cereals/fruit, etc which was so convenient. The hotel is at the edge of the Atlantis property but definitely within easy walking distance of all the other pools and main parts of the resort (that may be different if you have small children). Overall loved the hotel and our Atlantis experience! Would definitely recommend!
Verified traveller
Stayed 5 nights in Mar 2020
Response from Atlantis Management Team on 10 Mar 2020
Thank you for staying at The Beach. We are happy to hear you enjoyed your stay! We appreciate your feedback and can't wait to welcome you back to Paradise again soon. - Atlantis Management Team
Response from Atlantis Management Team on 10 Mar 2020
Thank you for staying at The Beach. We are happy to hear you enjoyed your stay! We appreciate your feedback and can't wait to welcome you back to Paradise again soon. - Atlantis Management Team
The property would've been spectacular if The Beach Tower was properly maintained. The décor and amenities were extremely disappointing. The elevator did not work for the majority of our stay, leaving us to walking up 5 flights, with a baby and stroller.
JS
Stayed 5 nights in Feb 2020
Response from Atlantis Management Team on 10 Mar 2020
Hi JS, Thank you for spending your vacation at The Beach. We are disappointed to hear about your overall experience. We want each guest to have an amazing stay and will take your feedback into review. - Atlantis Management Team
This property is pretty old but in good shape. Staff is very helpful. Everything is in working order. The only thing that we didn't like: very low temperature in the halls.
Lena
Stayed 4 nights in Feb 2020
Response from Atlantis Management Team on 10 Mar 2020
Hi Lena, We are so happy to hear that your stay at The Beach was great and that you enjoyed the warm Bahamian hospitality and amazing amenities! We can't wait to welcome you back to Paradise soon. - Atlantis Management Team
8/10 Good
JLP, Atlanta
Travelled with family and small children
9 Mar 2020
Lots to do here & is overall a great stay. However, it was frustrating that Expedia &/or the hotel didn't clearly communicate that the "Airport Shuttle Service" is NOT free AND it has to be booked in advance. We wasted an hour at airport figuring this out - then had to pay $55 for a cab to hotel. Food was crazy expensive. Also the lazy river and pool at our Beach Tower were shut down for the whole week.
JLP
Stayed 2 nights in Mar 2020
Response from Atlantis Management Team on 10 Mar 2020
Hi JLP, Thank you for staying at The Beach. We are happy to hear you enjoyed your stay! We appreciate your feedback and can't wait to welcome you back to Paradise again soon. - Atlantis Management Team
The most amazing view of the ocean and the hotel grounds
Irene
Stayed 7 nights in Feb 2020
Response from Atlantis Management Team on 8 Mar 2020
Hi Irene, Thank you for staying at The Beach. We are excited to hear that you had an amazing stay at Atlantis. We hope to welcome you back to paradise again soon. - Atlantis Management Team
Response from Atlantis Management Team on 8 Mar 2020
Hi Larry, Thank you for staying at The Beach. We are happy to see that you had great vacation at Atlantis. Thank you for your feedback and we hope to see you back in paradise again soon. - Atlantis Management Team
Great beaches and pools, slides, etc. lots of restaurants to choose from. The Beach is an okay hotel itself in terms of the rooms- pretty outdated but the point of the trip wasn’t to be in the room, it was to be out in the sun.
Verified traveller
Stayed 3 nights in Mar 2020
Response from Atlantis Management Team on 8 Mar 2020
Dear Orbitz Guest, Thank you for staying at The Beach and are excited to hear that you enjoyed all the amazing amenities that Atlantis has to offer. Thank you for your feedback and we hope to welcome you back to paradise again soon. - Atlantis Management Team
We especially loved the activities like animal feedings, water slides, etc.
Verified traveller
Stayed 5 nights in Feb 2020
Response from Atlantis Management Team on 8 Mar 2020
Dear Hotels.com Guest, Thank you for staying at The Beach and are excited to hear that you enjoyed all the amazing amenities that Atlantis has to offer. Thank you for your feedback and we hope to welcome you back to paradise again soon. - Atlantis Management Team