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Reviews of Sonesta Select Nashville Airport Suites

3 out of 5
Sonesta Select Nashville Airport Suites
1100 Airport Center Dr, Nashville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1020 reviews" "
Rating 8 - Good. 246 out of 1020 reviews" "
Rating 6 - Okay. 86 out of 1020 reviews" "
Rating 4 - Poor. 42 out of 1020 reviews" "
Rating 2 - Terrible. 37 out of 1020 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Beverly, Jackson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joshua was awesome. He went above and beyond his job duties to meet the needs requested by my family. Joshua called me by name when seen in halls He also took the time to address any needs if we had any. What awesome customer service . I first meet Joshua via phone and then in person Joshua is a great ‘face’ for your front desk. Joshua is a definite asset to your company
Stayed 2 nights in Mar 2024
Response from CHRIS S. on 28 Mar 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jut a good ,fair priced hotel at a good location
Stayed 2 nights in Mar 2024
Response from LeAnn on 28 Mar 2024
Thank you for staying at Sonesta. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Good

Dawn

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very clean and roomy. Staff very friendly
Stayed 4 nights in Mar 2024
Response from LeAnn on 28 Mar 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Ruthie

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sonesta did the job for a quick weekend in Nashville for our son’s baseball tournament. It was clean, safe, and quiet! The staff was great.
Stayed 2 nights in Mar 2024
Response from CHRIS S. on 27 Mar 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Lucila

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love the place!! Really good service!!! Friendly and lovely people!!!
Stayed 3 nights in Mar 2024
Response from CHRIS S. on 26 Mar 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was clean and the staff was very friendly. However, the mattresses and the pillows were terrible. The lighting in the bathroom is also terrible.
Stayed 2 nights in Mar 2024
Response from CHRIS S. on 26 Mar 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. The suggestions you have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

6/10 Okay

Sara

Travelled with family
Disliked: Cleanliness
Not a bad hotel, safe, in an OK location, but definitely not a $200/night hotel. Room was kind of dirty, didn’t look like it was cleaned properly. Hotel smelled like weed when you walked in, once you got past the strong smell of air freshener. The pool was super murky. Staff was super nice though!!!
Stayed 1 night in Mar 2024
Response from CHRIS S. on 26 Mar 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. The suggestions you have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility, have nothing bad to say, superb service
Stayed 2 nights in Mar 2024
Response from CHRIS S. on 24 Mar 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

6/10 Okay

Bobby

Travelled with family and small children
Liked: Amenities
I liked the room layout, the staff, and the amenities (fitness center and indoor pool). The bed was comfortable but the pillows were not. I did not like that the flooring looked was not very clean and looked like it needed to be replaced. The breakfast was very limited and not very good. The area is close to the airport and lots of traffic near the hotel during the day.
Stayed 2 nights in Mar 2024
Response from LeAnn on 18 Mar 2024
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LeAnn on 20 Mar 2024
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us!

6/10 Okay

Neil

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Staff werent very friendly and made us feel like we were bothering them during their personal conversations, there was a man who was very kind and friendly that was moving carts and cleaning up, the towels always ran out, ice machines are broken everywhere. Ac wouldnt stop running so we ended up just turning it off all weekend because it was already uncomfortable enough asking basic questions of the staff. Not sure i would inquire to stay again.
Stayed 2 nights in Mar 2024
Response from LeAnn on 8 Mar 2024
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Come back and see us again soon!

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
The property was easily accessible. Very friendly front desk clerk.
Stayed 1 night in Feb 2024
Response from CHRIS S. on 1 Mar 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Like the quiet of the area.
Stayed 1 night in Feb 2024
Response from CHRIS S. on 29 Feb 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Aubree

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and fast at the front desk. Free convenient parking. Room was spacious and clean. Good water pressure. Overall very pleased. Great option if you’re flying out early in the morning to catch a flight.
Response from LeAnn on 27 Feb 2024
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.

10/10 Excellent

Keith

Nice and clean
Stayed 1 night in Feb 2024
Response from LeAnn on 27 Feb 2024
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us!

10/10 Excellent

Mikele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around wonderful.
Stayed 4 nights in Feb 2024
Response from CHRIS S. on 24 Feb 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

richard W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the airport, clean, and the facility is maintained very well.
Stayed 2 nights in Feb 2024
Response from CHRIS S. on 23 Feb 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

8/10 Good

Kurtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel. We weren’t in a large room but there was still plenty of space. Nice corner with a desk for business calls or work productivity. Nice couch. Large tv (probably around 40 inches) mounted to wall that could turn all directions. Comfy bed and a very nice bathroom. I liked that there was security outside 24/7 to monitor cars also.
Stayed 2 nights in Feb 2024
Response from CHRIS S. on 22 Feb 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. The suggestions you may posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

6/10 Okay

Greg

Travelled with family
Liked: Staff & service
Close to airport made it convenience. The walls were thin and could hear people in adjacent rooms. Kids running up and down the halls. Noisy and didn’t sleep.
Stayed 1 night in Feb 2024
Response from CHRIS S. on 19 Feb 2024
Thanks for your valued feedback! We are so sorry to hear that your stay at our property didn't fully meet your expectations. The suggestions you have posed will be shared with the appropriate departments / taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH

8/10 Good

Kayley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay
Stayed 2 nights in Feb 2024
Response from CHRIS S. on 19 Feb 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. The suggestions you may posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Lasheena

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Called the day before to comfirm the indoor pool only to find out the next day upon arrive that it was closed due to a repair.
Stayed 2 nights in Feb 2024
Response from chris s. on 8 Feb 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. The suggestions you have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and updated property, I felt safe and plenty of room. The breakfast needs attention.
Stayed 2 nights in Feb 2024
Response from Leann on 6 Feb 2024
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service
Pool was out of service. Ceiling fan popped out of base
Stayed 2 nights in Feb 2024
Response from Leann on 6 Feb 2024
We appreciate that you took the time to review our hotel and sincerely apologize for the hot water problem that you experienced during your stay. We will follow up on this issue with our Maintenance Manager, to ensure all systems are functioning properly. We would appreciate another opportunity to serve you, and will go above and beyond in order to retain your valuable business.

10/10 Excellent

Eric

Stayed 1 night in Jan 2024
Response from LeAnn on 20 Mar 2024
Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from LeAnn on 20 Mar 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Leann on 25 Jan 2024
Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy that we had the opportunity to serve you and we hope you will choose Sonesta in your future travels.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leann on 22 Jan 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

2/10 Terrible

Tierra

Stayed 3 nights in Jan 2024
Response from Leann on 22 Jan 2024
Thank you for your review, happy to hear the rooms were clean and accommodating. We are sorry to hear that your overall stay did not meet your expectations. This has been communicated to the concerned management staff. When a guest takes the time to write, we are especially grateful. Rest assured, we are doing everything we can to improve our property. We very much appreciated your business and thank you for staying with us.

10/10 Excellent

Meri Kay

Stayed 1 night in Jan 2024
Response from Leann on 8 Feb 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

4/10 Poor

Brala

Disliked: Cleanliness, staff & service, amenities
Hotel makes no effort to clean the rooms and leaves it up to you to chase down maids. No bath tub. Heater works poorly .
Stayed 7 nights in Jan 2024
Response from CHRIS S. on 17 Jan 2024
Thanks for your valued feedback! We are so sorry to hear that your stay at our property didn't fully meet your expectations. The suggestions you have posed will be shared with the appropriate departments / taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH

6/10 Okay

kendra

Liked: Cleanliness
Room was clean and welcoming- the shower water was lukewarm and not much pressure at all. Shuttle service was excellent and very courteous. Front desk person seemed very distracted. No eye contact, short limited responses. Close to airport but dining options were pretzels or candy. Water, soda Gatorade. Not much within walking distance and door dash and Uber eats not delivering due to snow.
Stayed 1 night in Jan 2024
Response from CHRIS S. on 17 Jan 2024
Thanks for your valued feedback! We are so sorry to hear that your stay at our property didn't fully meet your expectations. The suggestions you have posed will be shared with the appropriate departments / taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

8/10 Good

Liza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Natisha Brooks - she was the friendliest and most helpful staff member there! We would stay again, just knowing she works there.
Stayed 4 nights in Jan 2024
Response from CHRIS S. on 17 Jan 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

8/10 Good

Magdeline

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from CHRIS S. on 10 Jan 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Yvonne

Travelled with family and small children
Stayed 1 night in Dec 2023
Response from CHRIS S. on 10 Jan 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

casey b.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CHRIS S. on 10 Jan 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Karen, Bowie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfy, staf was very helpful and friendly. Pets allowed.
Stayed 1 night in Dec 2023
Response from CHRIS S. on 10 Jan 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Murray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and interstate. Good breakfast. Clean tidy room. No complaints.
Stayed 2 nights in Dec 2023
Response from CHRIS S. on 10 Jan 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Kyleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from CHRIS S. on 10 Jan 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular room. Clean, modern - one of the nicest places I’ve stayed at in a long time.
Stayed 1 night in Dec 2023
Response from CHRIS S. on 6 Jan 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Chelsa

Stayed 2 nights in Dec 2023
Response from CHRIS S. on 6 Jan 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

al

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 4 nights in Dec 2023
Response from CHRIS S. on 6 Jan 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have two adults and three teens. There was plenty of room to sleep, including a couch, for our very picky teenagers. The offer of providing sheets and extra pillow was very appreciated. The staff was excellent, bed was comfortable and seemed like all new bedding. Close to the airport for a 5:15 am flight. We only have good things to say. Thank you!
Stayed 1 night in Dec 2023
Response from CHRIS S. on 6 Jan 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

amber

Stayed 1 night in Dec 2023
Response from CHRIS S. on 30 Dec 2023
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Carole

Stayed 1 night in Dec 2023
Response from CHRIS S. on 30 Dec 2023
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Veronica

Stayed 1 night in Dec 2023
Response from CHRIS S. on 29 Dec 2023
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CHRIS S. on 26 Dec 2023
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

larry

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Dec 2023
Response from Leann on 20 Dec 2023
hank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The room was really nice. My husband and i and 3 kids stayed and all 3 kids had their own spot. We had separate tvs from the kids. The hotel coffee was strong and not wattery. The staff was friendly, and the room was clean, and the breakfast was amazing!
Stayed 1 night in Dec 2023
Response from Leann on 20 Dec 2023
Thank you for choosing Sonesta, we recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the right one for them. We look forward to welcoming you back and until then, we wish you safe travels.

10/10 Excellent

Jorga

Stayed 1 night in Dec 2023
Response from CHRIS S. on 6 Jan 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay
Stayed 1 night in Dec 2023
Response from CHRIS S. on 17 Dec 2023
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!