Indoor pool

Reviews of Comfort Inn & Suites Nashville Downtown – Stadium

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 458 out of 1015 reviews" "
Rating 8 - Good. 277 out of 1015 reviews" "
Rating 6 - Okay. 132 out of 1015 reviews" "
Rating 4 - Poor. 89 out of 1015 reviews" "
Rating 2 - Terrible. 59 out of 1015 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Coley

Disliked: Cleanliness, staff & service, property conditions & facilities
Not the cleanest - my husband saw a cockroach at breakfast. Front desk was not helpful or friendly.
Stayed 2 nights in Mar 2024

8/10 Good

Jim

Liked: Staff & service
Stayed 3 nights in Mar 2024

2/10 Terrible

Malgorzata, Rolling Meadows

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
our room had a huge leak on thw ceiling tht was patched but i should not have to stay in the room that is not ready; shower door was unlevelwd and kept opening up; overall didnt feel coY of inviting and i could not wait to leave
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Malgorzata, Thank you for the honest evaluation. Please accept our apologies for the difficulties you experienced with the leakage issues in your room and for the inconvenience this caused. We will look into this to analyze this maintenance concern and make any necessary improvements so we are well-poised to serve you in the future, and we are grateful for your patience. Thank you once more for choosing us, and we hope to see you again so we can provide you with the seamless, outstanding experience you deserve.Best Regards,Steven Colliers,General Manager

10/10 Excellent

Denise S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was such a great place and comfortable. Breakfast was always great and worth getting, lemon water in lobby with convenient coffee and extra plates and food ware was Extra thoughtful. This place made me feel like we were at a resort. I would most definitely recommend and stay again here. The only thing we were disappointed about was the guitar shaped pool looked a little outdated And so it wasn’t a great picture opportunity.
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Denise, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium and for your kind review. We are glad to know that you had a perfect stay and that our well-kept property and delicious food and beverages exceeded your expectations. Thank you again for recommending us to future guests, and we are excited about your next visit.Best Regards,Steven ColliersGeneral Manager

6/10 Okay

Tammy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We hardly had any hot water. On our last day there, luckily we were all showers but we ended yup having no water. We couldn't even flush the toilet
Stayed 4 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Tammy, Thank you for taking the time to provide us with your feedback. We are sorry for the inconvenience you experienced due to the lack of hot water and the unexpected water outage during your stay. We certainly understand your disappointment and the frustration you must have felt. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We hope the rest of your stay was enjoyable and that we will have another opportunity to provide you with the exceptional experience we are known for.Best Regards,Steven ColliersGeneral Manager

8/10 Good

Sharleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff and shuttle driver parked in handicap spot daily and they had no sign in their car a dumpster was sitting in another handicap spot and a pylon in another spot so their was absolutely no handicap spots for anyone needing one. Breakfast was horrible. Waffle mix was stale and sausage gravy had no sausage in it. Scrambled eggs were runny.
Stayed 5 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Sharleen, Thank you for choosing to stay with us and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered with the parking and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. We are also sorry for not meeting your expectations with the breakfast. We will share your comments with our breakfast team to improve our guest experience. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us.Best Regards,Steven Colliers,General Manager

8/10 Good

Sierra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Pool area looks like it could use tlc. Could be cheaper for one night
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Sierra, Thank you for sharing your feedback regarding your recent stay at Comfort Inn & Suites Nashville Downtown - Stadium. While we are delighted to hear that you enjoyed most aspects of your visit, we regret not meeting all of your expectations. Your comments are invaluable as they guide us in our continuous commitment to improvements to the overall guest experience. We appreciate your sentiments regarding pricing and look forward to welcoming you back the next time you are in the area.Best Regards,Steven Colliers,General Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a good value. Short walk across the John Seigenthaler Pedestrian bridge and you are in the heart of the downtown Nashville. Highlights of this property are clean rooms, a guitar shaped pool, hot breakfast buffet, and the proximity to downtown attractions. Front desk staff is a bit abrupt and short with guests. Matter-of-fact attitude is most likely necessary with the location next to the stadium. The advantage to this is that check-in is quick and no nonsense. The hidden gem is the staff you seldom see. The housekeeping and facilities staff are kind, helpful, and patient. The staff that attend breakfast stay out of the way and yet are always there when something is needed. The need for sound insulation is noticeable. Highway noise from rooms on the interstate side is quite present and little relief from boisterous guests in the hallway. Multiple entrances/exits with a room key was convenient for getting around and parking close to rooms. Fair value for what you get.
Stayed 2 nights in Mar 2024
Response from General Manager on 9 Mar 2024
Dear Richard, Thank you for sharing your feedback regarding your recent stay at Comfort Inn & Suites Nashville Downtown - Stadium. We are delighted to hear that you found our proximity to downtown Nashville convenient for your travel plans. It is also wonderful to know that you enjoyed our spotless accommodations, indoor pool, and delicious breakfast offerings. However, we sincerely apologize for the inconvenience you encountered with the unsatisfactory attitude displayed by our associates and the noise disturbances. Your comfort is paramount to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to ensure the overall guest experience. Your patience and understanding are deeply valued, and we look forward to welcoming you back to provide you with the hospitality we are known for.Best Regards,Steven Colliers,General Manager

4/10 Poor

Ashlea

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Loved the shuttle to downtown. Didnt have hot water and windows were small. The pool didnt look clean had things floating in it
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Ashlea, Thank you for being a guest and sharing your evaluation. We are sorry for the inconvenience you had due to the lack of hot water. We appreciate you relaying this and assure you this was an isolated instance. Furthermore, we apologize for the disappointment you had when you could not experience a refreshing swim. Your comments about the upkeep of the pool will be discussed with the appropriate department so that this is not repeated. On a positive note, we are glad you found our shuttle service convenient for your travel plans. Your business is valued, and we hope we can welcome you again for the seamless stay you expected.Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

Tanis

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Tanis, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We look forward to welcoming you back soon to Comfort Inn & Suites Nashville Downtown - Stadium. Best Regards, Steven Colliers General Manager

10/10 Excellent

Debra, GOLDEN VALLEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing. Nice clean hotel..great breakfast. But do Wish there was a jacuzzi out by pool
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Mar 2024
Dear Debra, Thank you for staying with us! We appreciate you mentioning our excellent service and spotless property. It is also fantastic to read you loved our delicious breakfast. We value you comments regrading the jacuzzi and have taken note of them. Thank you again for your review. We look forward to your next stay at Comfort Inn & Suites Nashville Downtown - Stadium.Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there for a concert. Staff were all very nice. Hotel was clean and modern. Would definitely recommend.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Angela, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium and for your fantastic review. We love our location across the street from Nissan Stadium. Whether you are here for a game, a concert, or to explore Downtown Nashville, you are in the right place! Further, we are happy you enjoyed our comfortable rooms and friendly staff. Thank you also for recommending us to fellow travelers, and we look forward to your next visit soon. Best Regards,Steven ColliersGeneral Manager

8/10 Good

Jonathan

Travelled with partner
Liked: Staff & service
No hot water in restroom sink hot water in shower was limited
Stayed 2 nights in Feb 2024
Response from General Manager on 6 Mar 2024
Dear Jonathan, Thank you for evaluating your recent stay with us. We apologize for the lack of hot water in your room. We understand your frustrations and are grateful for your patience. We are committed to addressing this issue promptly to ensure a comfortable experience for all future guests. We truly appreciate your business and hope you will come back and stay with us again soon.Best Regards,Steven ColliersGeneral Manager

2/10 Terrible

Richard

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, staff could of cared less.
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Richard, Thank you for being our guest and for the feedback. We apologize for the lack of hot water and regret the inconvenience it caused. Your feedback is invaluable, and we are committed to addressing these issues to ensure a more pleasant experience for all our guests. Also, we are sorry Thank you again, and we hope you will consider us again the next time you are in the area.Best Regards,Steven ColliersGeneral Manager

6/10 Okay

Juli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem that we had was there was no window in our room. I mean there was a window but it was like 2‘ x 1‘ and it was so high up you couldn’t see out of it I felt confined and dark.
Stayed 2 nights in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Juli, Thank you for taking the time to share your thoughts. While we are glad you liked some aspects of your stay, but we are sorry for not meeting your expectations regarding the window in your room. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Best Regards,Steven Colliers,General Manager

10/10 Excellent

Joanne marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very friendly place all the people were very nice and very clean and the ride to downtown with a bonus
Stayed 3 nights in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Ms. Marie, Thank you for the outstanding review of your stay at Comfort Inn & Suites Nashville Downtown - Stadium. We are thrilled to read that you thoroughly loved our well-kept property along with the exceptional service from our devoted associates and could take advantage of our shuttle services. We are glad you had a great stay and hope you will come back for another game or just to explore on your next visit to Nashville.Best Regards,Steven Colliers,General Manager

4/10 Poor

Anthony

Travelled with partner
Disliked: Property conditions & facilities
There was no hot water in our room. We found out of course in the morning when we tried to shower. We told the front desk who was willing to let us switch rooms. However we were heading out for the day and wouldn’t return till 9 PM. When we returned, there were several rooms and patrons looking to switch rooms because of the hot water. We decided to stay in the room because it would have taken too long. The front desk staff was very apologetic and gave me the email of the ownership. I’m hoping for dinner diet of compensation but have not heard back from ownership yet. My advice is check for hot water before you unpack. I was in room 101, but all of the rooms on my floor had none.
Stayed 2 nights in Feb 2024
Response from Steven Colliers General Manager on 22 Feb 2024
Dear Anthony, Thank you for taking the time to leave your review. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience due to the lack of hot water during your stay. We will address this appropriately, and we very much appreciate you bringing this to our attention. We hope you will visit again so we can provide you with the flawless visit you deserve.Best Regards,Steven ColliersGeneral Manager

8/10 Good

Eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for a concern at the Bridgestone Arena. The hotel is located an easy 20 minute walk to the arena. We opted to skip the free shuttle after seeing it fill up twice and instead headed out a bit early to make the walk. Even in the cold February temps the walk wasn't bad. We enjoyed the sites along the way. On the way back, around 11pm, we stopped at Hard Rock Cafe before making the last half of our trip at about 12:30am. The walk was well lit and felt safe for my wife, teenage son and I. Breakfast was your typical selections... cereal, yogurt, fruit, waffle machine as well as hot items like eggs, potatoes, biscuits gravy and oatmeal. It was easy for me to find a spot to sit and the attendant did a great job keeping the area clean and stocked. Parking was easy and we were not charged. It sounded, from the description, that there was a daily charge. Maybe that's on football days... The hotel pool was neat but we never saw anyone in it. We had the 2 queen room. Size of the room was nice - plenty of space for the 3 of us. Beds were firm but comfortable. Our only real complaint here was the shower. It took several minutes for any signs of hot water and the shower pressure was quite lacking. The bathroom door is a sliding 'barn style' and would likely have been a challenge for younger kids as it was heavy and did not roll easily. All said - we would stay here again without a doubt if/when we visit Nashville again.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Eddie, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium and for your nice rating. We are delighted to read that you, your wife, and your son loved our convenient location along with spacious accommodations and the delicious breakfast we serve. We appreciate you mentioning the complimentary parking. Having said that, we are sorry that the water pressure was not up to your expectations during your recent stay. We understand how important a refreshing shower is, and we apologize for any frustration this may have caused. Our maintenance team will work on resolving this matter to ensure a smoother water flow for our guests. We hope to see you soon.Best Regards,Steven ColliersGeneral Manager

6/10 Okay

Danyal

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Most of the staff was cheery and helpful. The rooms were dated but maintained well, specailly for the price. Location was awesome for access to all of downtown. My issue came the morning after we arrived for a 1 day stay and there was no hot water, luke warm at best, but no where near hot enough for a shower... barely good enough to wash my face. We let one team member know and he told another one (he seemed nee but was trying); she had no interest in helping, compensating, or acknowledging it after we said another room was not a workable solution since we were checking out shortly.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Danyal, Thank you for evaluating your recent stay at our hotel. We are glad you liked not only our devoted staff but also our convenient location and comfortable rooms. However, please accept our apologies for the inconvenience caused due to the lack of hot water in your assigned room, and we regret we were unable to resolve them while here. We have shared your comments with the appropriate team to ensure a much better guest experience moving forward. We understand the frustration caused to you and appreciate your patience. We hope to see you again to provide you with the flawless experience you deserve.Best Regards,Steven Colliers,General Manager

6/10 Okay

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. The only issue we had was it took forever for the water to get hot in the shower. Also, request a room that’s not beside the interstate because it’s a little noisy on that side. Other than that, it was nice.
Stayed 3 nights in Feb 2024
Response from General Manager on 15 Feb 2024
Dear Brandon,Thank you for taking the time to review your stay with us. We are pleased to read you liked our spotless rooms. However, we are sorry for the inconvenience you encountered during your stay. Your comments about the hot water are concerning, and we want to assure you that we take these matters seriously. Our maintenance team will promptly address the issues you mentioned to ensure a more comfortable and safe environment for our guests. We also value your suggestion regarding the location of our rooms and have taken note of them. We appreciate your feedback and look forward to hosting you again the next time you are in the area.Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

Steven, Monticello

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Steven, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium, and we look forward to your next stay.Best Regards,Steven ColliersGeneral Manager

4/10 Poor

Rebecca

Travelled with group
I did like the shuttle service that takes you to Broadway. However, the floor of the room was greasy, the shower only ran freezing cold, almost none of the outlets worked. Even though we called a day in advance to get early check in and they had agreed, they made it seem like a giant hassle when we got there.
Stayed 4 nights in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Rebecca, Thank you for taking the time to share your experience about your recent visit. We regret that we did not give you an exceptional experience during your stay. We apologize for the inconvenience you had due to the lack of hot water and cleanliness issues in your rooms. We will share your concerns with the appropriate individuals and ensure proper actions are taken. We are also sorry for the difficulties you had upond arrival. We appreciate your patience, and hope you will give us another chance to provide you with the flawless hospitality we are known for.Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024
Response from General Manager on 11 Feb 2024
Dear Laura, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you again for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best Regards,Steven Colliers,General Manager

10/10 Excellent

JIMMIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool
Stayed 1 night in Feb 2024
Response from Steven Colliers General Manager on 9 Feb 2024
Dear Jimmie, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium. We are glad to hear you loved our guitar-shaped pool; it's a must-see in Nashville! It was a pleasure hosting your visit, and we hope to see you again any time your travels bring you back this way.Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

Dalton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on 7 Feb 2024
Dear Dalton, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Comfort Inn & Suites Nashville Downtown - Stadium. We look forward to your return and wish you all the best with your future travels.Best Regards,Steven Colliers,General Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool. Short walk across the bridge to Nashville nightlife. Great bars, restaurants and the best musicians!
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Linda, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium. We are glad to hear you loved our guitar-shaped pool; it's a must-see in Nashville! Our location is our wonderful asset, and we are pleased it worked out perfectly for your plans. It was a pleasure hosting your visit, and we hope to see you again any time your travels bring you back this way.Best Regards,Steven Colliers,General Manager

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Walking distance from Broadway, the only disappointment was the pool was closed.
Response from General Manager on 30 Jan 2024
Dear Priscilla, Thank you for reviewing your stay at Comfort Inn & Suites Nashville Downtown - Stadium. We are glad to read you had a pleasant experience and loved our location. However, We regret not meeting all your expectations. It was a pleasure hosting you, and we hope to see you again soon. Best Regards,Steven ColliersGeneral Manager

6/10 Okay

Lorna

Travelled with partner
Disliked: Property conditions & facilities
Close to downtown
Stayed 1 night in Jan 2024
Response from General Manager on 25 Jan 2024
Dear Lorna,Thank you for the review. We are so glad our location worked well for you. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown and parking included. Shuttle handy for drop off downtown.
Stayed 2 nights in Dec 2023
Response from General Manager on 25 Jan 2024
Dear Mike,Thank you for the wonderful review of Comfort Inn & Suites Nashville Downtown - Stadium. We are thrilled to read about your stay and how much you enjoyed our location, parking, and shuttle service. Thank you once more; we look forward to hosting you again on your next visit.Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and conveniently located
Stayed 1 night in Jan 2024
Response from General Manager on 25 Jan 2024
Dear Susan,Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our location and service made for a memorable experience. Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium, and we hope to have the opportunity to welcome you back any time you are in the area.Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

Ernie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this place . Breakfast was very delicious there . We will definitely will be back
Stayed 3 nights in Dec 2023
Response from General Manager on 24 Jan 2024
Dear Ernie, Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed your stay with us and especially loved the tasty breakfast. Your satisfaction is our top priority, and it is great to know that you plan on returning. We appreciate your kind words about Comfort Inn & Suites Nashville Downtown – Stadium and look forward to welcoming you again in the future.Until Next Time,Linzi Bell,General Manager

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Some front desk staff not that friendly
Stayed 3 nights in Jan 2024
Response from General Manager on 14 Jan 2024
Dear Tracey, Thank you for evaluating your recent stay at Comfort Inn & Suites Nashville Downtown - Stadium. While we appreciate your nice rating, please accept our apologies for the behavior of some of our front desk associates. We have shared your comments with the appropriate team to ensure a much better guest experience moving forward. We are grateful for your patience and look forward to welcoming you again.Best Regards,Steven Colliers,General Manager

8/10 Good

Dannis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 11 Jan 2024
Dear Dannis, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium for your recent stay and for sharing your experience. We are delighted to know we met most of your expectations, and we hope you will make us your home whenever you plan another trip to the area.Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

david

Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear David, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Comfort Inn & Suites Nashville Downtown – Stadium. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards,Steven Colliers,General Manager

10/10 Excellent

Morgan

Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Morgan, Thank you for being our guest. Our top priority is for you to have an exceptional experience, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Comfort Inn & Suites Nashville Downtown - Stadium, and we look forward to welcoming you again soon.Best Regards,Steven Colliers,General Manager

10/10 Excellent

Yessenia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Yessenia, Thank you for rating your pleasant experience at Comfort Inn & Suites Nashville Downtown - Stadium. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the city.Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

Delaney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on 27 Jan 2024
Dear Delaney, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Steven Colliers,General Manager

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 10 Feb 2024
Dear Amber, Thank you for being our guest at Comfort Inn & Suites Nashville Downtown - Stadium and sharing your excellent rating. We are thrilled to know you enjoyed your stay with us and that we exceeded your expectations. It was a pleasure to host you, and we look forward to your return visit. Best Regards,Steven Colliers,General Manager

10/10 Excellent

Liuxi, Kennesaw

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is good.
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Liuxi, Thank you for sharing about your stay at Comfort Inn & Suites Nashville Downtown – Stadium. We appreciate your generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up an enriching stay, and we are pleased knowing our complimenatry breakfast enhanced your time with us. We hope to see you again soon.Best Regards,Steven ColliersGeneral Manager

8/10 Good

JAMIE, Chilton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff provided great customer service and the room was clean and in good shape. The area around the indoor pool could be enhanced to match the great guitar-shaped pool. Shuttle service wasn't available in the morning as indicated although was available after 2 pm.
Stayed 2 nights in Dec 2023
Response from General Manager on 4 Jan 2024
Dear Jamie, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium and for your nice rating. We are glad you loved our attentive hospitality along with spotless accommodations and the pool. We are grateful for all your feedback and hope to have another opportunity to welcome you back to the area.Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect, just walk across the pedestrian bridge and there you are... BROADWAY! Breakfast was amazing, we really enjoyed it! Hot coffee for breakfast and if so, hot coffee in main lobby available also. Staff friendly. Will definitely book again!! Thanks Ontario 🇨🇦
Stayed 3 nights in Dec 2023
Response from General Manager on 1 Jan 2024
Dear Jennifer, Thank you for the perfect rating and kind comments. We are thrilled you enjoyed our ideal location, dedicated associates, and delicious complimentary breakfast. Thank you again for sharing that you will be returning in the future. It will be our pleasure to host you again at Comfort Inn & Suites Nashville Downtown - Stadium. Happy Holidays and Happy New Year!Best Regards,Steven Colliers,General Manager

10/10 Excellent

Robert

Liked: Amenities
Stayed 1 night in Dec 2023
Response from General Manager on 31 Dec 2023
Dear Robert, Thank you for letting us know we met your expectations for an absolutely perfect stay at Comfort Inn & Suites Nashville Downtown - Stadium! We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Happy Holidays and Happy New Year!Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

Nina

Stayed 1 night in Dec 2023
Response from General Manager on 31 Dec 2023
Dear Nina, Thank you for rating your recent stay at Comfort Inn & Suites Nashville Downtown - Stadium. We appreciate knowing that you enjoyed your visit. We look forward to welcoming you back soon! Happy Holidays and Happy New Year!Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

Angeline, kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 30 Dec 2023
Dear Angeline,Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at Comfort Inn & Suites Nashville Downtown – Stadium. We look forward to welcoming you back on your next visit!Best Regards,Steven ColliersGeneral Manager

8/10 Good

Terry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet comfortable just what i needed.
Stayed 2 nights in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Terry, We are delighted to learn that your recent stay at Comfort Inn & Suites Nashville Downtown - Stadium met your expectations. Providing a serene, tranquil, and pleasant environment is our top priority, and we are pleased to know that you found our accommodations to be spotless, peaceful, and relaxing. Your positive feedback is truly gratifying and motivates our team to continue delivering exceptional service. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay. Happy Holidays and Happy New Year!Best Regards,Steven ColliersGeneral Manager

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Michael, Thank you for the nice rating regarding your stay at Comfort Inn & Suites Nashville Downtown - Stadium. We look forward to you are already planning another trip our way. Best Regards, Steven Colliers General Manager

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 26 Dec 2023
Dear Gregory,We are thrilled you had an excellent stay at Comfort Inn & Suites Nashville Downtown - Stadium, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Happy Holidays and Happy New Year!Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
only wish for food at inn
Stayed 1 night in Dec 2023
Response from General Manager on 24 Dec 2023
Dear Charles, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Comfort Inn & Suites Nashville Downtown - Stadium; we hope to see you again soon. Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

Chad Tinnel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! Very friendly & helpful staff!
Stayed 2 nights in Dec 2023
Response from General Manager on 24 Dec 2023
Dear Mr. Tinnel, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. We appreciate you for choosing Comfort Inn & Suites Nashville Downtown - Stadium, and we look forward to welcoming you again soon.Best Regards,Steven ColliersGeneral Manager

8/10 Good

Raj

Liked: Cleanliness, staff & service, property conditions & facilities
great place - great location
Stayed 1 night in Dec 2023
Response from General Manager on 24 Dec 2023
Dear Raj, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium and for your kind rating. We love our location across the street from Nissan Stadium. Whether you are here for a game, a concert, or to explore Downtown Nashville, you are in the right place! It was a pleasure hosting you, and we look forward to your next visit to the area.Best Regards,Steven ColliersGeneral Manager