Outdoor pool, open 8:00 AM to 9:30 PM, pool loungers

Reviews of MainStay Suites Brentwood-Nashville

2.5 out of 5
MainStay Suites Brentwood-Nashville
107 Brentwood Blvd, Brentwood, TN

Reviews

7.6

Good

Rating 10 - Excellent. 216 out of 666 reviews" "
Rating 8 - Good. 231 out of 666 reviews" "
Rating 6 - Okay. 114 out of 666 reviews" "
Rating 4 - Poor. 63 out of 666 reviews" "
Rating 2 - Terrible. 42 out of 666 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It went above and beyond
Stayed 3 nights in Mar 2024

8/10 Good

Adam

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service
The property could use a twenty first century renovation!!! It was clean, but the property inside & outside needs a deep clean.
Stayed 1 night in Mar 2024

10/10 Excellent

HARENDRA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and sober accommodation. Very courtacious staff and always ready to help with natural smile.
Stayed 2 nights in Mar 2024

8/10 Good

Martyn

Liked: Staff & service, amenities
Nice staff. Easy quick checkin. Things could be kept up better from the elevator into the room. Not horrible.
Stayed 1 night in Mar 2024

6/10 Okay

Gary

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Mold came off in chunks in the bath tub. Window missing caulk and mold was present and cold air came in. Hvac had air leek below it. Fixtures need painted. Room needs a really good deep cleaning. Upgrading would help.
Stayed 3 nights in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay in Brentwood
Stayed 1 night in Mar 2024

4/10 Poor

JIMMY

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs maintenance, the ceilings of the room, and the bathroom, where, dated and breaking apart, in the hallways you can smell the people that live there, long-term, and the food that they cook, for it is extremely pungent. Upon trying to communicate early in the morning, the staff was sleeping in the office, where the sign that read will be back shortly. The floors were notably, dirty, and the smell on the hallways was not pleasant. Definitely will not stay here again or recommend this location.
Stayed 2 nights in Feb 2024

4/10 Poor

Marisela

Business traveller
Disliked: Cleanliness, property conditions & facilities
Location great. Rooms outdated, dishes not properly washed, mole under the bathroom sink and water spilling out to floor. Couch ripped. Front desk girl, probably owner relative, since it looked like family was living there, seemed like she didn’t care. Halls smell like Indian spices from everyday cooking.
Stayed 4 nights in Feb 2024

4/10 Poor

Zamir

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We found mold inside the bathtub.
Stayed 1 night in Jan 2024

4/10 Poor

Robert, Hunlock Creek

Business traveller, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The property is very unkept. There was police activity all weekend long onsite. The back of the property was littered with garbage up to and including used syringes and condoms. NEVER AGAIN!
Stayed 5 nights in Feb 2024

4/10 Poor

Sara

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
It was close to where we are going but wish the room was a bit cleaner and also no hot breakfast and juice machine was out of order. Coffee was terrible. Overall not what I was excepting
Stayed 1 night in Feb 2024

2/10 Terrible

Janet

Travelled with family
Disliked: Cleanliness, staff & service
No hot water for a morning shower. The limited breakfast of coffee and juice was expected but neither machine worked.There was a young woman at the front desk who spoke very limited english so i had a hard time checking in. The worst part was that there was a young woman walking the halls back and forth and everytime i left my room she was there
Stayed 1 night in Jan 2024

6/10 Okay

Adilson

Liked: Staff & service
Its not too bad for 1 night or 2. You can hear people from the rooms next door. No breakfast, freek parking, free cofee, restaurants nearby.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rachael

Stayed 1 night in Dec 2023
Response from DP on 21 Dec 2023
Thank you for taking time and responding , We really appreciate it.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from DP on 21 Dec 2023
Thank you for taking time and responding , We really appreciate it.

6/10 Okay

PHILIP

Disliked: Amenities, property conditions & facilities
Change the furniture it’s old
Stayed 1 night in Nov 2023
Response from DP on 5 Dec 2023
Thank you for taking time and responding , We really appreciate it.

10/10 Excellent

Roxanne

Stayed 4 nights in Nov 2023
Response from DP on 21 Dec 2023
Thank you for taking time and responding , We really appreciate it.

4/10 Poor

Corrine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best!
The hotel was decent however not for the area. Brentwood is a high class area and this hotel felt like we were staying at a motel six. The tv didn’t work and the hotel worker said well I will just move you instead of trying to fix it. We could also not check in early and was greeted like we were asking for something that was forbidden.
Stayed 3 nights in Nov 2023
Response from DP on 29 Nov 2023
Thank you for your resposse , We do apologize for the inconvenience you had wtih your stay .

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from DP on 29 Nov 2023
Thank you for taking time and responding , We really appreciate it.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly clean and the staff is amazing!!!
Stayed 1 night in Nov 2023
Response from DP on 29 Nov 2023
Thank you for taking time and responding , We really appreciate it.

10/10 Excellent

Shivan

Travelled with partner
Polite, clean
Stayed 1 night in Nov 2023
Response from DP on 29 Nov 2023
Thank you for taking time and responding , We really appreciate it.

4/10 Poor

ANGEL L

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I’m not sure the last time the Expedia team has seen this property, but it horrible for the price they charge. Every thing about the place is dirty. It has an old musty smell to the room. The couch in the room hadn’t been cleaned in ages. The cabinetry and other fixtures are ancient. We called the front desk for fresh towels only to be instructed to bring our old towels down and pick up new towels from the laundry area. The only favorable report is the staff was pretty nice. And thankfully we didn’t see any roaches.
Stayed 3 nights in Nov 2023
Response from DP on 29 Nov 2023
Thank you for your resposse , We do apologize for the inconvenience you had wtih your stay .

4/10 Poor

Chris

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing.
Room Needs a lot of updates. Had no water pressure for about 10 minutes during the stay. Great location. At checkout, the guy at the desk didn’t say hello, ask how the stay went, or have any interaction. Won’t stay there again.
Stayed 4 nights in Nov 2023
Response from DP on 29 Nov 2023
Thank you for your resposse , We do apologize for the inconvenience you had wtih your stay .

2/10 Terrible

Esteban

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude and incompetent staff, cant even shower due to no water
Stayed 2 nights in Nov 2023
Response from DP on 29 Nov 2023
Thank you for your resposse, We do apologize for the inconvenience you had wtih your stay .

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel needs updating immediately.
Stayed 1 night in Nov 2023
Response from Victor on 1 Dec 2023
Thank you for the response !

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
It’s a was great two day stay
Stayed 2 nights in Oct 2023
Response from DP on 29 Nov 2023
Thank you for taking time and responding , We really appreciate it.

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice safe place to stay for overnight. No breakfast but they do have coffee.
Stayed 1 night in Oct 2023
Response from Victor on 1 Dec 2023
Thank you for your candid response !

4/10 Poor

Barbara

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We used to regularly stay at this motel for the Nashville flea markets in the fall. It had been about 5 years since we were able to attend, and the changes were drastic. We will not be back.
Stayed 2 nights in Oct 2023
Response from Victor on 1 Dec 2023
Thank you for the review , We do apolgize for the inconvenience you had with your stay.

4/10 Poor

Andrew

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Poor service, needs a refresh
Waited for seven minutes at checkin while staff finished a personal phone call without acknowledging me at all. Room and hotel were dingy and run down. Toilet had fecal matter from prior occupant still in water. Neighboring room blared Reggaeton music at 9pm. Bed was comfortable, location was proximate to my work needs.
Stayed 3 nights in Oct 2023
Response from Victor on 1 Dec 2023
Thank you for the review , We do apolgize for the inconvenience you had with your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Fusion Conference
One front desk employee was very friendly, I think herv name is Laura. No one else seemed friendly. The stir fry pan, in the room, was dirty.
Stayed 4 nights in Oct 2023
Response from DP on 29 Nov 2023
Thank you for staying at Mainstay. We really appreciate you feedback . sorry for the inconvenience.

4/10 Poor

Elizabeth

Stayed 1 night in Oct 2023
Response from Victor on 1 Dec 2023
Thank you for the response !

6/10 Okay

Mary, VENICE

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Victor on 1 Dec 2023
Thank you for your response !

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Oct 2023
Response from Victor on 1 Dec 2023
Thank you for the review , We do apologize for the inconvenience you had with your stay .

2/10 Terrible

Eleonora

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The place had clean bedsheets and towels but there was an awful moldy smell.
Stayed 1 night in Oct 2023
Response from Victor on 1 Dec 2023
Thank you for the review , We do apolgize for the inconvenience you had with your stay , We have taken corrective measure to address the issue .

6/10 Okay

Kyle

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good pace to stay for one night. All the front desk employees were nice and helpful. The hotel needs a major upgrade. The bathroom smelt like smoke. No breakfast.
Stayed 1 night in Oct 2023
Response from DP on 29 Nov 2023
Thank you for staying at Mainstay. We really appreciate you feedback .

10/10 Excellent

Lewis

Travelled with family
Disliked: Amenities
Very old facility. Carpet, bedding, furniture appeared to be way beyond their normal service life.
Stayed 1 night in Oct 2023
Response from DP on 29 Nov 2023
Thank you for staying at Mainstay. We really appreciate you feedback .

6/10 Okay

Katrina, Lexington

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall the property was ok, but the rooms were not cleaned to my standards. I did find a bandaid on the floor upon entering and some change as well, hinting that the room was not vacuumed properly. The last night we stayed the fire alarm started chirping loudly as if it needed a battery change on the middle of the night. Thank goodness I travel with ear plugs. I informed the staff on the way out and they apologized and assured me that it would be taken care of ASAP. Location was great and price was affordable on a budget. Only a 10 minute LYFT ride at 25 dollars to Music Row downtown. There was a great little asian restaurant (Teriyaki Bistro) across the street in a business center FYI.
Stayed 2 nights in Oct 2023
Response from DP on 29 Nov 2023
Thank you for taking time and responding , We really appreciate it. Sorry, for inconvenience.

4/10 Poor

Keith

Stayed 1 night in Sep 2023
Response from Victor on 1 Dec 2023
Thank you for the response !

10/10 Excellent

Jack

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Only 15 minutes from downtown Nashville and half Price loved it
Stayed 1 night in Sep 2023
Response from Victor on 5 Oct 2023
Thank you for your response .

6/10 Okay

Jeff

Need some updates , and since my last stay it’s went down in over all quality.
Stayed 2 nights in Sep 2023
Response from Victor on 5 Oct 2023
Thank you for your candid response .

4/10 Poor

Brad

Disliked: Cleanliness, property conditions & facilities
The property was in a very affluent area so I expected a room that might need updating but was clean. There were stains on the curtains, the glass cups in the cabinet were grimy is the best description. For what we paid i will never return.
Stayed 1 night in Sep 2023
Response from Victor on 5 Oct 2023
Thank you for your resposse , We do apologize for the inconvenience you had wtih your stay .

8/10 Good

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff. Hotel is poorly maintained and needs lots of work. Tv did not work. Thermostat did not work. Whoever owns the hotel is letting run into the ground
Stayed 1 night in Sep 2023
Response from Victor on 5 Oct 2023
Thank you for taking time and responding , We really appreciate it.

10/10 Excellent

Ruth, Youngsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time staying at a MainStay. I will put MainStay hotels at the top of my list because it was fantastic.
Stayed 3 nights in Sep 2023

6/10 Okay

Ryan

Stayed 1 night in Sep 2023

2/10 Terrible

joe

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It was just completely nasty. Nothing cleaned, smelled, etc. I would love to get my money back. I will not be recommending this place to anyone.
Stayed 1 night in Aug 2023

6/10 Okay

Rhonda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean but a bit shabby
Clean but definitely shabby. Bed mattress was not great - one side broken down like someone heavy had slept in it for a long time, and the other side tried to roll your body to the center.
Stayed 2 nights in Jul 2023
Response from Victor on 10 Aug 2023
Thank you for the review

6/10 Okay

Kim

Travelled with family
Liked: Amenities
Location was convenient
Stayed 2 nights in Jul 2023
Response from Victor on 10 Aug 2023
Thank you for the response !

8/10 Good

Eric

Liked: Staff & service, room comfort
Everything was good about our stay but our room smelled smoky supposed to have a non-smoking room.
Stayed 1 night in Jul 2023

10/10 Excellent

Gregory, Kearney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place - affordable - nice staff
Stayed 3 nights in Jul 2023