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Reviews of Home2Suites by Hilton Nashville Franklin Cool Springs

3 out of 5
Home2Suites by Hilton Nashville Franklin Cool Springs
107 International Drive, Franklin, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 423 out of 638 reviews" "
Rating 8 - Good. 122 out of 638 reviews" "
Rating 6 - Okay. 41 out of 638 reviews" "
Rating 4 - Poor. 29 out of 638 reviews" "
Rating 2 - Terrible. 23 out of 638 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberlee

Travelled with family
Liked: Amenities, property conditions & facilities
Home 2 Home offers so many nice touches and a kitchen is always a bonus. I loved there roomy rooms and indoor pool. They serve cookies in the afternoon and popcorn in the evenings!
Stayed 2 nights in Mar 2024
Response from Christopher Moody GM on 25 Mar 2024
Kimberlee,Thank you for your comments about our hotel. We are happy to hear that you enjoyed your stay. We hope you will stay with us again when your travels bring you back to the Franklin area!

6/10 Okay

Courtney

.
Stayed 20 nights in Feb 2024
Response from Christopher Moody - GM on 28 Feb 2024
Courtney,Sorry to hear your stay was not up to par. We hope to have the opportunity to better serve you when you return to the area.

10/10 Excellent

Jackie

Stayed 2 nights in Dec 2023
Response from Christopher Moody - GM on 28 Feb 2024
Jackie,Thank you for your response. We are happy to hear you enjoyed your stay and hope you will return. Have a great week!

10/10 Excellent

Tom

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christopher Moody GM on 31 Jan 2024
Tom,We are happy to hear that you enjoyed your stay with us! Thank you for your review!

10/10 Excellent

Gordon

Stayed 1 night in Dec 2023
Response from Christopher Moody GM on 31 Jan 2024
Gordon,Thank you for your review! We are happy to hear that you enjoyed your stay with us!

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Christopher Moody GM on 31 Jan 2024
Mary,We are happy to hear that you enjoyed your stay with us! Thank you for your review!

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service. Clean, quiet and convenient. Recommend to anyone going to that area!
Stayed 9 nights in Nov 2023
Response from Christopher Moody GM on 5 Dec 2023
Bruce,Thank you for your comments. We will be sure to share these with our team!

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice overall
Stayed 1 night in Oct 2023

6/10 Okay

Erik

Travelled with family
Disliked: Property conditions & facilities
Staff were ok. The room seemed old or not well maintained. The location is hard to get to or not convenient
Stayed 4 nights in Oct 2023

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
My husband and I stopped on our way home from Florida. We chose this hotel because it was a little lower priced than the other hotels around the same area. The hotel was very clean. Breakfast was hot and with wide range of choices. Area was very nice with lots of restaurants close by and staff was very nice. We will stay again!
Stayed 1 night in Oct 2023

6/10 Okay

Spencer Jordan

Stayed 1 night in Sep 2023

4/10 Poor

Isaiah

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
S
Stayed 2 nights in Sep 2023

10/10 Excellent

Renda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jeff, Sparta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient
Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Laundry facility could use some maintenance. But overall, l had a very enjoyable 2 week stay.
Stayed 7 nights in Sep 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

8/10 Good

Salena

Liked: Staff & service, amenities, property conditions & facilities
The 1st room given to me , Dog hair everywhere. The young lady at the front desk was nice and gave me another room.
Stayed 1 night in Sep 2023

10/10 Excellent

April

Stayed 1 night in Jul 2023

8/10 Good

Tracy L

Stayed 1 night in Jul 2023

10/10 Excellent

Jeffrey

Stayed 2 nights in Jul 2023

2/10 Terrible

Randall, West Sacramento

Travelled with family
Disliked: Staff & service, property conditions & facilities
Door was off the shower, screws were on vanity shower parts were on bathroom floor, lip stick was present on coffee cups. I called front desk but attendant offered no solutions.
Stayed 1 night in Jul 2023

10/10 Excellent

Jodie

Stayed 1 night in Jun 2023

8/10 Good

Pamela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious room
This hotel was very nice, Room was big and spacious.
Stayed 1 night in Jun 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from General Manager on 24 May 2023
Thank you so much for taking a moment to provide feedback on your most recent stay with us. It is our hope that we always meet your expectations during your stay. We are happy to see you enjoyed your experience with us and hope to see you again in the near future. Thank you for your business. Tiffany - General Manager

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from GM on 24 May 2023
Thank you for your review. We greatly appreciate your feedback, and will be sure to provide this feedback with the appropriate departments to ensure any issues you may have experienced during your stay are addressed. Thank you for your business, we hope to see you again in the future. Tiffany - General Manager

10/10 Excellent

Reginald

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 1 night in Apr 2023
Response from GM on 24 May 2023
Thank you so much for your kind words in regard to our staff. We greatly appreciate your business and hope to see you again on your next trip to the Franklin TN area. Thank youTiffany - General Manager

2/10 Terrible

Steven

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I prepaid through Expedia and when I got to the hotel my credit card was charged again for the full price I had already paid on Expedia, and when we questioned it to the person working the front desk I was told that I picked the pay later option. (Which I had not.) All of this was after we had to stand at the front desk for quite a while just waiting to be helped. Workers were around and looking at us but nobody came over for quite a while. Rude staff who are completely incompetent. To make it better Expedia has been zero help in fixing the issue of us being charged twice. I’ll never stay at this hotel again.
Response from GM on 24 May 2023
Thank you for taking a moment to provide a review of your most recent stay with us. I apologize for you having to experience any billing hardships while staying with us. I am happy we were able to resolve this issue for you. It is our goal to ensure you have an enjoyable stay. We hope that your most recent experience does not deter you from staying with us again in the future. Thank you for your business, we hope to serve you again soon.Tiffany - General Manager

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Kellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property--room was spacious, bed was comfy--and the AC worked great! It was a great stay for a quick weekend getaway.
Stayed 1 night in Mar 2023

2/10 Terrible

Matthew, Bartlett

Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, and the bed was very comfortable. The breakfast had a good variety of foods.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and clean
I felt very safe traveling alone and staying here. My only complaint is that the room doors close loudly, so my neighbors coming and going disturbed me in the evenings/night.
Stayed 2 nights in Feb 2023

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful hotel- perfect location, clean, polite staff!
Stayed 1 night in Jan 2023

6/10 Okay

Briana

Business traveller
The hotel was okay. The check in was odd because the gentleman was kind and pleasant when checking in but then after that he wasn’t very friendly of communicative and he had his girlfriend there with him the entire time which was odd. Check out was nice and the girl working was very kind and courteous. She has colored hair I believe I think purple. We thought she was great. The towels in the room were semi dirty with yellow stains on it. Bathroom had patches of paint missing and the AC made a loud sound when running during the night.
Stayed 1 night in Jan 2023

8/10 Good

Yessenia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my room, Spacious, & mini kitchen area. Clean and Quiet .

8/10 Good

Keyon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and helpful

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run, comfortable, clean, everything we were expecting and more. A big plus is the 6 free Tesla Destination Chargers and 2 J1772 chargers for non-Teslas.
Stayed 9 nights in Nov 2022

10/10 Excellent

David A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite was the amazing kind sweet employees. You can tell a good business by how happy the employees are. We recieved excellent service.
Stayed 9 nights in Oct 2022

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2022

8/10 Good

Rebecca, Marietta

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located near shops, restaurants and etc. They had several ev charging stations on the property, which was a huge plus!
Stayed 2 nights in Sep 2022
Response from Karen King on 2 Oct 2022
Thank you for staying with us! We hope to see you again very soon.

10/10 Excellent

deketha

Stayed 2 nights in Aug 2022

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night stay for a quick get away.
Check in was very easy and quick. The room was great - large enough for everyone to move around. The beds were very comfortable, and the thermostat was very easy to control. The pool was amazing. There was a aide variety of breakfast items- waffles, biscuits, eggs, cereal, and juices. Check out was super easy. We will definitely return here again.
Stayed 1 night in Jul 2022