Fridge, microwave, stovetop, dining tables

Reviews of InTown Suites Extended Stay Nashville TN Madison

2 out of 5

Reviews

5.0
Rating 10 - Excellent. 47 out of 433 reviews" "
Rating 8 - Good. 54 out of 433 reviews" "
Rating 6 - Okay. 89 out of 433 reviews" "
Rating 4 - Poor. 84 out of 433 reviews" "
Rating 2 - Terrible. 159 out of 433 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

4.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Why
Stayed 7 nights in Nov 2023

2/10 Terrible

Rob

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only I liked was leaving it! It was not what I paid for which was a luxury room that's handicap accessible by the pictures and I paid extra to reserve it only to discover it was hideous! They claimed it was Orbitz fault for not updating the photos. It was not handicap and it was infested with roaches. It claims to not allow pets and there were dogs and cats everywhere... not that I mind because I'm a dog lover... but because of the conditions. The furniture in my room was half eaten by dogs. They refused a refund but asked me to come back again one day and maybe my next stay might be better.
Stayed 7 nights in Mar 2023

2/10 Terrible

Latresha

Stayed 7 nights in May 2022

2/10 Terrible

Jayne

Business traveller
Disliked: Amenities, property conditions & facilities
Office closes at 7pm. Then it gets a little crazy. Need 24 hour office coverage.
Stayed 20 nights in Jun 2022

6/10 Okay

Rodriques

Stayed 7 nights in May 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not BOOK
This was the dirtiest hotel I’ve ever stayed in. There were bugs and yellow stuff on the walls couldn’t tell if it was vomit or feces!!!
Stayed 7 nights in Mar 2022

6/10 Okay

Corah

Liked: Staff & service
The staff was friendly just mainly the guests were super noisy
Stayed 7 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 7 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2021

6/10 Okay

Terrell

Travelled with family
It was ok they can do better with the housekeeping
Stayed 7 nights in May 2021

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Mar 2021

6/10 Okay

Verified traveller

Stayed 14 nights in Mar 2021

6/10 Okay

Verified traveller

Travelled with family
Stayed 7 nights in Jan 2021

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ stay
I would give this place 5 stars and still here.
Stayed 7 nights in Nov 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the room was almost up to my standards. I'm clean frick. But satisfied with the cleaners
Stayed 7 nights in Oct 2020

2/10 Terrible

KYMBERLY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walked in, walked out..
After seeing the room my boyfriend and i would be staying in, we left and booked at a different hotel.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
My visit was not very pleasant. Please help update the rooms better. The walls are dirty, carpet needs replacing, the smell is horrible, Murphy beds, customer service hours are not accessible 11am - 7pm. Kitchen is not clean and pest problems as well. I reserved a non-smoking room and yet, the room smells like a smoking room the entire time I stay. I informed the receptionist and she was not very professional about it either. All she did was went to the room and sprayed it with some air freshener. I was planning to leave the next day, but found out that there's no refund if I stay less than the purchased period of stay. Returning customers are the keys to your success. You might not care, but you will loose some good customers. I will not be returning as one of your future customers. Your place is not family oriented and needs some major updates. Wish I can get my refund back...that would be nice.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty. Our room had roaches. Bathroom was not cleaned there was urine and hair all over the toilet.
Stayed 5 nights in Jul 2019

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice .
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Disliked: Staff & service, amenities
Run down, poor service, smelled old and smoky. Poor wifi and tv service
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pewww!
Won't book anything with hotels.com anymore---our room had ceiling falling down,carpet was filthy,no amneties at all,trashy people smoking throughout building,our smelled like cigarettes and was awful
Stayed 1 night in Jul 2019

2/10 Terrible

michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stay away
Very bad vibe,overpriced compared to most motels,needs complete overhaul
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were roaches in the bathroom and the room. It didn't look like the room had been cleaned, just the beds re-made. We felt unsafe because there were people gathered outside drinking. We decided to leave instead of staying the night even though we had already paid for the room. I don't recommend this place to anyone.
Stayed 1 night in Jul 2019

2/10 Terrible

Caleb, Arkansas

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was sketchy, gross, and smelled like cigarettes. I did not feel safe on the premise.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location was good and looked fine from outside but the curtains were covered in paint as well as the dresser and floor. We were given a single tiny bar of soap and a partial roll of toilet paper. There was no Kleenex and a single trash can. The office is closed on Sunday and they clean once a week. It was the worst place I've stayed at
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Good service, sketchy area
check in was fine, Vanessur was very helpful and accomodating. She let me see my room before i checked into it. My room was clean and orderly. The homeless people sleeping on the stairwells and sitting outside the entrance doors at night made for shady/sketchy conditions at night. The second night of my stay someone pulled a fire alarm around 4 am and the entire hotel was alerted... The startling part is it was a packed hotel and almost no one came out of their room.. Is this happening a lot? What if there were a real fire? Upon my exit of the building a young man approached me asking for a ride down the road. If you stay at this hotel just be cautious because the area isn't the best.
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Most disgusting experience ever!
Filthy, stinky, common areas are disaster. I have never see such filthy, awful place. How do these people stay in business? Please, do yourself a favor and stay away from this garbage place.
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Receptionist was kind when checking in. They only have 1 staff from 11am to 7pm. Our key did not work after that time. We literally had to go to another hotel because we couldn't get in the room. I called both after hours numbers, left a voicemail and called corporate to get help. Have yet to get a return call. Very disappointed
Stayed 2 nights in Aug 2018

4/10 Poor

Meh, Nashville

Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches in hotel. We saw at least 6 in brad day light, especially in bathroom. Hotel was cheap so i didn't expect much, but cockroaches are unacceptable. The room was also a bit dirty and dusty. Beds were clean and shower was clean. Did not complain to them because we only stayed 1 night and didnt spwnd much room there. The check in lady was nice, the room is big for the price and has a half kitchen. I would have been staisfied if it wasnt gross. The top of the fridge looks as if it has never been dusted. At least the beds were clean.
Stayed 1 night in Aug 2018

2/10 Terrible

Csme, Nashville

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was not what i expected it was a weekly live in hotel the rooms where dirty smell like smoke
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away!
Was awfull the room was dirty the light on ceiling was hanging down the water in shower was barely coming out to even wash hair.
Stayed 5 nights in Jul 2018

2/10 Terrible

sugarbutt, ky

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
you get what you pay for.
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Do NOT stay here unless you have absolutely nowhere else to go! The whole place smelled like smoke down the halls. The door to the room didn’t close all of the way. The comforter had several burn holes in them. I was told that all of them were like that. It did not seem safe at all even with the cops that were there on premises. I felt safer sleeping in my vehicle. Will not recommend this location to anyone!
Stayed 4 nights in Jul 2018

2/10 Terrible

gail, Hendersonville

Disliked: Staff & service, property conditions & facilities, room comfort
Business owner
Be thankful to get my home. This place is terrible. I will get my home soon. And I want recommend this place to anyone. But penny she is awesome.

2/10 Terrible

Sam, N.C.

Disliked: Cleanliness, property conditions & facilities
hotel stay
they do not provide daily maid service if you get clean towels or anything else you need (toilitries). You have to go to the front desk which is only open from 11am untill about 8pm. It is extended stay and some of the tenants are loud the hall ways have a bad odor. I would recommend removing it from expedias list of motels this could expedia to have a bad name.When we arrived they had no comfirmation of our reservation. While talking with the expedia employee I ask him to stay on the phone with me until the received the confirmation. He said they had a high call volume and eventually HUNGUP on me. We have 2 other reservations with expedia I hope we have a more pleasant experience.

6/10 Okay

Neil

Was just for a couple days. I enjoyed the time spent in the room. Will stay there again but next time I'm bringing good to cook. Word son, stove and all!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty and filthy
Everything was gross. Bad neighborhood. There was a funky smell everywhere. People being loud all hours.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away from here.
We could tell we'd made a mistake from the instant we pulled into the parking lot. Trash and debris in addition to people working on their cars in the parking lot made an unfavorable first impression. Once inside, it was clear this place's prime was in the 80's. Filthy from the moment you touch the lobby's front door to enter. Once we'd checked in, the filthy carpets and grungy walls were a prelude to the room we'd occupy for two nights. Before we unpacked a single possession, we had to take out the Clorox wipes and wipe EVERYTHING down that a human hand could touch. Some Softscrub changed the tub color, and eased my fears of athlete's foot fungus; you'll need a can of Lysol aerosol spray for the A/C unit…the smell of mold coming from that unit when on could have choked a horse! Maintenance was NO priority here. Folks, if you a transient who's between jobs or down on your luck, this place is a "muddy bridge" at best. If you're vacationing, RUN the other way!

4/10 Poor

George, Nashville

Liked: Staff & service
Disliked: Cleanliness
Crestwood
The hotel is more of an short term living place. It was too much roaming around for my comfort especially at 12 1 in the morning. Rooms was OK. Could update furniture etc but you get what you pay for.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, dirty unfriendly
Horrible, dirty, unfriendly. Don't bother going here!

2/10 Terrible

Michael, Kentucky

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs attention
Found 3 roaches in bathroom and smell was horrible in room

2/10 Terrible

Becky, Hickory, NC

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Rundown Hotel
We were extremely disappointed in this hotel. It was terribly neglected, rundown, and dirty. We killed at least 20 roaches during our three-night stay. We asked to be moved to a different room after the first night but were told that no other rooms were available. We were also told that maintenance would be sent down to check on the roach problem, but to my knowledge no one ever came. The drapes in the room would not close, the carpet was worn, the bathroom sink had no stopper, and the refrigerator looked as though it had been beaten on with a hammer. There was a mount for an iron and ironing board but they were both missing. There was absolutely nothing in the kitchen--no dishes, glassware, silverware, cooking utensils--not even a hotpot or Styrofoam cups for coffee or an ice bucket! Most disappointing of all was that this hotel advertises that it is pet-friendly and we made our reservation thinking that we might bring our twelve-pound dog along with us. When we called back only ten days after making our reservation to let the management know that we did in fact plan to bring our dog with us, we were informed that the hotel policy had just changed to a strict no pet policy. Imagine our disappointment after scrambling to make boarding arrangements for our dog on a holiday weekend when the first sound that greeted our ears when we walked into the lobby was a dog barking and the first thing that we saw was a very large dog being walked across the lobby on a leash!

2/10 Terrible

joel, Atlanta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You don't get what you pay for.
It was a room to sleep in for the price. Room had no trashcan, blanket or comforter and the bed covering has cigarette burn holes in it. Also had to kill the roaches. No extra roll of toilet paper incase you were to run out. Top two floors seemed to have more permanent residents than extended stay guest. Broken doWn cars in the parking lot. There is no maid service, no one came in to clean my room during my stay. Even motel 6 will clean and make your bed everyday.

2/10 Terrible

Ronald, Tennessee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find another place
Awful, dirty place. Terrible service. Felt very unsafe here

2/10 Terrible

Ronald, Tennessee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful place
There wasn't anyone there to check in. Lost my money on room (no Refund) and had to find another place to stay. DON'T do it. You will be sorry

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You pay for what you get!
Definitely a low income housing. Let's start with the front desk.Very unprofessional.I was trying to check in meanwhile she was on the phone talking smack about someone else. The hall ways was very moist and smelled like cigarettes everywhere. The elevator was wet, from what I heard it's like there 3rd complaint about this. Never was cleaned through out the night. My room was not that bad. The AC did not work well nor did the burners.Looked ok but not impressive. Thank goodness I rent it becuz it was cheap and just to party.Did not stayed the night.I definitely do not recommend this hotel. Oh yea the roaches come out at night!