All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
staff were excellent, rooms very clean, great location
Lynette
Stayed 5 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Lynette, your kind words about the Courtyard Nashville Vanderbilt/West End brighten our day. We're delighted to know that you found our hotel rooms pristine, our location convenient and our team members excellent. We eagerly look forward to your next visit.
10/10 Excellent
Winnieee
16 Apr 2024
Liked: Cleanliness
Winnieee
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Apr 2024
Winnieee, it's wonderful to see that Courtyard Nashville Vanderbilt/West End was able to provide a five-star experience for you. For any future stays, we would like to remind you that our valet parking service, which is prominently advertised on our website and third-party booking sites, is available to all our guests. We're eagerly looking forward to your next visit.
Change the shower heads and put a wastebasket in the bathroom.
Rose Mary
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Rose Mary, we appreciate you voicing your thoughts. Matters regarding shower facilities and trash receptacles have been noted by our team. As our valued guest, your comfort and convenience are our main objectives. We constantly look for ways to enhance our guest experience and your valuable feedback will help in this. Regarding parking, note that valet parking is our only option, which is clearly indicated on our website and third-party booking platforms for transparency. Thank you for staying at Courtyard Nashville Vanderbilt/West End. We hope to welcome you back soon.
Briggitte, we appreciate your brief and positive review of Courtyard Nashville Vanderbilt/West End. We constantly strive to ensure all guests are well-informed, noting details such as our valet parking fees on our website and third-party booking platforms. We're grateful for your patronage and hope to serve you again in the future.
6/10 Okay
Peter
Travelled with family
9 Apr 2024
Disliked: Staff & service
Very dated decor and inconvenient location, need vehicle or taxi to get around. Room not tended to regularly. No headboard. It’s foam covered with a sheet. Disappointed as expected Marriott to be a better option. Feels like an old motel.
Peter
Stayed 5 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Peter, thank you for sharing your thoughts. We are sorry to hear that your experience didn't meet your expectations. Your satisfaction is our top priority and it appears we fell short. Please allow us to reassess and enhance our services to ensure more enjoyable stays for our future guests. We genuinely hope for the opportunity to redeem ourselves and offer you the high standard experiences we're committed to.
10/10 Excellent
valerie
9 Apr 2024
Liked: Property conditions & facilities
valerie
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Valerie, thank you so much for choosing to stay at the Courtyard Nashville Vanderbilt/West End and for the perfect score. We're pleased that our property met your expectations even though we have a valet parking service as the only option, with the costs fully disclosed on our website and third-party booking platforms. We hope to serve you again on your next visit.
Sue, it's fantastic to hear how much you enjoyed your stay at Courtyard Nashville Vanderbilt/West End. We're delighted our front desk team members left such a positive impression. We look forward to welcoming you back in the future!
Vallet was available it was though expensive and didn’t have any other option to park somewhere else. Otherwise the hotel was a wonderful place to stay
Matt
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Matt, it's great to hear you found Courtyard Nashville Vanderbilt/West End to be a wonderful place to stay. We appreciate your feedback on the valet parking, which as you've noted we widely advertise as our only parking option. We understand your viewpoint and will take it into account for any future changes we make to our services. We hope to welcome you back in the future.
Stephanie, thank you for your perfect score! We're thrilled to hear that you had a fantastic experience at Courtyard Nashville Vanderbilt/West End. We hope to welcome you back in the future for another great stay.
4/10 Poor
Matt
25 Mar 2024
Disliked: Cleanliness, staff & service
Matt
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Matt, we see you've left a rating without additional comments, making it challenging to address any specific concerns you might have had. Any feedback you could provide to enhance your next stay would be appreciated.
Michael, it's fantastic you enjoyed the Courtyard Nashville Vanderbilt/West End's prime location, which enables easy access to various dining and entertainment venues. We trust your stay was both comfortable and convenient, and we hope to have you back again soon.
I loved this place! My sister and I went for a small weekend getaway and everything was nearby! We could walk to many restaurants the environment was clean! The only downside was the parking situation, $40 for valet parking each night.. but everything else was wonderful!
andrea
Stayed 2 nights in Jan 2024
Response from Customer Service on 26 Mar 2024
Andrea, it's fantastic to hear that you and your sister had an enjoyable stay at the Courtyard Nashville Vanderbilt/West End. We're thrilled that the location of the hotel perfectly complemented your plans. Regarding your comment about parking, our decision to offer valet service reflects our dedication to providing exceptional convenience for our guests. We strive to be transparent about the cost involved, and it's prominently displayed on our website and other booking sites. We appreciate your understanding and are excited to welcome you back in the future.
10/10 Excellent
Charlie
25 Mar 2024
Charlie
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Charlie,Your perfect rating uplifts the Courtyard Nashville Vanderbilt/West End team indeed! We're glad you enjoyed your stay. As we strive for clarity and transparency, we appreciate your understanding regarding our well-publicized valet parking policy. We hope to have the pleasure of your company again in the future.
2/10 Terrible
Bill
24 Mar 2024
Liked: Staff & service
42.00 daily charge for car. An add on from original bill. This is exactly the kind of surprise charges that congress nd i swill be working on soon. To be notified one day prior is another indication of price gouging. No worries I will not be using your company going forward along with my 75 employees. A notice will be sent to all sales on Monday. Shame on you.
Bill
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Bill, it seems you were displeased with the parking charges. Please note, the fee for valet parking is widely indicated on our website and third-party booking sites. Our goal is to maintain transparency on all charges to avoid any surprises upon arrival. We're truly sorry for any inconvenience this may have caused you. Please, feel free to put forth any concerns prior to booking to ensure a comfortable and joyful stay. We hope you reconsider staying with us again.
Thank you for the great rating, Donald!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Courtyard Nashville Vanderbilt/West End! We hope you plan on staying with us again soon!We're looking forward to your next visit!
Arthur, it's terrific to hear you had a splendid experience at Courtyard Nashville Vanderbilt/West End. We sincerely value your feedback and your support. We're grateful for you choosing to stay with us and hope to see you again soon. Thanks once more!
6/10 Okay
James
18 Mar 2024
Liked: Staff & service
Decent hotel but they should let their guests know that it costs $42 additional to park on the property. Way too expensive for parking
James
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
James, we appreciate your comments about your experience. We feel it is essential for our guests to know that valet parking is the only option available at the hotel and that there is an associated cost, as it is broadly disclosed on our website as well as third-party booking sites. We understand that the additional expense may not be ideal for every guest and are always looking for ways to enhance our services. Your feedback will certainly be taken into account. We hope you found the rest of your stay with us enjoyable.
The staff were all amazing. However the rooms had paper thin walls, the beds/pillows/blankets all were extremely sub par. Seems like they Reno’d an old hotel but didn’t upgrade anything but some cosmetic items.
Stephen
Stayed 4 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Stephen, we appreciate hearing your feedback. It's wonderful to know that our team members made a positive impact during your stay. We regret that you found some aspects of our accommodations less satisfactory, particularly the noise level and bedding comforts. We continuously aim to enhance our facilities whilst maintaining our property's unique character, and your notes will guide us in this effort. It's also a good opportunity to refer to our pre-publicized clause on valet parking fees; our guests' understanding is highly appreciated. We look forward to having another chance to better serve you.
2/10 Terrible
Shanna
16 Mar 2024
Liked: Cleanliness, staff & service
Shanna
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Thank you for sharing your feedback, Shanna.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.
8/10 Good
donna
15 Mar 2024
donna
Stayed 2 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Thank you for the 4/5 rating, Donna!We are excited to see that you had an enjoyable experience at Courtyard Nashville Vanderbilt/West End. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
10/10 Excellent
Hanthu
14 Mar 2024
Hanthu
Stayed 2 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Hanthu, thank you for your perfect score! It's great to know that Courtyard Nashville Vanderbilt/West End has met your expectations. We appreciate your understanding of our well-publicized parking policies. We look forward to your next visit!
Our stay was perfect. The only thing that was upsetting is the fact the the bathroom sink counter is WAY TO SMALL. There is not enough room to put anything on the sink or for two people to be at the sink.
Judy
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Mar 2024
Judy, it's heartening to hear that your stay at the Courtyard Nashville Vanderbilt/West End was perfect. We recognize the point you mentioned about the bathroom sink counter's size. Moving forward, we're committed to doing our best to ensure a comfortable experience for our guests. We value your feedback and hope to welcome you back soon.
Shane, it's wonderful to hear that you appreciated the Courtyard Nashville Vanderbilt/West End's location and felt the overall experience was nice. Our distinctive location does indeed make us a charming base for city exploration. Your recognition means a lot to us and we hope to welcome you again in the future.
Bianca, it's great to hear you enjoyed the lobby area at Courtyard Nashville Vanderbilt/West End. We take pride in creating a pleasant ambiance for our guests. We value your feedback and hope to see you again soon!
Bryan, we are humbled by your positive feedback regarding the cleanliness and the friendliness of our team members at Courtyard Nashville Vanderbilt/West End. It's our goal to provide a pleasant experience for our guests and we're glad you appreciated that. We look forward to welcoming you back in the future.
2/10 Terrible
Tony
Travelled with family
4 Mar 2024
Disliked: Staff & service
Valet lost my keys and it took 3 hours to get locksmith to come and make another key
Tony
Stayed 2 nights in Mar 2024
Response from Customer Service on 8 Mar 2024
Tony, concerning the inconvenience with the valet service, we truly sympathize. Our team usually operates smoothly and efficiently, and it's unfortunate it was not reflected in your situation. As for the parking fee, we strive to communicate all costs transparently via various platforms. We hope this isolated occurrence doesn't deter you from considering us in the future.
10/10 Excellent
Robert
2 Mar 2024
Robert
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Thank you for the excellent rating, Robert!Our goal is to go above and beyond to ensure our guests have a memorable experience at Courtyard Nashville Vanderbilt/West End! We look forward to hosting you again soon.
Very nice-spacious room.
Restaurant is way to expensive.
Sara
Stayed 1 night in Mar 2024
Response from Customer Service on 9 Mar 2024
Sara, thank you for sharing your feedback. It's great to hear you enjoyed the ample space in your room at the Courtyard Nashville Vanderbilt/West End. We understand your concern about the restaurant prices and want to assure you that they reflect the quality of the ingredients and hospitality we provide. We aim for complete satisfaction and look forward to welcoming you back in the future.
Amber, thank you for your stay at Courtyard Nashville Vanderbilt/West End and for taking the time to rate us. We appreciate your feedback and hope to welcome you again in the future.
Overall, the stay was great, but I waited 45 minutes for my breakfast of eggs and bacon.
Nicholas
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Nicholas, it's good to hear you enjoyed the majority of your stay at Courtyard Nashville Vanderbilt/West End. We apologize if the wait time for your breakfast was not up to par. Our culinary team is continuously working to improve and ensure our valued guests are served in a timely manner. We're grateful for your feedback and are striving to better enhance our breakfast service. We appreciate your patience and look forward to welcoming you back for an even better experience.
10/10 Excellent
Menesa
Travelled with family, Travelled with partner
24 Feb 2024
Liked: Property conditions & facilities
Front desk staff we amazing
Menesa
Stayed 2 nights in Feb 2024
Response from Customer Service on 24 Feb 2024
Menesa, it's great to hear that you found the Courtyard Nashville Vanderbilt/West End front desk team to be amazing. Delivering impeccable service is our utmost priority and we're thrilled we were able to exceed your expectations. We hope to welcome you back soon!
When we arrived at the property we were not made aware of valet parking only. That was $50 a day.... There was no free breakfast as I requested. When I booked that particular hotel... I was unaware of that when I booked. I did choose a hotel that had free breakfast in the morning. That was not the case and I'm very disappointed in the booking through expedia.com
Victoria
Stayed 3 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Victoria, your feedback is truly valuable for us. We regret any confusion about the valet parking, as it is indeed the only parking option we offer. This is widely disclosed across numerous booking platforms including our own website. As for the breakfast, it seems there may have been a misunderstanding during the booking process, as we currently don't provide complimentary breakfast services. We value you as a guest and strive to ensure accurate communication of all our amenities and services to provide a pleasant stay. We're sorry for any inconvenience you may have experienced.
Adrienne, it's thrilling to hear you found the bed at Courtyard Nashville Vanderbilt/West End comfy and enjoyed the nearby bars. Our location is indeed amongst some of the city's vibrant venues. We hope your travels bring you back to us soon.
Sylvia, it's fantastic to hear that you enjoyed your stay at Courtyard Nashville Vanderbilt/West End! We strive to create memorable experiences for our guests and we're thrilled your visit was a positive one. We hope to see you again soon!
Whodiny, we greatly appreciate your outstanding score for Courtyard Nashville Vanderbilt/West End. It's wonderful to see that you had an enjoyable experience with us. Looking forward to your return!
Kim, it warms our hearts to hear that the Courtyard Nashville Vanderbilt/West End team members were able to provide you with assistance. We're pleased to note your positive feedback. For your future visits, please remember that the valet parking fee is thoroughly communicated on our website and other booking platforms. We hope to see you again soon!
8/10 Good
Natasha
18 Feb 2024
Natasha
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Thanks for the 4/5 rating, Natasha!We're thrilled you enjoyed your time at Courtyard Nashville Vanderbilt/West End so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
Mark, thank you for rating the Courtyard Nashville Vanderbilt/West End so highly. We appreciate your feedback and are pleased you enjoyed your stay. We hope to have the pleasure of welcoming you back soon.
The staff were so kind and helpful with everything. The room was great!
Kathryn
Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb 2024
Kathryn, it's extremely gratifying to learn you found our team members to be kind and helpful, and appreciated the quality of your room. Thank you for your positive feedback about your stay at Courtyard Nashville Vanderbilt/West End. We hope to welcome you back during your next visit.
Michael, it's wonderful to hear that your stay at Courtyard Nashville Vanderbilt/West End was enjoyable! We're thrilled you appreciated the cleanliness of our establishment. It's one of our highest priorities to ensure our guests have a comfortable and clean environment. We hope to welcome you back in the near future!
Thank you for the fantastic rating, Tami!We strive to make all of our guests feel welcome and relaxed during their time at Courtyard Nashville Vanderbilt/West End! We can't wait to see you again soon.
Thank you for the wonderful rating, Robert!It's fantastic you enjoyed your time at Courtyard Nashville Vanderbilt/West End so much! We look forward to hosting you again soon for another amazing experience!
10/10 Excellent
Kenneth, Clarksville
Travelled with family
28 Jan 2024
Liked: Cleanliness, staff & service
Great place to stay in Nashville on West End. Had a family visit and was very convenient to get around Nashville.
Kenneth
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Kenneth, it's delightful to hear your stay at the Courtyard Nashville Vanderbilt/West End met your needs while visiting family. We appreciate your highlight on our strategic location's convenience for getting around Nashville. Should you have future visits planned, we hope you choose us again for your accommodations.
Quick check in, staff is friendly and very convenient location
Kenneth
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Kenneth, it's great to hear that your experience with us at Courtyard Nashville Vanderbilt/West End was seamless, friendly, and ideally located. We're pleased to know that our efficient check-in process, hospitable team members, and prime location added to your positive stay. We look forward to welcoming you back the next time your travels bring you to Nashville.
Thank you for this lovely rating, Carol!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Courtyard Nashville Vanderbilt/West End. We'd like to share an even better experience with you soon.
Gary Lee, the Courtyard Nashville Vanderbilt/West End team takes pride in the cleanliness of our rooms. We're glad your experience reflected our efforts. Thank you for sharing your positive review and we hope to welcome you back in the near future!
China, it's wonderful to hear that you had a great experience at the Courtyard Nashville Vanderbilt/West End. We strive to ensure our guests have all the information they need before arriving, including details about our valet parking service. Thank you for your rating and we look forward to welcoming you back!
10/10 Excellent
Jennifer
4 Jan 2024
Jennifer
Stayed 5 nights in Dec 2023
Response from Customer Service on 9 Jan 2024
Thanks for the outstanding rating, Jennifer!We're delighted your time at Courtyard Nashville Vanderbilt/West End was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
Don, the Courtyard Nashville Vanderbilt/West End appreciates your visit and the time you've taken to rate your experience. We're glad to receive your rating and are eager to understand areas where we could make your next visit even better. Your feedback has helped us better understand our guest's needs, and rest assured, we'll take this into consideration. We’re looking forward to welcoming you back in the future.
Staff was excellent, only issue with the facility was luggage carts with bad wheels, flat tires ect
bill
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Bill, it's wonderful to hear you found the team at Courtyard Nashville Vanderbilt/West End to be excellent. Your feedback regarding the condition of the luggage carts is valued. We always strive to provide a seamless experience and assure you that such concerns are duly noted. We appreciate your comments and look forward to welcoming you back.