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Reviews of Iles du Gua Suites

Iles du Gua Suites
28, rue de l'aude, Narbonne, Aude

Reviews

9.2

Wonderful

Rating 10 - Excellent. 159 out of 252 reviews" "
Rating 8 - Good. 75 out of 252 reviews" "
Rating 6 - Okay. 14 out of 252 reviews" "
Rating 4 - Poor. 3 out of 252 reviews" "
Rating 2 - Terrible. 1 out of 252 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Nice clean place for a short stay
Stayed 1 night in Oct 2023

10/10 Excellent

Andreas

Liked: Cleanliness, amenities, property conditions & facilities
Seperate balkony for each Appartment with option to smoke.
Stayed 2 nights in Apr 2023

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Difficult to access from Narbonne station. Few restaurants in the vicinity
Stayed 1 night in Sep 2022

6/10 Okay

Steven

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
There are no staff on site after 2100. If anything were to happen guests need to ring a telephone number. The access and egress to the hotel is very difficult. There is a narrow bridge to enter and access. The hotel rooms were big, the bed was comfortable. A nice outdoor seating area and a small kitchenette. The hotel looks and feels tired. It’s a 20/25 minute walk to Narbonne and the hotel is situated in a dark area. Didn’t feel safe to walk home at night. No public transport
Stayed 7 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff, comfortable and specious rooms. The hotel is quite out of the way of the main city. There are not many options around to walk to eat or have coffee.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Nice setting but out of town. feels a bit tired and pricey restaurant. Overall though a nice place to stay.
Stayed 1 night in Mar 2019

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Europe holiday
A little out of the way but worth the walk from the train station. Beautiful tranquil setting! Enjoyed the special offer for dinner, food was superb! Spacious rooms, albeit a little dated.
Stayed 1 night in Aug 2018
Response from Laura - Community Manager on 24 Aug 2018
Merci d'avoir pris le temps de partager votre avis. Nous sommes ravis que votre notre établissement et notre restaurant vous aient satisfait. Au plaisir de vous revoir à l’île du Gua Suites

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 minute walk along the canal side to the town , fabulous location
Stayed 5 nights in Apr 2018
Response from Laura - Community Manager on 24 Apr 2018
Thank you for you view. We hope to welcome you when you come back to Narbonne

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Perfectly positioned to explore the centre of Norbonne, whilst feeling rural in its setting near the old mill and canal. Ample secure private parking.
Stayed 3 nights in Apr 2018
Response from Laura - Community Manager on 19 Apr 2018
Thank you for your view. We are delighted that the comfort of our suites have pleased you so that the location of the establishment. Hoping to see you again soon at Gua Island

4/10 Poor

Beth, Washington, DC

Liked: Cleanliness
Disliked: Property conditions & facilities
Not as expected
We were encouraged to use this hotel as a meeting point for a very nice, highly rated barge cruise. In my opinion the hotel should have aligned with the star rating of the cruise...therefore we were disappointed. The lobby area is a bit strange. It contained a large cage with a big parrot who made quite a bit of noise. The noise wasn't as disturbing as the thought that the parrot wasn't really in an appropriate environment for its well being. I am not an expert by any means but it just didn't "sit" right with me or my husband. As far as the hotel goes, The room was clean and the bed was comfortable. However the whole place was a bit dated and worn, most noticeably in the hallways where there were large, obvious stains on the carpets. Our group was hungry and tried to go to the restaurant early. This attempt was met with a strong rebuttal from the bartender who let us know we were not welcome to sit at a table inside. We decided to leave and find somewhere else more welcoming. We travel A LOT for both work and pleasure. We like to stay in decent places. It was ok, but if I'm in Narbonne again, I'll find a different place.
Stayed 1 night in Sep 2017

10/10 Excellent

ian, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel within walking distance of town
We stayed at this hotel 2 years ago and enjoyed it and Narbonne so much we wanted to go back again.

10/10 Excellent

Lorraine, East Anglia, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Received a nice welcome. Good location in quiet residential area amongst allotments, well placed for major roads, thus avoiding the need to drive into Narbonne centre. Ample underground parking. Our room was on the top floor with nice outdoor space. Good kitchen facilities, a few more utensils would have been useful. Nicely furnished, very clean. Staff very helpful, yet not intrusive. We enjoyed the proximity to the canal and did not find the noise from the weir to be a problem, would suggest that light sleepers bring ear plugs. Pleasant walk along canal to town, took us 15 minutes to walk. Would happily stay again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, on the canal, great views!
Owners and staff members are very accommodating! Jacuzzi in room is a great perk! Highly recommend! Merci from Naples Florida!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Patricia, Andover

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad ....but
Took a bit of finding - tucked in within a housing neighborhood overlooking a fairly unattractive canal. The room was totally acceptable although the toilet seat was coming away and only fixed the next day. Next to the hotel is a restaurant which seems partially associated with the hotel and as well as being very convenient does a scallop meal that is truly delicious. All in all a good stay. Pity about the view from the room though

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Richard, Enniskillen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super choice for Narbonne
Great hotel in a perfect situation with extremely helpful staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
We loved our visit to Clarion Suites. Our top floor room had a beautiful view, the staff was excellent, breakfast was delicious. The nearby restaurant, Brasserie du Moulin was superb for dining. Only minus was the wifi was not strong enough to work in our room. It did work in the lobby.

10/10 Excellent

Meg, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment, fairly long walk in to town.
Nice apartment with whirlpool bath and balcony area. Great to have fridge and kitchen facilities especially with the lovely market in Narbonne where we bought some great pâté and cheese for supper. Didn't have a car and the walk in to town is about 15 mins along the canal side. it's quite a long way to walk to the station (about 30 mins) with luggage although the station is not far as the crow flies!

6/10 Okay

Mike M

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not what we expected
Two things spoilt our stay. First we found the restaurant was closed Mondays and most of Narbonne is too. The helpful lady on reception recommended 3 restaurants all ten minutes away on foot. (Not a problem as it happened). First one closed (uh oh) second one open (and nice) which we jumped at. Think website should be clear(er) on restaurant. Secondly we were one of only a few guests and we were politely and gently encouraged not to have breakfast.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Little Get Away
Nice quiet secluded location 20 minute walk from town. Country B&B feel. Spacious room. Friendly staff. Didn't get a chance to eat at restaurant on location. Great for a quiet get away, away from city life but close enough to town to get food/drinks.

10/10 Excellent

Paul, Madison, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view of the mill and the river!
Top notch. The jacuzzi felt so good on my feet after a hard day of touristing.

10/10 Excellent

lwetherell, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
great service awesome room perfect location would recommend

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
We enjoyed our stay at the Clarion. The hotel staff were friendly and helpful, the room was spacious and updated. The restaurant on site was also very good

10/10 Excellent

Joy, VANCOUVER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Loved it all, such a great setting and walking distance to the city

8/10 Good

Hugh, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Narbonne
Very enjoyable stay

10/10 Excellent

Ian, Cornwall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic quiet hotel
We stayed for 3 nights as part of a fly drive across Southern France and chose it because of having parking and close to a town so we'd have somewhere to walk around in the evening. We struck lucky as the setting was tranquil and the room was beautiful, clean and well insulated. On top of that we had a balcony overlooking the garden, so were able to see the river and had a whirlpool bath, which was a welcome relief after a long day travelling. Katy the receptionist was so polite and helpful and one of the nicest people we have ever met after years of travelling. The hotel was only 10-15 mins flat walk along the river bank from the centre of Narbonne, which was ideal. Narbonne is a lovely town with several restaurants (we found a great one called Ave Domitius right in the centre by de l'Hotel de Ville). We would happily go back to this hotel and Narbonne again.

10/10 Excellent

Pam and John, Ipswich UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet canal-side hotel
Our two-night stay made an delightful end to our holiday. The hotel is approached through a housing estate, but turns out to be in almost rural surroundings,attractively situated beside a physic garden and a canal and forming part of a former water mill. Our room overlooked this, and was spacious and comfortable, with effective air-conditioning. There was a small kitchen and, for those who wanted it, a jacuzzi (a bit out of keeping with the hotel's environmental policy, but still...). The breakfast was very good, but we didn't use the restaurant. The hotel is a half-hour walk from the city centre, 25 minutes from the rail station and only 10 minutes from the autorail terminal. Staff were very helpful and dealt promptly and effectively with a couple of small problems.

8/10 Good

Jim, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, rooms comfortable
There was a water problem. In the shower all water was boiling hot until a staff member came up and explained a complicated button procedure to get cold! In all my years of international travel I have never encountered this! The same staff member cleared our breakfast table as we attempted to make a cup of tea. This shows poor awareness of guests. Other tan that, a good quality hotel.

10/10 Excellent

Marie, Osnabrück

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect position for visiting Narbonne
We really enjoyed our stay at The Clarion Suites. The staff were helpful and friendly and made us feel really welcome. For a French hotel it was stylish with good facilities . The bed was particularly comfortable and the hotel was quiet and relaxing which ensured a good night's sleep. Hot water was plentiful and the kitchen enabled us to have a quick cereal breakfast. A Spar store is nearby for essential purchases. We were there out of season but we could see how good the outside facilities were and would be great in the summer. We used the hotel restaurant on the first evening and it was so good we returned on our second night. We had the Plat du Jour on both occasions and both were excellent. It was outstanding for hotel food and not much more expensive than the normal chain hotel fare. The staff were lovely in the restaurant. It was interesting to note that local residents used the restaurant. Narbonne is about a 15 minute walk away along the canal bank and well worth a visit.
Garden
Restaurant
Bedroom
Jacuzzi

10/10 Excellent

Marie, Osnabrück

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect position for visiting Narbonne
We really enjoyed our stay at The Clarion Suites. The staff were helpful and friendly and made us feel really welcome. For a French hotel it was stylish with good facilities . The bed was particularly comfortable and the hotel was quiet and relaxing which ensured a good night's sleep. Hot water was plentiful and the kitchen enabled us to have a quick cereal breakfast. A Spar store is nearby for essential purchases. We were there out of season but we could see how good the outside facilities were and would be great in the summer. We used the hotel restaurant on the first evening and it was so good we returned on our second night. We had the Plat du Jour on both occasions and both were excellent. It was outstanding for hotel food and not much more expensive than the normal chain hotel fare. The staff were lovely in the restaurant. It was interesting to note that local residents used the restaurant. Narbonne is about a 15 minute walk away along the canal bank and well worth a visit.
Garden
Restaurant
Bedroom
Jacuzzi

10/10 Excellent

Majid, Arammanesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish had more night stay in this lovley hotel. This city ( Narbonne) and Hotel both offered morethan what I expected. Hotel room was clean and good designed with massive balcony. Hotel surrounding area offers espectacular view. Very friendly staff. Only down side for me was the breakfast… not hot breakfast was served.

6/10 Okay

STEPHEN CURNOW, MELBOURNE, AUSTRALIA

Liked: Cleanliness, staff & service, room comfort
very good hotel stay - poor restaurant experience
Overall stay at hotel was pleasant. Room was large with beautiful view from restful balcony. Disappointed we could not use spa but understand the noise issues. Bathroom facilities excellent. Cleanliness very good. On checking in we were told we could eat at hotel restaurant and book the bill back to our room for business tax purposes. We ate at the restaurant. Two young inexperienced men were waiting tables but were doing their best. The restaurant manager, seemed to be focussing on talking to diners at 2 tables. At end of meal we asked waiter to bill the meal to the room as advised. Waiter went to manager to get advice on how to do this. Manager was still talking to the same table of diners - he then told waiter that this could not be done and we had to pay. I had to return to my room and leave my wife at the table whilst I got my wallet as I had not I would need it. Extremely embarrassing and annoying. Managers rudeness was not acceptable. Spoke to night staff and reception when we checked out and they re-affirmed the procedure for billing back restaurant meals to rooms as happens at all hotels throughout the world. Manager clearly preferred chatting to people rather than breaking off conversation to assist his staff member on how to conduct the transaction. Rudeness is totally unacceptable - on this basis I will not stay at this hotel again. Disappointing as experiences at Clarion Hotels around the world have been generally been very positive.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
We were traveling with two friends so we had two rooms. Nice restaraunt! Great food. Helpful service for English speaking travelers. Fantastic room. Had a spa tub that lit up. Very clean and comfortable.

8/10 Good

Dingo, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute town - cute hotel
We arrived at night and walked from the train station (~15 min) - it is a very quiet city and was pleasant to walk. The hotel can be a little tricky to enter if you use google maps. We came in off season, so there was barely anyone staying in the hotel. The restaurant has good food as well, minibar is decent price wise. Would stay again!

10/10 Excellent

Phil and Julie, Windsor, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel and best meal we had all holiday!!
Wonderful room. Every convenience (fridge, hob, microwave, pans) not to mention the hot tub in the room!! The restaurant was wonderful. Great service and the food was fantastic. Great value in the hotel and restaurant. Thoroughly recommended.

10/10 Excellent

Allie, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
We loved this hotel. It had a Caribbean feel, with the wooden floors and blinds. I'd steer clear over the over-priced and not so great restaurant, but the room was great, and there is a nice canal walking path and park adjacent to the property.

10/10 Excellent

Stella, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful, lovely hotel in a quiet setting
Very pleasantly surprised by this gem of a hotel. It is located beside a wonderful canal full of houseboats with a walking path running alongside. The old town of Narbonne is a quick ten minute walk along this canal. The hotel itself is very clean, with large, comfortable, modern rooms with all the amenities you could ask for...spa tub in room, large shower, hairdryer, toiletries, etc. My husband and I had a wonderful overnight there after travelling from Barcelona to the seaside town of Cadesque, then on to Narbonne before touring Provence. We would definitely stay here again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa bath
good hotel room. Poor value breakfast. Why no direct access to the canal - lovely for walks?

10/10 Excellent

Jose Antonio

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
tout était très bien et ils étaient très attentifs
Stayed 1 night in Mar 2024

10/10 Excellent

Carmen

Stayed 1 night in Jan 2024

10/10 Excellent

Kevin Esleiter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Es un establecimiento increíble, superó nuestras expectativas por completo. Muy limpio, todo a la perfección y lo recomendaríamos totalmente. 10/10.
Stayed 1 night in Dec 2023

10/10 Excellent

PASCALE

Liked: Cleanliness, room comfort
Accueil très agréable, emplacement calme, chambre spacieuse, propreté irréprochable ..
Stayed 1 night in Oct 2023

10/10 Excellent

Riadh

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Parfait, endroit calme et superbes chambres pour un week-end en amoureux.
Stayed 1 night in Aug 2022

10/10 Excellent

aldine

Liked: Cleanliness, room comfort
le paradis
mon séjour était d'une nuit et on a prolongé tellement c'était confort et calme
Stayed 1 night in Aug 2022
Response from Eric LITTIERE on 13 Aug 2022
Merci Aldine !

8/10 Good

Sandrine

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2022
Response from Eric LITTIERE on 13 Aug 2022
Merci Sandrine !

10/10 Excellent

Verified traveller

Liked: Cleanliness
Très bien
Endroit très bien situé Personnel professionnel A refaire
Stayed 1 night in Jul 2022
Response from La réception on 7 Aug 2022
Merci !