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Reviews of Residence Inn by Marriott Naples

3 out of 5
Residence Inn by Marriott Naples
4075 Tamiami Trl N, Naples, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 304 out of 608 reviews" "
Rating 8 - Good. 209 out of 608 reviews" "
Rating 6 - Okay. 56 out of 608 reviews" "
Rating 4 - Poor. 23 out of 608 reviews" "
Rating 2 - Terrible. 16 out of 608 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Xochitl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is outdated. There were stains all over the room. The room Smelled like SWEAT!!!! The windows in the room are DIRTY!!! The blinds DO NOT work properly. They don’t clean *****only after 2 days******. The lady in the front desk didn’t know how to add me as Marriott member.
Stayed 2 nights in Mar 2024
Response from Jeff on 19 Mar 2024
Thank you for your review. We apologize for not meeting your expectations. We're addressing the issues you've mentioned. We look forward to your return visit. Kind regards,Jeff Arman

8/10 Good

Liberante

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, staff was helpful. Place needs a little TLC both around the pool and rooms. Starting to show some wear and tear.
Stayed 8 nights in Mar 2024
Response from Jeff on 12 Mar 2024
Thank you for your review. Were in the process of scheduling renovations for our Hotel. We look forward to your next visit with us. Kind regards,Jeff Arman

10/10 Excellent

Cynthia, Bloomin gton

Travelled with family
Liked having access to chairs to take to beach.
Stayed 10 nights in Feb 2024
Response from Jeff on 7 Mar 2024
Thank you for your review. We look forward to your next visit with us in Naples. Kind regards, Jeff Arman

8/10 Good

Anne

Travelled with partner
This hotel was very accommodating to all our needs.. it definitely needs to be updated!
Stayed 7 nights in Feb 2024
Response from Jeff on 7 Mar 2024
Thank you for your review. We look forward to your next visit with us in Naples. Kind regards, Jeff Arman

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Quite clean safe friendly sociable guest and staff 10 points
Stayed 7 nights in Jan 2024
Response from Jeff on 7 Mar 2024
Thank you for your review. We look forward to your next visit with us in Naples. Best regards, Jeff Arman

8/10 Good

Tiphakone, WOONSOCKET

Travelled with family
Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Jeff on 7 Mar 2024
Thank you for your review. We look forward to your next visit with us in Naples. Kind regards, Jeff Arman

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full kitchen, great pool area, easy access to all the great beaches, shopping, restaurants and activities.
Stayed 7 nights in Nov 2023
Response from Jeff on 30 Nov 2023
Thank you for the excellent review. We strive to exceed expectations and were glad you felt great about your stay. Sunny regards,Jeffery Arman

2/10 Terrible

Bridget

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were given had a construction fan blowing on the WET carpet in the living room. The room smelled of mildew and it hit you as soon as you opened the door. When I asked the staff about it I was told “water comes inside the room when it rains and it rained the other day.” They were still trying to dry the room/ carpet out and forgot to grab the fan out before putting us in the room. I was told I could turn the fan off and someone would pick it up the next day. There is no doubt in my mind that there was mold in that room. It was not a safe environment for my baby to be in. When I told them why I was leaving early they were not surprised by it at all.
Stayed 2 nights in Nov 2023
Response from Liz Trill Front Desk Manager on 24 Nov 2023
Dear Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for us and hotel staff very friendly. I’d stay there again!
Stayed 3 nights in Nov 2023
Response from Jeff on 30 Nov 2023
Thank you for your kind review. We have shared your information with our entire staff. Kind regards,Jeffery Arman

6/10 Okay

Fernanda

Travelled with family
Disliked: Amenities
The person at front desk that did my check in had a bit of an attitude. Not friendly.
Stayed 1 night in Nov 2023
Response from Jeff on 13 Nov 2023
Thank you for your review. We have addressed the issue you've mentioned. Kind regards,Jeff Arman

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jeff on 13 Nov 2023
Thank you for your review. As mentioned we will look forward to your next visit with us in Naples.Best regards, Jeff Arman

10/10 Excellent

Malina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Oct 2023
Response from Jeff on 30 Oct 2023
Thank you for your excellent review, we look forward to your next visit with us in Naples.Best regards,Jeff Arman

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jeff on 23 Oct 2023
Thank you for your review. We look forward to your next stay with us. Best regards,Jeff Arman

8/10 Good

ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
AC unit
Stayed 1 night in Sep 2023
Response from Jeff on 4 Oct 2023
Thank you for your review. We look forward to your next visit with us. Best regards,Jeff Arman

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Property well located. Many good restaurants near hotel
Stayed 2 nights in Sep 2023
Response from Liz Trill Front Desk Manager on 25 Sept 2023
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Adva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Liz Trill Front Desk Manager on 25 Sept 2023
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Abeer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Liz Trill Front Desk Manager on 25 Sept 2023
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Andrea, weston

Terrible service. The front desk associate Elena, did have a clue how Expedia reservations worked. She wanted to charge twice. The worst costumer service ever
Stayed 1 night in Sep 2023
Response from Jeff on 5 Sept 2023
Thank you for your review. We've addressed the issues you've mentioned and we have shared this information with our team and look forward to your next visit with us in Naples. Sunny regards,Jeff Arman

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach and downtown
Stayed 1 night in Sep 2023
Response from Jeff on 5 Sept 2023
Thank you for your kind review. We have shared this information with our team and look forward to your next visit with us in Naples. Sunny regards,Jeff Arman

10/10 Excellent

Giancarlo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Jeff on 5 Sept 2023
Thank you for your kind review. We have shared this information with our team and look forward to your next visit with us in Naples. Best regards,Jeff Arman

10/10 Excellent

DORIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel en Naples
Excelente hotel a 15 minutos del Naples Pier, habitaciones cómodas y limpias, buen desayuno.
Stayed 3 nights in Aug 2023
Response from Jeff on 5 Sept 2023
Thank you for your kind review. We have shared this information with our team and look forward to your next visit with us in Naples. Sunny regards,Jeff Arman

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The property was dated. There were spots on all the walls, lamp shades, sheets and carpet. The room had a funky smell. The wall paper was peeling and the shower curtain was broken. It didn’t meet the standards of other Marriott Residence Inn properties.
Stayed 5 nights in Aug 2023
Response from Jeff on 14 Aug 2023
Thank you for your feedback on your stay. We sorry we didn't meet your expectations during your stay. We've reviewed and addressed the items you mentioned and hope to see you again in the future.Best regards,Jeff Arman

8/10 Good

Gertrude K, Maple Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager, Drew, was amazing. He made us feel at home.
Stayed 4 nights in Aug 2023
Response from Jeff on 7 Aug 2023
We're happy to see you enjoyed your stay with our hotel. As mentioned we look forward to seeing you again on your next visit with us. Kind regards,Jeff Arman

10/10 Excellent

HENRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo pasamos increíble y muy buen servicio.
Stayed 1 night in Jul 2023
Response from Jeff on 7 Aug 2023
Thank you for your review. We glad you enjoyed your stay. We look forward to seeing you again in Naples. Best regards,Jeff Arman

10/10 Excellent

Louis-Henri

Stayed 18 nights in Jul 2023
Response from Liz Trill Front Desk Manager on 31 Jul 2023
On behalf of the entire hotel team, I want to thank you for sharing.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023
Response from Liz Trill Front Desk Manager on 31 Jul 2023
On behalf of the entire hotel team, I want to thank you for sharing.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Gloria

Stayed 2 nights in Jul 2023
Response from Jeff on 13 Jul 2023
Thank you for your review, we look forward to seeing you again in Naples.Best regards,Jeff Arman

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our overall stay was outstanding. We initially had an issue with our air conditioning due to the excessive heat, but the front desk clerk was incredible in helping us with a short term solution and maintenance was by the next morning to correct the problem. The pool and recreation area was adorable and inviting.
Stayed 3 nights in Jul 2023
Response from Jeff on 11 Jul 2023
Thank you for your kind review of our hotel. We look forward to your next visit with us in Naples.Best regards,Jeff Arman

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent, would definitely rebook when in the area
Stayed 1 night in Jul 2023
Response from Jeff on 10 Jul 2023
Thank you for your review and staff comments. We hope to see you again in the future. Warm regards,Jeff Arman

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and friendly staff.
Stayed 2 nights in Jul 2023
Response from Jeff on 10 Jul 2023
Thank you for your review. We look forward to seeing you again in the future. Best regards,Jeff Arman

10/10 Excellent

Linnette

Stayed 1 night in Jul 2023
Response from Liz Trill Front Desk Manager on 31 Jul 2023
On behalf of the entire hotel team, I want to thank you for sharing.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Linnette

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, quiet and nice place.The costumer service it’s amazing.
Stayed 2 nights in Jul 2023
Response from Jeff on 10 Jul 2023
Thank you for your review. we look forward to your next visit. Sunny regards,Jeff Arman

8/10 Good

FERNANDO, Aventura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room is big and comfortable, with a kitchen , dining table, sofa and a nice desk to work. They have a nice pool and quite good breakfast. The only con: the gym does not have a sitting bicycle as shown in the pictures, just a spinning Peloton not connected to the Internet, which makes it not too useful
Stayed 1 night in Jun 2023
Response from Liz Trill Front Desk Manager on 23 Jun 2023
Dear Guest, I am glad to hear you had a nice stay with us. I do apologize for not have a sitting bicycle.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room and lovely facilities
Stayed 1 night in Jun 2023
Response from Jeff on 19 Jun 2023
Thank you for your kind review. We look forward to your next visit. Best regards,Jeff Arman

6/10 Okay

Yanira

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We used to go frequently but the last time we stayed we found out the room very dusty it smelled hummed and they don’t clean the room every other day. We went to the beach the first day and the room was a mess we called to have the cleaning and they said it has to be cleaned every other day.
Stayed 2 nights in May 2023
Response from Liz Trill Front Desk Manager on 2 Jun 2023
Dear Guest Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Karina

Stayed 1 night in May 2023
Response from Jeff on 19 Jun 2023
Thank you for your review of our hotel. Kind regards, Jeff Arman

10/10 Excellent

garrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was just great
Stayed 6 nights in May 2023
Response from Liz Trill Front Desk Manager on 26 May 2023
Thank you for staying with us. Glad you had a great stay with us.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean modern facility. Will at the front desk was very personable and professional.
Stayed 1 night in May 2023
Response from Liz Trill Front Desk Manager on 17 May 2023
Thank you for your review. Glad you had a great stay with us.

10/10 Excellent

Crystal, Cherryville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this property. It was right off 41 which is easy access to everything. the only one complaint I’ll have is the breakfast.they served waffles with sugar crystals everyday, maybe try something different like pancakes, French toast..
Stayed 7 nights in May 2023
Response from Liz Trill Front Desk Manager on 17 May 2023
Thank you for your review.

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and wonderful staff. I would come back again.
Stayed 1 night in May 2023
Response from Liz Trill Front Desk Manager on 17 May 2023
Thank you for your review.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Liz Trill Front Desk Manager on 17 May 2023
Thank you for your review.

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was dated. Need to bring it up to 2023 standards.
Stayed 9 nights in Mar 2023
Response from Jeff on 10 Apr 2023
Thank you for your review of our hotel. We have reviewed your feedback with our leadership team and were addressing the issue you've mentioned. Kind regards,Jeff Arman

8/10 Good

Robert

Stayed 10 nights in Mar 2023
Response from Liz Trill Front Desk Manager on 17 May 2023
Thank you for your review.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Liz Trill Front Desk Manager on 17 May 2023
Thank you for your review.

8/10 Good

Benaye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only complaints was the out dated room. Tub/shower, sinks could be updated. Our bathroom sink faucet strainer was a part . Our daughter suffered severe allergies due to overall hotel air freshener in the vents and OLD cigarette smoke in carpets. etc. We will say the overall the property and service of staff was SUPERIOR. LOVED the pool and rec area and the daily breakfast was Fantastic.
Stayed 7 nights in Mar 2023
Response from Jeff on 27 Mar 2023
Thank you for sharing your experience with us. We have reviewed and addressed the issues you've mentioned with our leadership team. We hope to see you again in the future.Best regards,Jeff Arman

8/10 Good

leo, Tucson

Liked: Cleanliness, property conditions & facilities
Stayed 17 nights in Feb 2023
Response from Jeff on 20 Mar 2023
Thank you for your review of our hotel. We look forward to your next stay with us. Best regards,Jeff Arman

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved Naples
This was a great place to stay with our five kids. The courtyard area was great and not busy.
Stayed 3 nights in Mar 2023
Response from Jeff on 17 Mar 2023
Thank you for your nice review. As always we look forward to seeing you again in the future.Best regards,Jeff Arman

6/10 Okay

Nancy

Travelled with partner
Disliked: Amenities, property conditions & facilities
Smoking chairs and urn next to Door 4 when the sign says no smoking within 25 feet. Breakfast was the same everyday. Waffles, waffles, waffles. Back door didn't latch when closed. "free" gift for Bonvoy members was a bottle of water?
Stayed 12 nights in Mar 2023
Response from Jeff on 15 Mar 2023
Thank you for your review. We have shared your comments with our leadership team and were working to address the issues you've mentioned. We hope to see you again in the future. Kind regards,Jeff Arman

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Jeff on 15 Mar 2023
Thank you for your review. We look forward to your next visit with us.Kind regards,Jeff Arman

10/10 Excellent

Norman

Liked: Cleanliness, property conditions & facilities, room comfort
Good place to stay, breakfast food in all the warmers just barely warm all need to be run warmer. Coffee should be available after 7pm.
Stayed 7 nights in Feb 2023
Response from Jeff on 15 Mar 2023
Thank you for your outstanding review. Our goal is to exceed your expectations. We glad you enjoyed your stay. Best regards,Jeff Arman