Premium Room, Sea View

Reviews of NH Napoli Panorama

4 out of 5
NH Napoli Panorama
Via Medina 70, Naples, NA

Reviews

7.8

Good

Rating 10 - Excellent. 264 out of 856 reviews" "
Rating 8 - Good. 332 out of 856 reviews" "
Rating 6 - Okay. 158 out of 856 reviews" "
Rating 4 - Poor. 65 out of 856 reviews" "
Rating 2 - Terrible. 37 out of 856 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Matthew, St Augustine

Travelled with family
Liked: Cleanliness, staff & service
Location was great , but our room the bathroom flooded every time we had a shower, air conditioning didn’t work had to request the basic things like toilet paper, bath robe , tea and coffee and our room key kept on not working So I probably would give it miss next time The front desk lady Daniela was very helpful though
Stayed 3 nights in Mar 2024
Response from Daniela on 21 Mar 2024
Dear Matthew,Thank you for your review. We are sorry to learn that your stay did not live up to your expectations because of some troubles . We apologize for the inconvenience.Thank you for your kind words about our team. We look forward to your next trip to Naples and we will do our best to make your experience much more comfortable. Best regardsDaniela - Front office

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location, access to major attractions
Stayed 3 nights in Dec 2023
Response from Daniela on 20 Jan 2024
Thank you very much for your kind review, we are delighted to read that your experience in our hotel lived up to your expectations.Looking forward to welcoming you back soon in Naples. Best wishesDaniela - Front office

6/10 Okay

Tak Cheung

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel has been decorated but its hardwares such as the bathroom taps, air conditioning etc. were not renewed. Especially the air conditioner failed to work properly and making the room very stuffy. Also, there was no kettle, no drinking water, and no coffee and tea supplied in room.
Stayed 2 nights in Dec 2023
Response from Daniela on 24 Dec 2023
Dear Tak Cheung,Thank you for your review and sorry for the tourble.We will take care of the issues emerged and certainly do our best to furtherly improve.We hope to welcome you back soon in order to leave a much more pleasant memory.Best wishes,Daniela - Front office

10/10 Excellent

Fares

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Nov 2023
Response from Daniela on 20 Dec 2023
Dear Fares ,Thank you very much for your kind review, we are delighted to read that your experience in our hotel lived up to your expectations.Our team wishes you Merry Christmas.Best wishes Daniela

10/10 Excellent

fares

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful
Stayed 4 nights in Nov 2023
Response from Daniela on 24 Dec 2023
Thank you very much for your kind review, we are delighted to read that your experience in our hotel lived up to your expectations.We look forward to your next visit to Naples. Best wishes and Merry Christmas Daniela - Front office

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Daniela on 24 Dec 2023
Dear Guest,Thank you for your review. Looking forward to welcoming you back soon in Naples. Best wishesDaniela - front office

6/10 Okay

Lars

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very centrally located, but unfortunately the street is very busy and dirty. The garbage does not seem to be collected regularly. The taxi drivers stationed at the hotel routinely overcharged for rides. The room itself was good, but the amenities of the hotel were subpar for the rate being charged.
Stayed 4 nights in Oct 2023
Response from Daniela on 20 Oct 2023
Dear Lars,Thank you for your review. We are very happy to learn that you enjoyed the central location and the room. We are sorry for the bad impression that you had regarding our street , usually it is very busy and lively.We will take care of the issues emerged and certainly do our best to furtherly improve.We hope to welcome you back soon in order to leave a much more pleasant memory.Best regardsDaniela - Front office

10/10 Excellent

Hannah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for the night before getting the ferry across to Capri so we weren’t there for long, however check in was quick, professional and straight forward. The receptionist was really lovely and made effort to provide us with great dinner recommendations, pointing them out on the map. The room was spacious, clean and a lovely view. Excellent location, took a short walk out for pizza the night we arrived and a short walk to the port the following morning. Overall really lovely and would stay again!
Response from Daniela on 12 Oct 2023
Dear Hannah,We are very pleased to read that you enjoyed your stay in our hotel. Our team thanks you for the positive words about the services and the structure. Our hotel is very central and our guests can walk to the main sites of the city.Looking forward to welcoming you back soon in Naples. Best wishes. Daniela, Front office

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel was comfortable,nice , good location
Stayed 2 nights in Sep 2023
Response from Daniela on 12 Oct 2023
Dear Andrea, Thank you for your kind review. We are very happy to learn that your stay lived up to your expectations . We hope to welcome you back in Naples very soon.Best regardsDaniela - Front office

8/10 Good

Dionisita

Stayed 1 night in Sep 2023

10/10 Excellent

Adrian

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two brief days to aclimatise to the area. Via Medina is very central and a good base for visiting all the main sites. Top tip: skip the breakfast and have it at Gran Cafe Grambinus instead. An unforgettable experience.
Stayed 2 nights in Aug 2023

8/10 Good

MASSIMO

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Naples is not a family place - I was born there and this part of the trip was a let down - the people and vendors are destroying the historic city
Stayed 6 nights in Aug 2023

10/10 Excellent

Josephine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean; friendly staff; very delicious breakfast; convenient location;
Stayed 2 nights in Aug 2023

10/10 Excellent

Amer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful , good location close to all amenities , port and Spanish streets are 10 min walk Stander rooms are good in space but there is no a coffe / tea maker In general a good hotel
Stayed 1 night in Aug 2023
Response from Daniela on 5 Aug 2023
Dear Amer,Thank you for your kind review . We are pleased to learn that you enjoyed your stay in our hotel. Looking forward to your next visit in Naples ,Best regardsDaniela - front office

8/10 Good

Amer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly helpful staffs , nice lobby , location in the middle of all interesting sites , comfortable clean beds , breathtaking viue from rooms with sea viue
Stayed 3 nights in Jul 2023
Response from Daniela on 4 Aug 2023
Dear Amer,Thank you for your review. We are happy to learn that you enjoyed our team and services.Looking forward to welcome you back in Naples soon ,Best regardsDaniela - Front office

10/10 Excellent

nairobi

Stayed 2 nights in Jul 2023
Response from Daniela on 4 Aug 2023
Dear Nairobi,We are very pleased to read that you appreciated our service and location. We hope to welcome you back in Naples very soon.Best wishes,Daniela - Front office

8/10 Good

Bernardo

Stayed 1 night in Jul 2023
Response from Daniela on 4 Aug 2023
Dear Bernardo,Thank you for your review. We are pelased to learn that you enjoyed your stay in our hotel.Looking forward to your next visit in Naples, Best regardsDaniela - Front office

10/10 Excellent

Roberto

Stayed 1 night in Jul 2023
Response from Daniela on 4 Aug 2023
Dear Roberto,Thank you for your review.We are very happy that your experience lived up to your expectations.Looking forward to welcome you back in Naples, Best regardsDaniela - Front office

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Big, spacious rooms and nice lobby. Clean. Friendly staff.
Stayed 1 night in Jul 2023
Response from Daniela on 20 Jul 2023
Dear Anna,Thank you for your review. We are pleased to learn that you enjoyed your stay in Naples. Our team thanks you for the positive words about the services and the structure. Our hotel is very central and our guests can walk to the main sites of the city.Looking forward to welcome you back in Naples soon,Best regardsDaniela - Front office

10/10 Excellent

Lana

Stayed 1 night in Jun 2023
Response from Daniela on 5 Aug 2023
Dear Lana,Thank you for your kind review . We are delighted to learn that your stay lived up to your expectations.Looking forward to your next visit in Naples, Best regardsDaniela - Front office

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As an American tourist, I enjoyed staying at this hotel it had much of the conveniences of home. The hotel is located in an area that is easily accessible to most of the things that we wanted to do and it felt generally safe. The only thing I found odd about the room was, the shower was on the smaller side and didn't have a door. It was hard to try to keep the water from getting all over the floor, but overall it was a nice experience. I would stay there again if I ever find myself back in Naples.
Stayed 4 nights in Jun 2023
Response from Daniela on 19 Jun 2023
Dear Nina,We are very pleased to learn that your stay lived up to your expectations.Thank you for your kind words regarding our location and services. We are sorry for the trouble in the bathroom . We hope to welcoming you back in Naples soon and we will do our best to make your stay much more comfortable.Best regardsDaniela - Front Office

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to via toledo
Stayed 1 night in Jun 2023
Response from Daniela on 6 Jun 2023
Dear Ann,We thank you for your review. We are pleased that you enjoyed your experience in our hotel . Looking forward to your next visit in Naples. Best regardsDaniela - Front Office

8/10 Good

Katie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel choice for Naples
The rooms are lovely, we were on the 29th floor and over looked the port. The rooms were also sound proof which is brilliant as it’s in a busy location. So close to some lovely bars and restaurants, I would definitely stay again.
Stayed 4 nights in May 2023
Response from Daniela on 6 Jun 2023
Dear Katie,We are very pleased to read you review. Thank your for your kind words. Our hotel is very central and our customers can walk to the main tourist and cultural sites of the city.We look forward to your next visit to Naples. Best wishes.Daniela - Front office

10/10 Excellent

Michael

Stayed 3 nights in May 2023

8/10 Good

Sima

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service
We came back to the hotel after being out for the entire day to find out hotel room had been left wide open. Thankfully nothing had been taken from the room but the hotel seem to think house keeping had forgotten to close the door properly after cleaning the room. Understandably this left us feeling quite shocked and disappointed. The door had been left open for 7 hours. Also in the hotel booking I requested 3 single beds. When we arrived there was one double bed and one single. The hotel said they would change the one double bed into 2 singles but needed repeated reminders and finally they did it on our final day. Again we were disappointed by the lack of customer service with regards to this request.
Stayed 3 nights in Apr 2023

6/10 Okay

Zoe

Travelled with partner
Liked: Cleanliness
Lifts take ages! Waited 15 minutes one morning to be able to get down from 20th floor for breakfast
Stayed 3 nights in Apr 2023
Response from Daniela on 19 Jun 2023
Dear Zoe, Thank you for your review. We apologize for the trouble with the elevators .The hotel was fully booked and the waiting on the floors were long.Looking for your next visit in Naples, we will do our best to make your stay more comfortable .Best regardsDaniela - Front Office

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice for an overnight in naples
The hotel is in a good location, convenient for the port. The interior is very professional and buisness like with a feeling of safety compared to the streets of naples. The views are spectacular and the rooms spacious. The food is ok for an overnight stop over. Would recommend
Stayed 1 night in Apr 2023
Response from Daniela on 19 Jun 2023
Dear Andrew,Thank you very much for your kind review, we are delighted to read that your experience in our hotel lived up to your expectations.Our team works every day to make our guests' experience unique and this type of review makes our work much more rewarding.Looking forward to welcoming you back soon in Naples. Best wishesDaniela - Front Office

6/10 Okay

Helen

Travelled with family
Liked: Cleanliness
Clean basic room. Air conditioning doesn’t work and got told it was air recirculation. Asked for kettle for room and was given but not in the best condition. Good views from rooms. Comfy beds
Stayed 5 nights in Apr 2023

8/10 Good

Gajanan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I stayed at this property for 1 night for his birthday. Carmen, the receptionist, was very friendly and helpful and provided us an upgrade upon finding out it was his birthday. Her customer service skills were unmatched and was very welcoming after a whole day of travel. We were very grateful for this demonstration of hospitality. The room had an incredible view of the whole of Naples and it was truly breath-taking. The room was lovely and spacious however, I did find the previous tenants cotton bud on the floor which was unsanitary. Despite this, the room itself was amazing, if you have the money to upgrade yourself to the top floor (floor 30) do it, it will truly take your breath away. Thank you Carmen for your kindness and definitely an asset to the team.
Stayed 1 night in Mar 2023
Response from NH on 24 Apr 2023
Dear Gajanan,Thank you for your review. We are very happy that you enjoyed your stay . Our team works daily to make the experience of our guests unique.We apologize for the inconvenience in the room.Looking for your next visit in Naples, Best regardsDaniela - Front Desk

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place !! Excellent customer service!!
Stayed 2 nights in Mar 2023

10/10 Excellent

yakov

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location. Very good
Stayed 1 night in Feb 2023

10/10 Excellent

Abdulla, Doha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and friendly stuff
Stayed 1 night in Feb 2023

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, would stay again, plug sockets next to bed would have been nice. But overall very good experience

6/10 Okay

Ramon

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The only think I liked was that it was located between the port and the city, train station, etc.
Stayed 3 nights in Jan 2023

8/10 Good

ANNE

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed at the hotel as part of a travel group but extended our stay another night. The hotel computer was down the last full day of our stay and the morning we checked out, which made check-out inconvenient. Also, on our last day, another couple checked in and were given our room while we were still in it. I liked that the hotel is within walking distance of the historic district and enjoyed the view from our room.
Stayed 1 night in Oct 2022

10/10 Excellent

Janna

Stayed 1 night in Oct 2022

10/10 Excellent

jere

Stayed 1 night in Oct 2022

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: Rooms are extremely clean
Stayed 2 nights in Sep 2022

8/10 Good

andrea

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It’s well located close to the port if you want to go to Capri , many restaurants around
Stayed 2 nights in Sep 2022

6/10 Okay

Milo

Stayed 1 night in Sep 2022

10/10 Excellent

Steven, Mankato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience at a fair price
Hotel is very centrally located convenient for both marine terminal and old town. Mid range business hotel also good for brief tourist visits Room had good aircon which was important in 38c temps. Missing was a kettle and mugs. Staff v friendly and helpful
Stayed 2 nights in Jul 2022

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panorama
It was overall a good experience.
Stayed 15 nights in Jun 2022

8/10 Good

Leslie

Great view and easy access to Naples
Great location for being in the center and access to the city. The views from the room were amazing! The staff was very helpful when needed taxis or questions. Only issues were the elevator took a while and the wifi wasnt strong on floor 16. Would absolutely stay here again in Naples
Stayed 6 nights in Jul 2022

10/10 Excellent

Amanda

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Rooms were clean and nicely decorated with modern touches.
Stayed 1 night in Jul 2022

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Great location to stay. Close to many of the attractions, amazing reataurants, and the beach.
Stayed 7 nights in Jul 2022

10/10 Excellent

Carlos, Santiago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La vista es muy buena
Stayed 2 nights in Jun 2022

8/10 Good

tanyss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was great. Room was very small, but basically we only slept in the room so not much of a problem
Stayed 2 nights in Jun 2022

8/10 Good

ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022