Exterior

Reviews of La Quinta Inn & Suites by Wyndham Naples Downtown

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 454 out of 1061 reviews" "
Rating 8 - Good. 281 out of 1061 reviews" "
Rating 6 - Okay. 158 out of 1061 reviews" "
Rating 4 - Poor. 84 out of 1061 reviews" "
Rating 2 - Terrible. 84 out of 1061 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service
Nice staff, very helpful and friendly. They did a maximum from the old facilities. Very good location for the price.
Stayed 7 nights in Mar 2024

6/10 Okay

Juan M

Liked: Staff & service
The bathtub in our original room was painted and the paint was chomping off, we were moved to another room and the same thing with the bathtub. The electrical plate next to the night table and bed was broken.
Stayed 2 nights in Mar 2024
Response from Tiffani on 27 Mar 2024
Thank you for your review. Also thanks for letting us know. These are some things we are working on to improve the hotel.

8/10 Good

Ariana

Travelled with partner
Liked: Amenities
My only complain is the smell in the hallways. As soon as you open the room door the musty smell hits you. Breakfast is better than the average hotel: waffles, eggs, sausages, bagels, and everything else needed to compliment those, as well as yogurt and fruits. The hotel is very close to downtown and Tin City. Plenty of parking on property. Staff is very friendly.
Stayed 2 nights in Mar 2024
Response from Tiffani on 27 Mar 2024
Thank you for your review.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay and staff were great!
Stayed 2 nights in Mar 2024
Response from Tiffani on 25 Mar 2024
Thank you for your review.

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area for cycling as well!
Stayed 1 night in Mar 2024
Response from Tiffani on 21 Mar 2024
Thank you for your review.

8/10 Good

Douglas, N. Haverhill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tiffani on 20 Mar 2024
Thank you for your review.

6/10 Okay

Coromoto

Liked: Staff & service
Xxx
Stayed 3 nights in Mar 2024
Response from Tiffani on 18 Mar 2024
Thank you for your review.

10/10 Excellent

steven Wade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and amazing. Close to everything. Would stay here again.
Stayed 4 nights in Mar 2024
Response from Tiffani on 18 Mar 2024
Thank you for your review.

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Tiffani on 18 Mar 2024
Thank you for your review.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. Front desk people were GREAT
Stayed 2 nights in Mar 2024
Response from Tiffani on 18 Mar 2024
Thank you for your review.

8/10 Good

Vinnie V

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was good would not say excellent but good
Stayed 5 nights in Mar 2024
Response from Tiffani on 14 Mar 2024
Thank you for your review.

10/10 Excellent

William

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Tiffani on 14 Mar 2024
Thank you for your review.

8/10 Good

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay.
Stayed 1 night in Mar 2024
Response from Tiffani on 12 Mar 2024
Thank you for your review.

10/10 Excellent

Dianne, Freeport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to 5th Ave shopping and restaurants. Very large room, bed was very comfortable. Nice lobby area and complimentary breakfast was good. Very reasonable for the Naples area.
Stayed 2 nights in Feb 2024
Response from Tiffani on 9 Mar 2024
Thank you for your review,

4/10 Poor

donna

Stayed 2 nights in Feb 2024

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from Tiffani on 9 Mar 2024
Thank you for your review.

4/10 Poor

Deborah

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel is very tired and in need of a complete face lift. Elevator dirty, button on the panel broken and covered in dirty tape. Very noisy a/c unit along with paper thin walls, and a very loud neighbour who kept his tv on until 3am. Very dissapointed in our choice of hotel. Thinking it was a Wyndham property, we had higher expectations.
Stayed 4 nights in Feb 2024
Response from Tiffani on 8 Mar 2024
Thank you for your review we are saddened to hear your stay didnt go as planned.

8/10 Good

Thomas

Stayed 1 night in Mar 2024
Response from Tiffani on 25 Mar 2024
Thank you for your review.

8/10 Good

Peter

Liked: Cleanliness, staff & service
Good value, large bed and room
Stayed 1 night in Feb 2024
Response from Tiffani on 29 Feb 2024
Thank you for your review.

8/10 Good

Jenni

Stayed 3 nights in Feb 2024
Response from Tiffani on 21 Mar 2024
Thank you for your review.

10/10 Excellent

Steve

Liked: Cleanliness
Disliked: Property conditions & facilities
The room are tired, very old bath tub. Place needs to be updated. TV is too small, my laptop screen is larger !!
Stayed 2 nights in Feb 2024
Response from Tiffani on 29 Feb 2024
Thank you for your review.

6/10 Okay

Rebel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs updating. The bathtub was chipped and the drain was broken and moving around. The price for the room was extremely high for the state of the hotel. I would not recommend.
Stayed 1 night in Feb 2024
Response from Tiffani on 26 Feb 2024
Thank you for your review, we are saddened to hear you dealt with this during your stay. We appreciate your feed back.

4/10 Poor

Adalberto Daniel

Disliked: Property conditions & facilities
The property and style is dated. The convenience and location from downtown was good. Room was dated and felt like the 1990s. The A/C unit kept us up all night sounding like someone banging on a can all night. We Called front desk and no resolution was given and no Maintenance sent either. The Breakfast in the morning was lacking because of people allowed to occupy the tables who were not paying quest.
Response from GM on 23 Feb 2024
Thanks for the review we will look into this issue.

8/10 Good

Lee

Travelled with family
Things were a bit worn and tired.
Stayed 2 nights in Feb 2024
Response from GM on 23 Feb 2024
Thanks for the review

4/10 Poor

Emily

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel does need a complete renovation but also needs to be thoroughly cleaned. I’d like someone from the hotel management to reach out to me as I have some concerns.
Stayed 4 nights in Feb 2024
Response from Tiffani on 20 Feb 2024
Thank you Emily for your review.

2/10 Terrible

Stephan

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled moldy everywhere.
Stayed 9 nights in Feb 2024
Response from Tiffani on 15 Feb 2024
Thank you for your review.

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
The front desk attendant did an excellent job checking us in.
Stayed 1 night in Feb 2024
Response from Tiffani on 15 Feb 2024
Thank you for your review.

10/10 Excellent

Len

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Tiffani on 14 Feb 2024
Thank you for your review.

6/10 Okay

laura

Stayed 3 nights in Feb 2024
Response from Tiffani on 21 Mar 2024
Thank you for your review.

2/10 Terrible

Emad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only positive is on 41 Otherwise needs a total tear down
Stayed 1 night in Feb 2024
Response from Tiffani on 12 Feb 2024
Thank you for your review. We are looking to do renovations in the near future.

4/10 Poor

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the Hotel Front Desk Staff provided us a room that was already occupied by another guest. LaQuinta Staff yet to apologize for their error. The Front Desk Staff stated "we are just coming on shift. Second, the sheets on the bed were very uncomfortable. Reported to the staff the next day, sheets were changed. The hotel needs a complete update. The Hotel Staff could also utilize Customer Service Training 101. I would not recommend this hotel. We are One and Done.
Stayed 2 nights in Feb 2024
Response from Tiffani on 12 Feb 2024
Thank you for your review. As we are saddened to hear you were checked into a room that was already occupied. We are however looking to do a renovation in the near future and we appreciate your feed back.

10/10 Excellent

Yaudel

Liked: Cleanliness, staff & service, property conditions & facilities
Good place and quiet
Stayed 2 nights in Feb 2024
Response from Tiffani on 8 Feb 2024
Thank you for your reviw.

8/10 Good

Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown Naples and local parks and not too pricey. All in all good place to stay inexpensively.
Stayed 2 nights in Feb 2024
Response from Tiffani on 8 Feb 2024
Thank you for your review.

6/10 Okay

James, Brookfield

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was not comfortable.
Stayed 2 nights in Feb 2024
Response from Tiffani on 6 Feb 2024
Thank you for your review, we are saddened to hear our beds did not meet your expectations.

6/10 Okay

Andreas

Liked: Cleanliness
Disliked: Property conditions & facilities
Pros: Good location, clean. Cons: Overpriced for what is basically a low budget upgrade of a 1980's motel. Staff member that checked me in was nice enough but chatting with friend on earbuds during my whole check in process. Was given handycapped room with low, popcorn cieling. Pretty low quality breakfast of mostly carbs and sugar. Parking space filled up with rain water so had to get my feet soaked getting into my car in the morning.
Stayed 1 night in Feb 2024
Response from Tiffani on 6 Feb 2024
Thank you for your review.

10/10 Excellent

Unai

Stayed 1 night in Feb 2024
Response from Tiffani on 20 Mar 2024
Thank you for your review.

4/10 Poor

wendy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on 4 Feb 2024
Thanks for the review Wendy

8/10 Good

LORI

Business traveller
Toilet wasn’t working. I called front desk. They sent someone within a few minutes. She took the top off and did whatever and it flushed. It worked through the evening. Morning it wasn’t working again. They need to repair it - not a temporary fix. I feel I should get some sort of discount for this room.
Stayed 1 night in Feb 2024
Response from GM on 4 Feb 2024
Thanks for sharing the experience Lori, sorry to hear there was an issue with the toilet. I am looking into this issue and appreciate the feedback.

8/10 Good

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great. But Expedia did not provide the address in its app or on the confirmation. I googled La Quinta in Ft Myers and only one showed up. Idroved to it but it was the wrong one. It wasted 50 minutes of our time in traffic.
Stayed 1 night in Jan 2024
Response from Tiffani on 31 Jan 2024
Thank you for your review.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tiffani on 1 Feb 2024
Thank you for your review.

6/10 Okay

Kerry

What we didn’t like is when we checked in the card reader on our room door was not working. After 3 trips to the front desk the very nice staff came and got us in The next day while we were leaving for the day to see family we forgot something on the room and again keys did not work. 45 mins later housekeeping got the door open and said battery was dead. Well why didn’t they replace them when we first knew about it. We only had one day and it was a lot of wasted time. And no one apologized
Stayed 2 nights in Jan 2024
Response from tiffani on 30 Jan 2024
Thank you for your review, as we apologize you dealt with this issue during your stay. Sometimes its not the batteries sometimes the door just needs reprogrammed. As we apologize on our behalf.

8/10 Good

jeff

Stayed 1 night in Jan 2024
Response from Tiffani on 20 Mar 2024
Thank you for your reivew.

2/10 Terrible

ADRIANA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tiffani on 30 Jan 2024
Thank you for your review.

10/10 Excellent

Nuala

Liked: Cleanliness, staff & service, property conditions & facilities
The team was amazing and the property manager, so informative easy to talk to extremely knowledgeable pleasant
Stayed 9 nights in Jan 2024
Response from Tiffani on 30 Jan 2024
Thank you for your outstanding review.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient
Stayed 1 night in Jan 2024
Response from Tiffani on 30 Jan 2024
Thank you for your review.

10/10 Excellent

Stephen

Front desk help was awesome......Heaven was her name.....very friendly and helpful
Stayed 1 night in Jan 2024
Response from Tiffani on 25 Jan 2024
Thank you for your review.

8/10 Good

lester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tiffani on 26 Jan 2024
Thank you for your review.

8/10 Good

Melanie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price
Stayed 1 night in Jan 2024
Response from Tiffani on 23 Jan 2024
Thank you for your review.

10/10 Excellent

MARIA, MULBERRY

Stayed 1 night in Jan 2024
Response from Tiffani on 9 Feb 2024
Thank you for your review.

10/10 Excellent

Peggy

Stayed 1 night in Jan 2024
Response from Tiffani on 23 Jan 2024
Thank you for your review.