Bicycling

Reviews of Hotel Nuvò

4 out of 5
Hotel Nuvò
Via Nuova Agnano, 5, Naples, NA

Reviews

8.6

Excellent

Rating 10 - Excellent. 162 out of 364 reviews" "
Rating 8 - Good. 150 out of 364 reviews" "
Rating 6 - Okay. 38 out of 364 reviews" "
Rating 4 - Poor. 12 out of 364 reviews" "
Rating 2 - Terrible. 2 out of 364 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aditi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel, great staff and warm ambience.
Really nice and comfortable hotel, with good amenities and a good connection to Naples, as the train station is right opposite the hotel. Staff are very caring, approachable and hospitable. Theres lot of warmth and friendliness in the hotel. We loved the breakfast- great choice with some good selection of food. Great Ambience too!
Stayed 2 nights in Dec 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay - super clean rooms, central in the Old City, nice little gift upon arrival, comfy bed...just perfect!
Stayed 1 night in Nov 2023

8/10 Good

Carmela

Travelled with partner
This hotel is outside the center of Naples. There is a local train station right across and it takes 15 min to get to the center of town. When we checked in we were given a handicap room. Don’t know why but I asked to have it changed. Which they did.
Stayed 2 nights in Sep 2023

10/10 Excellent

Minakshiben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, staff very friendly and helpful
Stayed 4 nights in Sep 2023

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Breakfast was wonderful. The shower was less than desirable and it could benefit from an upgrade. The hotel was right near the train station but it was still 20 mins from the Center of Naples.
Stayed 3 nights in Jul 2023
Response from Hotel Nuvò on 4 Aug 2023
Dear Cheryl,Thank you so much for your review. We are glad to hear that you appreciated our staff and enjoyed our breakfast buffet. Regarding the shower, we take in consideration your comment and will try our best to improve our rooms.We hope to have you back as our guest!Best regards

6/10 Okay

Raewyn

Travelled with group
Disliked: Staff & service
Stayed 2 nights staff very limited English front foyer lovely but rooms very dated needs a refurbish breakfast was ok
Stayed 3 nights in Jul 2023
Response from Hotel Nuvò on 24 Jul 2023
Dear Raewyn,Thank you for taking time to share you feedback to us. We are delighted to hear that you found our front loyer lovely and that you enjoyed your breakfast during your stay. We understand your feedback on the room conditions: we just opened five new deluxe rooms and we are planning on renovate the other rooms soon to update our accomodations. We thank you again for your review and hope to welcome you back soon as our guest in our hotel.Best regards,

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was so much nicer than expected! Excellent stay and very friendly staff.
Stayed 1 night in Jun 2023
Response from Hotel Nuvò on 12 Jun 2023
Dear Jennifer,Thank you so much for your kind words! We are delighted to hear that you had an excellent stay with us and that our staff were friendly. We strive to exceed our guests' expectations and it sounds like we achieved that with your visit. We hope to welcome you back soon!Kind regards

6/10 Okay

Uday

Travelled with family
Liked: Staff & service
A very basic hotel . We got a large room but the room was quite basic . Service was prompt . Fittings were basic . The location is not great though there was a wonderful pizza restaurant around the corner from the hotel . Served the purpose of an overnight stay for going to the airport but not quite a hotel I would stay in if it was a leisure trip
Stayed 1 night in May 2023
Response from Tonio Alterio on 31 May 2023
Dear Uday,We are happy you enjoyed the pizza next door.I'm sorry to hear your stay wasn't as good as you planned. Hope to see you again in our hotel.Regards.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and well run.
Stayed 5 nights in May 2023
Response from Tonio Alterio on 31 May 2023
Dear Peter,Thank you for the kind words. Hope to see you again soon in our hotel. Best regards.

10/10 Excellent

Carla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exploring Naples and the surrounding area. Good breakfast, friendly, welcoming staff
Stayed 1 night in Apr 2023
Response from Hotel Nuvò on 16 May 2023
Dear Carla,Thank you for your review. We are glad you enjoyed your stay with us and our staff. We hope to see you back soon to explore other interesting monuments in Naples.

10/10 Excellent

Carla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming, helpful staff. Good room, located next to the Trainline into Naples central. It has the best pizza in Naples restaurant next door. Loved the free bike hire. Breakfast good, will return.
Stayed 1 night in Apr 2023
Response from Tonio Alterio on 31 May 2023
Dear Carla, Thank you for choosing us, we are glad to know your stay was excellent. Hope to see you again soon in our hotel.Best regards,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really helpful. Very clean.nice big balcony for a smoke.breakfast cakes really good.
Stayed 5 nights in Mar 2023
Response from Hotel Nuvò on 17 May 2023
Dear Steven,Thank you for your positive review. We are glad you enjoyed your stay with us and our high quality breakfast. We hope to see you back soon!Best regards

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
We were extremely disappointed with the internet connectivity. It was not good at all. The exterior of the building we liked but the interior was not at all what we were expecting.
Stayed 1 night in Jan 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff - wonderful location
Wonderful location - excellent staff, everyone there was very pleasant - I will definitively be back and have already recommended this place to several family members and friends
Stayed 2 nights in Aug 2022

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, comfortable hotel. Staff were amazing; especially staff serving breakfast. Overall, would highly recommend Hotel Nuvo!
Stayed 7 nights in Aug 2022

8/10 Good

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Kara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel!! Would definitely stay here again. Only downside is that the wifi was poor and difficult to get on.
Stayed 5 nights in Jul 2022

6/10 Okay

Alexandria

Travelled with family, Travelled with partner
I like that bikes are offered and elevators. They also arranged car service to airport. The room lacked USB connections and comfortable bedding. Not much decor. Shower was way too small to comfortably fit. Breakfast didn't offer much protein and some of the fruit was spoiled. Located on difficult to cross intersection.
Stayed 1 night in Jun 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
Really nice quiet and comfortable room, nice drinks and breakfast with friendly staff.
Stayed 2 nights in Jun 2022

10/10 Excellent

Royce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent staff
We stayed at this hotel May 12-16. The staff was absolutely amazing. The room was nice and the breakfast was great. When we checked out out on May 16, we unknowingly left a small bag with some phone chargers and cords. We just received notice today, June 14, that our package arrived at the address we requested. So, all this time, the hotel has stuck with me in trying to get this package from Naples to England. I think most people would have just blown us off, but not the Hotel Nuvo staff! I can’t tell you how much I appreciate all they did for us. If you are ever in Naples, you can’t beat this hotel.
Stayed 4 nights in May 2022

10/10 Excellent

Gianluca

Liked: Staff & service, amenities, property conditions & facilities
Good hotel and good staff. It is not in a central area but there are metro to go there.
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
This hotel is far from Naples and is in an unsafe area. Could not and WOULD NOT walk around this area. Bad odor in hallways.
Stayed 2 nights in Jul 2021

8/10 Good

Andrej

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff is very friendly, the hotel is clean and the breakfast is delicious. Parking is secure, but you must reserve it in advance. If I still come to Naples I will sleep in the same hotel again. Andrej - Slovenia
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was the best, very patient and very very professional. The gentleman at the front desk, the lady at the breakfast room. A A A
Stayed 2 nights in May 2021

8/10 Good

Victor

Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Nuala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic, staff very helpful and well looked after
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and courteous. Breakfast wasn’t that healthy and was not geared towards healthy eating.
Stayed 6 nights in Jun 2019

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to a metro station so it’s very easy to get into the centre of Naples or travel in the opposite direction to the amphitheatre. Rooms are a reasonable size and breakfast has a good selection of options
Stayed 3 nights in May 2019

8/10 Good

Krisztina, Not in the centre but bus stop is 2 mins, shop is

Liked: Property conditions & facilities, room comfort
Needs to improve to be great but OK for price paid
Hotel is next to a train which drops in the centre. Room 202 is large with a balcony and has a glimpse of the sea (there's a rusty skeleton of a building in the middle of that view which is kind of funny). They have a communal large terrace as well at the back which is lovely! Wi-Fi kept dropping. The kettle had lime-scale inside so I couldn't use it in the morning to make a coffee. I went down to the Reception/Bar to ask for coffees which I could take upstairs and wake-up my husband but the Receptionist just sent me to the breakfast room saying I would have to get it there (meaning, he didn't want to make it as he was too busy with the phone). Fine, I went to the breakfast room which was full and the waitress was busy so I left after 3 minutes. Later that day I asked the Receptionist to tell Housekeeping that the kettle would need cleaning in our room - he promised but then it wasn't cleaned. I didn't complain anymore as there was no point. All this happened on 13.05.2019 - in case management would like to follow-up.. The bed was actually 2 single beds pushed together which would have been fine (I work in a hotel too, it's common) however they weren't securely attached and after sitting down on it the 2 beds started to slip away from each other on the tiling. By the morning there was a gap between them! We booked their shuttle to the airport for €35 which was great considering we paid the same for less distance a week before when we stayed closer to the airport
Stayed 2 nights in May 2019

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quick stay
Great quick stay, one night - room was comfy, clean, terrace lovely.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Nga, California

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were visiting family in the neighborhood so this hotel was perfect. I like how clean and well-maintained the hotel was, it seemed recently renovated. Staff was friendly, helpful, and I had no problem communicating with them in English. Our room was clean with comfortable nice furniture, bathroom upgraded, mini bar was convenient (with charges). Breakfast was wonderful, we enjoyed it very much every morning. It had large selection of local delights (cakes/cookies), fresh egg, fruits. Bravo, we'd love to come back next time! Just a couple of things that can be improved. The hair dryer stopped running every 3-5 minutes and restarted after a while, not very convenient when you're on hurry. The door of our room didn't have a second lock out of reach for toddlers so my son was opening it on his own easily, maybe this is normal in Europe I'm not sure.
Stayed 8 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, great choice for breakfast and very near for getting train into Centre.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms and very helpful staff. Located near train station and ticket can be bought from hotel reception.
Stayed 3 nights in Feb 2019

8/10 Good

SERWAA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. would do better in a different area
This was a great hotel. I had an easy check in, the staff was friendly, and the rooms were a nice size. Cons: hotel is not near any restaurants or public transportation. They offer airport shuttle service but it cost 34 euro and you pay to the taxi. The breakfast was only OK. A lot of sweets and not enough variety.
Stayed 2 nights in Nov 2018

10/10 Excellent

Bert, Ontario Canada.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were extremely helpful and pleasant.do yourself a favour and try the rotisserie chicken next door and a glass of local white wine you won't be disappointed.
Stayed 1 night in Oct 2018

8/10 Good

maz, Queensland

Liked: Cleanliness, property conditions & facilities, room comfort
Transit stop
Needed a place for the night close to Naples airport. The hotel covered my 3 main requirements; parking, free wi-fi and free breakfast! Very clean and modern hotel with a rooftop terrace where we enjoyed a couple of drinks watching the sun go down. The only negative is the location, which is not near anything interesting although there is a metro stop right next to the hotel.
Stayed 1 night in Sep 2018

8/10 Good

Pat, Sierra Vista, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the ONLY hotel in Italy that had air conditioning that actually worked. It was a great relief compared to any of the other hotels we stayed in during our trip. The coffee shop person was very nice and the people who dug out our car the morning that we left were amazing!
Stayed 1 night in Aug 2018

4/10 Poor

john

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was hard to find and not a four star,maybe two star.
Stayed 1 night in Jul 2018

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very accommodating and helpful when we had questions.
Stayed 1 night in Jun 2018

2/10 Terrible

sarah

Disliked: Staff & service, property conditions & facilities, room comfort
Not worth it!!
Hotel location wasn't the best. Not many bus..too far to walk from train station. We arrived in the morning around 11 am. We booked for two nights. When we arrived the hotel, there were some kind of remodeling going on. We already missed the first night, and we were very tired that morning. None of us could sleep because of the construction noise... After we made a big fuss about it, the manager showed up and get us a different room. :(((
Stayed 2 nights in Jun 2018

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful and very helpful with any questions we had.
Stayed 1 night in Jun 2018

10/10 Excellent

Bill, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
We looked for a hotel room in Naples to accommodate two adults and two small children, and this was one of the few hotels with those arrangements. The hotels is stylish and clean, the staff exceptionally friendly and helpful. While the neighborhood isn't glamorous, the nearby pizzarias were fun.
Stayed 1 night in Jun 2018

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Brilliant hotel excellent staff very helpful and beautiful restaurant next door and the other side a gorgeous little cafe/bar just nicely outside the city center less than 10 minutes by train outside hotel to heart of Naples lovely terrace to sit out at night time to wow the Naples skyline
Stayed 3 nights in May 2018