Lobby
Check availability

Reviews of Hilton Naples

4 out of 5
Hilton Naples
5111 Tamiami Trl N, Naples, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 693 out of 1003 reviews" "
Rating 8 - Good. 200 out of 1003 reviews" "
Rating 6 - Okay. 66 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 16 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

angel, WESTON

Business traveller
Liked: Cleanliness
It looks like the TV remote control was never clean it, full of dust glue it in between the buttons. When I checked in an empty glass of wine was sitting next to my room front door, I mentioned to the front desk right away, I checked out this morning, the glass of wine was still there.
Stayed 1 night in Apr 2024
Response from Jenna on 17 Apr 2024
Hello Angel,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Hermes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good not excellent
Stayed 2 nights in Apr 2024
Response from Jenna on 17 Apr 2024
Hello Hermes,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up !
Stayed 1 night in Mar 2024
Response from Jenna on 14 Apr 2024
Hello Roland,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Dirk

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was our 24 year anniversary. The Joel sent up a cheese tray with champaign. So nice!
Stayed 1 night in Apr 2024
Response from Jenna on 12 Apr 2024
Hello Dirk,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Pavlina

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a bit outdated
Stayed 1 night in Apr 2024
Response from Jenna on 8 Apr 2024
Hello Pavlina,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Leslie, Appleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the shuttle service with towels, chairs, and water to the beach. Rooms were comfortable and quiet. It was SO nice to have the beds made and towels replaced each day. We liked the it was within walking distance to the beach and a short drive to Whole Foods. Nice gym and pool area as well.
Stayed 3 nights in Mar 2024
Response from Jenna on 8 Apr 2024
Hello Leslie,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jenna on 9 Apr 2024
Hello Erica,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for take time to relax
Stayed 2 nights in Apr 2024
Response from Jenna on 8 Apr 2024
Hello Raul,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Nikolay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area is little bit small and crowded, last beach shuttle in 4pm, but overall everything is good.
Stayed 2 nights in Mar 2024
Response from Jenna on 5 Apr 2024
Hello Nikolay,Thank you for taking out the time to write us a review. I' glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Misael

Travelled with partner
Liked: Amenities, property conditions & facilities
Cool
Stayed 1 night in Mar 2024
Response from Jenna on 5 Apr 2024
Hello Misael,Thank you for taking out the time to write us a review. I' glad you enjoyed your overall stay with us. We hope to see you again in the future.

6/10 Okay

Lorenna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The place is quite nice but the showers are very old and a bit noise
Stayed 4 nights in Mar 2024
Response from Jenna on 5 Apr 2024
Hello Lorenna,Thank you for taking out the time to write us a review. I' glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Elizabeth De

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Jenna on 5 Apr 2024
Hello Elizabeth,Thank you for taking out the time to write us a review. I' glad you enjoyed your overall stay with us. We hope to see you again in the future.

6/10 Okay

María silvana, Miami F

Travelled with family
Disliked: Property conditions & facilities
the property is in a good condition, the customer service really work, But the room is so old, in a really poverty condition, the mattress are so old and should be change immediately.
Stayed 2 nights in Mar 2024
Response from Jenna on 8 Apr 2024
Hello Maria,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

2/10 Terrible

Tetiana

Stayed 1 night in Mar 2024
Response from Jenna on 17 Apr 2024
Hello Tetiana,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jenna on 2 Apr 2024
Hello Patty,Thank you for taking out the time to write a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Gerard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, affordable hotel in a decent area.
Stayed 3 nights in Mar 2024
Response from Jenna on 27 Mar 2024
Hello Gerald,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Jenna on 2 Apr 2024
Hello Eduardo,Thank you for taking out the time to write a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jenna on 27 Mar 2024
Hello Teresa,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Jenna on 25 Mar 2024
Hello Stephen,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Maria, Miramar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean and the restaurant is good We had breakfast at their restaurant and was amazing
Stayed 1 night in Mar 2024
Response from Jenna on 25 Mar 2024
Hello Maria,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Jeffrey, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jenna on 27 Mar 2024
Hello Jeffrey,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fan did not work in bathroom. Vents in room meed cleaning as well.
Stayed 1 night in Mar 2024
Response from Jenna on 25 Mar 2024
Hello Katherine,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Shawna, Maple Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Everyone was considerate, quick, and friendly. One of the fastest checkins ive ever had.
Stayed 1 night in Mar 2024
Response from Jenna on 23 Mar 2024
Hello Shawna,Thank you for taking out the time to write us a review. I’m glad to know you enjoyed your overall stay with us . We hope to see you again in the future.

6/10 Okay

Heath

Liked: Cleanliness, staff & service
It was obviously an older hotel. Some rush in the bathroom and fixtures were aged. Overall clean and very comfortable bed.
Stayed 1 night in Mar 2024
Response from Jenna on 23 Mar 2024
Hello Heath,Thank you for taking out the time to write us a review. I’m glad to know you enjoyed your overall stay with us . We hope to see you again in the future.

10/10 Excellent

julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in everything. We enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Jenna on 19 Mar 2024
Hello Julio,Thank you for taking out the time to write us a review. Ilm glad you enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

Maria A.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Lovely staff. Will definitely be back.
Stayed 1 night in Mar 2024
Response from Jenna on 18 Mar 2024
Hello Maria,Thank you for taking out the time to write us a review. I'm glad you enjoyed your stay. We look forward to welcoming you back as our guest in the future.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jenna on 18 Mar 2024
Hello Claire,Thank you for taking out the time to write us a review. I'm glad you enjoyed your stay. We look forward to welcoming you back as our guest in the future.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location isn’t great, it’s in a strip mall type area on a busy road. But the hotel, while not anything fancy, has a nice lobby with a Shula’s steak house as part of the hotel. The room was spacious and clean, and the bed was very comfortable.
Stayed 1 night in Mar 2024
Response from Jenna on 11 Mar 2024
Hello Adam,Thank you for taking out the time to write a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for two nights and was able to walk to get coffee at a nearby cafe and then come back to the hotel for breakfast. Also walked to dinner each night. Very clean, enjoyed my stay!
Stayed 2 nights in Mar 2024
Response from Jenna on 11 Mar 2024
Hello Brittany,Thank you for taking out the time to write a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Caroline

Liked: Amenities
Adequate Accommodations. Highly priced for value. Room size is small, carpet felt damp. It may have been cleaned and not yet completly dry
Stayed 1 night in Mar 2024
Response from Jenna on 11 Mar 2024
Hello Caroline,Thank you for taking out the time to write a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

4/10 Poor

Natalia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very disappointed in the quality of the rooms and the entire hotel. Bathroom grout and caulking was very moldy, paint was peeling and the fixtures rusty. Room was average. The front desk staff on our arrival was pleasant, but no explanations of the amenities- location of pool, coffee bar or snacks. Also didn’t tell us of the garage, we found that the second day. All in all, expected a whole lot more for a $500 per night room. Not using Hilton anymore.
Stayed 4 nights in Feb 2024
Response from Jenna on 4 Mar 2024
Hello Natalia,Thank you for taking out the time to write us a review. My apologies your stay was not up to your standards, as we strive to make each guest stay rewarding. I will share your comments with management, so they can be properly addressed. We hope to see you again in the future.

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but showers do not get hot.
Stayed 2 nights in Feb 2024
Response from Jenna on 26 Feb 2024
Hello Greg,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay. We hope to see you again in the future.

2/10 Terrible

David

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Fire alarm went off for close to 10 minutes and was a false alarm. No apology or offer for the inconvenience.
Stayed 1 night in Feb 2024
Response from Jenna on 20 Feb 2024
Hello David,Thank you for taking out the time to write us a review. Our apologizes your stay was not up to Hilton Standards, as we strive to make each guest stay rewarding. Ill will share your comments with management. We hope to see you again in the future.

6/10 Okay

Mark

Travelled with family and small children
Liked: Staff & service
they did not provide us with walk in shower as we requested during booking via expedia. But overall, good experience.
Stayed 3 nights in Feb 2024
Response from Jenna on 20 Feb 2024
Hello Mark,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

juli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jenna on 20 Feb 2024
Hello Juli,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

salli

Business traveller, Travelled with partner
Shuttle to clam pass
Stayed 1 night in Feb 2024
Response from Jenna on 16 Feb 2024
Hello Salli,Thank you for taking out the time to write us a review. I'm glad you enjoyed your stay with us and the complimentary beach shuttle to your liking. We hope to see you again in the future.

10/10 Excellent

Lia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff very helpful and nice! Easy to check in and order food :)
Stayed 1 night in Jan 2024
Response from Jenna on 14 Feb 2024
Hello Lia,Thank you for taking out the time to write us a review. I'm glad you enjoyed your stay with us and the helpfulness from our staff. We hope to see you again in the future.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There’s a very nice restaurant at the Hilton called Shula’s, very high-end. The property is pretty far from the beach though.
Stayed 3 nights in Feb 2024
Response from Jenna on 9 Feb 2024
Hello David,Thank you for taking out the time to write us a review. I'm glad you enjoyed our onsite restaurant Shula's Steakhouse. We hope to see you again in the future.

10/10 Excellent

Lucia

Stayed 4 nights in Jan 2024
Response from Jenna on 22 Mar 2024
Hello Lucia,Thank you for taking out the time to write us a review. I'm glad to hear you enjoyed your stay with us. We hope to see you again in the future.

8/10 Good

Phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NIce property in convenient area. Rooms are a bit dated but very clean
Stayed 3 nights in Feb 2024
Response from Jenna on 6 Feb 2024
Hello Phil,Thank you for taking out the time to write us a review. I'm glad to know you enjoyed your overall stay with us. We hope to see you again in the future.

4/10 Poor

Katherine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very run down, a/c did not work properly, very expensive “suite” that was a bad combo of two old single rooms.
Stayed 2 nights in Feb 2024
Response from Jenna on 6 Feb 2024
Hello Katherine,Thank you for taking out the time to write us a review. My apologies, your stay was not up to Hilton Standards. We strive to make every guest stay rewarding. I hope this doesn't deter you from choosing Hilton for your stays. We hope to see you again in the future.

10/10 Excellent

janice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience. The staff was friendly and helpful. Will come again
Stayed 2 nights in Dec 2023
Response from Jenna on 6 Feb 2024
Hello Janice,Thank you for taking out the time to write us a review. I'm glad to know you found the hotel staff friendly and helpful. We hope to see you again in the future.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Jan 2024
Response from Jenna on 29 Jan 2024
Hello Antonio,Thank you for taking out the time to write us a review. I'm glad to hear you enjoyed our property. We hope to see you again in the future.

10/10 Excellent

Juan, Pinecrest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with good location
Stayed 1 night in Jan 2024
Response from Jenna on 29 Jan 2024
Hello Juan,Thank you for taking out the time to write us a review. I'm glad to hear you enjoyed the hotel and our location of the area. We hope to see you again in the future.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Jenna on 29 Jan 2024
Hello Anne ,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

art

Stayed 6 nights in Jan 2024
Response from Jenna on 22 Mar 2024
Hello Art,Thank you for taking out the time to write us a review. I'm glad to hear you enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, friendly staff, clean and quiet.
Stayed 1 night in Dec 2023
Response from Jenna on 18 Jan 2024
Hello Jim,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Lia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jenna on 15 Jan 2024
Hello Lia,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

6/10 Okay

Jill

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Jenna on 15 Jan 2024
Hello Jill,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach transportation jitney was nice with a shout out to Rusty the driver!
Stayed 7 nights in Jan 2024
Response from Jenna on 15 Jan 2024
Hello Timothy,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us and our complimentary beach shuttle service. We hope to see you again in the future.