Desk, laptop workspace, iron/ironing board, rollaway beds

Reviews of Baymont by Wyndham Bonita Springs Naples North

2.5 out of 5
Baymont by Wyndham Bonita Springs Naples North
9800 Bonita Beach Rd, Bonita Springs, FL

Reviews

7.8

Good

Rating 10 - Excellent. 413 out of 1011 reviews" "
Rating 8 - Good. 270 out of 1011 reviews" "
Rating 6 - Okay. 141 out of 1011 reviews" "
Rating 4 - Poor. 99 out of 1011 reviews" "
Rating 2 - Terrible. 88 out of 1011 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service
The hotel is a bit dated on the inside (carpet and lighting), elevator is old and its floor tile broken. The lobby has no staff - a kiosk staffed remotely handles all check-ins which actually worked just fine but felt odd. It wasn't clear to me that if there was a problem who I might contact. The breakfast was as expected, no better, no worse that Holiday Inn Express - coffee ok, the dining area small, one broken table. The rooms were clean, hotel was quiet. Hotel close to beach, close to food - I will stay here again. Good value for money spent.
Stayed 4 nights in Mar 2024

8/10 Good

Lori

Liked: Cleanliness, amenities, property conditions & facilities
Although the hotel was fabulous, no staff spoke English after we checked in on the computer. That was a little problematic, but we figured it out and overall we read the hotel highly.
Stayed 1 night in Mar 2024

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Quiet & close to my son.
Stayed 2 nights in Mar 2024

2/10 Terrible

Gerry

Disliked: Staff & service
Returned to our hotel at 11:30pm after day 1 of an 4 day stay and couldn’t get into room. Our room was cleared out and groceries were thrown in garbage bags as well as my insulin and put on office floor. $1000 of groceries and medication ruined. It took to 1:30am to locate belongings and passports as no one spoke English.
Stayed 3 nights in Feb 2024

4/10 Poor

Thanhbuu

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I recently stayed at this 2-star hotel and unfortunately, my experience was less than satisfactory. The pool was disappointingly dirty, which was a major letdown for someone hoping to relax. Adding to the frustration, the front desk staff had been replaced by robots, lacking the warmth and helpfulness of human interaction. Overall, not a friendly atmosphere and not worth the visit.
Stayed 3 nights in Mar 2024

10/10 Excellent

Karla

Travelled with family
The hotel is very convenient because it is close to the beach. The cleanliness is extremely enforced from the moment you entered the building. The staff I only saw the cleaning ladies and the breakfast lady. They were very polite
Stayed 2 nights in Mar 2024

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was ok for one night
Stayed 1 night in Mar 2024

6/10 Okay

John

Business traveller
Liked: Cleanliness
The virtual assistant was a little off-putting. There was no counter in the bathroom. I little inconvenient
Stayed 1 night in Mar 2024

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning staff did an excellent job. Nice pool but not heated. Desk person was a contact by zoom rather being present so had to get used to that.
Stayed 14 nights in Feb 2024

10/10 Excellent

John

Travelled with partner
Liked: Amenities
Comfortable
Stayed 3 nights in Feb 2024

4/10 Poor

Mary

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
No one spoke English and the property check in and check out was very impersonal
Stayed 2 nights in Feb 2024

8/10 Good

Anastassia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looked clean and new. I was hoping they offer towels for the pool/ beach but couldn't find any. I also didn't see plain drinking water in the lobby even though they offer other complimentary beverages.
Stayed 2 nights in Feb 2024

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

EILEEN

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
No one at desk . Couldn’t get a glass/ bottle of water. No towels at pool. Beds were very hard and uncomfortable. Very noisy street traffic.
Stayed 2 nights in Feb 2024

8/10 Good

Norm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was exceptionally clean and fragrance free. Rooms are spacious and well designed with an extra sink amd counter. We did not like thw checkin procwdure however as there was not anyone at the front deak. You had to stanl im front of a screen.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jorge Mario, Cutler Bay

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

8/10 Good

Augusto

Stayed 1 night in Feb 2024

8/10 Good

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

8/10 Good

Thomas

Stayed 1 night in Feb 2024

6/10 Okay

Arthur

Stayed 1 night in Feb 2024

8/10 Good

Greg

Stayed 1 night in Feb 2024

4/10 Poor

KEVIN

Stayed 2 nights in Feb 2024

2/10 Terrible

David

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Kiosk instead of a real person behind a desk is a joke. Staff doesn't speak english. Pool was cold and dirty. No need to go on.......
Stayed 5 nights in Feb 2024

6/10 Okay

James

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
checkin is slow. having to wait in line to use a slow computer setup. not a personal greeting. person on the other end felt mechanical, uncaring. too many cameras in the hallways. felt lik I was being watched everytime I was in the hallway.
Stayed 1 night in Feb 2024

2/10 Terrible

Edward

Travelled with family
Disliked: Staff & service, property conditions & facilities
There is 1 housekeeper that doesn't speak English on staff. The front desk checkin is virtual. It took us over 1 hour to checkin nevause there were a few people ahead of us. Then our keys didn't work. Then the machine ran out of keys. After 3 sets of keys, the virtual person gave us a new room and 2 hours later we were finally in our room.
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Overall ok the check in is a bit strange
Stayed 1 night in Feb 2024

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Donna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was clean and appropriate, except for the leak in the ceiling when it rained! Not just a drip, but real leak on the desk, plus one in the bathroom. It appears it has leaked for a while because the floor beneath was spongy, not dangerous, but clearly results of water. We were in room 209, second floor of three. Checkin with a person on a screen was a little weird, but the person on the large screen was helpful and friendly. In chatting with them, we established one was in Instanbul, Turkey! Strange. Request for extra towels, breakfast and other items were definitely satisfactory.
Stayed 1 night in Feb 2024

4/10 Poor

Thomas

Travelled with family
Disliked: Staff & service, property conditions & facilities
Leaking water in Room 111 and Cleaning debray and the bath tub almost fell thank god for the handles
Stayed 2 nights in Feb 2024

8/10 Good

Kim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Suited our needs. Close to where we were spending most of our time
Stayed 2 nights in Feb 2024

2/10 Terrible

Sean

Business traveller, Travelled with partner
Disliked: Amenities
I've never gone out of my way to write a negative review about an hotel/rental I've stayed at, but this Baymont by Wyndham needs to be exposed a good bit. The virtual kiosk was a surprise to us but really not a big deal, at first. The person was clearly an outsourced/offshore worker, This individual working the "front desk" was surprisingly rude about trying to check in 15 minutes early after we had called him to confirm that it would be okay that we come a little bit earlier to see if our room was available, Almost like he couldn't believe we'd even ask. My local gas station has better options than their continental "breakfast" and the cleaning staff start swinging doors and cleaning rooms starting around 5am making it an early morning for anyone staying there. The pool was nothing other than a hole with water in it, Super basic, which to be fair, Is just a pool. No gym, No staff, Just cleaning ladies that double as a "24/7 Maintenance staff. To top it off, They cut access to our room at 10am by disabling both of our keys to the room when our checkout was clearly documented as 11am. Go spend $200 a night an an air bnb or a different hotel, Complete joke of a property.
Stayed 2 nights in Feb 2024

4/10 Poor

Maria

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
TV didnt work. Called 3 times between 7am and 5pm. Finally came to fix it. No conditioner in shower Not enough lighting in room. Very dark Remote some dunctions didnt work Mattresses horible.
Stayed 4 nights in Feb 2024

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Run down, no front desk humans, some construction going on. Generally dirty.
Stayed 4 nights in Feb 2024

6/10 Okay

Jeffrey

Disliked: Staff & service
The kiosk approach isn't desirable. I wasted a lot of time waiting in line to check out. The checkout process should be better explained.
Stayed 1 night in Feb 2024

2/10 Terrible

John, Greenwood

Disliked: Cleanliness
My room stunk and the room was lacking. Just one roll of toilet paper
Stayed 3 nights in Feb 2024

6/10 Okay

irene

Liked: Cleanliness, property conditions & facilities
They have no front desk personnel. Everything is done thru a computer virtual person. They do say on the corner of there is an emergency to dial a number. But if there was an emergency I would be calling 911 not a number on a wall. They do have a dining area for their free continental breakfast however times for breakfast was tooe arly.for me so I missed out. The rooms are super clean. Wooden panel floors which I do like. Electric keys to get in and out of the room and in and out of the closed side doors. Bathroom a little small but cute. Vanity sink and mirror on outside and another sink inside bathroom. Shower and rub ok. Showehead was shorter then 6'0 ft. I am 6'0ft. Had to bend down a bit. Bed were comfortable but after a while. They were too too hard. Air Conditioner worked great. When shades drawn. Room super dark. Plenty of lights. TV was ok. No biggie. Large closet space. Mini fridge and microwave. Ice machine and venting machines ( only took cash) were near the rooms. Elevator is only on the front end of the hotel so if you have a back end room ( I did,) you had to walk through while length of the hotel to go downstairs. I was on the second floor. Plenty of parking. But not secured parking. I saw no gates. No guards. And no security.
Stayed 1 night in Feb 2024

4/10 Poor

Gary

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Handle on shower faucet fell off. No staff on duty. Only a remote “zoom” talking head to check in and out available at the front door. Creepy. No security.
Stayed 1 night in Feb 2024

10/10 Excellent

Doug

Stayed 1 night in Feb 2024

10/10 Excellent

Pav

Travelled with partner
Liked: Cleanliness
Check in was easy. Room was clean and spacious. Only issue: couldn’t get the TV to work.
Stayed 1 night in Feb 2024

8/10 Good

Rhonda

Can’t say anything about the desk staff because there was none, don’t really like the automation. Room was great, clean and liked the 2 sinks. Would stay there again.
Stayed 2 nights in Jan 2024

2/10 Terrible

Edward

Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Close to needed locations.
Stayed 1 night in Jan 2024

10/10 Excellent

Elaine, Winter Haven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was the first time to be completely people less checking in. Using the kiosk was a pleasant experience. If you need a clean place to stay without all the fluff this is a great place.
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. We didn’t go anywhere because it was raining heavily. We just stayed for the night.
Stayed 1 night in Dec 2023

4/10 Poor

Ghassan

Liked: Cleanliness
Disliked: Staff & service
Remote/offshore check-in with no onsite staff to help. Not friendly. Not secure. Anyone can walk inside the property with no one to stop them or ask them anything. The offshore guy scans driver license into there system and no one knows what they do with that scanned information.
Stayed 2 nights in Jan 2024

6/10 Okay

Donna, Yakima

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Virtual check-in is so impersonal. Feels like no one really cares about you. Breakfast choices very limited. Dated property. Old smells and odors. Room and dining area was clean. Sugar ants traveling across breakfast table.
Stayed 2 nights in Jan 2024

2/10 Terrible

Michael

Stayed 3 nights in Jan 2024

10/10 Excellent

Onan

Stayed 2 nights in Dec 2023

8/10 Good

Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Evan

Mobile check in agent is the absolute worst
Stayed 1 night in Jan 2024