Interior detail

Reviews of Chiaja Hotel de Charme

3 out of 5
Chiaja Hotel de Charme
Via Chiaia 216 1 Piano, Naples, NA

Reviews

8.4

Very good

Rating 10 - Excellent. 206 out of 466 reviews" "
Rating 8 - Good. 176 out of 466 reviews" "
Rating 6 - Okay. 58 out of 466 reviews" "
Rating 4 - Poor. 21 out of 466 reviews" "
Rating 2 - Terrible. 5 out of 466 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Peta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay. The staff were great' welcoming and very helpful. An oasis of calm in this joyful, busy and lively city.
Stayed 4 nights in Feb 2024

10/10 Excellent

Elaine

Liked: Staff & service, property conditions & facilities
I’ve stayed here twice in the single room (which, happily, is more like an American “full” sized bed vs just a twin). I stayed here just one night each time because I needed to catch the ferry the next day to Capri. The service is helpful, the breakfast has all the basics, and it’s walking distance (12 mins) to the ferry departure point. If you’re a budget traveler and just need a classic, comfortable hotel, this is a great option. Nothing too fancy, very old school, everything is in order. I like the vintage charm. Good google options very close to the hotel and Gambrinus cafe/pastry shop is not to be missed.
Stayed 1 night in Sep 2023

10/10 Excellent

Nir

Stayed 1 night in Aug 2023

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a lively area with shops and restaurants. The staff here is wonderful - very helpful and kind. The delicious breakfast consists of fruit, yogurt, pastries, coffee, and cappuccino. We enjoyed our stay very much.
Stayed 1 night in Jul 2023

10/10 Excellent

Cyndi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location - we walked everywhere
This little B&B, tucked away in the middle of the city, was a very welcome surprise. On our only night in Naples, we walked all around and to the port for dinner & drinks. Take the Underground Tour (Napoli Sotterranea) around the corner on Vico S. Anna di Palazzo for another nice surprise.
Stayed 1 night in Jun 2023

10/10 Excellent

HANIT

Stayed 4 nights in Jun 2023

10/10 Excellent

Carol S

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property scores high on all accounts. The rooms were very comfortable and the staff was always helpful.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Luke

Travelled with partner
Liked: Cleanliness, staff & service
Review from an American couple: The property is in a dated building and requires the travel of 4-5 stories of stairs. There is a tiny outdated elevator but I would rather take the stairs. The employees were very nice and the room was indeed charming and had a traditional European look to them. The bathroom was nice and the room itself was fine, but the bed was extremely firm and uncomfortable. The AC created a very unpleasant smell when it ran and inflamed my wife and I’s allergies immediately. The location in town feels safe and has multiple shops and restaurants nearby. Overall, the experience was okay.
Stayed 2 nights in Jun 2023

8/10 Good

Krishna

Travelled with group
Liked: Staff & service
It is rated as a 3 star hotel, but the staff are extremely nice and helpful. They push it up to 4 stars in my view.
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late-night arrival kind of tricky
Overall fine, but due to extensive travel delays we arrived very late. With no sign in a dimly-lit courtyard (shared with other businesses) indicating the presence of an elevator we ended up lugging our bags up the very uneven and even more poorly lit stairs to reach reception. Surprising that the night clerk did not come down to assist after buzzing us into the courtyard.
Stayed 5 nights in Apr 2023

10/10 Excellent

Mrs P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Interesting hotel in this location. Staff very friendly and helpful and always someone available. Good choice of places to eat very nearby. Very secure at night, when the huge wooden doors to the courtyard, a shopping area during the day, are closed. Access by ringing doorbell, promptly answered. Breakfast was fine but fairly basic - again very nice staff Not suitable hotel if you have mobility issues - big flight of stone stairs up to reception on the first floor.
Stayed 3 nights in Mar 2023

10/10 Excellent

Elena

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
worth visiting
Our stay was pretty amazing. Different culture and a lot to visit. At the front desk, receptionist were very nice. Over all our stay was pretty awesome.
Stayed 2 nights in Mar 2023

2/10 Terrible

Manuel

Stayed 1 night in Aug 2022

10/10 Excellent

Stephen

Stayed 4 nights in Aug 2022

10/10 Excellent

Stephen

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Charming Hotel in the heart of Naples
Wonderful quirky hotel. Up a flight of steps. Excellent central location. Spacious room. Excellent staff and lovely breakfast . Highly recommend .
Stayed 3 nights in Apr 2022

8/10 Good

Darin

Liked: Cleanliness, staff & service, room comfort
great breakfast, great location
Stayed 1 night in Jan 2022

6/10 Okay

Yasser

Travelled with family
Horrible breakfast. Room was super dark. Service is ok. I asked for something but never showed up. Great location. Clean.
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Didn’t have a room for us and put us at a cheaper b&b and charged the full amount. Never got to see a room.
Stayed 1 night in Oct 2019

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We spent 4 nights. The front desk staff we helpful with great recommendations for travel, tours, meals, taxi etc. it's close to lots of tourist sites, shopping an Napoli families. The hotel is in a safe neighborhood. The mini bar is stocked with prose content, beer, etc, at the same low price as the local restaurants. There are lots of funky little restaurants within a 100m. Each room is different, but ours was just right. Showers and bathrooms are great.
Stayed 4 nights in Sep 2019

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Perfect location Friendly, helpful Staff Went the extra mile
Stayed 3 nights in Sep 2019

10/10 Excellent

Leona, Vancouver

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was amazing, quiet right off a busy street. Very helpful staff. Clean, comfortable, bright, lovely bathroom.
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location on pedestrian street inside a private and safe piazza.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. Friendly and helpful staff.
Stayed 3 nights in Jul 2019

10/10 Excellent

R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old World experience for good and bad
Hotel is nice and clean. The rooms are ample, though the furniture is very antiquated and somewhat difficult to use. It is centrally located, but on a basically pedestrianized street making it impossible to access directly by vehicle. If you have a lot of luggage, as we had, this is difficult. The hotel staff helped us get the luggage out to a taxicab, but we were on our own getting it into the hotel. Also, the large courtyard doors are locked at night, and you need to be buzzed into the courtyard through a small medieval door. The daytime staff was officious and minimally helpful; the nighttime staff is much friendlier and more helpful. If you want a very, very European-style hotel, this hotel is for you. If you want an up-to-date hotel oriented to modern conveniences, go elsewhere.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Half of hotel was a luxury mansion and half a bordello. We had 2 rooms and the mansion rooms were much nicer. Overall good value in excellent historic part of Naples.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great! The only downside was finding it! We had a car and it was hard to find parking.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. It was our first time in the area and the wonderful lady checking us in was so incredibly helpful making sure we found the parking garage and helping us with our luggage. 100% we will be coming back :) keep up the great work
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Liked: walkable location, clean room and hotel Did not like: terrible plumbing - WC almost did not flush so I had to use a bucket to flush it, was not repaired during all 5 days I stayed, in spite of the promise it would be. At the time of my complain I was told though that there is a limit of what they can do in such a building, but not being able to flush the WC is not acceptable for a three-star hotel. Did not like : Sound isolation - could hear every little noise (such as phone ringing) from the other rooms, not to speak about the noisy plumbing. Did not like: no AC power plug to charge a notebook PC, although there were USB plugs to charge smartphones. I tried to use the plug for one of the lamps, but it stopped working, and was not repaired during all days of my stay, in spite of a promise to the contrary. Did not like: Entrance to building is depressing (the photo seems rather edited end omits the ground floor, which is not fit for a three-star hotel). The same building has some cheap hostels at other floors. However the entrance to those parts of the building belonging to the hotel was nice.
Stayed 6 nights in Jun 2019

8/10 Good

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel very nice, little difficult to find as a taxi cannot drop you off in front. Staff very nice.
Stayed 1 night in Jun 2019

10/10 Excellent

Patricia A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delightful stay in a hotel that was so calming
The stay at the hotel was delightful. The person at the desk , Fernadine, helped me so much. My husband was sick and we couldnt go out and he helped take care of him, by ordering food in for us and a bottle of wine. The best wine I have ever had. I kept the label from the bottle and am going to order more bottles. The breakfast was amazing, with Americano Coffee , pastries, and fruit. I was in such a case of despair and the kindess of Fernadine helped me so much. Thanks to you Fernandine !
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with partner
No English TV. Had to ask for toilet paper was close to theater
Stayed 1 night in May 2019

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charm at the Charme
We stayed for five nights at this centrally located hotel which uses the upper floors of a very grand former private house. It is accessed through a courtyard (which is locked off from the street at night) and by a lift and /or staircases. The room was spacious with en suite shower/bath both of which were cleaned to a high standard daily. The bed was too hard for our taste but this was the only drawback. The hotel is on one of the major shopping streets which is pedestrianised during the day and, once the shops closed, was very quiet. The breakfasts were of good quality with a wide variety of foods to suit national preferences. It was easy walking to the main central area sites and there were a number of good restaurants in the immediate area. The staff were polite and pleasant, speaking heavily accented English (and, presumably, other languages as well). In all, a good boutique hotel.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Good location, cannot get your car closer than 500 meters to the hotel. Somewhat run down, hot water broke down one morning. The rooms are adjacent to a pedestrian mall and by 6:30 in the morning the noise is loud with garbage trucks, street cleaners and stores moving inventory. This is an OK hotel but not good.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location. Very close to Piazza del Plebiscito and taxis. The staff was great and greeted us with sfogliatelle at check in. There are also snacks every afternoon available to the guests. The only complaint would be the noise. We had a room that faced the street and it was very noisy. Other than that the hotel was great.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay in central Naples, Friendly Staff, good breakfast
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed here one night and were very satisfied. It’s on a great street in the middle of everything, and the room was quiet and comfortable with a nice shower. We would have stayed longer if we could have. 2 downsides: The WiFi didn’t work well in my room, but I was able to get it in the reception area so it wasn’t a big deal. Also the parking is not free as it was advertised on Expedia. It’s offsite parking in a lot and it’s 20 euros. If you have a rental car it’s probably not the best location anyway.
Stayed 1 night in Feb 2019

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay & Play
Great welcome friendly staff they went out of Their way to help us out .
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is aptly named - it is truly charming and located in a most charming part of Naples! It is well located to see the sights of Naples - there are lots of those - and is situated on a lovely pedestrians only street with nice shops and cafes nearby. Our room was lovely and clean and had everything we needed. The staff were great and could not have been more helpful. A simple inquiry about tours was met with good information about our options and good advice about how to best use our limited time. When I forgot a jacket on the bus, the staff went above and beyond to try to locate it and arrange its return. We will certainly stay at Hotel de Charme again if we’re lucky enough to return to Naples.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Aziz

Liked: Cleanliness, staff & service, property conditions & facilities
Forza Napoli
great location. Great service. small bedroom but you don't spend much time in as there is so much to do and see in Naples.
Stayed 5 nights in Sep 2018

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2018

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful welcome
Lovely, friendly hotel in one of the best locations in Naples. Within walking distance of the ferry port for a day in Capri, the funicular, metro stations and the beautiful Piazza del Plebliscito. We were welcomed in the evening after a tiring flight with a slice of pizza. Superb breakfast the next morning. Our only quibble was the very noisy plumbing from the room next door, which seemed to go into overdrive at 5am!
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

2/10 Terrible

ANTHONY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed not up to normal Italian standard
Stayed 2 nights in Oct 2018