Please remember that this is not a real hotel.. This is basically a house with a few rooms that you are renting for the duration of your stay. The house is a rather beautiful Victorian style that was built in early 1900s.
The check in time is from 2:00 P.M. to 6:00 P.M. If you end up showing there outside of this window then there might not be someone there to help you. This is rather a narrow time window and I am not sure why the hotel staff expect this to be okay with travellers. We arrived at the McHardy lodge around 7:30 P.M. since I did not read the email regarding the check in time. If I knew about the requirement for the check in time, then i would have not booked the place to begin with. The hostess was rather rude and I have never experienced such an interface before. Her tone was sarcastic and demeaning. I am sure for the price this place charges the staff could be a bit more accommodating and friendly. Also the hostess mentioned that the fan in the bathroom can only be used for 10 minutes or the fuse may pop and then we will be without electricity for the rest of the night. I can't understand why they can't fix their fuse box and their wiring. I was just so happy to leave this place the next day.
Pros: The rooms are large and the place is beautiful.
Cons: The staff needs to be more friendly and not like a bed and breakfast hostess.
Location: There is nothing interesting in Napier. there are far better places to visit in New Zealand.