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Best Western Plus Crystal, Hotel & Spa

4.0 star property
Find a peaceful urban escape at this Nancy City Centre hotel with a luxury spa and indoor pool, perfect after a day of exploration.

Choose dates to view prices

Best Western Plus Crystal Hotel & Spa in Nancy offers Ayurvedic treatments and body scrubs. Enjoy the indoor pool with sun loungers. The library provides a quiet space to read or work with WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$217
includes taxes & fees
5 Apr - 6 Apr

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

Highlights

Terrace
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Located in Nancy City Centre, a neighbourhood in Nancy, Best Western Plus Crystal, Hotel & Spa is in a shopping district and near a train station. Lorraine Regional Natural Park and Parc de la Pepiniere reflect the area's natural beauty and area attractions include Le Manège du Parc Sainte-Marie and Magic Bowling. Muséum-Aquarium de Nancy and Le Château Centre Culturel are also worth visiting. Visit our Nancy travel guide
Map
5 Rue Chanzy, Nancy, Meurthe-et-Moselle, 54000

What's nearby

  • Place Stanislas featuring heritage architecture and heritage elements
    Place Stanislas
    6 min walk - 0.6 km
  • Nancy Hotel de Ville which includes a statue or sculpture and a square or plaza
    Nancy Hotel de Ville
    6 min walk - 0.6 km
  • Congress Center Jean Prouve
    3 min walk - 0.3 km
  • Villa Majorelle
    3 min walk - 0.3 km
  • Nancy Cathedral
    8 min walk - 0.7 km

Getting around

  • Nancy Station
    5 min walk
  • Metz (ETZ-Metz - Nancy - Lorraine)
    40 min drive

Restaurants

  • L'Excelsior
    3 min walk
  • Le Bouche à Oreille
    4 min walk
  • Brasserie Robe des champs
    1 min walk
  • Quick
    2 min walk
  • Apach'
    3 min walk

About this property

Best Western Plus Crystal, Hotel & Spa

Upscale hotel located in Nancy City Centre
Take advantage of a terrace, a library and dry cleaning/laundry services at Best Western Plus Crystal, Hotel & Spa. Indulge in a body treatment, a massage and a body scrub at the on-site spa. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool, along with sunloungers
  • Buffet breakfast (surcharge), luggage storage and a computer station
  • Coworking spaces, a 24-hour front desk and smoke-free property
  • A banquet hall, concierge services and meeting rooms
Room features
All 81 rooms boast comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Free toiletries and hairdryers
  • 43-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, free infant beds and electric kettles

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  • Breakfast available
  • Room service
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 19.50 for adults and EUR 8 for children
  • A bar/lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 6 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1889
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
From Monday to Friday, sauna and hammam opening hours are 4-6 PM.

Renovations and closures

The following facilities or services will be unavailable from February 5 2026 to February 10 2026 (dates subject to change):
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 4 January to 10 February:
  • Sauna
  • Spa
  • Swimming pool
The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 19.50 for adults and from EUR 8 for children
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 16 years old are allowed in the pool from 10 AM to 11:50 AM on Mondays, and from 8 AM to 9:50 AM from Tuesday to Sunday and must be accompanied by an adult. For safety reasons, the sauna and hammam are not permitted for guests under 16 years old.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Crystal Nancy
Best Western Hotel Crystal
Best Western Hotel Crystal Nancy
Best Western Crystal
Best Western Nancy
Nancy Best Western
Best Western Hotel Crystal
Best Plus Crystal, & Spa Nancy
Best Western Plus Crystal, Hotel & Spa Hotel
Best Western Plus Crystal, Hotel & Spa Nancy
Best Western Plus Crystal, Hotel & Spa Hotel Nancy

Frequently asked questions

Does Best Western Plus Crystal, Hotel & Spa have a pool?

Yes, this property has an indoor pool. The swimming pool is closed seasonally each year from January 4 until February 10. The swimming pool will be unavailable from February 5 2026 until February 10 2026 (dates subject to change).

How much does it cost to stay at Best Western Plus Crystal, Hotel & Spa?

As of 7 Mar 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Crystal, Hotel & Spa on 5 Apr 2026 start from NZ$217, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Plus Crystal, Hotel & Spa pet-friendly?

Yes, this property allows pets (limit 2 total). There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Best Western Plus Crystal, Hotel & Spa?

Best Western Plus Crystal, Hotel & Spa doesn't offer parking.

What time is check-in at Best Western Plus Crystal, Hotel & Spa?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Best Western Plus Crystal, Hotel & Spa?

Checkout is at noon.

Where is Best Western Plus Crystal, Hotel & Spa located?

Located in Nancy City Centre, this spa hotel is within a 5-minute walk of Congress Center Jean Prouve and Chambre de Commerce. Villa Majorelle and Nancy Tourism Office are also within 10 minutes. Nancy Station is 5 minutes by foot.

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Reviews

Best Western Plus Crystal, Hotel & Spa Reviews

8.4

Very good

9.0

Cleanliness

8.4

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 214 out of 518 reviews
Rating 8 - Good. 226 out of 518 reviews
Rating 6 - Okay. 55 out of 518 reviews
Rating 4 - Poor. 12 out of 518 reviews
Rating 2 - Terrible. 11 out of 518 reviews

Reviews

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Art Nouveau weekend in Nancy

Great weekend in the heart of Nancy. A very cosy and welcoming hotel with great cocktails, tasty breakfast and a chic spa.
Stayed 1 night in Feb 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely well run hotel. Excellent property conditions. Wonderful bed.
Stayed 1 night in Jul 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
A five minute walk from the train station. Easy walk to most sights and shopping. Multilingual staff very friendly and helpful.
Stayed 4 nights in Nov 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Nancy

The Best Western Crystal Palace in Nancy was an easy walk from the train station. It was perfect for walking to shopping nearby or for heading to Stanislas Square for sightseeing or dining. The staff was great and very friendly.
Stayed 2 nights in May 2024

8/10 Good

Carl S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient stay option in Nancy

Good stay in Nancy at the BW within walking distance from the train station and to Place Stanislas. Updated lobby and room, though small was clean, quiet and comfortable. Enjoyed the breakfast, though we also took cheaper coffee and croissants options nearby.
Bed
Desk and closet
Room view
Stayed 2 nights in May 2024

10/10 Excellent

SYLVIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

****

Great location, modern and spacious rooms, and above all, wonderful staff. Breakfast is okay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very very central. The 50minutes included in the spa a great plus. Great service. Great breakfast. Nice bar in the evening with Cuban latin music. Rooms are France small. So is the elevator. We had a great time - recharging the batteries.
Stayed 2 nights in Jun 2024

8/10 Good

Annie

Liked: Staff & service, room comfort

Overall a good experience

The check in was complicated because the credit card machine to put a hold on the card, didn’t work. I had to go back. The room was really tiny but other than that all good. The hotel is at 3 min from the train station so its location is very strategic.
Stayed 2 nights in May 2024

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Very nice rooms, great spa
Stayed 3 nights in Dec 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet clean and comfortable place to stay in Nancy.
Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff service and checkin. Room excellent. Handy to all parts of the city.
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect, thank you
Stayed 1 night in Aug 2025

10/10 Excellent

Stéphanie

Top
Stayed 2 nights in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Welcoming

Great location. Helpful staff. Clean room. Nice terrace bar. Nice pool
Stayed 5 nights in Aug 2025

10/10 Excellent

Alton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, services, value
Stayed 1 night in Aug 2022

8/10 Good

Carl S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient stay option in Nancy

Good stay in Nancy at the BW within walking distance from the train station and to the sights around Place Stanislas. Updated lobby and the room, though small, was clean, quiet and comfortable. Extensive breakfast buffet is available, though you can also find good coffee/pastry spots nearby. Overall enjoyed our stay at the BW Plus Crystal.
Bed
Desk and closet
Room view
Stayed 2 nights in May 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Jun 2025

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
We do not always stay in hotels but we had horrible experience with another housing option in town. We could not stay there for three more nights so I made quick reservation on Expedia and we went right to the hotel. It was only 10 in the morning but we had not had a lot of sleep. Checkin was not til 4. Staff was very kind and let us chill in lobby and got us room by one which was incredibly appreciative. Thanks so much.
Stayed 3 nights in Jul 2023

10/10 Excellent

Fabien

Liked: Cleanliness, staff & service, amenities
Belle chambre, petite mais fonctionnelle. Accès spa et piscine très agréable pour se détendre après une bonne journée
Stayed 1 night in Nov 2025

6/10 Okay

Bertrand

Liked: Cleanliness, staff & service
Le prix est elevé pour une chambre petite dite "de luxe" ou on fait tout juste le tour du lit. On ne tient pas à 2 dans la salle de bain.
Stayed 1 night in Nov 2025

2/10 Terrible

Pascal

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
piscine payante aux clients de l'hotel non spécifié sur hotel.com .... pas normal, a force d'économiser sur les choses vous perdrez des clients.
Stayed 1 night in Aug 2025

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre irréprochable avec un personnel au top je recommande
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour... Idéal pour un WE détente à 2

Très bien situé, décoration moderne, buffet petit déjeuner de qualité. À recommander pour un week-end détente en couple avec le SPA/massage intégré à l’hôtel
Stayed 1 night in Sep 2025

2/10 Terrible

Laurent

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Une expérience client décevante du début à la fin

Nous avons séjourné une nuit (samedi à dimanche) au Best Western Plus Crystal à Nancy et ce sera la dernière. Dès notre arrivée, l’accueil a donné le ton : personne à la réception, le seule employé présent était occupé au téléphone et semblait nous ignorer. L’enregistrement, malgré une réservation déjà effectuée en ligne, a été d’une lenteur insupportable. On m’a contraint à remplir une fiche inutile sur un écran tactile minuscule, en qwerty (!), peu réactif, avec des questions intrusives comme les raisons de mon séjour. Tout cela sous le regard d’un personnel froid et peu aimable. Le lendemain, j’ai pris seul le petit déjeuner car ma femme, malade, n’a pas pu sortir de la chambre. Lors du départ, j’ai demandé si le petit déjeuner non consommé pouvait être déduit. Refus catégorique, sans aucune considération ni geste commercial, de la part du même personnel désagréable. Nous avons été clients réguliers de cet hôtel, mais le niveau de service et d’attention à la clientèle s’est effondré au fil des années. C’est bien dommage, car les chambres restent agréables. Nous ne reviendrons plus et ne le recommandons pas (plus).
Stayed 1 night in Sep 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Ik vond het een hele fijne accommodatie in het centrum. Alles op loopafstand, perfect! Mooi en nieuw hotel. Leuke bar ook. Alleen de kamer vond ik voor een superior kamer klein, donker en simpel.
Stayed 1 night in Jul 2025