I imagine that this hotel is probably of decent standards compared with other similar hotels in Nairobi. Coming from the west, it's hard to compare apples to apples. By western standards, the room condition & cleanliness is of a 1-2 star hotel, but it's the staff that really shines thru. They were all very professional and friendly. We stayed there before & after our safari. I asked to upgrade to a better room than the first time we stayed fully expecting to pay for it, but they gave us a free upgrade because we had stayed there before. We also wanted to buy the magazine from the room as it had nice photos of animals we had seen on our safari & they just gave it to us. So they did not try to nickel & dime us for everything but instead they really gave us a great deal. The breakfast was huge and good & was already included in the fee. They even accommodated us on our last morning as we had to leave before breakfast officially started, but they had someone bring it to our room early. The wifi was weak unfortunately. We arranged taxi service from the airport & our driver was waiting for us with my name when we got out of the airport. We also had taxi service to the airport. Due to an accident, the roads from all directions to the airport was jammed packed. I was afraid we would miss our flight but our driver was amazing & scary at the same time. Airport shuttle service cost was extremely reasonable...just avoid commute hours, & pray for no accidents!