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"Everything was fine except the hotels physical address and the address shown on the hotels.com map are not even close. 2 km away from each other. Contacted hotels.com to rectify the situation, but they(hotel) wouldn’t give me a refund according to hotels.com, and said they’d talk to the GM of the hotel to try and resolve it. Nothing was resolved and I had to pay a lot of extra taxi fees which not have been required had the hotel had been where it is shown on the map. If you book this hotel,...

"Room is big but not very clean. Don’t expect much from this price. Any way we just need a wash room and a bed for the night. "

"Fint hotell for to netter."

"A combination of this useless app and some idiot had placed the marker pin for this Hotel 150km away from where it actually is. So what a waste of money ! Tried in vain to recover my funds from Hotel .com or the Hotel, both blamed the other !! No refund. Awful treatment of customer from both parties. Goes with out saying i will never use this app again, watch out !! If You have a genuine problem you can forget getting your money back !! "

"The address is wrong so you cannot use Google maps to ping the actual hotel. Google sent us to The Tamarind Shop in downtown about two miles from the actual hotel. The staff did not speak English so it was very frustrating navigating the very busy city center. To get to the hotel you have to enter the Big C parking lot off of 21 south, turn out of the parking lot by the 7/11 and turn right down the road, go 100 yards to find the hotel. The hotel is fine but this needs to be remedied because...