We stayed in an oceanside two-bedroom suite. We were provided with a room in tower 1- #804.
Pros:
Good location- on the beach but away from tourist attractions.
Great beach access
Clean furniture (see cons below)
Clean bed-linens and pillows
Good newer appliances (we used fridge, washer and drier during our stay)
Room flooring, carpet and paint were in good condition.
Cons:
One of two balcony sliding door locks were broken.
All venue elevators are in poor condition with dirty walls and extremely worn rubber flooring. These details did not make a good first impression.
Sleeper couch cushion offered little support. Not comfortable to watch tv for more than 30 mins.
King bed was well-worn, offering a hammock-like experience (we prefer firm beds)
Upon arrival, there were hairs in one of the tubs and sinks. Everywhere else in the bathrooms was clean.
There was excessive dust on the ceiling fans and AC duction outlets.
It was extremely disturbing to see very large cracks in the concrete of the pool level of tower 2.
Would we stay here again:
Probably not due to the condition of the property and mediocre cleanliness.
This was my first time booking thru hotels.com and considering the mismatch between the review rating (4.2 out of 5) and our actual experience, I would hesitate to trust the online ratings for anything less than a near-perfect score.