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Reviews of Magnolia Pointe by Palmetto Vacations

3 out of 5
Magnolia Pointe by Palmetto Vacations
4101 Mayfair Street, Myrtle Beach, SC

Reviews

8.0

Very good

Rating 10 - Excellent. 37 out of 84 reviews" "
Rating 8 - Good. 23 out of 84 reviews" "
Rating 6 - Okay. 11 out of 84 reviews" "
Rating 4 - Poor. 7 out of 84 reviews" "
Rating 2 - Terrible. 6 out of 84 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Taleitha

Travelled with family
Disliked: Cleanliness
The property looked ok overall and the grounds did as well.
Stayed 4 nights in Jul 2022

2/10 Terrible

Karla

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I didn't like that my family could not watch TV for the first day and a half. We were denied access to the swimming pool.
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
This is a beautiful property. There were some issues with the unit that we identified once we checked in. However, we notified the staff and they immediately address them.
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Spacious, clean and close to all amentias; 10 mins drive to beach; just FYI- fitness room and indoor pool is not for guests only owners, did not know that. Otherwise- great location.
Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I like that the location of the property was convenient
Stayed 3 nights in Jul 2021
Response from Alison D. on 20 Jul 2021
Hello Guest - thank you for your feedback. We would love to hear more as to what we could have done better? Please let us know!

10/10 Excellent

Patricia M.

Liked: Cleanliness
Awesome Vacation Spot
We like Myrtlewood Villas we have been visiting Myrtle Beach for 6 or 7 years and have stayed there all but once. The units we stayed in have always been clean and we have had no issues at all. It was our first time using Palmetto Vacation Rentals, but when knew we could get Myrtlewood Villas we were sold in.
Stayed 4 nights in May 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Property was beautiful and well lit at night and well kept. Pools are very small but there are multiples on-site. The Vacation homes are good if you want to be away from any action, you cannot walk to anything.
Stayed 4 nights in May 2021
Response from Reservations on 8 Jun 2021
Thank you for letting us know about your experience! We hope to accommodate you again!

10/10 Excellent

Nikisha

Travelled with family
Liked: Cleanliness, room comfort
Amazing Trip
My stay at Magnolia Pointe was amazing. Everything was nice, the villa was comfortable and clean. There were over 10 pools to choose from. The location is perfect, near everything. The beach was only 5 minutes away. We will definitely be returning.
Stayed 4 nights in May 2021
Response from Reservations on 2 Jun 2021
Thank you Nikisha for letting us know about your stay! We look forward to having you here with us again!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was very nice and quite.close to all the places we wanted to visit while on our vacation
Stayed 3 nights in Apr 2021
Response from Palmetto Vacation Rentals on 6 Apr 2021
Thank you for taking the time to let us know how your stay was! We hope to accommodate you again!

4/10 Poor

tonya

Travelled with family
Disliked: Cleanliness, room comfort
Uncomfortable living conditions
First let me say the location of the condo was great. Centrally located near tourist attractions. The condo itself was very uncomfortable to stay in due to the lack of cleanliness. The decor was nice but 1. Carpet was stain throughout the place. 2.had to purchase batteries to stop beeping detectors and missing detectors 3. There were light bulbs missing from the lamps and chandelier. 4. The sofa was stained and had hair on it. Yuck. 5. There is a stain or substance on one of the bedroom nightstand 6. Kitchen table dirty. There were hand prints and dust or food on the kitchen table. 7. The online description state lake view. We had a view of the golf course. There were other things but I could only upload 8 pictures. With the fear of the spread of Covid 19 proper cleaning procedures and some maintenance should have been done. Also my online receipt had different office hours. I attempted to go to the office to address these issues but it was closed the entire length of our stay. I have rented a condo here before but thru the owner and our stay was perfect. Also you need to put the exact pictures of what is rented. Using photos of your best condos only is deceiving. We rented a hotel the remainder of our trip because everyone was uncomfortable.
Dining room blinds
Living room carpet
Sofa cushions
Dining room light
Stayed 2 nights in Sep 2020

8/10 Good

Faith T.

Liked: Cleanliness
We would stay again
It was a great location and the condo was very accommodating to my family
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Loved it!! Carpe diem! Recommend it VERY!! 5 stars loved the community!!!
Stayed 2 nights in Jun 2020

10/10 Excellent

Francheska

Travelled with group
Liked: Cleanliness, room comfort
Lavish trip
It was simply amazing
Stayed 2 nights in Jun 2020
Response from Melanie-Director of Operations on 8 Jun 2020
Thank you so much we are thrilled you enjoyed your stay! Please keep us in mind for next time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for my family i would like to go back to the same place
Stayed 4 nights in Aug 2018
Response from Palmetto Vacation Rentals on 25 Jul 2019
Thank you for taking the time to submit a review! We look forward to having you as our guest again in the future!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air aconditioning was not served and it was the not same condo that i had seen was very different
Stayed 2 nights in Jul 2019
Response from Palmetto Vacation Rentals on 24 Jul 2019
We're very sorry you experienced these issues. Did you report your airconditioning issues so that we could assist you? Also, as a small disclaimer when you book through Expedia you are booking a room type, not an exact unit. The photos shown are just examples of the type of room you will be in. Please contact Palmetto Vacation Rentals at your earliest convenience so that we may try to make this right for you. Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The poor check-in was not due to the hotel owners, they were great and took care of our situation quickly. Expedia on the other hand canceled our reservations and did not notify us. We traveled all the way there to be told our reservations were canceled by expedia. Propery management resolved our issue and got us a better room right on the beach.
Stayed 2 nights in Jul 2019
Response from Palmetto Vacation Rentals on 23 Jul 2019
We're so glad we could help you out and get you in a great property for your stay. We look forward to having you as our guest again in the future and hope things will run smoother.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place. Very convenient to get to anywhere you want to go to. Exceeded my expectations. Thankful it has a elevator to access the 3rd floor. Very quiet and peaceful atmosphere.
Stayed 3 nights in Jul 2019
Response from Reservations on 20 Jul 2019
Thank you for your review! We look forward to seeing you again! Soon. Reservations

6/10 Okay

Yolanda, Myrtle beach, SC

Magnolia Pointe 101-4847
The location was good but the condition the condo was in was not the best the wifi was horrible the carpet was really dirty and the condo was really dirty we had to clean the bathroom because it had mold and the really old.
Stayed 3 nights in Jul 2019
Response from Reservations on 16 Jul 2019
Thank you for your review. We will be addressing these concerns with housekeeping. Thank you again.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service, amenities
The outside is beautiful, this is the only good thing I can say about this property.
Stayed 4 nights in Jul 2019
Response from Reservations on 16 Jul 2019
Thank you for your review. Not sure of what type of problems you encountered. But please always call our office with any problems.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location convenient to shopping, restaurant, golf and local attractions. The property was well maintain.
Stayed 4 nights in Jul 2019
Response from Reservations on 16 Jul 2019
Thank you for your review! We look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was big and clean, and there was pool for the kids, I didn’t like about was the garbage container was far
Stayed 7 nights in Jul 2019
Response from Reservations on 16 Jul 2019
Thank you for your review! We look forward to seeing you again soon!

8/10 Good

Cheryle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2019
Response from Reservations on 23 Apr 2019
Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I enjoyed everything on the property, but the communication. I called twice for more towels and clean bed sheets and i had a maintenance guy come to the door to fix a leaking sink, but mine wasn't leaking. I told him i just needed clean towels and sheets! He said he would make note of it. In the 3 days we were there i didn't get anything! I called several times each day to get help connecting to internet but it was always had a busy signal, other than that i enjoyed it!
Stayed 3 nights in Apr 2019
Response from Reservations on 11 May 2019
Hello, I do apologize for the housekeeping. We do not do any type of daily housekeeping which includes towel swaps. This is at an additional cost. Thank you Reservations

8/10 Good

penny, chesapeake

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
i didn't like that only one tv had the audio working
Stayed 4 nights in Nov 2018
Response from Reservations on 20 Dec 2018
Thank you for you review. We have had our Maintenance take a look and fix. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was very clean and very comfortable. My husband enjoyed staying there.
Stayed 4 nights in Sep 2018
Response from Palmetto Vacation Rentals on 19 Sept 2018
Thank you for your feedback! We are thrilled you enjoyed your time staying with us! We look forward to having you as our guest again in the future!

10/10 Excellent

Natalie, Ohii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Space. Not too far from Myrtle Beach, Boardwalk on the Beach, other stores etc. Beautiful grounds. Very friendly and helpful staff!
Stayed 4 nights in Aug 2018
Response from Reservations on 29 Aug 2018
Thank you for your review. Look forward to seeing you again soon.

10/10 Excellent

Jeremy L.

Amazing condo, beautiful views
Wonderful place to stay. The condo was listed as a 3bd 1bth but we had 2 bathrooms 1 was only accessible from the master bedroom. Ihighly recommend this place and i will be looking forward to returning to magnolia pointe on my next visit to myrtle beach.
Stayed 3 nights in Jul 2018

10/10 Excellent

Jose, Aurora Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was overall beautiful. We had to wait to check in when we first got there, kinda of a inconvenience. After that it was smooth sailing. The pool was clean and well kept. Everyone was friendly. The balcony view was gorgeous. I would stay here again if I were to ever come back
Stayed 7 nights in Aug 2018
Response from Reservations on 13 Aug 2018
Thank you for your review!! Look forward to seeing you soon!

6/10 Okay

Laura L.

So so
We loved Myrtle beach and the condo was clean. The only thing that bothered us is that the dishwasher was broken and had standing water. It made the place smell real bad. I called the office about the problem and did not get a call back. It was not resolved. We hope the next set of people didn’t go through the same thing.
Stayed 3 nights in Jul 2018

10/10 Excellent

Dominic, West Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice I would recommend anyone to stay at this property
Stayed 5 nights in Jul 2018
Response from Ashley (Reservations Supervisor) on 25 Jul 2018
We can't wait to see you again Dominic! Thanks for staying with us!

4/10 Poor

Verified traveller

Disliked: Staff & service
Look elsewhere
First, when we booked we didn’t know this was a residential condo that rented out empty apartments. The apartment itself was spacious and had a nice view but the cushions were stained and ripped. We were told when booking that works-fi was included. We could not find our WiFi name so we called the office and were first told to call the cable company and pretend we were the owners. After that, we were told a tech person would be over in 10 minutes. We waited over AN HOUR and no one came. No one returned my phone call asking if someone was actually going to come. Finally, no where on booking does it I dictate the office is closed Sunday, our check out date. We had to be out of the apartment by 10 but had no where to put our liggage. additionally, it’s not close to the beach. We had to Uber two and from everyday which was very costly. Look elsewhere when booking your vacation.
Stayed 4 nights in Jun 2018
Response from Reservation Supervisor on 28 Jul 2018
First I'd like to extend our most sincere apologies that you did not 100% enjoy yours stay. We are a vacation rental company we rent out individually owned vacation homes they are not empty apartments their sole purpose is to be rented so that other people and families may enjoy a vacation in a personalized setting. More than 50% of the condos in this area are rented in the same way I do wish this was more clearly conveyed to you and we, as a team, will be discussing ways to make this more clear. As for the WiFi as frustrating as i know that situation is, WiFi is offered but never guaranteed. Unfortunately, we do not have any control over outages such as the one you and your guests experienced. Prior to knowing it was a temporary outage we did ask you to call but not to pretend to be the homeowner. The cable/WiFi companies have these properties listed as rentals so they know guest will be calling from time to time. While they obviously cannot release sensitive information to the guests they can trouble shoot technical issues with them. It is a lot easier and more time efficient to have the guest trouble shot directly with the cable company to have the issued fixed as soon as possible. And again we do sincerely apologies for these inconveniences! If you do decide to visit with us again we have amazing beach front properties that would eliminate the cost of the Uber. We hope your next visit to Myrtle Beach goes without issue and we thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Palmetto Vacation Rentals on 20 Jun 2018
Thank you for taking the time to let us know about your stay!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The condition of the property was terrible. Slats in the vertical blinds of sliding glass door were missing. The dishwasher wasn't attached to the counter. The shower had black mold. A towel had hair on it. The king size bed didn't have a king size mattress; it had two twins pushed together. The bed had a twin bedspread that didn't even cover the top mattress. The other mattresses were extremely uncomfortable. I called housekeeping/maintenance but no one showed. It's obvious that there's no maintenance done. Do yourself a favor and spend the extra money to stay somewhere else.
Stayed 3 nights in Jun 2018
Response from Reservations Supervisor on 21 Jun 2018
I would like to extend our most sincere apologies to you and your guests. I can assure you that this is not the norm for our company nor how we want you to remember us. That being said we understand that you did not have wonderful experience and wish we would have been able to address it then. I am looking into the matter further and can assure we will take care of these issues. Thank you for your feedback.

10/10 Excellent

Awa, winston salem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet close to the beach and the strip
It was one of the best vacation we have had. Everything was easy to find and near. We sure will be staying there next time
Stayed 3 nights in Aug 2017
Response from reservations on 2 Sept 2017
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay!
We had an amazing time at Magnolia Pointe. Really could not have asked for a better location- close to all main attractions and shopping malls. The condo we stood in is well kept, clean, nicely furnished. Renters should know that there is NO housekeeping during your stay and that trash needs to be taken out to a nearby dumpster. I will definitely recommend this vacation rental.
Stayed 4 nights in Aug 2017
Thank you, Look forward to your next stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice roomie and close to everything. I would not hesitate to go back. Very good price worth doing again.
Stayed 3 nights in Aug 2017
Response from Reservations on 26 Aug 2017
Thank you, Look forward to your next stay.

6/10 Okay

Carl

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean, but for old folks or older families
This is not a place for a group retreat. There are rules and regulations that are not given until after you arrive! The amenities are not for the those vacationing but geared more toward those who live there year around. This is not a resort at all.
Stayed 4 nights in Aug 2017
Magnolia is a very diverse condo complex with both Vacation rentals and year round tenets.

8/10 Good

Mark

Liked: Staff & service
Stayed 7 nights in Jul 2017
Thank You !

6/10 Okay

Sylvia, US

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was ok needed to be updated.
Customer service was great! It was somewhat disappointing because I ask for a condo with a pull out couch but it did not have one. It needed to be updated badly. I really think this condo had not been used since summer for it smelled. The dining room table chairs were loose and wobbly and glass sliding door would not lock. I feel that we should be refunded half our cost back.
Response from Reservations on 13 Jan 2017
Thank you for your review, We are in the process of reviewing all condos to get them back in shape. Thank you Reservations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 11 Jan 2017
Thank you

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
Enjoyed the stay. The only negative experience (out of the control of the service), I stayed on the second floor and the day after arriving, the visitors on the third floor were extremely loud.
Response from General Manager on 20 Oct 2016
Thank you, we look forward to your next stay. Reservations

8/10 Good

Michael

Liked: Staff & service, room comfort
Great location.
We only needed a place for 2 nights. This place was located perfectly for what we needed. The grounds are beautiful and view was so peaceful. The only problems we came across were; the rugs were very dirty - big dark spots all over - needs a good shampooing, one of the panels on the screened porch was broken, there was only 1 roll of tp in each bath, no hairdryer. But the place is very spacious for a family!!
Response from General Manager on 20 Oct 2016
Thank you, We are in the process of looking over the condos for these types of items.

6/10 Okay

Kristy, Virginia

Disliked: Cleanliness, property conditions & facilities
Look Closely
Upon arrival we thought we checked in to a nice and clean condo. Not so. After looking around further, we noticed the carpets were filthy and there was trash in corners. Furniture had burn marks. Light bulbs were burnt out, ceiling fan had no chain to start it. No soap was in any restrooms. The mattresses were utterly disgusting. The patio screen door was broken so we could not use it The bedroom closet door was broken so could not use that either. During our stay, a large loud party checked in next door and ruined our last night of sleep. While my husband and I were in the pool, the security guy walked through every 10 minutes but where was security when all this noise was going on? This is our third time booking through PV and our last they add an absurd amount to advertised rates for "cleaning fees". That is a rip off because we have yet to get a clean room. I am done with this scam and will look elsewhere. At the least, we should be refunded these cleaning fees. It's a fraud and nothing more.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from General Manager on 20 Oct 2016
Thank you, we look forward to your next stay. Reservations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closely located to different activities
Needs to improve king size bed, two beds put together kept sliding apart at night and one was higher than the otherror. Couches and condo need to be sanitized more frequently to rid insects.
Response from Reservations on 11 Jan 2017
Thank you, we look forward to your next stay! Reservations

10/10 Excellent

Kim, New Jersey

Liked: Staff & service, property conditions & facilities, room comfort
Nice condo. Close to all attractions
When we finally arrived at our condo after waiting two hours.. a worker knocked on the door and told us he was called to shampoo the floors. To myself I said wasn't that suppose to be done already... we didn't notice we didn't have pillow covers until it was time for bed. The couches looked dinghy. Other than that everything was fine.
Response from Reservations on 11 Jan 2017
Thank you, we look forward to your next stay! Reservations

8/10 Good

Charles W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 11 Jan 2017
Thank you, we look forward to your next stay! Reservations

8/10 Good

Glenn, Newark, De

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice condo close to everything.
Great location. Check in time of 3pm - 5pm on a saturday needs to be longer, especially since we traveled from Delaware. Traffic conditions could easily make you miss that window. The bedrooms needed curtains, shades did not block out the morning sun. The pools were great and the security staff were very pleasant to deal with. Carpets could use a shampoo. Close to ripken myrtle beach, the beach and Broadway at the beach.
Response from Reservations on 11 Jan 2017
Thank you, we look forward to your next stay! Reservations

8/10 Good

Felicia, Dublin ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always enjoy my stay here. This was my 3rd visit and I enjoyed it. Will be back soon!
Response from General Manager on 11 Jan 2017
Thank you, we look forward to your next stay! Reservations