I waited to submit this as I didn't want to risk backlash. The first review on this property is the property owner as she repeated it word for word about herself during one of our complaints. She suggested she was new at this and unaware of all the issues. We found after putting up with all of it that she's owned it for years but relists it when she doesn't like the reviews. Property is NOT in a safe area. Lights were out, she always has an excuse for not calling back or not providing what she promised. Broken handles on doors, burners on stove didn't work, seating extremely worn, black mold around all cieling air vents, paint chips dropping from ceilings around air vents... I could go on. Having a disabled person and needing a fence for dogs is the only reason we stayed and didn't go somewhere else. We didn't even get the code to get in until hours before we were to get in because she didn't send it, then had to wait for her to drop her kids at school. She even used the husband in the service excuse. Bottom line, she's been doing this for years and just relists one of her multiple properties not keeping them up. Thank goodness we only used the upstairs for laundry as the carpeting was disgusting. Extra blankets were only on the other beds. Vrbo, she found a way around your policys.