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Hotel Crystal Palace

3.0 star property
Enjoy breathtaking views from the rooftop while you dine on local flavors. Get ready to explore with convenient bike rentals.

Choose dates to view prices

Perched in The Mall Road, Hotel Crystal Palace offers a rooftop retreat with panoramic views and dry cleaning/laundry services for your convenience. Connect to free WiFi, indulge in a meal at the restaurant, or plan an event at the conference space - plus enjoy bike rentals and pet-sitting services.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Laundry room
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The price is NZ$81
includes taxes & fees
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Policies

Check-in

Check-in start time: noon; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in fee: INR 800
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: INR 800 for check-in between 10:00 AM and 1:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: INR 800

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 7:30 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of INR 1000 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls and pet-sitting services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for INR 500.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Day (25 December) Gala Dinner per adult: INR 1000.0
  • Christmas Day (25 December) Gala Dinner per child: INR 800 (from 5 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: INR 1200.0
  • New Year's Eve (31 December) Gala Dinner per child: INR 800 (from 5 to 12 years old)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: INR 3500 per vehicle (one-way, maximum occupancy 5)
  • Airport shuttle fee per child: INR 500 (one-way), (from 3 to 6 years old)
  • Pet fee: INR 1000 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: INR 800 (subject to availability)
  • Late check-in fee: INR 800 for check-in between 10:00 AM and 1:00 PM
  • Late check-out fee: INR 800 (subject to availability)
  • Rollaway bed fee: INR 500.0 per night
  • Laundry fee: INR 40 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Hotel Crystal Palace pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of INR 1000 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Crystal Palace?

Self-parking and valet parking are free at this property.

What time is check-in at Hotel Crystal Palace?

Check-in start time: noon; check-in end time: 5:30 AM. Early check-in is available for a fee of INR 800 (subject to availability). Late check-in is available from 10:00 AM to 1:00 PM for a fee of INR 800.

What time is check-out at Hotel Crystal Palace?

Checkout is at 10:00 AM. Late checkout is available for INR 800 (subject to availability).

Does Hotel Crystal Palace provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of INR 3500 per vehicle applies.

Where is Hotel Crystal Palace located?

Located in The Mall Road, this hotel is within 2 miles (3 km) of Mussoorie Christ Church, Gun Hill and Municipal Garden. Dalai Lama Hills and George Everest Peak are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very good

6.8

Cleanliness

6.0

Location

8.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 2 out of 5 reviews
Rating 8 - Good. 2 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 1 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

Reviews

Verified

8/10 Good

Mridul

Liked: Cleanliness, staff & service
It is a decent stay option but far away from mall road. I stayed in Luxury suite but it was nit luxurious as per 3* star hotel standards. Tea/ Cofee/ Complimentary water bottle/ hand towel were missing in the room. Intercom was not working. Staff was cooperative and served good food
Stayed 2 nights in Aug 2022
Verified

4/10 Poor

SANDEEP

Disliked: Cleanliness, property conditions & facilities, room comfort

2 Star Hotel

Positives: Situated around 20 minutes of walking climbing the Hill near Mall Road Provide complementary shuttle 3 times in a day to drop at the Mall Road Food at restaurant is OK with good view of Valley at Top Floor Hotel staff talks politely Negatives: I stayed 5 nights in deluxe room and always found foul smell in their bathroom Size of bathroom is small Poor Internet connection with lot of fluctuation Water Pressure in bathroom is not good Towels and bed sheets are dirty If main electricity is gone you cannot use Gyster and have hot water in bathroom Found Ants and Cockroaches in room floors due to poor cleaning of rooms Size of room is small and cannot accommodate extra bed properly Family channels likes colors and other movie channels are not subscribed in TV
Stayed 5 nights in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a lovely hotel. Best location, best view and best services. Staff is very cooperative. Always ready to assist you. Rooms are quite spacious, location is awesome. All rooms are valley facing. Food, Buffet breakfast is also up to the mark. Every one visiting mussoorie should book this hotel in advance. :)
Stayed 1 night in Dec 2018
Verified

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019