Property said concierge service and food delivery, also hot tub, none was in existence. Dirt road access, was extremely muddy and flooded in areas, no signs pointing which direction to go when the road split, GPS took us to a person's house. No washer or dryer, we were soaked, was raining hard for the last 2 hours before arrival, downpoured on arrival, we were on motorcycles. Definitely not motorcycle friendly, we had told them we were coming by motorcycle with a service dog. There were only 2 towels hanging in the bathroom, no idea where more would be, and no mop was too be found to sop up the mud and water we tracked in. They assumed that everyone books thru VRBO but we booked thru Expedia, had no way to communicate with the owners. The "House Rule Book" had the old owners phone number in it so we still had no way to communicate. I would only get an email, when I replied to said email I never received a response. Had to clean the heater in the bedroom, it was packed full of fuzz and dust, heater just shut off when it got hot, took it off the wall, cleaned the back and filter. Housekeeping services isn't doing a good job, also if you know that people are staying for multiple days leave a stack of towels on top of the dresser. We also had to find towels and blankets for the dog, they knew we were bringing. They wanted us to cover the couch, this should have been left out for us with a note. Not very happy with this rental.