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"During reservation it was not made clear that the hotel’s restaurant would be closed on Mondays. "

"We had a very nice stay at VAYA Achensee. The hotel is modern with good wellness and pool area, espacialy the outdoor natural water pool was great. Very friendly staff and good breakfast and dinner."

"Clean room, very friendly and accommodating staff, quiet and very relaxing environment."

"Pools are amazing! "

"Nice clean room, staff wss helpful on reception. Nice to have the free bus travel you fmget when staying 3 or more nights. Easy to get to on the 504 from train station."

"The room was lovely and cosy. Very powerful shower! The hotel is in an excellent location for public transport. 2 minute walk to the train station and you are in Innsbruck main town centre in 6 minutes! Would definitely recommend this hotel and would stay again in the future. "

"Very spacious rooms and great food. Such a good experience consistent with other Vaya hotels."

"The room felt very old and outdated. The pictures shown online during the booking process looked modern and well-maintained, but the actual room was quite different from what was advertised. This was disappointing, as the photos created a completely different impression. The breakfast was also below expectations. There were very limited options, and the overall quality was not great. For a hotel in this category, I expected a better variety and fresher choices. On the positive side, the sauna area was very good and well-maintained. It was definitely the highlight of the stay. Additionally, the staff were polite."

"The Alpen Chalets were very good - clean, lot of space for 3 adults. Service was great in the Restaurant Senger and the food was delicious. We had breakfast and dinner in Restaurant Senger for nearly 5 days and we liked the food. Spa with massages is also very good. In general excellent experience. This was our 3rd visit during Christmas times and we like it here."