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Reviews of United 21

3 out of 5
United 21
29, LBS Marg, Gokul Nagar, Thane West, Thane, Maharashtra

Reviews

5.2
Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 4 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Crowded area. Rooms without outside view.
Staff was helpful but they couldn't help the situation much. If you are an international guest staying here make sure you carry a travel adapter otherwise your cell phone and laptop will run out of battery. The hotel doesn't even have an adapter and you won't be able to buy it easily in the stores around the hotel.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Unpleasant Stay
During my previous stay at this hotel (booked via my office staff), the rooms were more spacious and comfortable. However, during this stay (booked via hotels.com), the room was small, bed was uncomfortable and the overall experience was not upto te mark. The room charge remains the same whether I book it from office or from hotels.com

4/10 Poor

Ranjit, HsinChu, Taiwan

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
United 21 .... in Thane, pretty far from Mumbai
The hotel looks nice & interior is not bad. The rooms were comfortable but not well maintained. The 1st room they showed me had dirty bedsheets with hair all over, bathroom was stinky. The next room had a similar bed, but cleaner bathroom. There were stains on the bathroom wall (so much for 4 star). Even after a complaint they didn't clean it properly. The breakfast lacks in variety. Some staff were OK, others were not so friendly. The hotel did let me extend my check out time by 2 hours. Given a choice I wouldn't go back to the hotel as it takes for ever to travel to & from Mumbai to the hotel.

4/10 Poor

Naveen, New Delhi, Delhi, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stinking rooms
Even after requesting for a non smoking room i got a room which was stinking !

10/10 Excellent

Sarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellin palvelu ja siisteys
Mahtava hotelli.Erinomainen palvelu ja siistiä.Menen ehdottomasti uudelleen .