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Reviews of The Roa

3 out of 5
The Roa
333 L.B.S Marg, Ghatkopar (W), Mumbai, Maharashtra

Reviews

6.6
Rating 10 - Excellent. 3 out of 21 reviews" "
Rating 8 - Good. 7 out of 21 reviews" "
Rating 6 - Okay. 4 out of 21 reviews" "
Rating 4 - Poor. 6 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

kishor

Travelled with family
Disliked: Cleanliness, staff & service
Shower had a mold, even after several request, house keeping did not clean it throughly, towels were not clean, shower had no grab bar, enterance do not have railings. Twin bed were comfortable, breakfast was excellent, all staff members were very cooperative.
Stayed 4 nights in Dec 2023

2/10 Terrible

Piyush

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
I booked it for my inLaws. We booked 2 twin bed room for 3 people and they have given 1 king bed room and one person has to sleep on floor with a mattress. Room was not well maintained. Also though we have booked free breakfast they first denied for breakfast, however than later provided after request. Staff was not friendly and less helpful.
Stayed 1 night in Mar 2023
Response from Sachin S on 24 Mar 2023
Dear Guest,Greetings from 'the roa hotel! We regret the inconvenience caused to you during your recent visit to the roa hotel. We have noted your feedback regarding your recent stay with extreme concern. Please accept our sincere apologies and we look forward to welcoming you to the roa hotel in the near future with an assurance of better and improved services. Thanks & Regards Sachin S.

4/10 Poor

Abilash

Stayed 1 night in Dec 2022
Response from Sachin S on 3 Jan 2023
Dear Guest, Greetings from 'The Roa Hotel'!! We regret The inconvenience caused to you during your recent visit to The Roa Hotel. We have noted your feedback regarding your recent stay with extreme concern. Please accept our sincere apologies and we look forward to welcoming you to The Roa Hotel in The near future with an assurance of better and improved services. Thanks & Regards Sachin S. ( Reservations Head)

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Its alright
Stayed 3 nights in Sep 2022
Response from Sachin S on 17 Oct 2022
Dear Guest, Greetings From The Roa Hotel !!! Seeing that you had a stellar experience is the best thing we could hope for! your review means a lot to us. We are really happy that you appreciated our services and hospitality. Thank you for choosing 'the roa hotel. We look forward to serving you for many years to come! Thanks and Regards, Sachin S. (Reservations Head)

8/10 Good

Solomon

Stayed 1 night in Apr 2022
Response from Reservations Head on 13 May 2022
Dear Guest, Greetings from 'the roa hotel! Seeing that you had a stellar experience is the best thing we could hope for! your review means a lot to us. We are really happy that you appreciated our services and hospitality. Thank you for choosing 'the roa hotel. We look forward to serving you for many years to come! Thanks and Regards, Sachin S. (Reservations Head)

8/10 Good

Agueda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bussiness stay
Great stay for 2 days
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to office was good and saves a lot.of time
Stayed 2 nights in Nov 2019
Response from Sachin Salve on 8 Nov 2019
Dear Guest, we are really happy to know that you had an enjoyable stay at The Hotel and we do appreciate your kind words regarding The hospitality. It was a pleasure for us to be at your service and we look forward to welcoming you back in The very near future. Thanks and regards Sachin S

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Sachin S on 29 Mar 2019
Dear Guest, Thank you for taking the time to review our property. Your feedback remains extremely valuable for us. Look forward to seeing you soon. Thanks & Regards, Sachin S

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Sachin on 6 Feb 2019
Dear Guest, Thank You for taking the time to review our property. Your feedback remains extremely valuable for us. Look forward to seeing you soon. Thanks & Regards, Sachin S.

4/10 Poor

Stephen, pune

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Only for the hardened Indian traveller.
If you travel around India with your own sheets then it's the kind of place you can stay. The bed was comfortable but with only a thin base sheet over the mattress and a nylon blanket on top, if failed miserably to prove comfort or enjoyable sleeping experience. The restaurant is OK and the bar passable. Standard Indian fare for dinner and breakfast. 2.5miles from the airport sounds close but its at the wrong end of the airport and it takes between 40mins to 1 hour to reach the terminal. Overall if you have stayed in 3 star hotels in India before then you will be fine here. Otherwise find somewhere else.
Stayed 1 night in Sep 2018
Response from Sachin on 19 Sept 2018
Dear Mr.Stephen, Thank You for taking the time to review our property.Your feedback remains extremely valuable to improve our services.Looking forward to seeing you soon. Kind Regard. Sachin Salve

10/10 Excellent

Rohit, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glad to have stayed here.
Nice ambience of the hotel.Room were nice and clean.Breakfast was also good.Overall good experience
Stayed 1 night in Aug 2018
Response from The Roa on 29 Aug 2018
Dear Guest, Thank You for taking the time to review our property. Your feedback remains extremely valuable and motivating for us. Look forward to seeing you soon. Regards Sachin S.

10/10 Excellent

Gaurav, Puna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was very well connected.Nice & cozy rooms.Staff was also very friendly.Food was exceptional.Overall complete value for money.
Stayed 1 night in Aug 2018
Response from Sachin S on 23 Aug 2018
Dear Guest, Thank You for taking the time to review our property. Your feedback remains extremely valuable and motivating for us. Look forward to seeing you soon. Regards Sachin S.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money , good food , central location , courteous staff
Stayed 3 nights in May 2018
Response from Sachin salve on 7 Jul 2018
Dear Guest, Thank You for taking the time to review our property. Your feedback remains extremely valuable and motivating for us. Look forward to seeing you soon. Regards Sachin s

6/10 Okay

GAURAV

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Nawaz on 26 Dec 2015
Thank You for your valuable feedback.We shall try to improve our services further.

6/10 Okay

Verified traveller

Hotel was nice but dark. staff was slow with service.
Response from Nawaz on 26 Dec 2015
Thank You for your valuable feedback.Sorry for the inconvenience caused to you.We shall try to improve our services further.

4/10 Poor

Stephen, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid if you need internet connection.
If you're a business traveller and require the internet whilst staying at a hotel then I suggest you avoid this particular one. It took 90 minutes and numerous requests in order to obtain a password from reception who usually just said - ok just one minute! the internet is painfully slow once you eventually get connected, signal is often lost and can take 1 hour plus of trying to re-connect. This is a PAID service not free!! I asked if they could organise a cab, reply as usual - one minute and we'll call you. I checked out 6 hours later without anything being arranged!!! Totally poor customer service, room facilities very poor, internet poor, directly under flight path for airport, all in all I can only recommend you avoid. I would put this in my bottom 3 hotels.
Response from Nawaz on 26 Dec 2015
Thank You for your valuable feedback.We are sorry for the inconvenience caused to you.We have tried to improve our services further after receiving feedback from guests.Hope you visit again.

6/10 Okay

Thomas, Copenhagen, Denmark

Liked: Cleanliness, staff & service
Better than many others in Mumbai
The Roa has a better level of cleanliness than I have seen in many hotels in Mumbai in this price range. So from that viewpoint it was a good thing. The rooms have a sort of modern looking design which is nice. The drawbacks are that the rooms do not have a great sound isolation and one tends to hear everything that is happening in the corridor and in neighboring rooms - which can be at times disturbing the sleep. The staff are definitely very helpful and are doing their best to make your stay comfortable. The other things was the internet line, which was incredibly slow and I was not able to work my emails through it. I was told they were working on that.
Response from Nawaz on 24 Oct 2015
Thank You for your valuable feedback.Sorry for the inconvenience caused to you.We have tried to improve our services further after receiving feedback from the guests.Hope you visit again.

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Response from Nawaz on 26 Dec 2015
Thank You for your valuable feedback.

4/10 Poor

Julien, France

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book a room in that hotel ! Very expensive for what it is : dirty bed sheets , gloomy rooms, and awful service at the reception.
Response from Nawaz on 26 Dec 2015
Thank You for your valuable feedback.We are sorry for the inconvenience caused to you.After receiving customer feedback we have tried to improve our services further & have also revised our room tariffs.Hope you visit again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ROA - würde ich wieder machen
Das Hotel war nagelneu als wir im Februar 2012 dort waren. Alles sehr sauber und nettes und hilfsbereites Personal.
Response from Nawaz on 24 Oct 2015
Thank You for your valuable feedback.Hope you visit again